NTelos Inc

Review: The saleman at this store sold me two cell phones knowing very well that the towers in my area doesn't support my cell services. During my 14 day trial period, I went back into the Ntelos store with a complaint about my cell phone kept dropping calls whether or not the calls were incoming or out going , I reeceived dropped calls. I tried to explain to the salesman who sold me the phones, that I was frustrated with the services and requested to give back the cell phones, but each time, the salesmen would came up with some lame excuse for me to try the services again. I went into the Ntelos store about ten times trying to return these phones to the salesman and again he came up with some lame excuse for me to hang on in there with these phones.

During the month of September 2014, I went in the Ntelos store once more to hand over the cell phones so that I could purchase cell phones from another cell phone company. This time, there was a temporary manager working, so I told that person about my cell phone troubles, that person asked if I'd contacted "Customer Loyalty" Once I contacted Customer Loyalty, the person I spoke with, offered to only charge me $175 to break the contract. I refused to pay anymore money based on fact that the salesman should have researched to see if the towerers in the area which I reside., would actually work for me , but instead, he would recommend that I give the phone another try, which was again, a waste of time, effort and $$$$$.

Now Ntelos has sent me another billing statement of $877.19, I refuse to give ANYMORE $$ to this cell phone company to pay for their employees mistake. He was trained to represent Ntelos, but FAILED.Desired Settlement: TO RECEIVE A ZERO BALANCE, NOT AFFECT MY CREDIT HISTORY REPORT, RECEIVE NO MORE BILLING STATEMENTS.

Business

Response:

Customer has received partial early termination fee credit of $350 and current balance is $509.69 I will issue the remaining early termination fee credit of $350 bringing balance due to $159.69. Customer will need to pay final balance of $159.69 for usage on two devices or account will be sent to collections.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I refuse to pay any amount because the salesman who sold me the phones was "TRAINED" to research the towers of the customers resident or area in which the service would be provided, to be certain that it would work well for the of the cell phone contract. Instead of NTELOS owing up to the MISTAKE OF THEIR EMPLOYEE, NTELOS would rather the customer pay for the mistake. I WILL NOT BE PAYING NTELOS ANY AMOUNT OF MONEY, THREATENING TO SEND BILL TO COLLECTIONS IS PATRONIZING ME AS A CUSTOMER. IF NTELOS CONTINUES TO MAKE THREATS, I WILL SEEK LEGAL ACTION, INSTEAD AND GO TO THE NEWS MEDIA!!!

Review: My wife and I started service with nTelos April 29, 2012 in Colonial Heights, VA. We both got iphone 4 and agreed to a two-year contract with nationwide unlimited everything (data, voice, internet). At first everything went okay, there were only a few calls that were dropped even though we lived about ½ mile away from a tower.

In July of 2013 we moved to Myrtle Beach, South Carolina and voice and internet on our phones sporadically worked in our home. We called nTelos numerous times to see what we could do about the situation now that we could not benefit from their promised service. We were told that we would have to pay a $350 termination fee per phone, equaling $700. They made no attempt to assist with trying to figure out why the service wasn’t working. We felt like we were being penalized even though it was nTelos that did not meet/keep their contractual obligations. It’s unreasonable to have to pay a $700 termination fee because their service wasn’t provided as advertised. In order to use our phones we had to travel on major highways, 17, 22, and 501 to get properly functioning service. We were reassured that at the end of our contract we could take our iphones to another carrier that uses the same technology. So for the last 10 months we’ve been tolerating and paying for a service that hasn’t worked as it should and for our contract to end April 29, 2014. During this time we ended up accruing another bill for WIFI through another company even though we were paying for that same service from nTelos.

At the end of our contract we planned on taking our phones to another carrier. To date, we have met all of our contractual obligations with nTelos, however, we are still held in bondage. We’ve tried activating our phones with [redacted], and [redacted] with no success due to nTelos not unlocking/deactivating our phones. We have called nTelos numerous times requesting that they unlock/deactivate our phones during the weeks of May 5th – 14th. They have pretended to not know what we’re talking about. We spoke with a floor manager/supervisor and they told us it was nothing they could do. As a result we are stuck with 2 iphones that we’ve paid for and that have no overdue balance on the account, BUT we still can’t use. This has been a major inconvenience to our family. We are being forced to buy new iphones when we have two here that we’ve already paid for!Desired Settlement: Since nTelos doesn’t have the ability to deactivate or unlock, we would like to have our non-working iphones replaced with unlocked/deactivated iphones that can be used on another network or be reimbursed for the new iphones we had to purchase with another carrier.

Business

Response:

NTELOS does not lock iphones if the customer has IOS7 software there is an application find my phone that automaticlly locks handset if customer did not have this removed before resetting to factory settings then they will not be able to use the handsets. Here are instructions if handsets have not been reset to factory settings yet and new service providers should have asked customer this at point of sale. This is a feature of IOS7 update. This is not done by NTELOS. No reimbursement will be provided to Mr. [redacted].

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Every service provider we've approached for service states that our iPhones still have active accounts with nTelos, preventing us from switching providers. If nTelos has knowledge of what would prevent us from switching networks such as the (Find My iPhone feature) shouldn't this information be made available to customers, particularly those who have met their contractual agreements? The offer made by nTelos does not resolve my complaint because I have 2 iPhones, (that I paid for), that I can't use on any other network. What the offer says is "Consumers be Warned that at nTelos we have information/procedures that will keep your phones in bondage if you don't continue service with us".

