NSA Financial Bankcard Service

11/05/Dear Representative of Revdex.com:We are writing this letter in response to the complaint, ID of [redacted] We understand that this inconvenience is no good for the merchant and also for our company alsoHowever after reviewing this complaint, we disagree to the complaint because this merchant had signed a contract with our company, transferring from another providerIn which we had already paid the early termination fee, and received the promise of $- $monthly sales volume from this merchant; but actual sales volume was approximately around $200~$This clarifies that this merchant had provided our company with information at the time of service agreement was madeAlso this merchant established another contract with a different service provider, breach of contract in accordance of our agreementWhile reviewing this merchant’s account, we have declared that this individual, [redacted] is not involved in this business ( [redacted] ***)As a result, we were preparing for Civil claim Lawsuit against this individualTherefore, we NSA Financial Bankcard Services have no responsibilities in this dispute amount of $Any complaints should involve in form of legal action.If you have any questions or concerns, feel free to contact our officeThank you,NSA Financial Bankcard Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:It was identical to their first responseThey did not carefully read my responseNSA needs to do the following:? TAKE RESPONSIBILITY: [redacted] *im was THEIR EMPLOYEETherefore, he is 100% NSA's responsibilityIf I file a lawsuit, I am not going to file against [redacted] *im; I am going to file against NSASEND ME A SIGNED COPY OF THE CONTRACT SHOWING PENALTY FEES; I never signed any contract stating that I will pay a cancellation penalty feePlease forward any document you have that states this and shows my signature.DO NOT JUST SAY THE SAME THING AGAINRESPOND TO THIS CONTENT [redacted] WAS YOUR EMPLOYEE.? REFUND MY MONEY BACK, AND STOP ILLEGALLY WITHDRAWING MONEY FROM MY BANK ACCOUNT Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It was identical to their first responseThey did not carefully read my responseNSA needs to do the following: TAKE RESPONSIBILITY: [redacted] *im was THEIR EMPLOYEETherefore, he is 100% NSA's responsibilityIf I file a lawsuit, I am not going to file against [redacted] *im; I am going to file against NSASEND ME A SIGNED COPY OF THE CONTRACT SHOWING PENALTY FEES; I never signed any contract stating that I will pay a cancellation penalty feePlease forward any document you have that states this and shows my signature.DO NOT JUST SAY THE SAME THING AGAINRESPOND TO THIS CONTENT [redacted] WAS YOUR EMPLOYEEREFUND MY MONEY BACK, AND STOP ILLEGALLY WITHDRAWING MONEY FROM MY BANK ACCOUNT Regards, [redacted] ***

Dear, Representative at Revdex.comWe have reviewed the complaint iD of [redacted] There were some unwanted troubles arose between us and the MerchantThe Sales Rep who was in contact with [redacted] ***, owner of the Merchant, obviously made his sole decision to convince [redacted] to build a relationship with our companyWe have found out that the Sales Rep named [redacted] ***, had a lot of issue with such fraudulent activities like this matter with [redacted] ***We have currently filed a claim against to this individual, [redacted] ***, for all the issues that was related with this personHowever, unfortunately due to the submitted contract documents, we cannot cancel out the account without Early Termination Fee is being paid outAny problems arise after this point, has to be filed as a claim against the individual, [redacted] ***.NSA Financial Bankcard Services

