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Ntelos Reviews (38)

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

I spoke with the customer today, and advised her that we would be mailing her a check in the amount of $I request this case be closed

I spoke with this customer almost weeks ago and ask him to provide us with a police report and as of today we have not gotten oneI request this case be closedThanks

When a customer changes phone and or their phone number, a new SIM card is required to be placed in the phoneThe store can not mail those, they have to be activated in a Corp Retail StoreI apologize for any inconvenience this may have caused

Below is the proof the customer is requesting regarding the disconnection date:03/30/ 15:17: [redacted] [redacted] [redacted] The above information is what is automatically stamped in the notes of the account holders account when we port a number to another carrierIt shows where she is porting to, her phone number, early termination fees were N/A and the disconnect dateUnfortunately, I do not have a copy of a contract that I can send, but the customers copy of the contract will have the information that she is requesting regarding about being billed to the end of her bill cycleI request this case to be closed out

I emailed this customer today regarding her complaintI advised her in my email, that the final balance has been credited offNothing more is owed on this account and I request this case be closed

I spoke with the customer regarding her complaintShe us upset that ntelos made a decision to leave her areaI advised her this was decided December 2, She is wanting us to provide her another phone that she can use with another providerI advised that we would not be doing thisI advised her that the phones she has will work on any CDMA networkI request this complaint to be closed out as resolved

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I spoke to the customer today, and she advised me that she got new phones and everything is working fine right nowI request this case to be closed out

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the offer of being put back on the higher plan at $90, reason being is because I had the $plan with the $discount...they out of courtesy reduced my plan to $60, never once did they say I would lose the $discount...they out of courtesy gave me the lower plan at $and then added back in the $with no notification that was being doneI am grateful for the reduced plan of $that they offered me (I did not at any time ask for) but then for them to also change the $credit I was getting to now me having to pay it is very dishonest as to them actually making $dollars off me then my current plan of $90...to me that is almost scamming in a way and if I would never looked at my plan in detail to this day I would have never known Regards, [redacted] ***

I called the customer and conferenced the store mgr in with usThe mgr advised that her issue has been resolved and she is going into the store this afternoon and renew and her her new phoneI request this case be closed out

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No message, or call back number was leftFrom my perspective, no attempt was made to make contactAs before, I request my account be wiped of erroneous charges and any collection status be removedI am being charged for services I haven't received for half the year It is criminal, unethical and immoral to charge someone for a service they are not receiving Regards, [redacted] ***

We have attempted to contact customer to ensure that the correct settings in phone are in place to prevent roaming charges Customer has not yet attempted to reach back out to us after a voicemail was left

This matter was resolved with the customerThe balance was credited solely to resolve the matter as a courtesyThe customer closed the post paid account with no early termination fees charged and began two pre paid accountsI ask that this case be closed

We contacted customer this morning and left a VM for them to return our call We are going to make sure that the phone settings are correct due to monthly roaming charges We have also issued a $credit for past months roaming.Thank You

After careful review of Ms [redacted] account, everything that she signed and agreed to in both her finance agreement and her contract are correctThe contract that she signed indicates that her estimated monthly bill for service would be $That figure DOES NOT include the monthly price that she agreed to pay on the for phoneShe is paying an additional $per month for the phone because she is financing the phoneSo all together the monthly fee for the service, payments on the phone, insurance, and taxes would run about $96-$per monthShe is not being charged for anything that she did not agree to when the finance/contract was signed by herUnfortunately, she can not get out of the finance agreement right now, as she only had the first days to do thatThe only she can do is lower her bill, is to lower her Data plan and or remove the insurance from her accountI request this case to be closed

I spoke with this customerI advised that I would credit two (2) Activation Fees solely and a courtesy, and she advised that she will email me a copy of her final bill from her previous carrier and I will issue her a check for that proper amount solely as a courtesy, as we generally place that credit on the customers account with usShe agreed with the aboveI request this be closed out

Thank you for forwarding this complaint regarding [redacted] recent experience with Ntelos We have issued a $credit for reconnect fees on this account Please let me know if I can be of additional assistance.Thank you,Ntelos

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm showing that there is still a balance on the accountI was advised the entire balance would be waived, bringing the balance to $once I sign up for prepaid service, which I have doneThis is trying to charge me for additional service or additional days of serviceWhich I am not paying for Regards, [redacted] ***

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Address: 11 Jubal Early Drive, Winchester, Virginia, United States, 22601

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hedgewoodfurniture.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Ntelos, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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