Regards,

Business

Response:

The find my phone is lock mode is [redacted] software all carriers should be aware of this feature. After further research I have also found that NTELOS Iphones cannot be unlocked to be used by another carrier. This information is also listed on [redacted] website for Iphones I am providing the link for the customer to reveiw.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As initially stated in my complaint our iPhones are locked. The link provided by nTelos (http:[redacted]) proves that they lock their phones preventing consumers from switching networks. nTelos customer service representatives and technicians stated it was not part of nTelos policy to lock their phones. During Sept - Oct of 2013 when we moved to SC we called customer service to complain of poor service and were given two options, pay the early termination fee because their service wasn't working as advertised or fill contract agreement and take our phones to another service provider. We've met our contractual agreement and paid for two phones that we still can not use. nTelos provided no notice that the iphones we purchased in April 2012 would remain property of nTelos after meeting our contractual agreement.

Regards,

Review: I spoke with Ntelos customer service multiple times in late October and early November 2013. Each time, I spoke of my desire to close my account with Ntelos. They did not close one of my four numbers, and they have been charging me for it ever since. I have not used that line since the end of October, yet they continue to call it active despite that every conversation I had with them demonstrated my desire to terminate my service with Ntelos. I currently have a bill for approximately $150.00 despite the fact that I expressed my desire to terminate my business relationship with Ntelos in late October 2013.Desired Settlement: I wish for my account to be closed effective at the end of the October 2013 billing cycle. I want my account to show that I do not owe them anything, and I want the amount that I had paid them extra as of the end of October 2013 refunded to me as they had promised to do.

Business

Response:

New invoice on 2/16/14 has credits applied of $111.57 leaving balance of $38.49 I have issued a credit for the remaining $38.49 leaving a zero balance.

Review: I will not dispute the fact that I have a past due bill. I work on commission and get paid monthly. On September 4 2013 My service was disconnected. I contacted the call center and was directed to [redacted]. I explained that I was unable to pay what he demanded I pay which was over $400. I agreed to pay 247.27 with a check over the phone. In the past I have done this several times. This time however I was not allowed to do so. He said he was not taking a check over the phone because he could not verify the funds were in my account. Then he stated that he didn't believe that I had the funds. [redacted] then directed me to billfloat which I could not apply for funds over the phone it was required to be done online. This caused a virus on my PC. I feel that if [redacted] would not have directed me to this billfloat my PC would not have got this virus. Also I have been through hardships and I explained this and I believe Ntelos has taken advantage of this. I have been overcharged on my monthly rates. They have raised my rates and I have not agreed to them. Ntelos has taken advantage of me.Desired Settlement: I am requesting to be let out of my NTelos Wireless Contract. With no termination fee on terms that I have been disrespected as a customer by Ntelos. I wish to seek wireless provider who will respect me as a person and a customer. I want the termination fee waived since my PC was damaged by billfloat on Ntelos staff recommendations

Business

Response:

NTELOS tried to work with customer his account was 61 days past due, we could not take a check over the phone as it could not be verified thru telecheck customer was given the option of going to retail store to make check payment or contacting bill float to get an extension. No disrespect in either of those options customer current balance is $724.48 customer will need to bring account to pay past due of $447.27 and return handsets that pass physical and liquid damage inspection to have ETR waives.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will return all handsets only if ALL fees are waived. I have signed with [redacted] Wireless Regards,[redacted]

Review: Moved for work reasons. was told id have nationwide coverage, had zero coverage and moved to a new phone company with coverage. Ntelos said repeatidly wasn't there fault I had to move for our work and wants me to pay termination fees. I never said it was there fault. ntelos admits they offer no service here after my move. I agreed to pay bill of 350 in full but no termination fees and have been declined and now they are threatening collections even after me asking for payments plan options. Ntelos even stated they are only a local company which is not what they told me when plan was purchased. My contract states nothing of local coverage only that if I paid my bill theyd supply service, in my eyes they breached the contract by being unable to supply service, they should tell customers their service is limited. All this has been dicussed up to a supervisor at there corporate office but the managers hang up the phone on me when the call is forwarded to them.Desired Settlement: Ill agree to pay my usage bill for 350. but I want all termination fees dropped since they couldn't supply service and was never made aware that their service is limited. also I want no record of this on my credit report or ever reported.

Business

Response:

Will waive Early Termination Fee's with return of equipment. Customer care manager already talked to customer on 2/10/14 to offer waiver with return of equipment. Once equipment is returned and passes physical/liquid damage inspection ETR will be waived.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I had tried for the month previous to get to this conclusion and that wasnt an option previously. Therefore I do not have the phones in my possession anymore as I do not keep unused things piled around. Also because of the blunt distespect and being lied to about nationwide coverage. I will still agree to the 350. Of my last current bill in which on that billing cycle phone were barely used

Regards,

Business

Response:

If customer no longer has equiment Early Termination charges will remain when signing up for service customers receive a greatly discounted handset with the agreement to remain in contract for length of term. Cannot waive ETR without handsets and from notes on account Ms. [redacted] boyfriend stated they still had handsets and agreed to return them, I will credit half of the fee's $350 customer will be responsable for the remaining balance of $775.28.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. We will agree to the 775.00 if ntelos will agree to let us make payments every month and do not report this to the credit bureou.

Regards,

Business

Response:

Customer will need to contact MBW at ###-###-#### set-up monthly payment amount. As long as customer keeps to the arrangement nothing will be reported to the Credit Bureau.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: • July 1, 2012 was in the [redacted] St, Richmond, Va location (office phone ###-###-####. [redacted]’s cell phone # ###-###-####) interested in a cell phone contract with NTelos. I worked with [redacted] (sales rep). Prior to signing contract we looked at the coverage map and NTelos showed medium strength coverage in the area in which I live ([redacted] VA). Prior to switching from Verizon I wanted to ensure we would have coverage with out dead spots or disconnects from our home and to and from work. I specifically asked that question. [redacted] shared you will always have service from the Ntelos tower first, then the other towers secondary. I asked so there is coverage in our area regardless of which cell tower and we will have uninterrupted service – no disconnecting right? [redacted] replied that is correct. We purchased a two year contract.

• It took a few weeks to get used to the new smart phones and how to use them and when at home and driving to and from work we began to notice while on the phone in certain areas while talking the phone would disconnect and we had to call the party back.

