Nuavive Skin Care

Hi,We have refunded the consumer.

Customer Name: [redacted]Mrs. P[redacted] signed up for our 14-day trial for two of our products. Our website states at the time of ordering, the terms of the offer, which include a monthly auto ship of the products if not cancelled within the trial period of 14 days. We have many customers who enjoy...

the timely, discrete delivery of our quality product to their door step monthly. Mrs. [redacted] contacted customer service on 09/14/2017. Customer service advised of how the program worked and attempted to provide discounts on monthly shipments for the product offered, which Mrs. [redacted] declined. Customer service proceeded to cancel the subscription in effort to resolve the issue.Regardless of the fact that we disclose the terms of the offer, we want to resolve the customer’s request under the circumstances they may have overlooked the terms of the offer. On 09/26/2017 we have refunded $[redacted] (for the charges $[redacted] & $[redacted] from September) as requested in the complaint by the customer and they should appear as a credit on the card used account in 3-5 days depending on their card issuer. In summary, the customer has now the requested charges from our company fully refunded. Also, the customer will not receive any more products.We do not want any product returned, they are for the customer to keep and use if they so desire.In addition, we are no longer offering new trials of this product in California nor any other state due to customer feedback.Thanks

Hello, We have refunded the consumer.  Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]