Hello, Please feel free to contact myself ( [redacted] ***) or our support department directly ( [redacted] ) with any questions or concerns regarding your case (# [redacted] )Thank you, [redacted] Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** [redacted] *
Hello ***,Thank you for contacting usThe release of a new [redacted] almost always introduces unforeseen issuesIf you depend on third party hardware or software, either for work or for fun, it is important that you confirm compatibility with any computer [redacted] before you buy or upgradeThis requirement for caution is not unique to Numark products or our [redacted] industryThe online system requirements posted for both the Numark 4Trak and for the third party [redacted] software (popular for use with the 4TRAK) clearly indicate which operating systems are supported and make no claim that [redacted] is supportedA brand new OS offers no guarantee of compatibility with your existing software or hardware [redacted] is an optional update to your [redacted] and is not required for use with your Numark 4TRAK or any applications already on the marketTo give customers an extra measure of clarity, Numark posted the following article before [redacted] released [redacted] : http://www.numark.com/ [redacted] It’s important to us that accurate information is readily available to our customers, however it is up to each customer to verify compatibility with any third party hardware or software before installing an optional OS update to their computer***’s newest operating system [redacted] OS X [redacted] introduces significant changes which require updates to the drivers or the software included with your product We are conducting ongoing testing and development in order to support this new operating system with our products as soon as possibleAny updates or announcements for new support will be posted to the [redacted] article linked aboveIf I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist in [redacted] * e [redacted] p [redacted] [redacted] is the exclusive distributor of [redacted]
We were able to connect with Mr [redacted] on the phone to inform him that a replacement product will be shipped to him via *** overnight Tracking: [redacted] Mr [redacted] indicated on the phone that he considers the matter completely resolvedWe are pleased that we could offer a satisfactory resolution quickly.Mr [redacted] ,We sincerely apologize for the inconvenience and unacceptable delayThank you for the opportunity to make this right.A replacement ION PICS2SD has been sent to you via [redacted] overnightTracking: [redacted] .We are pleased that we could offer a satisfactory resolution quickly.If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards, [redacted] Lead - Technical Support and ReturnAuthorizations Specialist inMusic
Mr [redacted] , Thank you for speaking with me this afternoonPer our conversation we are sending you a brand new replacement pair of ION Keystone speakersShould you have any issues at all moving forward please feel free to contact me directly at [redacted] Best Regards, [redacted] ION Audio
Our turnaround time for warranty replacements is typically 2-weeks, pending availabilityThis particular product was out of stock for some time, but Mr [redacted] ' replacement Tape Go has been shipped via [redacted] tracking [redacted] and should arrive next weekWe have reached out to the customer to explain the situation and provide tracking
Hi ***, Thank you for speaking with me via e-mail todayI'm glad that you understand our inability to provide a direct refund, as you did not purchase Big Bang Cinematic Percussion from our web store, but from a 3rd party retailerWe've offered you a $credit to spend on our website
and you indicated that you now consider the matter settled.If you have any questions or comments, you now have all of my direct contact infoFeel free to reach out to me if need be. Thank you again for your patience and understanding in this matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello,ION Audio provides a day warranty on all productsMany options are offered to customers outside of this periodAs this product is fully serviceable, a list of known authorized service centers was provided to Mr***He was also offered our Customer Loyalty Program which was
declined. If there are any questions about either of these options or the ION Audio warranty, please feel free to reach out to me directly at *** ***Thank you,*** ***
Hello ***, We understand that you are frustrated and wish that you didn’t have to pay for serviceUnlimited free repair service is not included with your purchaseWe do our best to make sure that this information is clear to our customersThe warranty described in the printed materials included with your product is accurateWe’re pleased that you were provided service center contact information immediately when you calledI recognize that you would prefer that the service be performed at no costThe coverage details and length of coverage for the warranty again was clear and complimentary service outside the warranty is not providedThis does not mean that your product is unrepairableIn fact your product is easily serviceable by any local electronics repair facility. Please feel free to contact me directly with any additional questions or concerns. Best Regards, *** ***Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** *** ** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am requesting to reopen case: ***While a Numark representative has reached out to me, there has been no resolutionI have been simply told to wait for them to produce a driver for my productIt has been months since the issue began and the representative continues to "tease" me with the possibility of a driver being releasedHe cannot give a definitive answer, which I understand due to the nature of the issue, but we agreed that he would update me each week on the progress of the driver development, something that he has failed to doAfter more than weeks went by without hearing from the representative, I gave him a call and he has failed to respond with an update.I tried some of the suggestions that the representative providedAs predicted, none of them workedThough I have been understanding of the issue, I know that months to develop a working driver or provide an alternative solution to customers is completely unacceptableAfter having to re-image my hard drive twice because the other drivers I was told to install messed up my computer, I am highly disappointed in the level of service and I hope Numark will provide me and other affected customers with a resolution.Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I sent the following letter to ***://////////////////////Dear ***, Thank you for your quick replyI was out most of the dayThanks for trying to reach meI was very worried about the output because the headphone out on the *** (there is no *** listed on the product I have has no stereo qualityBut I just tested that the USB out does under *** using two stero tracks under ***, even if it's a little filtered than from my original *** keyboard but it is stereoThank God, I thought I wasstuck with a brick. Why is there very very little quality (no stereo) on the headphone out on this audio Interface?Thanks,***///////////////////////////So I'll keep the product I haveIt's good enough for me to useBut the quality of the headphoneout on the interface is practically nonexistent.
