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Nusenda Credit Union

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Reviews Nusenda Credit Union

Nusenda Credit Union Reviews (31)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our research into the above referenced case has been completed. Our review included interviewing Credit Union staff, reviewing system notes, emails and the member’s account history.  All fees were assessed according to regulations and fee schedules.       We contacted the...

member on June 20th to discuss and resolve the matter.   The member expressed appreciation for the follow through and resolution of the matter.     If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed.

March 30, 2016 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: Management response to Revdex.com Claim # [redacted]        Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim #[redacted] has been...

completed. Our review included interviewing credit union staff, reviewing system notes, and the member's account history. The credit union received a certified letter on March 16, 2016 from [redacted] and the credit union has made no efforts to contact the member since March 17, 2016. The credit union's review of the Public Access to Court Electronic Records (PACER) as of March 22, 2016 does not reflect a chapter 13 bankruptcy filing for [redacted]. If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed. Sincerely, Steve L[redacted], Chief Lending Officer Nusenda Credit Union

Revdex.com:
I have reviewed the letter sent by NUSENDA in reference to complaint ID [redacted].  They tried to reach me by phone, but I wasn't home.  When I returned their call I had to leave a voice message and to date haven't received any return call.  Without actually speaking with me by phone, they did reverse all fees resulting from the overdraft caused by another institution's unauthorized charge, which they acknowledged in their response to the Revdex.com (Revdex.com) complaint.  I believe their solution was in direct response to this complaint.  Although I appreciate their swift action once the Revdex.com was involved, it's a shame that my prior communications and a letter from the other institution acknowledging the unauthorized charge fell on deaf ears and were insufficient in creating this solution.
Regards,
[redacted]

December 18, 2015 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: Management response to Revdex.com Claim #[redacted] Nusenda Credit Union Dear Sir or Madame, The concerns from the Revdex.com Claim #[redacted] have been investigated and completed. Our...

review included interviewing Credit Union staff, reviewing system notes and this individual's account history. Based on our research, the Credit Union acted in accordance with all applicable regulations, law and policy. The NSF fee incurred was refunded on December 9, 2015, out of courtesy. Several attempts to contact the member via phone to communicate results of our research and resolution were made unsuccessfully and ultimately a message was left. If you have any questions regarding this response, please write to me at the above address. Sincerely, David W[redacted] SVP, Service Delivery Nusenda Credit Union

June 6, 2016Revdex.com7007 Jefferson Street NE Ste A Albuquerque, NM 87109RE: Revdex.com Complaint, [redacted] # [redacted]Our research into the above referenced case has been completed. Our review included interviewing Credit Union staff, reviewing system notes and the member's account...

history.The Credit Union determined that the fees assessed to the account were in compliance with applicable regulations, applied as disclosed and were the result of the member's debit card activity. All debit card transactions were posted between 9:00 am and approximately 9:45 am, prior to the system issues the member refers to in his complaint. The system was unavailable to process transfers from approximately 11:00 am — 3:30 pm. A deposit transfer would have needed to occur prior to the 9:00 am debit card posting to avoid fees being applied. Internet Banking logs indicate that Mr. [redacted] did not attempt to login to Internet Banking until 5:58 pm on the 31st, nine hours after the fees were applied.Sincerely, David W[redacted]Chief Retail OfficerNusenda Credit Union

August 14, 2015 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 Re: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, The concerns from the Revdex.com Claim #[redacted] have been investigated and completed. Our...

review included interviewing Credit Union staff, reviewing system notes and this individual's account history. Based on our research, the Credit Union acted in accordance with all applicable regulations, law and policy. Mr. [redacted] used a third-party credit card company's system to schedule a payment that was withdrawn from his Nusenda Credit Union checking account. The Credit Union has no control on how or when this credit card company processes payments. The payment in question was scheduled on Saturday August 1, 2015. The credit card company did not withdraw the funds out of his account until August 4, 2015. While the account had sufficient funds to pay on August 1, 2015, it did not on August 4, 2015, when the payment was processed. The Credit Union refunded the NSF fee of $ 29.00 as a courtesy and educated the member on alternate payment methods, which would provide him more control regarding scheduled payments. If you have any questions regarding this response, please write to me at the above address. Sincerely, David W[redacted] SVP, Service Delivery Nusenda Credit Union

Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: Management response to Revdex.com Claim #[redacted]       Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim #[redacted] has been...

completed. Our review included interviewing Credit Union staff, reviewing system notes and the member's account history. Based on our research, the Credit Union acted in accordance with all applicable regulations, law and policy. The Credit Union did grant a 30 day deferment to assist the member on 9/15/2014. The Credit Union also accepted partial payments from October 2014 thru December 2014. On 10/30/2014 an offer to modify the loan was presented to the member with no response. Additionally, the Credit Union has worked with the dealer where the member purchased, the vehicle to arrange a refund on GAP and Mechanical warranty to be applied to the current balance of the loan. Once the refund has been processed the credit union will modify the loan term to lower the member's payment. If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed. Sincerely, Steve L[redacted], Chief Lending OfficerNusenda Credit Union

Please close. Issue has been resolved.

January 15, 2016 Revdex.com 7007 Jefferson St NE Ste A Albuquerque, NM 87109 RE: Management response to Revdex.com Claim # [redacted] Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim #[redacted] has been completed. Our review included...

interviewing Credit Union staff, reviewing system notes, and the member's account history. The account will be reported as closed in good standing with a zero balance and no derogatory information will be reported to third party agencies. If you have any questions regarding this response, please write me at the above address, otherwise we will consider this matter as closed. Sincerely, Steve L[redacted], Chief Lending Officer Nusenda Credit Union

October 06, 2015 Revdex.com 7007 Jefferson St NE, Suite A Albuquerque, NM 87109 Re: Management response to Revdex.com Claim # [redacted]Nusenda Credit Union Dear Sir or Madame, Our research into the Revdex.com Claim #[redacted] has been completed. Our review included...

interviewing Credit Union staff, reviewing system notes and the member's account history. Based on our research, the credit union acted in accordance with all applicable regulations, law and policy. Payments authorized by the member drew her account into the negative and resulted in NSF fees posting to the account. These payments were initiated by the member through the online banking channel and posted when funds were not available on deposit. Funds deposited through an ATM were still on hold when the scheduled payments presented on the account. We have contacted and educated the member concerning online banking processes, funds availability and how to prevent future occurrences of this nature. This issue has been resolved to the member's satisfaction. If you have any questions regarding this response, please write to me at the above address. Sincerely, Dave W[redacted] SVP, Service Delivery Nusenda Credit Union

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