NuFinity Naturals

Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website
10pt;">www.trynufinity.com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling ***This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in our confirmation E-mail of the order send to clients, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/05/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/19/and was billed for the original order on 07/19/2016, The Client contacted our NuFinity Naturals Customer Service line 08/22/requesting explanation on the charges and cancellation of subscriptionCustomer was advised to allow more time for case to be review and for further assistance.For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We appreciate the opportunity to address this matter as customersatisfaction is our top priority. As acourtesy, Mr*** can keep the merchandiseWe do not want Mr*** tohave to pay any shipping costs to return the merchandiseIf Mr*** doesnot wish to use the merchandise, he can simply discard the merchandiseMr.***’s account has already been credited in full and canceledWe hope thissatisfies Mr***’s account and sincerely apologize for any inconveniencethat may have been experiencedIf there is anything further that we can do toassist in this matter, please contact us directly

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priority. Mr.*** placed an online order at https://***.com/ for a day trialperiod to be used with our anti-aging treatmentWe do not have a phone orderas an available option to place orders
All customers are required to check abox prior to order submission indicating that they have read, understand andagree to the Terms and Conditions of the trial offer. We do apologize if Mr.*** feels the terms are not presented in a clear enough format but no ordercan be submitted or successful unless the customer checks the box agreeing thatthey are 18, have read and understand the terms and selects to submit the order. The Terms and Conditions state that the customer will be charged anon-refundable fee of $plus applicable taxes for shipping of a full daysupply of our productThe customer will have days from the date the orderis placed to evaluate the product and if they are not satisfied, can call ourcustomer service and incur no further charges. If the customer does notcontact our customer support department within the day trial timeframe, theywill be billed $on the 15th day for completion of the trialperiod and a purchasing the one month supply that is in their possessionThecustomer will continue to receive a new shipment every days at a discountedrate of $until they contact our customer support department to cancel As we did not receive contactfrom Mr*** within the day trial period, as specified within our Terms,our system went ahead and automatically processed $to Mr***’saccount for completion of the trial period and purchasing the one month supply.MsBeardsley did contact our customer support department to cancel on5/27/Mr*** contacted our customer support department on 6/29/2015,after the transaction of $requesting to cancel and get a refundMr.*** was offer partial refunds as a courtesy, instead of returning the merchandise.Mr*** declined this offer and the return policy details were explained to Mr.***Mr*** did not receive the return information as he was suppose tocall back at his request, after he figured out if the merchandise was open ornot We note in the complaint that Mr.*** states he was billed $Whenever the customer placed the orderthey have the option of getting just the Retinol Marine Collagen or they alsocan add a trial of the Phytoceramide SerumMr*** chose to also place atrial offer for the Phytoceramide Serum, which has similar terms as the trialoffer mentioned aboveMr*** was also billed for competition of their trialperiod in the amount of $on 6/27/Mr*** has been refunded forthe amount of $and should see this credit within the next 1-businessdays In the interest of maintainingcustomer goodwill, we have credited Mr*** in the amount of $Mr.*** should see this credit within the next 1-business daysWe hope thissatisfies Mr***’s complaint and sincerely apologize for any confusion orinconvenience that may have been experiencedIf there is anything further that we can do to assist inthis matter, please contact us directly

Dear Sirs,
Mr*** *** has been issued a refund for the amount of $in response to complaintBelow is a copy of the email sent to Mr*** with the confirmation of the total refund and the orders that were refunded to him with their transaction IdnumbersDear Mr***, We have received your request, and understand that you wanted a refund of the chargesWe believe in complete customer satisfaction, a refund has been processed for the amount of $back to your Bank AccountCredits for refunds are typically addressed within to days to ensure proper customer serviceHowever, depending on your bank's policies, bank credits may be take up to seven daysOrders,*** Refunded - $Trans-ID: *** *** Refunded - $Trans-ID: *** Best Regards, NuFinity Naturals Customer Service*** Customer Service: (*** ***