11/05/2015Dear Representative of Revdex.com:We are writing this letter in response to the complaint, ID of [redacted] We understand that this inconvenience is no good for the merchant and also for our company alsoHowever after reviewing this complaint, we disagree to the complaint because this merchant had signed a contract with our company, transferring from another providerIn which we had already paid the early termination fee, and received the promise of $- $monthly sales volume from this merchant; but actual sales volume was approximately around $200~$This clarifies that this merchant had provided our company with information at the time of service agreement was madeAlso this merchant established another contract with a different service provider, breach of contract in accordance of our agreementWhile reviewing this merchant’s account, we have declared that this individual, [redacted] is not involved in this business ( [redacted] ***)As a result, we were preparing for Civil claim Lawsuit against this individualTherefore, we NSA Financial Bankcard Services have no responsibilities in this dispute amount of $Any complaints should involve in form of legal action.If you have any questions or concerns, feel free to contact our officeThank you,NSA Financial Bankcard Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:From: Revdex.com of Metro Washington DCDate: Tue, Jul 12, at 8:AM---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Mon, Jul 11, at 7:PMMy name is [redacted] and I own a small business [redacted] My complaint ID is [redacted] .I have been away and did not have access to my emailI could not respond to the automated email that Revdex.com sent to me on June 25th, Can this case be re-open as I was unable to respond within days?I have reviewed the information sent to me regarding the response from NSA Financial Bankcard ServicesI have reason to believe that NSA practices business in a deceptive and unfair mannerOn July 21, 2015, NSA sent their agent to my storeI was not present in the store at the time and my cashier clerk told me the agent said he needed to switch out our old terminal for a new terminal to be in compliance with the new security EMV chip card requirementsAfter he switched out the terminal, he handed my cashier clerk a computer tablet and told her she needed to sign for the receipt of the new machineNo paperwork was provided to my cashier clerkWhen I returned to the store at the end of the day, she told me about the terminal exchange and I assumed it was a terminal update to be in compliance.However, as our end of contract date approached on 12/28/2015, I contacted NSA to cancel merchant servicesThey told me that our contract was renewed for an additional yearsI asked them when was this renewal and why was I not provided any information for this renewalThey told me it was renewed when they switched out the new machine in JulyI said I was not in the store at that time and did not sign a new agreementThey told me anyone in the store can sign for the new agreementI said that is unacceptableI am the owner of the business and should be the only one with authority to make such an agreementThat means you can find anyone on the streets to sign such a contractI requested for them to send me a contract with my signatureI waited over one week and they did not send me any documentsAgain, I called NSA and spoke with Danny S**I told him I have not received anything in the mail regarding a contract renewal with my signatureHe refused to provide it and after much argument he finally agreed to let us cancel the contract and return the equipmentWith his instructions, the equipment was returned the next day, signed and received by Danny Suk on 1/19/On 3/4/2016, I received a letter from NSA threatening us to either use their services again or pay and Early Termination Fee of $I responded by certified mail explaining the case and that an Early Termination Fee should not be charged as we did not sign a contract renewal and the equipment was returned authorized by their agent Danny S**No response was received from their companyHowever, in May, we received our first contact from a collection agency demanding us to pay the alleged debt of $1495.00.We have already full-filled our initial year contractWe no longer need merchant services for another years as we will not have a place of business without a lease.NSA Financial Bankcard Service practices business in a deceptive and unfair manner: They mislead the business to think that they are updating the equipment and ask anyone to sign for it, even if the owner of the business is not presentThey do not reveal the renewal contract, but presents it in a tablet and pass it off as a simple receipt of updated equipmentThey do not provide a copy of the renewal contract to the businessWhen you try to cancel the initial contract upon the expiration date, they claim you have a renewal contract but cannot provide a copy of the alleged contract with the business owners signatureAfter authorizing a return of equipment, leading you to believe they agree to cancel the expired contract, NSA sends a letter out months later and demand the business to resume using their services again in days or be charged an Early Termination fee of $However, you have no equipment and is stuck with the Early Termination Fee.NSA is not transparent with their customersThey dupe the business into signing a renewal contract and locks them in for yearsThen when you try to cancel, they charge outrageous early termination feesNo business should be held "hostage" this way.Please advise me of what steps I should take next to resolve this issue as the company continues to harass me with collection agenciesFor your reference, I have attached the proof of delivery for the equipment returned dated 1/19/and also the letter NSA sent us months later asking us to pay the ETF of $1495.00.Thank you [redacted] for you kind attention on this matterSincerely, [redacted] ***Regards, [redacted] ***

Dear, Representative at Revdex.comWe have reviewed the complaint iD of ***There were some unwanted troubles arose between us and the MerchantThe Sales Rep who was in contact with *** ***, owner of the Merchant, obviously made his sole decision to convince *** *** to build a relationship
with our companyWe have found out that the Sales Rep named *** ***, had a lot of issue with such fraudulent activities like this matter with *** ***We have currently filed a claim against to this individual, *** ***, for all the issues that was related with this personHowever, unfortunately due to the submitted contract documents, we cannot cancel out the account without Early Termination Fee is being paid outAny problems arise after this point, has to be filed as a claim against the individual, *** ***.NSA Financial Bankcard Services

Dear, Representative at Revdex.comSecond response to complaint ID of ***We have attached all the related documentation to refer to customer's demands.We are now going to request for Early Termination Fee of $to *** ***'s merchant account as you can find from the Merchant Processing Application and AgreementPlease be advised that the sales Agent Named, *** *** was also a malicious to our company as wellWe are preparing lawsuit to file a claim against to this individualWe are not responsible for any outcomes that caused from this individualWe will collect such remaining debts from *** ***'s account and any further complaints shall be made via legal ??? for litigation.NSA Financial Bankcard Services