• We went back to the office and spoke with [redacted]. I asked her why this was happening since she told us it would not. She chuckled and said I am sorry I was new and didn’t know the phones would disconnect when switching from tower to tower. It was just out side our 14 window in which we could cancel the contract. She said if we wanted to cancel we would have to pay $350 per phone (2). Of course we could not afford to pay the fee so we felt stuck.

• On 1/29/13 frustration built over the year and a half with having to return a faulty mifi device (3 times) to have it replaced and our cell phones continuing to disconnect every day at the same place. I contacted the technical support group (phone # called ###-###-#### opt 3 opt 3) (spoke with [redacted]) about our cell phones disconnecting he stated we needed to submit samples of date, time, location, and the number we were calling so they could check to ensure NTelos towers were working properly.

• On 1/30/14 a female technical support person left a message to call them. I did and she shared the NTelos towers were fine. I needed to submit another sample of disconnects so they could reach out to Sprint the next closest tower to ensure their towers were functioning properly. She shared if they determine there is nothing they can do Customer Loyalty should be able to cancel my contract with no fees since I was mislead prior to contract being signed.

• On 2/3/14 I submitted new samples.

• On 2/6/14 I spoke with [redacted] from technical support who stated the Sprint towers were fine and they did a drive by the area reported and they also were disconnected. They did extensive research and found that both the NTelos and Sprint in the area were to far to keep continue the service and that is why the calls are dropping and we have to call number again. He stated there was nothing else they could do. I asked to be transferred to Customer Loyalty I wanted to discuss cancellation.

• On 2/6/14 I spoke [redacted] who listened to my long chain of events and came back with they can cancel and charge half the fee of $175.00 per phone (2 phones). I declined, because of being mislead from the beginning.

*All calls were recorded for quality satisfaction.

Contract primary [redacted] ###-###-#### secondary [redacted] ###-###-####

Contract began on 7/1/12 and ends on 7/6/14 (2 years)Desired Settlement: I wish to cancel my service both cell phone and mi fi contract with no cancellation fee immediately.

Business

Response:

Will waive Early Termination fee with return of equipment that passes physical/liquid damage inspection. If equipment doesnt pass inspection ETR's will be billed. Account holder([redacted]) will need to cancel the service not authorized user Ms. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]& [redacted]

Review: After switching wireless services to [redacted], Ntelos was asked to cancel my account in November of 2013. In May of 2014 I was made aware that my account was never closed and that the contract cancellation fee was used as a credit to pay the balance up to that point. After talking with customer service, it was "made right" with a " zero balance and closed account". In September of this year I received a letter from a collection agency for the fee of 374.00 from Ntelos wireless. After hours on the phone with Ntelos customer service they agreed to reduce my fee to 154.08. This would be the FOURTH time I have tried to cancel my account with them and I do not feel it is right to have to do my job as the customer and the customer service representative.. It is not my fault that the account was not closed and I surely don't feel I have to pay that much money for that mistake.Desired Settlement: I would like my account FINALLY closed with a zero balance like I was told initially.

Business

Response:

Customer made a payment on 9/13/14 for $154.08 and NTELOS applied a credit of $223.15 to account on 9/14/14 account is now at a zero balance.

Review: I am unable to get cell service at my home. I have called and spoken to technical representatives that verified this and advised me that I am roaming a lot on another carriers towers. While roaming I have no data connectivity. When speaking to another agent I was advised to get landline phone and internet service at my home. I just want a smart phone that will work at my home. When advised about canceling service I was advised it would be $350 to break contract.Desired Settlement: I wish to be let out of contract without cancellation fee because I cannot get service at my home

Business

Response:

Will agree to waive early termination fee with return of equipment that passes physical and liquid damage inspection.

Review: Ntelos convinced me to leave my past cell phone company and switch to them. I signed a 2 year contract for 3 lines. lines for myself, my daughter, and my brother-in-law who lives in Charlotte, NC. I asked if they could ship it to their store and they replied that they do no have a store in Charlotte. Instead, the sent it next day FedEx. Eight months later, I received a call from Ntelos stating that there was excessive roaming on my third line which is my brother in laws. When I told them that they said they see why now but said that because excess roaming they will have to terminate that third line and gave me til 4/25/14 for my brother in law to find service elsewhere. I called back and talked to [redacted] a few days later with a big concern. I explained to her that I understood that Ntelos didn't have service in NC but the sales associates at the Lynchburg store knew the phones was going to be used in NC. I didn't deceive anyone by buying the phone and take the phone to him. The phone was shipped from their store to another state where they had no stores or towers. So Ntelos shares some of the blame for this and [redacted] sounded surprised that happend and it be be addressed to that store so it never happens again. So I told [redacted] that Ntelos should honor my contract because of that but she said it wasn't possible. So I told her that because Ntelos was partly responsible for this I should be able to get out of my entire contract without any termination fees. She stated that she would hate to lose my business and asked if I plan on taking my numbers with me. I asked her to give me til 4/25/14 that she gave me for my brother in law and she agreed. Well after a couple of days I called back and expressed my concern again with [redacted] that I feel like I being punished for something for that their trained Reps should have caught and that they should honor my contract until it expires 8/15. She again said no so I asked to speak to her supervisor. I explained the situation to her supervisor and told me the same thing. I explained that because of the Lynchburg store, I left my carrier I had since 2005 for them, lost 8 months on a contract. Now I have to find another carrier, sign another contract, buy new phones, shop around the different carriers, which cost me time and money. If they would have caught it 8 months ago, I would still be with my old carrier. She asked what I wanted from them and I said to honor my contract. She again said no. She said she would again let me out of my contract without any fees or balances and gave me til 5/1/14 to find a new provider. Now I have lost money, time, not considered an new customer with my old provider. I'm at a lost because the rates are expensive, I can't use the Ntelos phones anywhere, and have to pay new fees with other providers.Desired Settlement: Payments made from 8/13 to 3/14 of $190 each. $25 paid each for three iPhone 4s. Activation fees of $90. I'm asking for this because this is what Ntelos cost me for 8 months when I could have stayed with my old provider for something the trained reps at the Lynchburg , VA store should have caught.

