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Nutra Life Brands

15515 Hutchison Rd, Tampa, Florida, United States, 33625-5518

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Nutra Life Brands Reviews (%countItem)

I did not sign a consent form or check any button to subscribe to a trial. All the website said was to pay shipping and handling. I want a full refund
They took my money without me authorizing a payment of 69.99 and 79.99 on January 21, 2019 and I want my money back that is robbery. I did not authorize a payment on January 1, 2019

Desired Outcome

I want a full refund of all my money that is false advertisement and I did not sign up for a trial or authorize a payment on January 21, 2019 my email is ***@yahoo.com

Nutra Life Brands Response • Jan 28, 2019

1/28/2019

Revdex.com
2655 McCormick Dr,
Clearwater, FL 33759
Phone: (727) 535-5522

***
*** XXXXX
Albuquerque, NM XXXXX
Daytime Phone: (XXX) XXX-XXXX
Email: ***@yahoo.com

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. l that we will be issuing a refund totaling in the amount of $149.99 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

01/28/XXXX XX:XX am - Refunded - $69.99 Trans-ID: XXXXXXXXXX
01/28/XXXX XX:XX am - Refunded - $79.99 Trans-ID: XXXXXXXXX

We give our sincere apologies to Mrs. for any inconvenience

Sincerely,
Anna
Manager.

first and for most this company is fruad. I did not even finish my order and they took $200 from my account. I called rate away they said the order was already filled. I recieved on 12/20/18 sent back some day . I have called they say I have not. I have givin them tracking number they said 14 days now its buisness days. it has been that. and now they are saying I have to wait another 14 days.They say I have not called but yet today they said they would listen to recordings to hear that I was told my money would be in my account on 12/13/18 today . So if I have not called how do they have recordings. I would just like my money back. I will be calling everyday till I get money back in my account. They say they have 60 day money back no ?s asked will it is also a 14 day refund so just refund the money. please people do not order from this company they are fruad.

They charge me for 2 product but have never receive it before one was 4.99 and the other was 2.95 and I will love my money back
Product_Or_Service: Keto power keto blend

Desired Outcome

Other (requires explanation) They charge me for 2 product but have never receive it before one was 4.99 and the other was 2.95 and I will love my money back

Nutra Life Brands Response • Jan 04, 2019

1/04/2019

***
***
Anderson, SC XXXXX
Daytime Phone: (XXX) XXX-XXXXX

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a refund totaling in the amount of $7.82 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

12/13/XXXX XX:XX pm - Refunded - $4.87 Trans-ID: XXXXXXXXXX
12/13/XXXX XX:XX pm Refunded - $2.95 Trans-ID: XXXXXXXXX

We give our sincere apologies to Mrs. for any inconvenience
Sincerely,
Anna
Manager.

I bought the product on Facebook was charged 4.87 originally. About 2 weeks later I was charged 69.99 then charged again 69.99 on 11/23/18
On October 9th I was charged 4.87$ then on October 24I was charged 69.99$ then charged 69.99 again on November 23. Tried getting in contact with them on multiple occasions. Originally saw the product on Facebook. Never saw anything about having to pay 69.99 as a monthly fee or whatever they are doing.

Desired Outcome

I need to be refunded and I need to stop being charged by this company.

Nutra Life Brands Response • Dec 07, 2018

12/07/2018

***
***
Sulphur, LA 70663

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be issuing a refund totaling in the amount of $149.98 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

12/07/2018 04:08 pm $69.99 Trans-ID: XXXXXXXX
12/07/2018 04:08 pm $79.99 Trans-ID: ***

We give our sincere apologies to Mrs. for any inconvenience
.Sincerely,
Anna
Manager

I ordered they're free Trial and then I was charged twice 6999 and then 7999 for pills that I've never received I've called them and they never answe
I ordered the free trial never received it then they choose to charge me twice for an item I've never received I've called them the phone rings twice maybe three times and then it hangs up or if it doesn't answer I'm put on hold for over an hour and then hangs up do not try these people you get charged and never received anything

Desired Outcome

I would like to have my money back

Nutra Life Brands Response • Nov 21, 2018

11/21/2018

***
*** XX XXXXX
*** XXXXX

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we have done everything we can to resolve this matter.. We will be issuing a refund totaling in the amount of $149.98 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

11/21/XXXX XX:XX pm -Refunded - $69.99 Trans-ID: 5OPFI4HBL76UZI72AFTRW44RWA
11/21/XXXX XX:XXpm - Refunded - $79.99 Trans-ID: RDZM375P5HHUFO4MAFTRWG6UYE

We give our sincere apologies to Mrs. for any inconvenience
.Sincerely,
Anna
Manager

Customer Response • Dec 03, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

I was charged twice for product not received nor authorized. They refused to refund my money to my card.
RE: unauthorized charge from*** Natural Health

I am in receipt of your letter dated 10/15/2018 -this is unacceptable. I would like to have this matter reviewed and reevaluated as I did not receive product from*** Natural Health. I have had come out of my account twice $79.99 each time for a total of $159.98. I have made numerous requests for evidence of order, delivery, and authorization. I have not received anything.

I am forwarding entire thing to Revdex.com and requesting they file complaint and request.

I want this credited back to my account immediately.
Which should not be an issue as there is no evidence I received as I did not receive either shipment I have been charged with.