August 08, Thanks for contacting Customer Service
"">Below are the products and offer terms provided to our potential customers on our Website www.[redacted].com before the order for the days trail of the products available at the moment is placed: - Retinol Marine Collagen IP- Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal resultsWe send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $at the time when order is placedIf customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period)Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $per shipment plus $S&H which will be billed to the card provided beforeBy ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described aboveLocal and State sales tax may applyCustomer can cancel at anytime by calling [redacted]This trial is limited to offer per householdAs stated in our Terms and Conditions outlined on our website as well as in the confirmation Emails send to our clients after the order is submitted, customer was billed for the completion of the day trial periodTrial period is considered to start on the date of order placementFor the customer, this would have been on 07/13/On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription ProgramThe trial period did conclude on 07/26/and was billed for the original order on 07/27/after the day trial was overThe Client contacted our NuFinity Naturals Customer Service line on July 27th requesting explanations on the charges, cancellation on future shipments and subscription was submitted.The client was advised a Confirmation of cancellation was send to the Email provided prior to when the order was originally placedThe customer requested a refund of the charges due to not understanding the trial terms before placing the orderWe believe in complete customer satisfaction and all calls are recorded for Quality Assurance purposes, an agreement was made between the client and representative over the phone where the customer agreed on returning the products for a refund to be processed as soon as the returned package was received at our warehouseExplanation was provided that a $Re-stocking fee would apply and customer agreed on settlement to start the process of performing a refund back to the customer's bank accountHowever we have not receive any response from the customer since then, products have not being received at our warehouse to be able to process the refund as it was agreed with MsWilliams over the phone, However we believe in complete customer satisfaction, a refund has been processed for the amount of $back to the clients bank accountRefunded - $Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist youBest Regards, NuFinity Naturals Customer Service[redacted].[redacted] Customer Service: [redacted]

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priority. Ms. [redacted]placed an online order at https://trynufinity.com/ fora 14 day trial period to be used with our anti-aging treatment. All customersare required to check a box prior to order submission...

indicating that they haveread, understand and agree to the Terms and Conditions of the trialoffer.  We do apologize if Ms. [redacted] feels the terms are not presentedin a clear enough format but no order can be submitted or successful unless thecustomer checks the box agreeing that they are 18, have read and understand theterms and selects to submit the order.  The Terms and Conditions state that the customer will be charged a non-refundablefee of $4.99 plus applicable taxes for shipping of a full 30 day supply of ourproduct. The customer will have 14 days from the date the order is placed toevaluate the product and if they are not satisfied, can call our customerservice and incur no further charges. If the customer does not contact ourcustomer support department within the 14 day trial timeframe, they will be billed$98.95 on the 15th day for completion of the trial period and a purchasingthe one month supply that is in their possession. The customer will continue toreceive a new shipment every 30 days at a discounted rate of $89.95 until theycontact our customer support department to cancel.   As we did not receive contactfrom Ms. [redacted] within the 14 day trial period, as specified within ourTerms, our system went ahead and automatically processed $98.95 to Ms. [redacted]’saccount for completion of the trial period and purchasing the one month supply.Ms. [redacted] did contact our customer support department to cancel on5/27/2015. Ms. [redacted] simply requested to cancel and did not request arefund; therefore the money back guarantee or return options were notpresented. In the interest of maintainingcustomer goodwill, we have credited Ms. [redacted] in the amount of $98.95. Ms. [redacted]should see this credit within the next 1-5 business days. We hope thissatisfies Ms. [redacted]’s complaint and sincerely apologize for any confusionor inconvenience that may have been experienced. If there is anything further that we can do to assist inthis matter, please contact us directly.

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. We do show that Mr. [redacted] placed an online order for Retinol Marine Collagen on 6/1/2015 for a 14 day trial. We did receive a cancellation on 9/2/2015 which is the 15th day as our terms do state...

that the initial trial period begins the date of order submission and if more time is needed, to call our customer support. As a courtesy, we have issued a full credit in the amount of $96.90 to Mr. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank the business for their courteous response to my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As a consumer, I got caught up in a bait and switch advertising scam. While reviewing my email, I received what I thought to be a free coupon for 2 free cups of Star Bucks coffee. When I selected the link within the coupon, I was immediately taken to the NuFinity site where they were offering consumers an opportunity to purchase a sample of their product. Well, of course, the price was right for a sample, and the company claimed their product would make a difference in a short period of time. When I completed the order form, believing that I would be charged $4.98 for what I ordered, the very next screen indicated that the product I ordered should be used with another product, which they conveniently displayed on their next screen for an additional $4.98. The site prompted me to go to the next screen, but I never had an opportunity to refuse the order. Well, the product arrived very quickly; however, today, when I looked over my bank statement, I noticed two charges for over $98 each from this company. I immediately contacted them and was informed that the sample I purchased for $4.98 was only the trial price for 18 days, and that because the products were received and not returned within that period of time, I would be charged the full price for these items. I wanted to report this to Revdex.com because I really don't want other consumers to be taken advantage of. I missed the obviously very small print that others could easily miss too, which could end up being very costly.

