NuFinity Naturals

As a consumer, I got caught up in a bait and switch advertising scam While reviewing my email, I received what I thought to be a free coupon for free cups of Star Bucks coffee When I selected the link within the coupon, I was immediately taken to the NuFinity site where they were offering consumers an opportunity to purchase a sample of their product Well, of course, the price was right for a sample, and the company claimed their product would make a difference in a short period of time When I completed the order form, believing that I would be charged $for what I ordered, the very next screen indicated that the product I ordered should be used with another product, which they conveniently displayed on their next screen for an additional $ The site prompted me to go to the next screen, but I never had an opportunity to refuse the orderWell, the product arrived very quickly; however, today, when I looked over my bank statement, I noticed two charges for over $each from this company I immediately contacted them and was informed that the sample I purchased for $was only the trial price for days, and that because the products were received and not returned within that period of time, I would be charged the full price for these items I wanted to report this to Revdex.com because I really don't want other consumers to be taken advantage ofI missed the obviously very small print that others could easily miss too, which could end up being very costly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank the business for their courteous response to my complaint Regards, [redacted]

August 12, Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www[redacted] .com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling [redacted] This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation E-mail of the order send to clients, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/07/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/20/and was billed for the original order on 07/31/and 08/05/due to transactions being declined on 07/21/on day 15th after tiral endedThe Client contacted our NuFinity Naturals Customer Service line on August 9th requesting explanation on the charges and cancellation of subscriptionCustomer was advised to allow more time for case to be review and for further assistanceWe received the customers request wanting a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction, a refund was processed for the amount of $back to the bank account used to place the initial trial orderRefunds are typically addressed within to days to ensure proper customer serviceHowever, depending on the bank's policies, bank credits may be take up to seven days Refunded - $Trans-ID: [redacted] Refunded - $Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service [redacted] Customer Service: [redacted]

We appreciate the opportunity to address this matterWe do advertise our merchandise via email, though all links do bring the customer to our main page [redacted] where we explain (through terms and conditions) that the customer initially will pay for the cost of shipping, and receive a 14-day trial period to test the product and make certain that this is something that will fit their needsIf no cancellation is requested within day trial period, the customer will be billed for the initial cost of the day supply that was sent (in this case, a fresh supply was sent on 6/upon order submission)If no cancellation is requested within these first days, then a fresh one month supply will be sent every days, until cancellation is requestedWe did not receive any such contact or request for cancellation until 7/18/At this time, we did successfully cancel all future ordersWe did not receive any such returned merchandise per our 30-day money back guarantee, therefore we did not apply any credit as no credit was owedAs a courtesy, we did apply $and $in refund(s) as of 8/11/We hope that this resolves the complaint, and do apologize for any confusion or inconvenience that may have been experiencedWe try to make our terms and conditions as clear as possible, and drive customers to call customer supportWe do offer cancellation via [redacted] [redacted] as well as via customer service phone lineOur contact number is also included on our billing descriptor, in an effort to increase customer support contact.Please do not hesitate to reach out, should there be a need for further assistance

Complaint: [redacted] I am rejecting this response because: I need an address to which I can send the unopened products at my expenseUpon receipt of said address, return will be immediate and this complaint can be resolved Regards, [redacted]

