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Now Communications, LLC

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Reviews Now Communications, LLC

Now Communications, LLC Reviews (32)

You forwarded her to DirecTVYou guys never showed up at her home the second time on Saturday 4/15/ to fix what was never installed a couple days before thatThat is why she had to have Comcast come back out because your "service" never workedYou people never called her back or came back to her house like what was scheduled to fix itTherefore since you never installed her services she should be able to get out of her contract with no penalty(s)Not to mention she has never even received a copy of the "contract"I was told on two different occasions it would be emailed to her and she has yet to receive itThis entire situation is unacceptable

This customer signed up with our warranty plan that carries a two year agreementCustomer has used the warranty plan multiple timesThey were made aware that it was a month agreement when they tried to cancel on March 7thAs of today 7/the month agreement has been satisfied and the warranty plan has been cancelled

We have contacted our customer about his account concerns with warrantyWe have agreed to refund him the amount requestedHe is aware we issue checks once a weekhe is aware this will take a few days to arrive to his second home where he is located currently He is currently happy and satisfied with the outcome of our resolution Thank you, NOW COMMUNICATIONS, LLC

we were able to speak with our customer todayShe told us she had a tech from DirecTV came out but, she said he only looked at her system and did not do much else but tell her how the installation could of been done differently She also said that Comcast had just left her house and had set her back up with their service She asked me if she would get boxes from us? I explained no because we do not handle the billing par of DirecTVI let her know she should call customer care to get more details about boxes for the equipment She has our contact information and we let her know to call us at our office if she needs help

The check has not been cashedWe will cancel that check and issue a new one

We will contact customer and work out a $discount for them

Upon calling our customer to check and see how her service was going so far since the installation date She told us that she had signal issues There was a storm in her area, and the signal went out completely during this time period She requested a tech to come to her home to check her dish for any issues that might be causing this She said aside from this everything else was finewe will be calling her back after today to ensure her service is working properly once a tech does a trouble call at her home Thanks, Now Comm

Good Afternoon, we got in touch with our customer He is aware that there was a system error which kept charging his cardwe spoke with him on 12/14/we are going to be issuing him a company check by mail to his home address for the amount of $which is the amount exact he was charged after he cancelled his DirecTV service he is totally fine with waiting few days for our refund checkThank you, Jay H

Good Afternoon, We have refunded our customer $for August 2016 $for September 2016 $for October 2016An additional $per our customer's request because she was also charged $for her bank issuing her a new bank card Refunds were processed in the
following method::$per month for months was done electronically back to her bank account$via check by mail (check# ***) on 1/10/($card fee and October $charge)We left a detailed voicemail for our customer on her answer machine on 1/10/2017, letting her know the process We also left our contact information should she have any further account concerns She has not called our company since the attempt to contact her to make her aware of our resolution.NOTE: We also did reply to this complaint before, it's posted on your website also with a resolution but for some reason it never got processed as being taken care of. If you have any further questions regarding this complaint, please let us know

Good Evening, Upon speaking with our customer *** and his mom (***) they have provided documentation showing that our merchant account was billing her for a Warranty plan each month we are not able to see it in our system but her bank statements emailed into our company email
inbox today do show the charges in the sum of $ We have agreed to refund her the amount charged Our customer is aware we will be having a check sent out to her home Both *** and *** are aware if they need any further assistance with this issue they can contact us.Thank you,

We do not have a record of a customer under the name of *** ***Therefore we are not able to process a refundIf the account is under a different name or the customer believes they have an account under this name please call our office and ask for Chris or ConnorWe will be happy to help

