Now Communications, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon,  We have processed a refund for our customer.  we called her to let her know it has been taken care of.  we were not able to speak with her but we did leave a message with specific details about her refund. we also left our company contact info if she has any...

further questions of concerns.  The amount refunded was $11.98.  Thank you,  Now Communications

We sent this customer a check for $475 on June 1st. She agreed to that settlement           Jay H[redacted]

The check has not been cashed. We will cancel that check and issue a new one.

Good Afternoon,   we got in touch with our customer.  He is aware that there was a system error which kept charging his card. we spoke with him on 12/14/16. we are going to be issuing him a company check by mail to his home address for the amount of $35.94. which is the amount exact...

he was charged after he cancelled his DirecTV service.  he is totally fine with waiting few days for our refund check. Thank you,  Jay H.

A check may have been sent, BUT I never got it! See who cashed the check or if it was cashed.Thank you for assisting in this matter. I later found out the amount was $425. I didn't mean to misrepresent myself. With a very ill husband, life gets very chaotic. Thank you again!

We got in touch with our customer.  He has been fully refunded the requested amount of $49.99 back to his card on file.  Our customer is currently happy with his service and all his issues have been addressed.  We will be making a future follow up call with our customer when he...

returns back into town. Thank you,  Now Communcations, LLC.

Upon calling our customer to check and see how her service was going so far since the installation date.  She told us that she had signal issues.  There was a storm in her area, and the signal went out completely during this time period.  She requested a tech to come to her home to...

check her dish for any issues that might be causing this.  She said aside from this everything else was fine. we will be calling her back after today to ensure her service is working properly once a tech does a trouble call at her home.  Thanks,  Now Comm.

You forwarded her to DirecTV. You guys never showed up at her home the second time on Saturday 4/15/17  to fix what was never installed a couple days before that. That is why she had to have Comcast come back out because your "service" never worked. You people never called her back or came back to her house like what was scheduled to fix it. Therefore since you never installed her services she should be able to get out of her contract with no penalty(s). Not to mention she has never even received a copy of the "contract". I was told on two different occasions it would be emailed to her and she has yet to receive it. This entire situation is unacceptable.

[redacted]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will contact customer and work out a $10 discount for them

This customer signed up with our warranty plan that carries a two year agreement. Customer has used the warranty plan multiple times. They were made aware that it was a 24 month agreement when they tried to cancel on March 7th. As of today  7/13 the 24 month agreement has been satisfied and the...

warranty plan has been cancelled.