Novaderm

To whom it may concern,Thank you for assistance in resolving this complaint from our customer: [redacted] complaint ([redacted])??We would like to extend our sincerest apologies in how the account was handled. We take customer service very seriously and will be investigating the call log in order to better service our customers in the future. Our records do indicate that  Ms. [redacted] email was received and a cancellation was confirmed via on 1/24/2016. However, there was a technical difficulty with our systems and thus lead to the additional charges. Ms. [redacted] has requested a total refund in the amount of 179.88, however we will be extending that amount for the last 3 charges in total refund amount of $269.82. Please allow 3 to 5 business days for the funds to reflect within the account.??Please feel free to contact our offices directly should you have any further concerns at 877-348-3844  or [email protected]??Sincerely,?NovaDerm?Customer Service

RIP OFF!
Not only did they charge my card for this crap but I believe they sold my cc info. Since being billed from nova derm we have received alerts TWICE of fraudulent use & the same person attempting to open a new cc with out information.

What  clarifications do you need?

Dear [redacted], 34, 34); font-family: arial, sans-serif; font-size: small;">Our company, Nova Derm strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://skincellclarity.com/terms.htmlWe feel for our customer’s concerns, and have processed a refund in the amount of $89.94 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at [redacted] or [redacted].Sincerely,[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,
Our company, Nexacell, strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14- day trial, our customers must affirm to and acknowledge the terms and conditions for our autoship program...

by marking the T&C check-boxes. Please view the following check-out page for more information: www.trynovaderm.comOur records indicate that Ms. [redacted] contacted our customer service team and verbally agreed to a partial refund of $44.98 on January 26, 2016. In addition, our records also indicate that Ms. [redacted]' account has been flagged as a chargeback for disputing the charges, and thus, we are unable to provide a refund in the remaining amount of $44.96 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds these parties deem substantiated and necessary. In addition, any and all results from this claim dispute would be final. We recommend that Ms. [redacted] contact her credit card provider for a status update. Please feel free to contact us if you should have any further questions at [email protected] or 877-348-3[redacted]
Sincerely,
Nova Derm 
Customer Support