To be more accurate in the details submitted by our customerShe was installed with *** service on 12/15/she signed up for the equipment warranty plan with our company on 1/14/with the first payment of $being billed on 2/14/we have documentation with her signature showing
she agreed to a warranty plan at the point of installOur customer did not have any issues with her equipment or service until 6/27/and because our techs were no longer in the area we advised her to request a tech from ***Once *** invoiced her for the charges to come to her home, we would at that point reimburse her via check my mail. She did not have any issues being on auto bill pay for the entire time frame from 2/14/until 6/27/If she did, she could of called into our office and cancelled her warranty protection plan or opt out of itThis would not of been an issue as long as she was aware we would no longer cover any equipment or service issues from that point on.She did not have any problems during this time period therefor she did not contacted us until again 6/27/we explained the situation that we no longer had techs in her area, that she would need to contact ***, request a tech from them and we would take care of the charges for her.She did not like the process, and got upset at our customer service department for not being able to have a tech come to her home right away to fix her service, and we apologized because we do understand how frustrating it is to be out of TV service She requested that on 6/27/because of the fact that we did not have techs in her area to come to her home to fix her service, we cancel her warranty plan we have cancelled her warranty plan since the request Now CommLLC

Customer was charged a non refundable $processing feeWe agreed to refund the processing fee and the request was submitted on 7/when the customer called to cancelRefunds need to be reviewed and the process can take a few daysRefund was approved on 7/and will arrive in the customers
account as quickly as their bank makes it possibleThis has already been processed on our side

Upon Speaking with our customer *** *** (the main account holder) about what had happen and what was going on with her service She told us everything that happened on the installation part since day oneWe have acknowledged the fact that her service was not working properlywe called her on 4/18/17, 4/19/and 4/20/There was no answer at her phone number listed on her accountShe explained to us that her phone was out and this is why we could not reach her or why her phone would just ring without anyone answering yesterday our conversation was more about what it would take to fix her service but she told usShe mentioned that comcast had just left her housewe asked were there any charges for comcast to reconnect her service? She chose not to tell usEscalations department tried to also ask her if she was still willing to allow us to send another tech to her home so we may get her service installation correctlyshe said nowe ended our call by transferring her to DirecTV because she asked if we would be sending boxes for the equipment she has from DirecTVwe let her know we do not deal with the billing part of DirecTV serviceWe only deal with the installation partWe would help her and assist her anyway we can but she would need to speak with DireccTV customer care first to find out about shipping boxes and cancelling her accountwe are not able to do that on our end

They debit Austin credit card every month since July 15,but can't credit the debit card back and have to send a check for $Since there is so many check scam we will have to wait for the check to clear the bank to close the deal out.*** ***

Good Afternoon, We just processed a refund back tour customer's credit card for the amount of $ We also called her and left a message letting her know to expect her credit card to be credited in the next 3-business days depending on her bank we also left our company
contact information for her to get in touch with us if she has any further questions. Thank you,

We have contacted our customer about his account concerns with warranty. We have agreed to refund him the amount requested. He is aware we issue checks once a week. he is aware this will take a few days to arrive to his second home where he is located currently.  He is currently happy and...

satisfied with the outcome of our resolution.  Thank you,  NOW COMMUNICATIONS, LLC.

we were able to speak with our customer today. She told us she had a tech from DirecTV came out but, she said he only looked at her system and did not do much else but tell her how the installation could of been done differently.  She also said that Comcast had just left her house and had set...

her back up with their service.   She asked me if she would get boxes from us? I explained no because we do not handle the billing par of DirecTV. I let her know she should call customer care to get more details about boxes for the equipment.  She has our contact information and we let her know to call us at our office if she needs help.

Customer has been unresponsive to our calls. The documents have been reviewed and on all documents and recorded calls the customer was made aware of their package and the price. We are still willing to work with the customer and find a solution. They can call our office any time. However, on our end...

according to signed documents and recorded calls we are providing the customer the exact package they agreed upon

Good Afternoon,  We got in touch with our customer.  When speaking with him it looks like he already has signed up with other internet  and phone providers with a 2 year contract.  we did search for any other options that might be available in his area but unfortunately...

there aren't any.  He was very understanding of the situation. I did asked him if he had any other issues with his service and he told us he does not.  we apologized for the mistake of not getting him the proper bundle he was expecting. We did issue him some credits via check by mail.  He is ok with his service currently.  He is aware there is nothing much more we can do for him as far as the providers available to him now.   He will keep his service for 2 years and change at that point based on his options available.   Thank you,

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Address: 1224 11th Ave. N., Nampa, Idaho, United States, 83687

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www.nowcommunicationstv.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Now Communications, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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