Dear, Representative at Revdex.comWe have reviewed the complaint ID of ***There were some unwanted troubles arose between us and the MerchantThe initial contract was supposed be end after years of term sin the date of contract started on 12/28/However, the merchant's contract was renewed
after successfully exchange the terminal machine to new equipmentAccording to our company policy and agreement, the renewal of the term for contract will be effective regardless to the authority that signer has to its business; the following merchant's contract term was hence now renewed, please refer to our contract provisions as well:In the event that SAFTC provides new, replacement or updated equipment to Merchant or if NSAFTC and Merchant amend or modify this Agreement, this Agreement's term shall automatically be extended for three (3) yearsNSAFTC reserves the right to replace any leased equipment with any other compatible equipment and to add or discontinue any equipment as appropriate during the Term or any Successive Term of this Agreement.The initial Term of this Agreement shall commence upon the date first written above and continue for a period of years or until earlier terminated by NSAFTC or Merchant in accordance with the terms set forth herein (the “Term") and shall automatically renew for successive one year terms thereafter (each a “Successive Term") unless terminated by the Merchant with notice at least sixty (60) days prior to the expiration of the then applicable Term or Successive Term notice provided by Merchant to NSAFTC at the address first set forth above (“Proper Notice").The following merchant was reported to the collection agency in order to collect the debt the merchant was owed and to remedy current account's default.No more response shall be made from us regarding to this merchant.Thank youAccount Management Associate NSA Financial Bankcard Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
It was identical to their first responseThey did not carefully read my responseNSA needs to do the following:
TAKE RESPONSIBILITY: *** *im was THEIR EMPLOYEETherefore, he is 100% NSA's responsibilityIf I file a lawsuit, I am not going to file against *** *im; I am going to file against NSA
SEND ME A SIGNED COPY OF THE CONTRACT SHOWING PENALTY FEES; I never signed any contract stating that I will pay a cancellation penalty feePlease forward any document you have that states this and shows my signatureDO NOT JUST SAY THE SAME THING AGAINRESPOND TO THIS CONTENT*** *** WAS YOUR EMPLOYEE.
REFUND MY MONEY BACK, AND STOP ILLEGALLY WITHDRAWING MONEY FROM MY BANK ACCOUNT
Regards,
*** ***