Business

Response:

Ms. [redacted] had a line of service with excessive roaming. NTELOS offered Ms. [redacted] waiver of fees associated with the escessive usage line, and also explained that the two remaining lines could continue with NTELOS contract and third line had until 4/25/14 to find a new provider. Ms. [redacted] decided to cancel all 3 lines which were under contract. NTELOS agreed to waive all fees, current account balance and extend the cancelation to 5/1/14.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Ntelos did not volunteer to let me out of my contract completely. Due to Ntelos trained staff not catching and FedExed the phone to a state that they do not have towers, they decided to terminate one of my lines. Yes they didn't charge me a fee for that line but they put me in a bind which they should have caught 8 months ago. I wanted them to honor my contract until 8/15. When they refused, I didn't feel the loyalty and asked to be let out of my contract. By doing so without charging me any fees shows that they are partly at fault. They did not suggest. I requested. I still had to search for weeks for a new provider. I paid $200 for 2 phones, $39 per phone for activation fees, my bill will be double because they bill a month in advance, and had to sign a new 2 year contract. I still suffered a loss here. Ntelos did me no favors what so ever.

Regards,

Review: I switched to N'Telos with a promise from them that I would have nationwide coverage of cell and data services. I have been in New Hampshire for a month with roaming and no data. When I asked them to fix they said they couldn't and their tech said I wasn't going to get service yet their website says I have great service in the area I am staying. When confronted I was told if I cancelled my contract I would be charged $300 per phone. I want out of my contract and not to have to pay the cancellation fee. I do not believe I am asking too much for this request. If I pay for a service and receive I don't have a problem but if I am paying for a service and not getting it I shouldn't be forced to pay a penalty for cancelling this service. I have screen copies of what they were advertising to me and want your help to communicate this issue with N'Telos.Desired Settlement: I want N'Telos to cancel my contract and not charge me a cancellation fee for this request. They offered a service, advertised a service and can not provide that service, I should not be penalized because they are not able to perform to my expectation.

Business

Response:

Customer refuses to log a trouble ticket so that NTELOS can try and fix the issue. No ETR waiver customer must give NTELOS a chance to resolve the issue before requesting service be cancelled with no ETR. Contact me at ###-###-#### to have a trouble ticket logged.

Review: I switched over phone service not one line but four I was told if I did so I would get a $125.00 buy out per line and the manager emailed and said he would also put in a additional 75.00 per line all is in writing. I have not received all discounts . I was given one discount in feb for $. 153.00 and another In April of 250.00 that does not equal to what I was told I have tried to resolve this with ntelos in waynesboro they said the store in forest has to but I am getting the run around I just want my other 400.00 credit or to cancel the phone due to breaking of the contract . I had two nice lady's helping one called when I returned her call I spoke with a rude young man . With the wAy I gave been treated I would rather carry my bussiness elsewhere.Desired Settlement: I would like to either receive the credits I was promised or cancel the service to due them breaking the contract and if needed go to the next level to do so legally if we cannot reach a agreement I have provided the documents where they signed to give credits

Business

Response:

I need valid contact information and account information for Ms. [redacted]. Daytime and account number left are not in our billing system, and tried calling both numbers and vmail names do match Ms. [redacted].

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] my contact info is [redacted] I see that they cant find my account the email on acct is [redacted] I use the [redacted] for personal email please forward to them Regards,[redacted]

Business

Response:

Customer received a $200 credit in feb and a $250 credit in April. Customer has been working with customer care and has been instructed to fax NTELOS a copy of her contract and letter from NNA stating she would get an extra $75 per line. We are still waiting on Paperwork stating customer was to receive an additional $75 credit per line. Customer refuses to send this letter or make payment states she has contacted a lawyer. If customer has in writing from agent that she was to receive an additional $75 credit per line I will need her to fax me a copy of the this to ###-###-####. If I do not receive a copy by 7/30/13 I will assume that NTELOS has issued all credit due and customer does not have copy of statement promising an extra $75 per line.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] this has been faxed to your business on two occasions but it appears each time no one seems to acknowledge that they received the information the first time was the end of June and I think the name of the consultant was [redacted] how many times does legal documents need to be faxed ? I am now dealing with summer I left a message for her to call me on Tuesday 7/23/2013 and no response . at this point I would like to cancel ntelos contract chalk it up as a lesson of this company does not stand behind there contracts and use excuses that the store I got the contract is a franchise not ntelos the last time I checked they represent your company . I cannot and will not do business with a company that I cannot trust . I was a [redacted] customer for many years and switched to ntelos because they said they have better deals and again with all the lies told that is true but in the end is a lie . I have contacted the consultant that worked for ntelos at the forest area has left due to the lies he was told to tell to get people to switch and ntelos did not stand behind them and he is willing to appear in court to tell this under oath .this is very bad for business I work in customer service and know that people can be difficult but in this case all I wanted is what was in contract and that has not happened and has cost me lots of time and anger to deal with this and I just want to be done with ntelos .it will make things easier for all parties involved thank you [redacted] Regards,

Business

Response:

Customer has been working with [redacted] in Customer care and we agreed to credit $300 buy out contract credit and $200 monthly service fee and an additional $39.96credit for all of the back and forth customer has had to do. Customer has agreed to stay with NTELOS.