Regards,
*** ***
Mr
***,Thank
you for reaching out to usWe appreciate the opportunity to assistI reached
out to you via phone a couple of times todayI’m sorry I missed you.The
*** *** *** does indeed record in stereoIt does not contain the Mono /
Stereo switch that the original *** *** did
This switch was only for
monitoring purposes and did not affect the units recording capabilitiesBoth
units record the same exact way and depending on how you have your DAW configured, can record stereo tracks with no issueI’d
like to connect with you directly to answer any functional questions about your
product to make sure it does what you thought it would doIf it ultimately
turns out that this product isn’t a good fit for you, we’ll be glad to return
it for a refundThe original *** *** is not availablePlease let me know if you should have any
questions or if there is anything I can do to assist!Best Regards,*** ***Lead - Technical Support and Return Authorizations Specialist inMusic*** * *** *** * *** * *** *** * *** ** * *** *** * *** *** * *** * *** *** * *** *** * *** * *** * *** * e. *** p
*** *** * InMusic is the exclusive distributor of ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
What kind of a response is that? How does that help my situation to contact you, I have already contacted you with no resolution! [redacted]
Our turnaround time for warranty replacements is typically 2-4 weeks, pending availability. This particular product was out of stock for some time, but Mr. [redacted]' replacement Tape 2 Go has been shipped via [redacted] tracking [redacted] and should arrive next week. We have reached out to...
the customer to explain the situation and provide tracking.
Hi [redacted], Thank you for contacting us! It’s important to us to get you up and running with your new product as quickly and easily as possible. When available, we will provide you detailed written instructions which address your specific concern in a step-by-step format. On 12/29 you were given...
a link to our walk-through that covers using your MPC Touch within Logic: Akai MPC - Using as a plugin in [redacted]. These instructions also included a video outlining this process. If you get stuck, or have a question about a particular step in the setup instructions, please contact us back using the details you were given during your support call. If you contact us via telephone, please do so when you can be in front of the product. Have the setup instructions handy so we can know exactly where you require assistance. While there is a learning curve in getting to know any new product, please know that we are unable to provide in-depth product training over the phone or via email. Please contact me directly at [redacted] x[redacted]. I will connect you directly with a representative to identify where in the process you are having difficulty and help you get up and running. Best Regards, [redacted] inMusic AIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | Rane | SONiVOX e. [redacted] p. ([redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello [redacted], Thank you for reaching out and allowing us to assist you. We certainly do apologize for any delay in receiving your product back from RMA. We were glad to be able to connect with you on the phone this afternoon. Per our conversation you will be upgraded to an [redacted] MPK...
Mini MK2. This will ship out to you today ([redacted] tracking [redacted]). If you have any questions or concerns, now or at any time in the future, please do not hesitate to contact me directly. Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist [redacted] | [redacted] | [redacted] | ?[redacted] | [redacted] | [redacted] | [redacted] | [redacted] * [redacted] e. [redacted] p. [redacted] InMusic is the exclusive distributor of [redacted].
