August 11, 2015Revdex.com Jefferson St NE Ste A Albuquerque, NM 87109Re: Management response to Revdex.com Claim # [redacted] Nusenda Credit UnionDear Sir or Madame,The concerns from the Revdex.com Claim # [redacted] have been investigated and completedOur review included interviewing Credit Union staff, reviewing system notes and this individual's account historyBased on our research, the Credit Union acted in accordance with all applicable regulations, law and policy.A member of the credit union, other than Mr, [redacted] , issued a check to [redacted] where the signature endorsement goes through the account line [redacted] converted the check to an Automated Clearing House (ACH) item, but due to the ink covering the account line, the item was designated with Mr [redacted] ' member number and processed through his accountMr [redacted] placed an ACH stop and the item was returned without withdrawing the funds from his account [redacted] then sent the item through for payment by depositing the physical check through their financial institutionThe financial institution cleared the check through the Federal Reserve systemThe Federal Reserve system made the same error due to the signature endorsement problem described aboveThe Federal Reserve clears checks through a different channel, causing the Automated Clearing House stop payment to be ineffective.Nusenda Credit Union corrected the Federal Reserve's error and refunded all charges, including fees, on August 6, 2015.If you have any questions regarding this response, please write to me at the above address.Sincerely, David W [redacted] SVP, Service DeliveryNusenda Credit Union
October 06, Revdex.com Jefferson St NE, Suite A Albuquerque, NM Re: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim # [redacted] has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyPayments authorized by the member drew her account into the negative and resulted in NSF fees posting to the accountThese payments were initiated by the member through the online banking channel and posted when funds were not available on depositFunds deposited through an ATM were still on hold when the scheduled payments presented on the accountWe have contacted and educated the member concerning online banking processes, funds availability and how to prevent future occurrences of this natureThis issue has been resolved to the member's satisfactionIf you have any questions regarding this response, please write to me at the above addressSincerely, Dave W [redacted] SVP, Service Delivery Nusenda Credit Union
January 15, Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim # [redacted] has been completedOur review included interviewing Credit Union staff, reviewing system notes, and the member's account historyThe account will be reported as closed in good standing with a zero balance and no derogatory information will be reported to third party agenciesIf you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closedSincerely, Steve L [redacted] , Chief Lending Officer Nusenda Credit Union
Complaint: [redacted] I am rejecting this response because:Yes, I do appreciate being contacted by the business to discuss my concerns/complaint however it should be notated this line of communication did not occur until after the intervention of the Revdex.com by my requestThe individual who contacted me from Nusenda was professional and I appreciated the application of "practicing good business"We ultimately came to a settlement agreement which resulted in all the fees being refunded and me deciding to still go ahead and close my account however, I would still have to disagree with the submitted statement that the fees were properly assessedDuring communication it was brought to my attention their was an error in the system due to an improper use of an code from a third party that essentially triggered the sub sequential events.In closing, the matter has been resolved and I appreciate the efforts of both the Revdex.com and Nusenda in resolving these matters amicably Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our research into the above referenced case has been completedOur review included interviewing Credit Union staff, reviewing system notes, emails and the member’s account history All fees were assessed according to regulations and fee schedules We contacted the member on June 20th to discuss and resolve the matter The member expressed appreciation for the follow through and resolution of the matter If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed
June 6, 2016Revdex.comJefferson Street NE Ste A Albuquerque, NM 87109RE: Revdex.com Complaint, [redacted] # [redacted] Our research into the above referenced case has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account history.The Credit Union determined that the fees assessed to the account were in compliance with applicable regulations, applied as disclosed and were the result of the member's debit card activityAll debit card transactions were posted between 9:am and approximately 9:am, prior to the system issues the member refers to in his complaintThe system was unavailable to process transfers from approximately 11:am — 3:pmA deposit transfer would have needed to occur prior to the 9:am debit card posting to avoid fees being appliedInternet Banking logs indicate that Mr [redacted] did not attempt to login to Internet Banking until 5:pm on the 