Review: Purchased iphone 4S for my wife mid-July 2012. Phone could not be setup at home, so the day I received the phone I took it in to a retail store to be set up. Phone worked two weeks before we noticed problems...dropped calls, unable to download data, fuzzy reception, phone running hot. Called customer service and was asked to take phone in to retail store. Again phone was re-booted and worked a week before having same issues. Went through NTelos Tech Support and issues were confirmed. Asked to have phone switched out, NTelos refused and asked me to file a claim which I did not want to do because phone NEVER worked properly out of the box. After going back and forth for four months, phone sustained water damage on December 25th and went completely dead...have had no service for six months. Last spoke with customer service 5/15/13 and was told by manager, [redacted], NTelos would give $100 credit for loss of service, but would not replace the phone because NOW it has water damage. Was told that it is NTelos policy to replace defective phones and NTELOS SHOULD HAVE REPLACED THE PHONE July-November, however now that phone had damage, they could not. Asked why my requests for a replacement were repeatedly denied and was told that she could not speak for someone else. NTelos is conveniently overlooking the fact that PRIOR to any water damage a product they sold to me did not work properly. I did everything NTelos required of me and feel they let me down as a loyal customer.Desired Settlement: I would like NTelos to refund $49.99 for phone, $50 per month for (August - November) first 4 months of partial service and $75 for (December - May) subsequent months with no service; a total of $699.99.

Business

Response:

Replaced customer I phone 4 with another I phone 4 and offered payment match customer paid $286.59 and we credited $290 to clear to zero. Customer happy with resolution.

Review: My husband and I became Ntelos customers a month ago, when signing up they mentioned we can add up to additional 7 more devices to our plan. About 2 weeks ago we added a hot spot card. Last evening I contacted Ntelos on information on the iPad Air 2 they offer in the store. The lady [redacted] spoke through chat messaging with me, explained I can add 2 iPads to my account said my bill would increase by about $60 per month and there would be a one time charge of $34.99 per device on our bill. Thanked her for info etc. went into Ntelos today to get two of the iPads, guy helped me looked everything up, was there about 1/2 hr then was told could not add them because they did away with the unlimited plans...I questioned it but was denied. Once leaving the store I called customer service they also said just last week they went away with the unlimited plan...I said what the lady told me last evening...still was told no! About half a hour went by and the lady I spoke to at customer service called me back to offer putting the two iPads on a different plan for $75 and with 5GB of course I said no I was told I could put them on my unlimited plan (which when we original signed up was told we can put 7 devices on our plan) for additional $60. So I do not accept that offer because that is not what I was told. Just very upset, went clear in there today to get them because we go out of town in the morning.Desired Settlement: To get the iPads and put them on my current as I was told.

Business

Response:

I teamed up with our Inside Sales Team today and they are going to call this customer today and they will be able to put the iPad on her current account as she was previously told. I request this case to be closed out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Undisclosed contract termination fees.

Ntelos is dropping our service area, a letter was sent making an offer available from another provider

if we were to switch to them. The offered provider had very poor services at our home location therefore

it was not possible to replace Ntelos with the offered carrier.

We were not able to get the same quality services, this offer was of no use or help what so ever to replace our phone

services. I have wasted considerable time and money locating a replacement services provider.

Now that we have moved our services, Ntelos will not provide the offer to waive the early termination

fees as in the other offer. I spoke directly with customer service, and after 10 yrs of being with them,

they still would not make any kind of offer or adjustment on the fees.

I'm really feeling like a class action law suite is needed to protect the people loosing the services

or we should be allowed to switch utilizing a schedule that fits ours, not Ntelos considering

they have created the problem.

Thats what we get for 10 years of loyalty to the carrier.Desired Settlement: Waiving the termination fees

Business

Response:

I spoke with the customer on 3/16/15 and advised him that if returns both phones to a Corp Retail Store with NO signs of liquid or physical damage, then I would waive the early termination fee for both lines. He agreed and advised that he would do this today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: In August 2014, I signed a payment agreement with Ms. [redacted] of Ntelos Wireless to make a payment of $191 by the 11th per month for 6 months beginning September 11, 2014 ending February 11, 2015. There is nothing in the agreement stating if the payment is not received by the 11th of the month the agreement will be deactivated. In December 2014, the payment was received on the 14th. On December 29th I received a text message stating I have a past due balance, please pay immediately. Full payments of $191 have been paid prior to the 15th of the month. I contacted the customer service department on December 29th, spoke with representative [redacted]. She stated the agreement was "deactivated" this month (December) because the payment was received on the 14th, there is a past due balance of $36.74 due immediately and a payment of $185.58 due January 11, 2015.Desired Settlement: I'm fine with the agreement being "deactivated", the past due amount of $36.74 is incorrect and needs to be removed.

Business

Response:

Customer has been issued $36.74 credit for past due balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I signed up for the Ntelos "Buy out your contract" promotion they were running in June 2014. I had been a customer at [redacted] for over 5 years and only switched to get on a plan with my boyfriend. When I asked the customer service rep at Ntelos, [redacted], about the program he did say it is very deceiving because it's not that they are actually "buying out" your contract, it is more of a reimbursement. I was okay with this and proceeded to sign up for the plan. A big portion of information that was left out of [redacted]'s selling speech was that in order to receive the reimbursement of $150 from Ntelos I would have to go online and follow very easy steps and prove my cancellation with [redacted]. 60 days into my contract and $186.54 bill later, along with my phone being cut off and having to pay a $30 reactivation fee - I have filed for my reimbursement and this will hopefully take affect in the next 30-90 days. My boyfriend also changed his address with Ntelos while we were there and I gave them my address. Well, when we went back to the store to try and resolve the issues I was having they still had the wrong address - I'm assuming that's why I never received a bill for the $186.54 and only found out my bill was that high when my boyfriend called to pay it and again, had to pay the reactivation fee for something I really feel is Ntelos fault. I don't feel their staff was properly trained on what they were advertising. I was very misled and then on top of all this the sales manager, [redacted], has done a VERY poor job of following up on anything. I went in to the store on Sunday, August 17th to resolve these issues it was only then that the plan was fully explained to me by [redacted]. When we ended our conversation she told me she would talk with her sales manager, [redacted], Monday morning when they both arrived at 9AM and I would have a follow up phone call by lunch time. I had to call [redacted] Monday evening around 5PM. Overall I am very disappointed with Ntelos and in this process my boyfriend, who has been a customer for years, is also very frustrated and disappointed.Desired Settlement: I feel at this point I would appreciate the option of breaking my contract due to false advertisement, poor explanation of what their service was really offering and no follow up after being told what issues I was having with their company.

