We were able to connect with Mr. [redacted] on the phone to inform him that a replacement product will be shipped to him via [redacted] overnight Tracking:[redacted]. Mr [redacted] indicated on the phone that he considers the matter completely resolved. We are pleased that we could offer...
a satisfactory resolution quickly.Mr. [redacted],We sincerely apologize for the inconvenience and unacceptable delay. Thank you for the opportunity to make this right.A replacement ION PICS2SD has been sent to you via [redacted] overnight. Tracking: [redacted].We are pleased that we could offer a satisfactory resolution quickly.If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards,
[redacted]Lead - Technical Support and ReturnAuthorizations Specialist inMusic
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Hello [redacted],Thank you for contacting us. The release of a new ** almost always introduces unforeseen issues. If you depend on third party hardware or software, either for work or for fun, it is important that you confirm compatibility with any computer ** before you buy or upgrade. This...
requirement for caution is not unique to Numark products or our ** industry. The online system requirements posted for both the Numark 4Trak and for the third party [redacted] software (popular for use with the 4TRAK) clearly indicate which operating systems are supported and make no claim that [redacted] is supported. A brand new OS offers no guarantee of compatibility with your existing software or hardware. [redacted] is an optional update to your [redacted] and is not required for use with your Numark 4TRAK or any applications already on the market. To give customers an extra measure of clarity, Numark posted the following article before [redacted] released [redacted]: http://www.numark.com/[redacted]. It’s important to us that accurate information is readily available to our customers, however it is up to each customer to verify compatibility with any third party hardware or software before installing an optional OS update to their computer. [redacted]’s newest operating system [redacted] OS X 10.11 [redacted] introduces significant changes which require updates to the drivers or the software included with your product. We are conducting ongoing testing and development in order to support this new operating system with our products as soon as possible. Any updates or announcements for new support will be posted to the [redacted] article linked above. If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards,[redacted]Lead - Technical Support and Return Authorizations Specialist in[redacted] e. [redacted] p. [redacted] is the exclusive distributor of [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted], Thank you for speaking with me this afternoon. Per our conversation we are sending you a brand new replacement pair of ION Keystone speakers. Should you have any issues at all moving forward please feel free to contact me directly at [redacted]Best Regards,[redacted]ION...
We were able to connect with Mr. [redacted] on the phone to inform him that a replacement product will be shipped to him via [redacted] overnight Tracking:[redacted]. Mr [redacted] indicated on the phone that he considers the matter completely resolved. We are pleased that we could offer...
a satisfactory resolution quickly.Mr. [redacted],We sincerely apologize for the inconvenience and unacceptable delay. Thank you for the opportunity to make this right.A replacement ION PICS2SD has been sent to you via [redacted] overnight. Tracking: [redacted].We are pleased that we could offer a satisfactory resolution quickly.If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards,
[redacted]Lead - Technical Support and ReturnAuthorizations Specialist inMusic
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Hello [redacted],Thank you for contacting us. The release of a new ** almost always introduces unforeseen issues. If you depend on third party hardware or software, either for work or for fun, it is important that you confirm compatibility with any computer ** before you buy or upgrade. This...
requirement for caution is not unique to Numark products or our ** industry. The online system requirements posted for both the Numark 4Trak and for the third party [redacted] software (popular for use with the 4TRAK) clearly indicate which operating systems are supported and make no claim that [redacted] is supported. A brand new OS offers no guarantee of compatibility with your existing software or hardware. [redacted] is an optional update to your [redacted] and is not required for use with your Numark 4TRAK or any applications already on the market. To give customers an extra measure of clarity, Numark posted the following article before [redacted] released [redacted]: http://www.numark.com/[redacted]. It’s important to us that accurate information is readily available to our customers, however it is up to each customer to verify compatibility with any third party hardware or software before installing an optional OS update to their computer. [redacted]’s newest operating system [redacted] OS X 10.11 [redacted] introduces significant changes which require updates to the drivers or the software included with your product. We are conducting ongoing testing and development in order to support this new operating system with our products as soon as possible. Any updates or announcements for new support will be posted to the [redacted] article linked above. If I can assist you in any way, please do not hesitate to contact me directly with any questions or concerns.Best Regards,[redacted]Lead - Technical Support and Return Authorizations Specialist in[redacted] e. [redacted] p. [redacted] is the exclusive distributor of [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted], Thank you for speaking with me this afternoon. Per our conversation we are sending you a brand new replacement pair of ION Keystone speakers. Should you have any issues at all moving forward please feel free to contact me directly at [redacted]Best Regards,[redacted]ION...
Audio