NTelos Inc

I called and left a couple messages on the customers voicemail and never got a returned phone callAfter reviewing the customer notes on their account, did not find any notes indicating that ever called in to report any issues with their phones and or serviceWe would need a chance to try and
resolve the issue(s) before resorting to cancelling an account and releasing contract feesI request this case be closed out

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the the phones for days and had to return them upon the advise of Ntelos customer service because of not having their service locally and the agent not telling me I would be terminated at a later date for phones roaming over 50% ,,I had to pay a restocking fee of $which I thought was unfair,,I was refunded that amount later by complaint case # *** Revdex.com of Southern Piedmont IncCharlotte NC *** *** *** -mediation specialist,,, I should not be charged $for days of service and it being sent into collections,,,
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not terminate my clntract wirh them They terminated the contarct with me when they went out of business I paid my bill in full for the month of October I switched my service on Novemenr and they are saying it wasnt swiitxhed til November so if I owe anything at all it would be for the days ehich I offered to pay them for and sent a check to the collextion agency for the days I should not be charged for a whole month It is unfair to say I terminated the contract when they are the ones who terminated our contract by going out of business And if I would have switched to *** there would have been no charge They cant tell me who to switch too when they terminated our contract.
Regards,
*** ***

I spoke with the customer today and she informed me to contact her daughterI worked with her daughter and we both agreed on a new rate plan and to eliminate one of the lines of serviceThey are going to return the device that is on that line with no physical or liquid damageI request this case
be closed

We have contacted this customer by phone, and are waiting on a response from her

We waived the Device Provisioning Fee for this customer and he was happy with that

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response shows their response of the phone porting but does not prove that the phone was working -- as it was notAnd if I paid for a working phone through the end of the month -- I should have been able to use itAlso not having a copy of the contract is inexcusableThe contract I signed I have kept in my files since October 4, and is attachedI cannot find it written that this is a policy I agreed toAnd as I mentioned it is not an exercised policy with other cell phone companies.This is an egregious act on the part of Ntelos and reflects their taking advantage of their customers
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I spoke with the Account Mgr yesterday regarding this issueI advised him that he would need to pay $which is the past due balance before we could merge the account togetherHe told me that he would not pay that amount until 11/10/I advised him at that time, we would then be able to
merge the accounts

I attempted to call the customer, but his service to his is disconnectedAfter reviewing the account for the MIFI Device, there has been usage, as I can view the date and time the device was signed onI do apologize, however, anything paid onto a Pre Pay account is non-refundable and we also do
not reimburse for a customer having to pay for public transportation to get to a storeNo credit is due at this time on this accountI request this case be closed

I spoke with this customer on 8/21/I advised her since the data that she is currently on is lower than the one that she was oneno other discounts would applyI offered to put her back on her old data which would be about $higher and then I would put the $discount back on the
accountShe declined that offer and told me to not to make any changesI request this case to be closedThank you

I called and spoke with the customer todayI advised her that if this is indeed fraud, then our protocol is we require a copy of the police report that she filed indicating this is indeed fraudI checked with our fraud team and we still have not received a copy of that report as of todayI
request this case to be closed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me This has been resolved.Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This customer issue has been resolvedI request this case be closed

We have removed the reconnect fees that were applied to the account due to the confusion about the payment due times. Two credits of $each have been applied to the balance due. Thank you for bringing this to our attention

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Returned the devices and the account has been closed
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have tried to contact this customer a couple of times and had to leave a voicemail message each timeI have not gotten a returned phone callAfter researching this issue, there is no record of this customer paying a $deposit when she began serviceThe amount owed to us is from a past due
billI request this case be closed

I emailed the customer per her request with some options that we will be happy to extend herI advised in the email to advise me of what choice she would likeWe would be willing to cancel her account, waive the remaining balance that is due if she returns both phones to usWe can transfer
her to a Pre Paid account, waive the remaining balance that is due on her current accountWith the 2nd option, she would need to pay the first month in full up front when the service beginsI am currently awaiting her responseI ask this case be closed