Business

Response:

Customer did not receive BOYC credit for ###-###-#### because bill was not provided that clearly showed termination fees was billed by previouse carrier. Customer had incorrect mailing address on account that is the reason why she did not receive bills however the primary line did receive pre-disconnect text messages on 8/13 and 8/12/14 and received credit for the reconnect fee's on 8/15/14 when they contacted customer care and updated billing address, Buy out your contract was also explained to customer at this time also. If customer can provide me a copy of bill from previous carrier showing termination fees I will approve buy out your contract credit my fax####-###-#### customer will need to fax this in by9/15/14. Buy out your contract program is the same as all other carriers and NTELOS did try to contact customer by text and phone regarding address and account balance. Will not waive early termination fee's if customer chooses to cancel service however I will make sure Buy out your contract credit is correctly applied with verified paperwork.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My boyfriend and I changed our address with NTELOS the day I signed up for the contract, over the phone via a customer service representative and then again with one of the in store reps. We have yet to receive a bill in the mail from NTELOS or a notice on my phone stating when my bill is due. When I went into the store to speak to someone the second time, yes the BOYC was explained to me, but the explanation was "you will need to go online to our website and upload your [redacted] bill stating your disconnect fee." Okay - I did that. So if I would have known I could have just faxed it and had this done and over with I would have done just that, but that was not an option and maybe if the sales manager would have handled the situation appropriately from the beginning I could have my refund by now. Our initial sales rep also told me I would not owe anything for 3 months...can I please have an explanation behind that? The bottom line is the sales rep was not knowledgeable about the NTELOS BYOC plan or what the steps were to actually get reimbursed. Because of poor training on NTELOS part I have to suffer the money loss? I would also like to know what address NTELOS has now for me so I can make sure I start receiving bills so I don't have to worry about another disconnection fee.

Regards,

Business

Response:

The address on file is [redacted], Richmond, VA and this was updated on Sept. 11th. Also still need a copy of the [redacted] statement showing where the ETR fees were charged, that is the reason for the denial. Please fax to ###-###-####.

Consumer

Response:

I provided that information from [redacted] two times now. I have done it online and followed the instructions I was given by the customer service rep on the phone and in the store location I went to. Why would this not be on file? Is there a delay like the address change that we did several times before it finally being changed on September 11th?

Business

Response:

Customer address has been updated in the system to [redacted] Richmond Va 23294. I am still waiting on copy of invoice from [redacted] showing early termination charges to issue credit to account. Customer states she never received notification from NTELOS regarding bill due date or amounts customer was sent a bill due text on 8/13 and 8/12 and sevderal Data low text on 8/2,7/28 and 7/24. Customer contacted NTELOS on 8/15 after service was disconnected fto state they never received a bill reconnect fee was credited $19.99 and customer changed address. Customer received more than enough notification from NTELOS regarding bill due and was instructed to contact 611 with any questions or concerns. Only additional credit that will be applied to account will be for BUY OUT YOUR CONTRACT credit. Customer supplied copy of invoice from previous carrier and on 8/18 was denied credit because copy of bill from previous carrier did not show early termination fees. So customer was able to submit paperwork and website educated on BYOC process. Will give customer additional week to fax in copy of bill from previous carrier showing eartly termination fees please fax invoice to ###-###-####

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes, thank you I just received the $100 credit, but one question...when the [redacted] bill states $133.62 for the cancellation fee why would I only receive $100 credit? In your advertisement for the BUY OUT YOUR CONTRACT it states they will pay up to $150. I appreciate it, but just wondering why the $33.62 was not accounted for?

Regards,

Business

Response:

Please look at page 4 of the [redacted] invoice under the ###-###-#### number, under other charges and credits Contract termination fee was $100 and that is what was credited. The additional 33..62 was the proated monthly service and regulartory fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Not only is the service with Ntelos absolutely God awful but the majority of the customer service representatives are rude & very overbearing.

They make changes for you without giving any LEGAL disclosures as to what will happen because of the change you're making... Which is completely unacceptable.

For example- I called to change my billing due date by 2 days.. [redacted] said, it wouldn't be a problem at all & it wouldn't change my bill, aside from there being a small prorated amount for two days which should have been $6.77 that was added on to the current bill. *SURPRISE* Instead of that, it generated a whole new bill for $25, ($25 for 2 days of service, seriously????) So first, they overcharged me for that so I called back and spoke with [redacted] again, he said that he didn't understand at all why it charged me $25 for a two day change & credited the difference!

Then two days ago I was going out of town, I needed the GPS on my phone for directions to a very important meeting in [redacted] I tried to use my phone; guess what? It's disconnected!!! Wow! Wonderful, so let me pull over and take the time to call them and see what they messed up this time even though I should be on the road to our office for my meeting! Again, there's absolutely no answer why my phone is of! So after 10 minutes on hold, and 13 minutes of someone trying to figure out why my phone is disconnected, they decided to re-connect my phone! Meanwhile, I'm 20 minutes late for my meeting!! Then, the final and most ridiculous thing that happened from this one call I made to get my billing due date change, keep in mind, EVERYTHING I've described is happening to me for that simple reason- they pushed my bill (that isn't even due until 06/25/2015) to show its 30 days past due which is ILLEGAL and A LIE so all they can do is give me a 15 day extension on the bill with a 35% down payment because of their screw up! I spoke with a rep then a Supervisor named [redacted] (In which, I recorded for legal purposes) - I advised her that this wasn't my fault, I also advised her no one ever read me any disclosures or told me anything about these changes... I also advised her that I would be filing an additional complaint with the FCC, Revdex.com and also, get in contact with the Attorney General here in Virginia to discuss my horrible experience with this company! She told me that was fine, she didn't care, I could do whatever I felt necessary, I advised her I most certainly would... No one there cares about the customer, their problems that NTELOS CAUSES or any aspect of the customer service world... They will not let you speak or explain, they speak over you while you're talking & then they're sarcastic and rude when they do let you speak without speaking over you.