Dear, Representative at Revdex.comWe have reviewed the complaint ID of ***There were some unwanted troubles arose between us and the MerchantThe initial contract was supposed be end after years of term sin the date of contract started on 12/28/However, the merchant's contract was renewed
after successfully exchange the terminal machine to new equipmentAccording to our company policy and agreement, the renewal of the term for contract will be effective regardless to the authority that signer has to its business; the following merchant's contract term was hence now renewed, please refer to our contract provisions as well:In the event that SAFTC provides new, replacement or updated equipment to Merchant or if NSAFTC and Merchant amend or modify this Agreement, this Agreement's term shall automatically be extended for three (3) yearsNSAFTC reserves the right to replace any leased equipment with any other compatible equipment and to add or discontinue any equipment as appropriate during the Term or any Successive Term of this Agreement.The initial Term of this Agreement shall commence upon the date first written above and continue for a period of years or until earlier terminated by NSAFTC or Merchant in accordance with the terms set forth herein (the “Term") and shall automatically renew for successive one year terms thereafter (each a “Successive Term") unless terminated by the Merchant with notice at least sixty (60) days prior to the expiration of the then applicable Term or Successive Term notice provided by Merchant to NSAFTC at the address first set forth above (“Proper Notice").The following merchant was reported to the collection agency in order to collect the debt the merchant was owed and to remedy current account's default.No more response shall be made from us regarding to this merchant.Thank youAccount Management Associate NSA Financial Bankcard Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:From:? Revdex.com of Metro Washington DCDate: Tue, Jul 12, at 8:AM---------- Forwarded message ----------From:? *** ***? Date: Mon, Jul 11, at 7:PMMy name is *** *** and I own a small business *** *** ***My complaint ID is ***.I have been away and did not have access to my emailI could not respond to the automated email that Revdex.com sent to me on June 25th, Can this case be re-open as I was unable to respond within days?I have reviewed the information sent to me regarding the response from NSA Financial Bankcard ServicesI have reason to believe that NSA practices business in a deceptive and unfair manner.? On July 21, 2015, NSA sent their agent to my storeI was not present in the store at the time and my cashier clerk told me the agent said he needed to switch out our old terminal for a new terminal to be in compliance with the new security EMV chip card requirementsAfter he switched out the terminal, he handed my cashier clerk a computer tablet and told her she needed to sign for the receipt of the new machineNo paperwork was provided to my cashier clerkWhen I returned to the store at the end of the day, she told me about the terminal exchange and I assumed it was a terminal update to be in compliance.However, as our end of contract date approached on 12/28/2015, I contacted NSA to cancel merchant servicesThey told me that our contract was renewed for an additional yearsI asked them when was this renewal and why was I not provided any information for this renewalThey told me it was renewed when they switched out the new machine in JulyI said I was not in the store at that time and did not sign a new agreementThey told me anyone in the store can sign for the new agreementI said that is unacceptableI am the owner of the business and should be the only one with authority to make such an agreementThat means you can find anyone on the streets to sign such a contractI requested for them to send me a contract with my signatureI waited over one week and they did not send me any documentsAgain, I called NSA and spoke with Danny S**I told him I have not received anything in the mail regarding a contract renewal with my signatureHe refused to provide it and after much argument he finally agreed to let us cancel the contract and return the equipmentWith his instructions, the equipment was returned the next day, signed and received by Danny Suk on 1/19/2016.? On 3/4/2016, I received a letter from NSA threatening us to either use their services again or pay and Early Termination Fee of $I responded by certified mail explaining the case and that an Early Termination Fee should not be charged as we did not sign a contract renewal and the equipment was returned authorized by their agent Danny S**No response was received from their companyHowever, in May, we received our first contact from a collection agency demanding us to pay the alleged debt of $1495.00.We have already full-filled our initial year contractWe no longer need merchant services for another years as we will not have a place of business without a lease.NSA Financial Bankcard Service practices business in a deceptive and unfair manner:? They mislead the business to think that they are updating the equipment and ask anyone to sign for it, even if the owner of the business is not present.? They do not reveal the renewal contract, but presents it in a tablet and pass it off as a simple receipt of updated equipment.? They do not provide a copy of the renewal contract to the business.? When you try to cancel the initial contract upon the expiration date, they claim you have a renewal contract but cannot provide a copy of the alleged contract with the business owners signature.? After authorizing a return of equipment, leading you to believe they agree to cancel the expired contract, NSA sends a letter out months later and demand the business to resume using their services again in days or be charged an Early Termination fee of $However, you have no equipment and is stuck with the Early Termination Fee.NSA is not transparent with their customersThey dupe the business into signing a renewal contract and locks them in for yearsThen when you try to cancel, they charge outrageous early termination feesNo business should be held "hostage" this way.Please advise me of what steps I should take next to resolve this issue as the company continues to harass me with collection agenciesFor your reference, I have attached the proof of delivery for the equipment returned dated 1/19/and also the letter NSA sent us months later asking us to pay the ETF of $1495.00.Thank you *** for you kind attention on this matter.? Sincerely,*** ***Regards,
*** ***?

11/05/2015Dear Representative of Revdex.com:We are writing this letter in response to the complaint, ID of ***We understand that this inconvenience is no good for the merchant and also for our company alsoHowever after reviewing this complaint, we disagree to the complaint because this merchant
had signed a contract with our company, transferring from another providerIn which we had already paid the early termination fee, and received the promise of $- $monthly sales volume from this merchant; but actual sales volume was approximately around $200~$This clarifies that this merchant had provided our company with information at the time of service agreement was madeAlso this merchant established another contract with a different service provider, breach of contract in accordance of our agreementWhile reviewing this merchant’s account, we have declared that this individual, *** *** ** is not involved in this business (** ***)As a result, we were preparing for Civil claim Lawsuit against this individualTherefore, we NSA Financial Bankcard Services have no responsibilities in this dispute amount of $Any complaints should involve in form of legal action.If you have any questions or concerns, feel free to contact our officeThank you,NSA Financial Bankcard Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:It was identical to their first responseThey did not carefully read my responseNSA needs to do the following:? TAKE RESPONSIBILITY: *** *im was THEIR EMPLOYEETherefore, he is 100% NSA's responsibilityIf I file a lawsuit, I am not going to file against *** *im; I am going to file against NSASEND ME A SIGNED COPY OF THE CONTRACT SHOWING PENALTY FEES; I never signed any contract stating that I will pay a cancellation penalty feePlease forward any document you have that states this and shows my signature.DO NOT JUST SAY THE SAME THING AGAINRESPOND TO THIS CONTENT*** *** WAS YOUR EMPLOYEE.? REFUND MY MONEY BACK, AND STOP ILLEGALLY WITHDRAWING MONEY FROM MY BANK ACCOUNT
Regards,
*** ***