31st, nine hours after the fees were applied.Sincerely, David W [redacted] Chief Retail OfficerNusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to meHello-I wanted to let you know that NUSENDA called me on Friday, 12/2/toask me for a different mailing address as they wished to Fed Ex themoney they owe me and I had provided a P.OBox which does not acceptFed Ex. I did not discuss the facts of claim with them but I didgive them my home address.Yesterday, NUSENDA called me to see if I received the checks. I toldthem I had not received the checks but I did not discuss the facts ofthe claim. When I got home later that night I did have a Fed Exenvelope on my porch with checks in the correct amount owed to me. Ianticipate that NUSENDA will call me today to see if I received thethe checks.Let me know if you need additional information or if need me to do ornot do anything.Thank you,*** ***
December 02, 2016Revdex.comJefferson St NE, Suite A Albuquerque, NM 87109Re: Management response to Revdex.com Claim # *** Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #*** has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyWe made contact with the member and have remedied the situation to her satisfaction.If you have any questions regarding this response, please write to me at the above addressSincerely,David J***Chief Financial Officer
Re: Revdex.com case ***, *** Dear Sir or Madame: Our research into Revdex.com case *** has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyWe have made contact with Ms
*** and have resolved the payment discrepancy to her satisfaction. If you have any questions regarding this response, please write to me at the above address. Sincerely, Michael B*** EVP/Finance & Lending Nusenda Credit Union
Our research into the above referenced case has been completed. Our review included interviewing Credit Union staff, reviewing system notes and the member’s account history. The Credit Union determined that the fee assessed to the account was in compliance with applicable regulations,
applied as disclosed and was the result of actions by another institutionWe have worked with the member directly and resolved the issue
June 22, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: Management response to Revdex.com ID #*** Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com ID #*** has been
completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyMr*** contacted Nusenda Credit Union on May 4, because an electronic bill payment he initiated in the amount of $from another financial institution was not applied to loan number ***The payment was applied to loan number ***Research revealed the payment was sent in with his membership number without a designation of which loan to apply the paymentOur internal system was set to make payments to loan number *** on his account when electronic bill payments were received with missing informationThe posting was corrected for Mr*** and we informed him to include the loan number (***) in addition to his membership number in the future so we can apply the payment to the correct accountOn May 19, 2015, another payment initiated by Mr*** from another financial institution was received in the amount of $and was posted to loan *** instead of loan *** because Mr*** did not include the loan number when he initiated the paymentOn May 19th, after we applied this payment, we received a call requesting a payoff for loan ***The Credit Union received the payoff check on May 22nd and applied it to loan ***, which closed loan ***Mr***'s concern was that he needed to make another payment of $for loan ***An interest free payment deferment for the month of June was granted by the Credit Union to offset the incorrect posting on loan *** so he would not have to make a second paymentTo accomplish this, the Credit Union applied a principle payment in the amount of $to loan ***This solution was agreeable to all parties and the member considers the matter closedAdditionally, we reiterated the correct method of initiating electronic payments to his loan to prevent future occurrences of this natureSincerely, Dave W*** SVP, Service Delivery Nusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Payment information for the account was reported as to days late according to credit bureaus Transunion and Equifax, these have not been updated since February 29, I have attached screen shots of the information pulled from both of these credit bureaus on April 5th.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
April 22, 2016Revdex.com Jefferson St NE Ste A Albuquerque, NM 87109RE: Management response number two for Revdex.com Claim # *** Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #*** has been completedOur review included interviewing credit union staff, reviewing system notes, and the member's account historyA review of the credit reporting history with TransUnion and Equifax does not support the member's claim of derogatory reportingThe credit union would encourage Mr*** to review these items directly with the credit report agencies.If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed.Sincerely, Steve L***, Chief Lending OfficerNusenda Credit Union
March 22, 2016Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109RE: Management response to Revdex.com Claim # [redacted] Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #[redacted] has been completed. Our review...