Hello, Please feel free to contact myself ([redacted]) or our support department directly ([redacted]) with any questions or concerns regarding your case (#[redacted]). Thank you,[redacted]Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** [redacted]
Hello, We’ve connected with Mr. [redacted] and provided him with a resolution to this inquiry. He has confirmed that he now considers this matter closed. Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist [redacted] * [redacted] * [redacted] * [redacted] * [redacted]
** [redacted]
Hello, Please feel free to contact myself ( [redacted] ***) or our support department directly ( [redacted] ) with any questions or concerns regarding your case (# [redacted] )Thank you, [redacted] Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** [redacted] *
Hello ***,Thank you for contacting usThe release of a new [redacted] almost always introduces unforeseen issuesIf you depend on third party hardware or software, either for work or for fun, it is important that you confirm compatibility with any computer [redacted] before you buy or upgradeThis requirement for caution is not unique to Numark products or our [redacted] industryThe online system requirements posted for both the Numark 4Trak and for the third party [redacted] software (popular for use with the 4TRAK) clearly indicate which operating systems are supported and make no claim that [redacted] is supportedA brand new OS offers no guarantee of compatibility with your existing software or hardware [redacted] is an optional update to your [redacted] and is not required for use with your Numark 4TRAK or any applications already on the marketTo give customers an extra measure of clarity, Numark posted the following article before [redacted] released [redacted] : http://www.numark.com/ [redacted] It’s important to us that accurate information is readily available to our customers, however it is up to each customer to verify compatibility with any third party hardware or software before installing an optional OS update to their computer***’s newest operating system [redacted] OS X [redacted] introduces significant changes which require updates to the drivers or the software included with your product We are conducting ongoing testing and development in order to support this new operating system with our products as soon as possibleAny updates or announcements for new support will be posted to the [redacted] article linked aboveIf I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist in [redacted] * e [redacted] p [redacted] [redacted] is the exclusive distributor of [redacted]
We were able to connect with Mr [redacted] on the phone to inform him that a replacement product will be shipped to him via *** overnight Tracking: [redacted] Mr [redacted] indicated on the phone that he considers the matter completely resolvedWe are pleased that we could offer a satisfactory resolution quickly.Mr [redacted] ,We sincerely apologize for the inconvenience and unacceptable delayThank you for the opportunity to make this right.A replacement ION PICS2SD has been sent to you via [redacted] overnightTracking: [redacted] .We are pleased that we could offer a satisfactory resolution quickly.If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards, [redacted] Lead - Technical Support and ReturnAuthorizations Specialist inMusic
Mr [redacted] , Thank you for speaking with me this afternoonPer our conversation we are sending you a brand new replacement pair of ION Keystone speakersShould you have any issues at all moving forward please feel free to contact me directly at [redacted] Best Regards, [redacted] ION Audio
Our turnaround time for warranty replacements is typically 2-weeks, pending availabilityThis particular product was out of stock for some time, but Mr [redacted] ' replacement Tape Go has been shipped via [redacted] tracking [redacted] and should arrive next weekWe have reached out to the customer to explain the situation and provide tracking
Hi ***, Thank you for speaking with me via e-mail todayI'm glad that you understand our inability to provide a direct refund, as you did not purchase Big Bang Cinematic Percussion from our web store, but from a 3rd party retailerWe've offered you a $credit to spend on our website
and you indicated that you now consider the matter settled.If you have any questions or comments, you now have all of my direct contact infoFeel free to reach out to me if need be. Thank you again for your patience and understanding in this matter
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello,ION Audio provides a day warranty on all productsMany options are offered to customers outside of this periodAs this product is fully serviceable, a list of known authorized service centers was provided to Mr***He was also offered our Customer Loyalty Program which was
declined. If there are any questions about either of these options or the ION Audio warranty, please feel free to reach out to me directly at *** ***Thank you,*** ***
Hello ***, We understand that you are frustrated and wish that you didn’t have to pay for serviceUnlimited free repair service is not included with your purchaseWe do our best to make sure that this information is clear to our customersThe warranty described in the printed materials included with your product is accurateWe’re pleased that you were provided service center contact information immediately when you calledI recognize that you would prefer that the service be performed at no costThe coverage details and length of coverage for the warranty again was clear and complimentary service outside the warranty is not providedThis does not mean that your product is unrepairableIn fact your product is easily serviceable by any local electronics repair facility. Please feel free to contact me directly with any additional questions or concerns. Best Regards, *** ***Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** *** ** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am requesting to reopen case: ***While a Numark representative has reached out to me, there has been no resolutionI have been simply told to wait for them to produce a driver for my productIt has been months since the issue began and the representative continues to "tease" me with the possibility of a driver being releasedHe cannot give a definitive answer, which I understand due to the nature of the issue, but we agreed that he would update me each week on the progress of the driver development, something that he has failed to doAfter more than weeks went by without hearing from the representative, I gave him a call and he has failed to respond with an update.I tried some of the suggestions that the representative providedAs predicted, none of them workedThough I have been understanding of the issue, I know that months to develop a working driver or provide an alternative solution to customers is completely unacceptableAfter having to re-image my hard drive twice because the other drivers I was told to install messed up my computer, I am highly disappointed in the level of service and I hope Numark will provide me and other affected customers with a resolution.Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I sent the following letter to ***://////////////////////Dear ***, Thank you for your quick replyI was out most of the dayThanks for trying to reach meI was very worried about the output because the headphone out on the *** (there is no *** listed on the product I have has no stereo qualityBut I just tested that the USB out does under *** using two stero tracks under ***, even if it's a little filtered than from my original *** keyboard but it is stereoThank God, I thought I wasstuck with a brick. Why is there very very little quality (no stereo) on the headphone out on this audio Interface?Thanks,***///////////////////////////So I'll keep the product I haveIt's good enough for me to useBut the quality of the headphoneout on the interface is practically nonexistent.