I'm a Director at [redacted], I know how to do math and calculate, I know how things work but they try to make it out like you're ignorant.

I originally filed a complaint with the FCC because of lack of service at my home and at my job, I can deal with not having the greatest service at my home because I have WIFI & a home phone so I can be contacted by my staff, clients or management any time I'm needed but I HAVE TO have service at my job & while I'm traveling for work.

I've been calling about the fact that I have no service since February and no one has helped me! Everyone told me that it states in the contract that they're not responsible if the service received isn't reliable or usable! I've escalated up to supervisors and requested to speak with managers of the supervisors at which point they refused to allow me to speak with anyone higher up! Then, finally I decided to file a complaint with the FCC and I received a voicemail from a corporate representative.

First off, no service provider of any kind in the world can make you pay for a service that isn't rendered; that is against the law and could result in a major lawsuit that I'm sure many parties would become involved in based off of what I've read online!

At this point, I do have the ability to cancel my service with no fees per [redacted] from Ntelos Corporate, I haven't done that yet because I'm a very busy woman, I have an incredibly busy schedule & right now, I'm doing a lot of traveling for work, more so than usual because I'm considering a transfer to a new city which I have researched & it does have service through Ntelos... I would like to keep my service, because my phone is exactly how I want it already. With all of the things I have saved for work on my phone, I do not want or have time to try to transfer everything to a new phone and lose important information if the transfer isn't successful...

All I want is a credit for the current amount due, which is a very meager $251.98. I should be asking for the refund on everything paid since February because that's when my service stopped working but I'm not asking for any refunds, just a small credit on the current bill for my constant inconvenience & the lack of care I've received from your reps. If you look at the usage of data, as well as minutes used, you'll understand why I am not willing to pay the current amount due! Almost all text messages that have been sent have been using wifi, the only time I use data is when I'm traveling and without wifi & I hardly ever use the actual phone because I can't get calls out. I can attempt the call 6-10 times before it ever even begins to ring, then the call fails so it's pretty much pointless unless I'm out of town for work.

I am trying to stay a customer at this point, up until August 8th, I'll have service because I'm stationing at the location I'm considering relocating too for work, so I can make a choice as to whether I'll be moving or not. I have done research and I show I have very good service in the area of [redacted] which I'll possibly be moving too! So at this point, I am asking for a bill credit for the current amount of $251.98, I will be responsible & (aside from the ETF, which has already been agreed upon to be waived) pay for any charges I incur after this point because it is my decision to keep the service until I know whether I will be moving or not. If I do move, I will be keeping the service & moving back to the unlimited everything plan which is what I had when I started with Ntelos to avoid the hassle of getting a new phone and being bothered with the whole new service setup. This is the easiest & most time effective option for me!

If Ntelos does not want to help me out with my issues, then I will most certainly be seeking advice from my attorney to determine the best course of action at this point ( I do have a personal attorney on my payroll, so I can get legal advice at any point) - in which, if he says there is a valid lawsuit at hand; I most certainly will be filing one against Ntelos because there is most certainly a great amount of negligence going on... Not only will I file a lawsuit but I will also go to the Revdex.com, The Attorney General, I will have my secretary write up reviews on every site possible about your company & last but not least, I will go public with my stories & all of my recorded calls with your agents so everyone will know the type of service provided with Ntelos. A good company is one that stands behind its issues & corrects them, that's what I am hoping for today with this long, detailed, in depth message.

Please reach me via email- as you know my phone hardly ever has service & I'm typically in meetings or on the floor without my phone 12 hours a day. The best contact email is - [redacted]

Thank you.Desired Settlement: The desired outcome is listed above in the statement. I want the current charges credited due to lack of service, lack of cooperation from the representatives & poor customer service. I've spent a lot of time and effort trying to speak with someone who would help me because I have no service at all 95% of the time., I've been calling since February or March at the latest & no one would help me at all, it wasn't until I went to the FCC to file a complaint that I finally got a response from a corporate representative. Now I'm contacting your company so you can know about their horrible service and if my issue isn't resolved then I will be filing a lawsuit.

Business

Response:

I emailed the customer per her request with some options that we will be happy to extend her. I advised in the email to advise me of what choice she would like. 1. We would be willing to cancel her account, waive the remaining balance that is due if she returns both phones to us. 2. We can transfer her to a Pre Paid account, waive the remaining balance that is due on her current account. With the 2nd option, she would need to pay the first month in full up front when the service begins. I am currently awaiting her response. I ask this case be closed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] lied to the Revdex.com about what he said he would do, he did originally offer me the two options shown then when I accepted one of the options, he changed his story and is saying we have to go into a corporate store in WV in order to have these options fulfilled; which is not at all what he stated in his email. He said, he would handle it as soon as he got my response. He's a liar, his company is worthless. I'm going to the news about this as well as reviewing Ntelos on every single site I can find, I will also be sharing my disgust for this company on all of my social networking outlets, so no one ever has to deal with this little half-butt company! I will be sending report after report to the Revdex.com, FCC & Attorney General's office! I will not stop, because this is absolutely ridiculous!!!!