included interviewing credit union staff, reviewing system notes, and the member's account history. A review of the credit reporting history with Experian shows that all payments are reported as current. An audit of the member's account showed a lapse of insurance from March 12, 2015 to May 2, 2015, resulting in a charge of $1,559, and July 15, 2015 to October 7, 2015, resulting in a charge of $1,134.If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed.Sincerely, Steve L[redacted], Chief Lending OfficerNusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
Complaint: [redacted]
I am rejecting this response because:Yes, I do appreciate being contacted by the business to discuss my concerns/complaint however it should be notated this line of communication did not occur until after the intervention of the Revdex.com by my request. The individual who contacted me from Nusenda was professional and I appreciated the application of "practicing good business". We ultimately came to a settlement agreement which resulted in all the fees being refunded and me deciding to still go ahead and close my account however, I would still have to disagree with the submitted statement that the fees were properly assessed. During communication it was brought to my attention their was an error in the system due to an improper use of an code from a third party that essentially triggered the sub sequential events.In closing, the matter has been resolved and I appreciate the efforts of both the Revdex.com and Nusenda in resolving these matters amicably.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
August 11, 2015Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109Re: Management response to Revdex.com Claim #[redacted] Nusenda Credit UnionDear Sir or Madame,The concerns from the Revdex.com Claim #[redacted] have been...
investigated and completed. Our review included interviewing Credit Union staff, reviewing system notes and this individual's account history. Based on our research, the Credit Union acted in accordance with all applicable regulations, law and policy.A member of the credit union, other than Mr, [redacted], issued a check to [redacted] where the signature endorsement goes through the account line. [redacted] converted the check to an Automated Clearing House (ACH) item, but due to the ink covering the account line, the item was designated with Mr. [redacted]' member number and processed through his account. Mr. [redacted] placed an ACH stop and the item was returned without withdrawing the funds from his account. [redacted] then sent the item through for payment by depositing the physical check through their financial institution. The financial institution cleared the check through the Federal Reserve system. The Federal Reserve system made the same error due to the signature endorsement problem described above. The Federal Reserve clears checks through a different channel, causing the Automated Clearing House stop payment to be ineffective.Nusenda Credit Union corrected the Federal Reserve's error and refunded all charges, including fees, on August 6, 2015.If you have any questions regarding this response, please write to me at the above address.Sincerely, David W[redacted]SVP, Service DeliveryNusenda Credit Union
August 11, 2015Revdex.com Jefferson St NE Ste A Albuquerque, NM 87109Re: Management response to Revdex.com Claim # [redacted] Nusenda Credit UnionDear Sir or Madame,The concerns from the Revdex.com Claim # [redacted] have been investigated and completedOur review included interviewing Credit Union staff, reviewing system notes and this individual's account historyBased on our research, the Credit Union acted in accordance with all applicable regulations, law and policy.A member of the credit union, other than Mr, [redacted] , issued a check to [redacted] where the signature endorsement goes through the account line [redacted] converted the check to an Automated Clearing House (ACH) item, but due to the ink covering the account line, the item was designated with Mr [redacted] ' member number and processed through his accountMr [redacted] placed an ACH stop and the item was returned without withdrawing the funds from his account [redacted] then sent the item through for payment by depositing the physical check through their financial institutionThe financial institution cleared the check through the Federal Reserve systemThe Federal Reserve system made the same error due to the signature endorsement problem described aboveThe Federal Reserve clears checks through a different channel, causing the Automated Clearing House stop payment to be ineffective.Nusenda Credit Union corrected the Federal Reserve's error and refunded all charges, including fees, on August 6, 2015.If you have any questions regarding this response, please write to me at the above address.Sincerely, David W [redacted] SVP, Service DeliveryNusenda Credit Union
October 06, Revdex.com Jefferson St NE, Suite A Albuquerque, NM Re: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim # [redacted] has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyPayments authorized by the member drew her account into the negative and resulted in NSF fees posting to the accountThese payments were initiated by the member through the online banking channel and posted when funds were not available on depositFunds deposited through an ATM were still on hold when the scheduled payments presented on the accountWe have contacted and educated the member concerning online banking processes, funds availability and how to prevent future occurrences of this natureThis issue has been resolved to the member's satisfactionIf you have any questions regarding this response, please write to me at the above addressSincerely, Dave W [redacted] SVP, Service Delivery Nusenda Credit Union
Please closeIssue has been resolved