August 12, 2016 Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.[redacted].com before the order for the 14 days trail of  the products available at the moment is placed:...

-          Retinol Marine Collagen IP6 -          Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal results. We send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $4.99 at the time when order is placed. If customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period). Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $89.95 per shipment plus $6.95 S&H which will be billed to the card provided before. By ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described above. Local and State sales tax may apply. Customer can cancel at anytime by calling [redacted]. This trial is limited to 1 offer per household. As stated in our Terms and Conditions outlined on our website as well as in our confirmation E-mail of the order send to clients, customer was billed for the completion of the 14 day trial period. Trial period is considered to start on the date of order placement. For the customer, this would have been on 07/07/2016. On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription Program. The trial period did conclude on 07/20/2016 and was billed for the original order on 07/31/2016 and 08/05/2016 due to transactions being declined on 07/21/2016 on day 15th after tiral ended. The Client contacted our NuFinity Naturals Customer Service line on August 9th requesting explanation on the charges and cancellation of subscription. Customer was advised to allow more time for case to be review and for further assistance. We received the customers request wanting a refund of the charges due to not understanding the trial terms before placing the order. We believe in complete customer satisfaction, a refund was processed for the amount of $197.94 back to the bank account used to place the initial trial order. Refunds are typically addressed within 2 to 3 days to ensure proper customer service. However, depending on the bank's policies, bank credits may be take up to seven days.  Refunded - $98.95 Trans-ID: [redacted] Refunded - $98.99 Trans-ID: 3[redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist you. Best Regards,   NuFinity Naturals Customer Service [redacted] Customer Service: [redacted]

Dear Sirs, Mr. [redacted] has been issued a refund for the amount of $195.89 in response to complaint. Below is a copy of the email sent to Mr. [redacted] with the confirmation of the total refund and the orders that were refunded to him with their transaction Id. numbers.Dear Mr. [redacted], We have received your request, and understand that you wanted a refund of the charges. We believe in complete customer satisfaction, a refund has been processed for the amount of $195.89 back to your Bank Account. Credits for refunds are typically addressed within 2 to 3 days to ensure proper customer service. However, depending on your bank's policies, bank credits may be take up to seven days. Orders, [redacted] Refunded - $98.99 Trans-ID: [redacted] Refunded - $96.90 Trans-ID: [redacted] Best Regards,   NuFinity Naturals Customer Service [redacted] Customer Service: ([redacted]

July 29, 2016 Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.trynufinity.com before the order for the 14 days trail...

of  the products available at the moment is placed: -          Retinol Marine Collagen IP6 -          Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal results. We send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $4.99 at the time when order is placed. If customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period). Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $89.95 per shipment plus $6.95 S&H which will be billed to the card provided before. By ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described above. Local and State sales tax may apply. Customer can cancel at anytime by calling 1-800-239-0918. This trial is limited to 1 offer per household. As stated in our Terms and Conditions outlined on our website as well as in our confirmation of order email to the client, customer was billed for the completion of the 14 day trial period. Trial period is considered to start on the date of order placement. For the customer, this would have been on 06/18/2016. On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription Program. The trial period did conclude on 07/02/2016 and was billed for the original order. The Client contacted our NuFinity Naturals Customer Service line on July 15th stating sent an E-mail on June 27th requesting cancellation of subscription. Customer was advised to forward request sent back on the date established due to not being received on our system. Also to allow more time for case to be review and for further assistance. We received the request customer wanted a refund of the charges due to not understanding the trial terms before placing the order. We believe in complete customer satisfaction, a refund was processed for the amount of $98.95 on 07/26/2016 back to the bank account used to place the initial trial order. Refunds are typically addressed within 2 to 3 days to ensure proper customer service. However, depending on the bank's policies, bank credits may be take up to seven days.  Refunded - $98.95 Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist you. Best Regards,   NuFinity Naturals Customer Service [email protected] Customer Service: [redacted]

