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Novus Realty Agency

Phoenix, Arizona, United States, 85003

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Novus Realty Agency Reviews (%countItem)

I absolutely love this company! They have communicated with me through the process and are understanding about certain situations that occurred while I was purchasing my home. Thank you!

My experience with Novus America was disappointing and annoying. My refinance began around May was tolerant but after 3 months decided to move forward. Guadalupe who advertises the real estate company through a morning talk radio station 100.3 would take days to respond to my calls and text messages and most of the time would not respond at all. I want my experience to help others do more research before taking such an important step like refinancing your home. I have to say that my situation was great since this was my first time refinancing their was equity in my home and credit score is great but now since they lacked professionalism I had to start the process with Rocket Mortgage and run my credit again. Novus America was a regretful experience.

Novus Realty Agency Response • Aug 26, 2019

Guadalupe Castro or lupita is not employed by Novus America, LLC. She is employed by Peoples Mortgage, the only tie to NOVUS that she and her husband Paul Castro, doing business from the same location. Novus America, LLC does not do LOANS, Novus Amrica, LLC does notrun credit reports. NOVUS AMERICA LLC is a licensed REAL ESTATE BROKERAGE, not a MORTGAGE LENDER. If you has had bad experience with her you must complaint with her employer not with NOVUS AMERICA LLC. We reserve the right to file a law suit agains you for demation.

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