Regards,

Review: NTelos is attempting to collect a fee for an account which I never opened. They know this is a fraudulent account and continue to send billing for equipment which I never received, because I did not open the account. When I called regarding the first fraudulent bill I was told that the Fraud department had already determined the account to be fraudulent and that they should not have even sent the first bill to me. This has been turned over to the police and the person was according to the police arrested. Yet they will not stop sending the bills for over $1500.00Desired Settlement: They stop sending bills for an account they know is not me, was actually started by one of their own employees. Using partial information from an unknown to me source.

Business

Response:

I called and spoke with the customer today. I advised her that if this is indeed fraud, then our protocol is we require a copy of the police report that she filed indicating this is indeed fraud. I checked with our fraud team and we still have not received a copy of that report as of today. I request this case to be closed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The police officer showed up at my home and would not give us a copy of the police report, because the police report was initiated by the company and I was listed as a person of interest in the report. Officer [redacted] of the City of [redacted] Police Department is who came to my home.

Regards,

Business

Response:

This customer issue has been resolved. I request this case be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had a 2 year contract for service that would end in January 2016. However in November 2014 we started noticing a decline in service. We could not text. The data service was basically none existent after December 2014 and even had to go outside to even be able to talk on the phone. After contacting Ntelos I was told that they were in fact discontinuing service in the area and this would be completed by May 2015. I had to change carriers to [redacted] to get service where I live in [redacted]. Then the send me a bill for $751.00 for canceling my contract. This is not right. They are the ones that caused this. My account has always been current, Never late with my payments and I feel that I should not have to pay this bill. I offered to pay half of it and call it even but of coarse they would not even hear this.Desired Settlement: They either cancel the debt or at least meet me half way.

Business

Response:

I offered to credit the customers account the early termination fee if he returns the phones to the store with no signs of liquid or physical damage. I advised him to call me directly once the phones had been returned. He agreed.

Review: Monday, July 20, 2015Dear Revdex.com:I, [redacted], would like to officially complain about Ntelos, located at [redacted].I entered an official two (2) year contract with Ntelos on 12/09/2013, with the expectation of receiving two updated Samsung cell phones in 12/2014, to no avail. That was the first let down.2nd - Ntelos has informed me now that they are no longer going to service my area, and I need to find another carrier.On several occasions I have spoken to several professionals?? that were not able to help me or give me any advice as to what I should do. Not acceptable. Dates that I called Ntelos: 06/18/15 ([redacted]); 06/26/15 (no name); 07/20/15 three times ([redacted] and [redacted] (Manager) to no avail. They are very unconcerned.I need to know why I, cannot get some legitimate information as to what I should do about a cell phone carrier? I have been a loyal customer, paid on time from 12/2013 till now 07/20/15 - no lateness. Would you please contact NTelos and let them know that I am very upset, and I need help???right away. The deadline is November 2015. I have been paying out a lot of monies to NTelos, and they cannot treat me in this fashion.I have a Samsung SCH-r760 Silver cell phone(in very good condition).I want to be able to RECEIVE A SAMSUNG 6 CELL PHONE, and keep my present phone # or keep this phone and be provided with a cell phone provider that is reputable, and I not having to go into anymore debt that I am presently in to do so!NTelos does not seem to care much for their customers because if they did I would have received an updated phone in 12/2014 as promised by [redacted], NTelos professional on 12/9/2013. I've had to abide by my contract, and NTelos should have to abide by theirs!Thank you.Sincerely yours,[redacted]Desired Settlement: I would like for a reputable NTelos professional to contact me via mail and set up a time to have me come into the store on [redacted] and finish the job that NTelos started which is replacing my present Samsung phone with a Samsung 6 and let me know where I may go to get reputable service as soon as possible?I want the Samsung 6 cell phone to be able to go to another site and give me the service that I am accustomed to? Preferably no contract at all.Thank you. Sincerely, [redacted]

Business

Response:

I spoke with the customer regarding her complaint. She us upset that ntelos made a decision to leave her area. I advised her this was decided December 2, 2014. She is wanting us to provide her another phone that she can use with another provider. I advised that we would not be doing this. I advised her that the phones she has will work on any CDMA network. I request this complaint to be closed out as resolved.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

July 21, 2015 @ 6:29 p.m.

Dear Revdex.com;I, [redacted], did speak with Mr. [redacted], no last name, on Tuesday, July 21. 2015, in regards to my complaint against NTelos. Mr. [redacted] spoke to me in a demeaning tone of voice, which I did not approve of. That is probably the reason the NTelos employees feel as if they can speak in any way shape or form they feel necessary. Not Acceptable!Mr. [redacted] stated that he would not honor my complaint and that it is ok for me to write a negative comment about NTelos. I found that Mr. [redacted] was determined to let me know that the decision made was by the Corporate office and there is nothing I can do about this situation. I also brought to Mr. [redacted]'s attention that his company is still advertising on the television, which is FRAUD. His comment, "I'm not responsible for what is being advertised on television". Not Acceptable! I had to ask Mr. [redacted] two times who his boss was. He finally gave me a name, [redacted]. His response, "you can send another complaint, but won't do any good because the complaint will end up on his desk and the answer is I will Not Honor Your Complaint". Not Acceptable!Mr. [redacted] was stern with his answer, there was no compassion in his voice at all, and I find that to be right down RUDE to say the least. Mr. [redacted] stated that I would not get a new phone and that the office is packed up and there is nothing left. Unacceptable!One statement that Mr. [redacted] made was that I should ask about "CDMA" and that his NTelos employees told me that, which is a LIE.I would like to make sure that this situation be VOICED so that the other unfortunate NTelos consumers will know that NTelos has a policy to FRAUD their customers. This is not the way a business should be run. NTelos should be reprimanded for this complaint, and even placed on the NO GOOD list.I am still very upset about this and feel let down and NTelos purposely defrauded me and is getting away with it. Something has to be done as soon as possible.If there is anything that you feel I should do in regards to this situation, please let me know? I AM VERY DISSATISFIED!Thank you for your assistance.Regards, [redacted]