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priority. Mr.[redacted] placed an online order at https://[redacted].com/ for a 14 day trialperiod to be used with our anti-aging treatment. We do not have a phone orderas an available option to...

place orders. All customers are required to check abox prior to order submission indicating that they have read, understand andagree to the Terms and Conditions of the trial offer.  We do apologize if Mr.[redacted] feels the terms are not presented in a clear enough format but no ordercan be submitted or successful unless the customer checks the box agreeing thatthey are 18, have read and understand the terms and selects to submit the order.  The Terms and Conditions state that the customer will be charged anon-refundable fee of $4.99 plus applicable taxes for shipping of a full 30 daysupply of our product. The customer will have 14 days from the date the orderis placed to evaluate the product and if they are not satisfied, can call ourcustomer service and incur no further charges. If the customer does notcontact our customer support department within the 14 day trial timeframe, theywill be billed $98.95 on the 15th day for completion of the trialperiod and a purchasing the one month supply that is in their possession. Thecustomer will continue to receive a new shipment every 30 days at a discountedrate of $89.95 until they contact our customer support department to cancel.   As we did not receive contactfrom Mr. [redacted] within the 14 day trial period, as specified within our Terms,our system went ahead and automatically processed $98.95 to Mr. [redacted]’saccount for completion of the trial period and purchasing the one month supply.Ms. Beardsley did contact our customer support department to cancel on5/27/2015. Mr. [redacted] contacted our customer support department on 6/29/2015,after the transaction of $98.95 requesting to cancel and get a refund. Mr.[redacted] was offer partial refunds as a courtesy, instead of returning the merchandise.Mr. [redacted] declined this offer and the return policy details were explained to Mr.[redacted]. Mr. [redacted] did not receive the return information as he was suppose tocall back at his request, after he figured out if the merchandise was open ornot.  We note in the complaint that Mr.[redacted] states he was billed $197.94. Whenever the customer placed the orderthey have the option of getting just the Retinol Marine Collagen or they alsocan add a trial of the Phytoceramide Serum. Mr. [redacted] chose to also place atrial offer for the Phytoceramide Serum, which has similar terms as the trialoffer mentioned above. Mr. [redacted] was also billed for competition of their trialperiod in the amount of $98.99 on 6/27/2015. Mr. [redacted] has been refunded forthe amount of $98.99 and should see this credit within the next 1-5 businessdays.  In the interest of maintainingcustomer goodwill, we have credited Mr. [redacted] in the amount of $98.95. Mr.[redacted] should see this credit within the next 1-5 business days. We hope thissatisfies Mr. [redacted]’s complaint and sincerely apologize for any confusion orinconvenience that may have been experienced. If there is anything further that we can do to assist inthis matter, please contact us directly.

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. We do show that Mr. [redacted] placed an online order for Retinol Marine Collagen on 8/16/2015 for a 1 day trial. We did receive a cancellation on 9/24/2015, which was after the 18th day as...

our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support. As a courtesy, we have issued a full credit in the amount of $98.95 to Ms. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

August 08, 2016 Thanks for contacting Customer Service Below are the products and offer terms provided to our potential customers on our Website www.[redacted].com before the order for the 14 days trail of  the products available at the moment is placed:...