January 15, Revdex.com Jefferson St NE Ste A Albuquerque, NM RE: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim # [redacted] has been completedOur review included interviewing Credit Union staff, reviewing system notes, and the member's account historyThe account will be reported as closed in good standing with a zero balance and no derogatory information will be reported to third party agenciesIf you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closedSincerely, Steve L [redacted] , Chief Lending Officer Nusenda Credit Union
Complaint: [redacted] I am rejecting this response because:Yes, I do appreciate being contacted by the business to discuss my concerns/complaint however it should be notated this line of communication did not occur until after the intervention of the Revdex.com by my requestThe individual who contacted me from Nusenda was professional and I appreciated the application of "practicing good business"We ultimately came to a settlement agreement which resulted in all the fees being refunded and me deciding to still go ahead and close my account however, I would still have to disagree with the submitted statement that the fees were properly assessedDuring communication it was brought to my attention their was an error in the system due to an improper use of an code from a third party that essentially triggered the sub sequential events.In closing, the matter has been resolved and I appreciate the efforts of both the Revdex.com and Nusenda in resolving these matters amicably Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our research into the above referenced case has been completedOur review included interviewing Credit Union staff, reviewing system notes, emails and the member’s account history All fees were assessed according to regulations and fee schedules We contacted the member on June 20th to discuss and resolve the matter The member expressed appreciation for the follow through and resolution of the matter If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed
June 6, 2016Revdex.comJefferson Street NE Ste A Albuquerque, NM 87109RE: Revdex.com Complaint, [redacted] # [redacted] Our research into the above referenced case has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account history.The Credit Union determined that the fees assessed to the account were in compliance with applicable regulations, applied as disclosed and were the result of the member's debit card activityAll debit card transactions were posted between 9:am and approximately 9:am, prior to the system issues the member refers to in his complaintThe system was unavailable to process transfers from approximately 11:am — 3:pmA deposit transfer would have needed to occur prior to the 9:am debit card posting to avoid fees being appliedInternet Banking logs indicate that Mr [redacted] did not attempt to login to Internet Banking until 5:pm on the 31st, nine hours after the fees were applied.Sincerely, David W [redacted] Chief Retail OfficerNusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to meHello-I wanted to let you know that NUSENDA called me on Friday, 12/2/toask me for a different mailing address as they wished to Fed Ex themoney they owe me and I had provided a P.OBox which does not acceptFed Ex. I did not discuss the facts of claim with them but I didgive them my home address.Yesterday, NUSENDA called me to see if I received the checks. I toldthem I had not received the checks but I did not discuss the facts ofthe claim. When I got home later that night I did have a Fed Exenvelope on my porch with checks in the correct amount owed to me. Ianticipate that NUSENDA will call me today to see if I received thethe checks.Let me know if you need additional information or if need me to do ornot do anything.Thank you,*** ***
December 02, 2016Revdex.comJefferson St NE, Suite A Albuquerque, NM 87109Re: Management response to Revdex.com Claim # *** Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #*** has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyWe made contact with the member and have remedied the situation to her satisfaction.If you have any questions regarding this response, please write to me at the above addressSincerely,David J***Chief Financial Officer
Re: Revdex.com case ***, *** Dear Sir or Madame: Our research into Revdex.com case *** has been completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyWe have made contact with Ms
*** and have resolved the payment discrepancy to her satisfaction. If you have any questions regarding this response, please write to me at the above address. Sincerely, Michael B*** EVP/Finance & Lending Nusenda Credit Union
Our research into the above referenced case has been completed. Our review included interviewing Credit Union staff, reviewing system notes and the member’s account history. The Credit Union determined that the fee assessed to the account was in compliance with applicable regulations,
applied as disclosed and was the result of actions by another institutionWe have worked with the member directly and resolved the issue
June 22, Revdex.com Jefferson St NE Ste A Albuquerque, NM Re: Management response to Revdex.com ID #*** Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com ID #*** has been