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priorityMr[redacted] placed an online order at https:// [redacted] .com/ for a day trialperiod to be used with our anti-aging treatmentWe do not have a phone orderas an available option to place ordersAll customers are required to check abox prior to order submission indicating that they have read, understand andagree to the Terms and Conditions of the trial offer We do apologize if Mr[redacted] feels the terms are not presented in a clear enough format but no ordercan be submitted or successful unless the customer checks the box agreeing thatthey are 18, have read and understand the terms and selects to submit the order The Terms and Conditions state that the customer will be charged anon-refundable fee of $plus applicable taxes for shipping of a full daysupply of our productThe customer will have days from the date the orderis placed to evaluate the product and if they are not satisfied, can call ourcustomer service and incur no further chargesIf the customer does notcontact our customer support department within the day trial timeframe, theywill be billed $on the 15th day for completion of the trialperiod and a purchasing the one month supply that is in their possessionThecustomer will continue to receive a new shipment every days at a discountedrate of $until they contact our customer support department to cancel As we did not receive contactfrom Mr [redacted] within the day trial period, as specified within our Terms,our system went ahead and automatically processed $to Mr [redacted] ’saccount for completion of the trial period and purchasing the one month supply.MsBeardsley did contact our customer support department to cancel on5/27/Mr [redacted] contacted our customer support department on 6/29/2015,after the transaction of $requesting to cancel and get a refundMr[redacted] was offer partial refunds as a courtesy, instead of returning the merchandise.Mr [redacted] declined this offer and the return policy details were explained to Mr[redacted] Mr [redacted] did not receive the return information as he was suppose tocall back at his request, after he figured out if the merchandise was open ornot We note in the complaint that Mr[redacted] states he was billed $Whenever the customer placed the orderthey have the option of getting just the Retinol Marine Collagen or they alsocan add a trial of the Phytoceramide SerumMr [redacted] chose to also place atrial offer for the Phytoceramide Serum, which has similar terms as the trialoffer mentioned aboveMr [redacted] was also billed for competition of their trialperiod in the amount of $on 6/27/Mr [redacted] has been refunded forthe amount of $and should see this credit within the next 1-businessdays In the interest of maintainingcustomer goodwill, we have credited Mr [redacted] in the amount of $Mr[redacted] should see this credit within the next 1-business daysWe hope thissatisfies Mr [redacted] ’s complaint and sincerely apologize for any confusion orinconvenience that may have been experiencedIf there is anything further that we can do to assist inthis matter, please contact us directly

August 08, Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www[redacted] .com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling [redacted] This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in the confirmation Emails send to our clients after the order is submitted, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/13/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/26/and was billed for the original order on 07/27/after the day trial was overThe Client contacted our NuFinity Naturals Customer Service line on July 27th requesting explanations on the charges, cancellation on future shipments and subscription was submitted.The client was advised a Confirmation of cancellation was send to the Email provided prior to when the order was originally placedThe customer requested a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction and all calls are recorded for Quality Assurance purposes, an agreement was made between the client and representative over the phone where the customer agreed on returning the products for a refund to be processed as soon as the returned package was received at our warehouseExplanation was provided that a $Re-stocking fee would apply and customer agreed on settlement to start the process of performing a refund back to the customer’s bank accountHowever we have not receive any response from the customer since then, products have not being received at our warehouse to be able to process the refund as it was agreed with MsWilliams over the phone, However we believe in complete customer satisfaction, a refund has been processed for the amount of $back to the clients bank accountRefunded - $Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service [redacted] @ [redacted] [redacted] Customer Service: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

July 29, Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.trynufinity.com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling 1-800-239-This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation of order email to the client, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 06/18/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/02/and was billed for the original orderThe Client contacted our NuFinity Naturals Customer Service line on July 15th stating sent an E-mail on June 27th requesting cancellation of subscriptionCustomer was advised to forward request sent back on the date established due to not being received on our systemAlso to allow more time for case to be review and for further assistanceWe received the request customer wanted a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction, a refund was processed for the amount of $on 07/26/back to the bank account used to place the initial trial orderRefunds are typically addressed within to days to ensure proper customer serviceHowever, depending on the bank's policies, bank credits may be take up to seven days Refunded - $Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service [email protected] Customer Service: [redacted]

An offer on line to try a skin cream for only $shipping costs has the hidden agenda of charging you $for one ounce of their product You can not "unclick" the order so I mistakenly got both an eye cream and face cream for which they not only charged me $200, but put me on a monthly plan for the same products at $each month I was totally unaware of this (though they declare it is on their website, must be in micro print) and could not return the product for a refund They give you days from the time the order is placed You receive the product ten or more days later, doesn't show on your statement until the days has passed and you are stuck! Avoid this company at all costs! Who in their right mind would purchase face cream for $an ounce!