Regards,
*** ***
Mr
***,Thank
you for reaching out to usWe appreciate the opportunity to assistI reached
out to you via phone a couple of times todayI’m sorry I missed you.The
*** *** *** does indeed record in stereoIt does not contain the Mono /
Stereo switch that the original *** *** did
This switch was only for
monitoring purposes and did not affect the units recording capabilitiesBoth
units record the same exact way and depending on how you have your DAW configured, can record stereo tracks with no issueI’d
like to connect with you directly to answer any functional questions about your
product to make sure it does what you thought it would doIf it ultimately
turns out that this product isn’t a good fit for you, we’ll be glad to return
it for a refundThe original *** *** is not availablePlease let me know if you should have any
questions or if there is anything I can do to assist!Best Regards,*** ***Lead - Technical Support and Return Authorizations Specialist inMusic*** * *** *** * *** * *** *** * *** ** * *** *** * *** *** * *** * *** *** * *** *** * *** * *** * *** * e. *** p
*** *** * InMusic is the exclusive distributor of ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
What kind of a response is that? How does that help my situation to contact you, I have already contacted you with no resolution! [redacted]
Our turnaround time for warranty replacements is typically 2-4 weeks, pending availability. This particular product was out of stock for some time, but Mr. [redacted]' replacement Tape 2 Go has been shipped via [redacted] tracking [redacted] and should arrive next week. We have reached out to...
the customer to explain the situation and provide tracking.
Hi [redacted], Thank you for contacting us! It’s important to us to get you up and running with your new product as quickly and easily as possible. When available, we will provide you detailed written instructions which address your specific concern in a step-by-step format. On 12/29 you were given...
a link to our walk-through that covers using your MPC Touch within Logic: Akai MPC - Using as a plugin in [redacted]. These instructions also included a video outlining this process. If you get stuck, or have a question about a particular step in the setup instructions, please contact us back using the details you were given during your support call. If you contact us via telephone, please do so when you can be in front of the product. Have the setup instructions handy so we can know exactly where you require assistance. While there is a learning curve in getting to know any new product, please know that we are unable to provide in-depth product training over the phone or via email. Please contact me directly at [redacted] x[redacted]. I will connect you directly with a representative to identify where in the process you are having difficulty and help you get up and running. Best Regards, [redacted] inMusic AIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | Rane | SONiVOX e. [redacted] p. ([redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello [redacted], Thank you for reaching out and allowing us to assist you. We certainly do apologize for any delay in receiving your product back from RMA. We were glad to be able to connect with you on the phone this afternoon. Per our conversation you will be upgraded to an [redacted] MPK...
Mini MK2. This will ship out to you today ([redacted] tracking [redacted]). If you have any questions or concerns, now or at any time in the future, please do not hesitate to contact me directly. Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist [redacted] | [redacted] | [redacted] | ?[redacted] | [redacted] | [redacted] | [redacted] | [redacted] * [redacted] e. [redacted] p. [redacted] InMusic is the exclusive distributor of [redacted].
Hello, Please feel free to contact myself ([redacted]) or our support department directly ([redacted]) with any questions or concerns regarding your case (#[redacted]). Thank you,[redacted]Lead - Technical Support and Return Authorizations Specialist inMusicAIR | Akai Professional | Alesis | ?lto Professional | Denon DJ | Denon Professional | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | SONiVOX ** [redacted]
Hello, We’ve connected with Mr. [redacted] and provided him with a resolution to this inquiry. He has confirmed that he now considers this matter closed. Best Regards, [redacted] Lead - Technical Support and Return Authorizations Specialist [redacted] * [redacted] * [redacted] * [redacted] * [redacted]
** [redacted]