completedOur review included interviewing Credit Union staff, reviewing system notes and the member's account historyBased on our research, the credit union acted in accordance with all applicable regulations, law and policyMr*** contacted Nusenda Credit Union on May 4, because an electronic bill payment he initiated in the amount of $from another financial institution was not applied to loan number ***The payment was applied to loan number ***Research revealed the payment was sent in with his membership number without a designation of which loan to apply the paymentOur internal system was set to make payments to loan number *** on his account when electronic bill payments were received with missing informationThe posting was corrected for Mr*** and we informed him to include the loan number (***) in addition to his membership number in the future so we can apply the payment to the correct accountOn May 19, 2015, another payment initiated by Mr*** from another financial institution was received in the amount of $and was posted to loan *** instead of loan *** because Mr*** did not include the loan number when he initiated the paymentOn May 19th, after we applied this payment, we received a call requesting a payoff for loan ***The Credit Union received the payoff check on May 22nd and applied it to loan ***, which closed loan ***Mr***'s concern was that he needed to make another payment of $for loan ***An interest free payment deferment for the month of June was granted by the Credit Union to offset the incorrect posting on loan *** so he would not have to make a second paymentTo accomplish this, the Credit Union applied a principle payment in the amount of $to loan ***This solution was agreeable to all parties and the member considers the matter closedAdditionally, we reiterated the correct method of initiating electronic payments to his loan to prevent future occurrences of this natureSincerely, Dave W*** SVP, Service Delivery Nusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Payment information for the account was reported as to days late according to credit bureaus Transunion and Equifax, these have not been updated since February 29, I have attached screen shots of the information pulled from both of these credit bureaus on April 5th.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
April 22, 2016Revdex.com Jefferson St NE Ste A Albuquerque, NM 87109RE: Management response number two for Revdex.com Claim # *** Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #*** has been completedOur review included interviewing credit union staff, reviewing system notes, and the member's account historyA review of the credit reporting history with TransUnion and Equifax does not support the member's claim of derogatory reportingThe credit union would encourage Mr*** to review these items directly with the credit report agencies.If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed.Sincerely, Steve L***, Chief Lending OfficerNusenda Credit Union
March 22, 2016Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109RE: Management response to Revdex.com Claim # [redacted] Nusenda Credit UnionDear Sir or Madame,Our research into the Revdex.com Claim #[redacted] has been completed. Our review...
included interviewing credit union staff, reviewing system notes, and the member's account history. A review of the credit reporting history with Experian shows that all payments are reported as current. An audit of the member's account showed a lapse of insurance from March 12, 2015 to May 2, 2015, resulting in a charge of $1,559, and July 15, 2015 to October 7, 2015, resulting in a charge of $1,134.If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed.Sincerely, Steve L[redacted], Chief Lending OfficerNusenda Credit Union
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Yes, I do appreciate being contacted by the business to discuss my concerns/complaint however it should be notated this line of communication did not occur until after the intervention of the Revdex.com by my request. The individual who contacted me from Nusenda was professional and I appreciated the application of "practicing good business". We ultimately came to a settlement agreement which resulted in all the fees being refunded and me deciding to still go ahead and close my account however, I would still have to disagree with the submitted statement that the fees were properly assessed. During communication it was brought to my attention their was an error in the system due to an improper use of an code from a third party that essentially triggered the sub sequential events.In closing, the matter has been resolved and I appreciate the efforts of both the Revdex.com and Nusenda in resolving these matters amicably.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
August 11, 2015Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109Re: Management response to Revdex.com Claim #[redacted] Nusenda Credit UnionDear Sir or Madame,The concerns from the Revdex.com Claim #[redacted] have been...
investigated and completed. Our review included interviewing Credit Union staff, reviewing system notes and this individual's account history. Based on our research, the Credit Union acted in accordance with all applicable regulations, law and policy.A member of the credit union, other than Mr, [redacted], issued a check to [redacted] where the signature endorsement goes through the account line. [redacted] converted the check to an Automated Clearing House (ACH) item, but due to the ink covering the account line, the item was designated with Mr. [redacted]' member number and processed through his account. Mr. [redacted] placed an ACH stop and the item was returned without withdrawing the funds from his account. [redacted] then sent the item through for payment by depositing the physical check through their financial institution. The financial institution cleared the check through the Federal Reserve system. The Federal Reserve system made the same error due to the signature endorsement problem described above. The Federal Reserve clears checks through a different channel, causing the Automated Clearing House stop payment to be ineffective.Nusenda Credit Union corrected the Federal Reserve's error and refunded all charges, including fees, on August 6, 2015.If you have any questions regarding this response, please write to me at the above address.Sincerely, David W[redacted]SVP, Service DeliveryNusenda Credit Union