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priorityMs [redacted] placed an online order at https://trynufinity.com/ fora day trial period to be used with our anti-aging treatmentAll customersare required to check a box prior to order submission indicating that they haveread, understand and agree to the Terms and Conditions of the trialoffer We do apologize if Ms [redacted] feels the terms are not presentedin a clear enough format but no order can be submitted or successful unless thecustomer checks the box agreeing that they are 18, have read and understand theterms and selects to submit the order The Terms and Conditions state that the customer will be charged a non-refundablefee of $plus applicable taxes for shipping of a full day supply of ourproductThe customer will have days from the date the order is placed toevaluate the product and if they are not satisfied, can call our customerservice and incur no further chargesIf the customer does not contact ourcustomer support department within the day trial timeframe, they will be billed$on the 15th day for completion of the trial period and a purchasingthe one month supply that is in their possessionThe customer will continue toreceive a new shipment every days at a discounted rate of $until theycontact our customer support department to cancel As we did not receive contactfrom Ms [redacted] within the day trial period, as specified within ourTerms, our system went ahead and automatically processed $to Ms [redacted] ’saccount for completion of the trial period and purchasing the one month supply.Ms [redacted] did contact our customer support department to cancel on5/27/Ms [redacted] simply requested to cancel and did not request arefund; therefore the money back guarantee or return options were notpresentedIn the interest of maintainingcustomer goodwill, we have credited Ms [redacted] in the amount of $Ms [redacted] should see this credit within the next 1-business daysWe hope thissatisfies Ms [redacted] ’s complaint and sincerely apologize for any confusionor inconvenience that may have been experiencedIf there is anything further that we can do to assist inthis matter, please contact us directly

Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.trynufinity.com before the order for the days trail of the products available at the moment is placed: -
Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling ***This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation E-mail of the order send to clients, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/05/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/19/and was billed for the original order on 07/19/2016, The Client contacted our NuFinity Naturals Customer Service line 08/22/requesting explanation on the charges and cancellation of subscriptionCustomer was advised to allow more time for case to be review and for further assistance.For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist you

August 12, Thanks for contacting Customer Service Below are the products and
offer terms provided to our potential customers on our Website www.***.com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling ***This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation E-mail of the order send to clients, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/07/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/20/and was billed for the original order on 07/31/and 08/05/due to transactions being declined on 07/21/on day 15th after tiral endedThe Client contacted our NuFinity Naturals Customer Service line on August 9th requesting explanation on the charges and cancellation of subscriptionCustomer was advised to allow more time for case to be review and for further assistanceWe received the customers request wanting a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction, a refund was processed for the amount of $back to the bank account used to place the initial trial orderRefunds are typically addressed within to days to ensure proper customer serviceHowever, depending on the bank's policies, bank credits may be take up to seven days. Refunded - $Trans-ID: *** Refunded - $Trans-ID: 3*** For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service*** Customer Service: *** ***

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that MrCampo placed an online order for Retinol Marine Collagen on 6/1/for a day trialWe did receive a cancellation on 9/2/which is the 15th day as our terms do state
that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.As a courtesy, we have issued a full credit in the amount of $to MrCampo's accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 29, Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.trynufinity.com before the order for the days trail of the products available at the moment is placed:
- Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling 1-800-239-This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation of order email to the client, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 06/18/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/02/and was billed for the original orderThe Client contacted our NuFinity Naturals Customer Service line on July 15th stating sent an E-mail on June 27th requesting cancellation of subscriptionCustomer was advised to forward request sent back on the date established due to not being received on our systemAlso to allow more time for case to be review and for further assistanceWe received the request customer wanted a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction, a refund was processed for the amount of $on 07/26/back to the bank account used to place the initial trial orderRefunds are typically addressed within to days to ensure proper customer serviceHowever, depending on the bank's policies, bank credits may be take up to seven days. Refunded - $Trans-ID: *** For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service [email protected] Customer Service: *** ***

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that Ms *** placed an online order for Phytoceramide Serum & Retinol Marine Collagen on 5/7/for a day trialWe did receive a cancellation on 7/13, which
was after the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer supportAs a courtesy, we have issued a full credit in the amount of $& $to Ms***'s accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that Mr*** placed an online order for Retinol Marine Collagen on 8/16/for a day trialWe did receive a cancellation on 9/24/2015, which was after the 18th day as our terms
do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer supportAs a courtesy, we have issued a full credit in the amount of $to Ms***'s accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with

We appreciate the opportunity to address this matter, as customer satisfaction is our main priorityWe do show that Ms *** placed an online order for Phytoceramide Serum & Retinol Marine Collagen on 5/7/for a day trialWe did receive a cancellation on 7/13, which was after
the 15th day as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer supportAs a courtesy, we have issued a full credit in the amount of $& $to Ms***'s accountThis refund should appear within the next 3-business daysWe do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with