Dear, Representative at Revdex.comSecond response to complaint ID of ***We have attached all the related documentation to refer to customer's demands.We are now going to request for Early Termination Fee of $to *** ***'s merchant account as you can find from the Merchant Processing Application and AgreementPlease be advised that the sales Agent Named, *** *** was also a malicious to our company as wellWe are preparing lawsuit to file a claim against to this individualWe are not responsible for any outcomes that caused from this individualWe will collect such remaining debts from *** ***'s account and any further complaints shall be made via legal ??? for litigation.NSA Financial Bankcard Services

Dear, Representative at Revdex.comWe have reviewed the complaint iD of ***There were some unwanted troubles arose between us and the MerchantThe Sales Rep who was in contact with *** ***, owner of the Merchant, obviously made his sole decision to convince *** *** to build a relationship with
our companyWe have found out that the Sales Rep named *** ***, had a lot of issue with such fraudulent activities like this matter with *** ***We have currently filed a claim against to this individual, *** ***, for all the issues that was related with this personHowever, unfortunately due to the submitted contract documents, we cannot cancel out the account without Early Termination Fee is being paid outAny problems arise after this point, has to be filed as a claim against the individual, *** ***.NSA Financial Bankcard Services

Dear, Representative at Revdex.comWe have reviewed the complaint iD of [redacted]. There were some unwanted troubles arose between us and the Merchant. The Sales Rep who was in contact with [redacted], owner of the Merchant, obviously made his sole decision to convince [redacted] to build a relationship with...

our company. We have found out that the Sales Rep named [redacted], had a lot of issue with such fraudulent activities like this matter with [redacted]. We have currently filed a claim against to this individual, [redacted], for all the issues that was related with this person. However, unfortunately due to the submitted contract documents, we cannot cancel out the account without Early Termination Fee is being paid out. Any problems arise after this point, has to be filed as a claim against the individual, [redacted].NSA Financial Bankcard Services

11/05/2015
Dear Representative of Revdex.com:We are writing this letter in response to the complaint, ID of [redacted]. We understand that this inconvenience is no good for the merchant and also for our company also. However after reviewing this complaint, we disagree to the complaint...

because this merchant had signed a contract with our company, transferring from another provider. In which we had already paid the early termination fee, and received the promise of $5000 - $6000 monthly sales volume from this merchant; but actual sales volume was approximately around $200~$300. This clarifies that this merchant had provided our company with false information at the time of service agreement was made. Also this merchant established another contract with a different service provider, breach of contract in accordance of our agreement. While reviewing this merchant’s account, we have declared that this individual, [redacted] is not involved in this business ([redacted]). As a result, we were preparing for Civil claim Lawsuit against this individual. Therefore, we NSA Financial Bankcard Services have no responsibilities in this dispute amount of $1369.48. Any complaints should involve in form of legal action.If you have any questions or concerns, feel free to contact our office. Thank you,NSA Financial Bankcard Services

11/05/2015Dear Representative of Revdex.com:We are writing this letter in response to the complaint, ID of [redacted]. We understand that this inconvenience is no good for the merchant and also for our company also. However after reviewing this complaint, we disagree to the complaint because this merchant...

had signed a contract with our company, transferring from another provider. In which we had already paid the early termination fee, and received the promise of $5000 - $6000 monthly sales volume from this merchant; but actual sales volume was approximately around $200~$300. This clarifies that this merchant had provided our company with false information at the time of service agreement was made. Also this merchant established another contract with a different service provider, breach of contract in accordance of our agreement. While reviewing this merchant’s account, we have declared that this individual, [redacted] is not involved in this business ([redacted]). As a result, we were preparing for Civil claim Lawsuit against this individual. Therefore, we NSA Financial Bankcard Services have no responsibilities in this dispute amount of $1369.48. Any complaints should involve in form of legal action.If you have any questions or concerns, feel free to contact our office. Thank you,NSA Financial Bankcard Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It was identical to their first response. They did not carefully read my response. NSA needs to do the following:1.  TAKE RESPONSIBILITY: [redacted]im was THEIR EMPLOYEE. Therefore, he is 100% NSA's responsibility. If I file a lawsuit, I am not going to file against [redacted]im; I am going to file against NSA2. SEND ME A SIGNED COPY OF THE CONTRACT SHOWING PENALTY FEES; I never signed any contract stating that I will pay a cancellation penalty fee. Please forward any document you have that states this and shows my signature.DO NOT JUST SAY THE SAME THING AGAIN. RESPOND TO THIS CONTENT. [redacted] WAS YOUR EMPLOYEE. REFUND MY MONEY BACK, AND STOP ILLEGALLY WITHDRAWING MONEY FROM MY BANK ACCOUNT.
Regards,
[redacted]