-          Retinol Marine Collagen IP6 -          Phytoceramide Eye Serum We take great pride in the quality of our products & are confident that our customers will achieve phenomenal results. We send a 30-day supply of NuFinity anti-aging skincare to try out and will be billed S&H $4.99 at the time when order is placed. If customer is satisfied, do nothing and will be billed one payment of $98.95, fifteen days following the order date of the product (end of the trial period). Customer will continue to receive a new 30-day supply every month for a discounted monthly payment of $89.95 per shipment plus $6.95 S&H which will be billed to the card provided before. By ordering this trial product, client authorizes NuFinity Naturalsto charge card for each shipment as described above. Local and State sales tax may apply. Customer can cancel at anytime by calling [redacted]. This trial is limited to 1 offer per household. As stated in our Terms and Conditions outlined on our website as well as in the confirmation Emails send to our clients after the order is submitted, customer was billed for the completion of the 14 day trial period. Trial period is considered to start on the date of order placement. For the customer, this would have been on 07/13/2016. On day 14, if we do not hear from the client with a cancellation request, automatically is billed for the original supply we sent as well as entered into our Loyalty Subscription Program. The trial period did conclude on 07/26/2016 and was billed for the original order on 07/27/2016 after the 14 day trial was over. The Client contacted our NuFinity Naturals Customer Service line on July 27th requesting explanations on the charges, cancellation on future shipments and subscription was submitted.The client was advised a Confirmation of cancellation was send to the Email provided prior to when the order was originally placed. The customer requested a refund of the charges due to not understanding the trial terms before placing the order. We believe in complete customer satisfaction and all calls are recorded for Quality Assurance purposes, an agreement was made between the client and representative over the phone where the customer agreed on returning the products for a refund to be processed as soon as the returned package was received at our warehouse. Explanation was provided that a $19.95 Re-stocking fee would apply and customer agreed on settlement to start the process of performing a refund back to the customer’s bank account. However we have not receive any response from the customer since then, products have not being received at our warehouse to be able to process the refund as it was agreed with Ms. Williams over the phone, However we believe in complete customer satisfaction, a refund has been processed for the amount of $98.95 back to the clients bank account. Refunded - $98.95 Trans-ID: [redacted] For further questions you are also able to speak with one of our Customer Care Specialists directly and we would be more than happy to assist you. Best Regards,   NuFinity Naturals Customer Service [redacted].[redacted] Customer Service: [redacted]

An offer on line to try a skin cream for only $5.00 shipping costs has the hidden agenda of charging you $100 for one ounce of their product. You can not "unclick" the order so I mistakenly got both an eye cream and face cream for which they not only charged me $200, but put me on a monthly plan for the same products at $200 each month. I was totally unaware of this (though they declare it is on their website, must be in micro print) and could not return the product for a refund. They give you 30 days from the time the order is placed. You receive the product ten or more days later, doesn't show on your statement until the 30 days has passed and you are stuck! Avoid this company at all costs! Who in their right mind would purchase face cream for $100 an ounce!

We appreciate the opportunity toaddress this matter as customer satisfaction is our top priority. Ms. [redacted]placed an online order at https://trynufinity.com/ fora 14 day trial period to be used with our anti-aging treatment. All customersare required to check a box prior to order...

submission indicating that they haveread, understand and agree to the Terms and Conditions of the trialoffer.  We do apologize if Ms. [redacted] feels the terms are not presentedin a clear enough format but no order can be submitted or successful unless thecustomer checks the box agreeing that they are 18, have read and understand theterms and selects to submit the order.  The Terms and Conditions state that the customer will be charged a non-refundablefee of $4.99 plus applicable taxes for shipping of a full 30 day supply of ourproduct. The customer will have 14 days from the date the order is placed toevaluate the product and if they are not satisfied, can call our customerservice and incur no further charges. If the customer does not contact ourcustomer support department within the 14 day trial timeframe, they will be billed$98.95 on the 15th day for completion of the trial period and a purchasingthe one month supply that is in their possession. The customer will continue toreceive a new shipment every 30 days at a discounted rate of $89.95 until theycontact our customer support department to cancel.   As we did not receive contactfrom Ms. [redacted] within the 14 day trial period, as specified within ourTerms, our system went ahead and automatically processed $98.95 to Ms. [redacted]’saccount for completion of the trial period and purchasing the one month supply.Ms. [redacted] did contact our customer support department to cancel on5/27/2015. Ms. [redacted] simply requested to cancel and did not request arefund; therefore the money back guarantee or return options were notpresented. In the interest of maintainingcustomer goodwill, we have credited Ms. [redacted] in the amount of $98.95. Ms. [redacted]should see this credit within the next 1-5 business days. We hope thissatisfies Ms. [redacted]’s complaint and sincerely apologize for any confusionor inconvenience that may have been experienced. If there is anything further that we can do to assist inthis matter, please contact us directly.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But reserve the right to reopen the account if the credit is not received within the parameters as indicated in the response. Regards, [redacted]