In addition, I am filing complaint with legal counsel to pursue further action on this matter. They should not be allowed to charge someone for product they did not order. I was under impression that my account was protected from unauthorized charges and purchases.

Sincerely:

Desired Outcome

Refund for both unauthorized charges 2 @ 79.99 total in the amount of $159.98

Nutra Life Brands Response • Oct 29, 2018

Mcneill, MS XXXXX

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charge made to her account. We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we have done everything we can to resolve this matter. We will be crediting the $159.98 back to her in full. Please allow 5-10 Business days for that to post in her account. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

10/30/2018 11:31am Refunded - $79.99 Trans-ID: XXXXXXXXXX
10/30/2018 11:32am Refunded - $79.99 Trans-ID: XXXXXXXXXX

We give our sincere apologies to Mrs. for any inconvenience
.Sincerely,
Anna
Manager

Ordered Free Trial off of Facebook. Was billed for two products. Phone numbers given by bank disconnect after 3 rings.
Received product that was supposed to be shipping only. Got product (Slim Natural 20% Forskolin Extract) (Slim Natural Color Health Formula). Only a week after I was billed 7
$79.99 for the one and $69.99 for the other. I did not sign anything or agree to anything in ordering this product. If I agreed to anything, it was to pay the shipping for the free bottles, which I did. I called my bank and discussed with them and they cannot do anything at all. I have been ripped off for $150. I guess they can make money by doing that one time to each customer. I called the number for the charges, (XXX-XXX-XXXX). It rang three times and then disconnected. I had another number for the cleanse product, (XXX-XXX-XXXX), same thing. There is a number on the bottle to call, (XXX-XXX-XXXX) same thing again. I cannot even reach them to complain. I cannot get the money back, I cannot get back the bounced check fees I incurred. I do not want their rotten product. I have learned a valuable lesson. I have had to change my credit card to stop them from continuing to charge me. These businesses should be stopped. They used the "Shark Tank" story as a lead in and from further research, it is a completely different product, but they make you think it is their product. You may want to inform the Shark Tank people that they are tarnishing their name. I am blaming the show and the so-called businessmen on that show. Actually, I am blaming me. Foolish on my part to have bought the *** in the first place.

Desired Outcome

Would like my money back, but short of that, they need to be stopped from cheating other unsuspecting people. They should not be using "Shark Tank" to trick people into thinking that it is their product that they were talking about.

Nutra Life Brands Response • Aug 23, 2018

08/23/2018

***
***
*** XXXXX
Daytime Phone: XXX-XXX-XXXX
Email: ***@irs.com

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Mrs. a refund for the charges made to her account. Please allow 7-10 business days for the refunds to get to you.We are here to assist customers with anything they need. We want to ensure that our customers are happy with our product and our customer service. We would like to assure Mrs. that we will be crediting the funds back to her in full. We hope that a full refund and our apology to Mrs. will resolve this complaint.

We have issued refunds of:

08/23/XXXX XX:XXpm- $79.99 Trans-ID: XXXXXXXXX
08/23/XXXX XX:XXpm - $69.99 Trans-ID: XXXXXXXXXX

We give our sincere apologies to Mrs. for any inconvenience.

Sincerely,
Anna
Manager

Customer Response • Aug 27, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

B12 5000mcg drops
I called their 1800 number and a rather rude girl who obviusly has no desire to deal qith the piblic was most unhelpful. I have bought their 2 fl bottle and their dropper is totallyndefective since the labelnsays one full dropper is 5000mcg but u have to squeeze twice all the time to obtain the whole measure them I bought their bogger bottle which is 4 fl and I dis over not only that the dropper has the same problema but alao tbis dropper is longer therwfore if 5000 mcg is a full dropper in the smaller bottle how it comes in the vigger bottle with a much longer dropper 5000mcg is STILL one dropper? I cant measure properly amd .And they do FALSE advertisement and the person on the phone clearly hates her job and had no interest in helping.

Desired Outcome

I

Nutra Life Brands Response • Aug 09, 2018

08/09/2018

***
***
Saint Paul, MN 55113
Daytime Phone: XXX-XXX-XXXX
Email: ***@hotmail.com

Complaint ID XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mr. with the information provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and, are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.

We give our sincere apologies to Mr. for any inconvenience.

Sincerely,
Anna
Manager.

Company refuses to refund money.
My *** checking account was charged in the month of March for Slim Life LLC. My bank disputed the charges but because the company provided them with a document containing my personal information the charges were reversed. In addition to the charges from Slim Life LLC I was also charged two $35 overdraft fee.

My problem is I have never at any time ordered any products from this company, nor have I ever received and products from them. I have attempted to speak to several representatives at the Slim Life LLC call center and they refuse to give me the document stating that I ordered their product. In addition to this, they advised me to contact their legal team to obtain the document, however when I asked for the legal teams information, they refused to provide it to me.

Over the course of two days, I have called this company asking to speak to a supervisor. One representative told me they couldn't transfer me but that someone would call me back, I have yet to receive that call. Today I called again asking to speak to a supervisor and the representative repeatedly told me that she was the best person for the job, even though I asked repeatedly to be transferred to a supervisor.

Yesterday 04/26/18 I went into my bank and sat with the branch manager to try to rectify this situation. She too contacted Slim Life LLC she had a difficult time getting information from them.

I asked to have the two charges one for $69.94 and one for $79.97 refunded to my checking account since I never ordered the product and never received said product. They out right refused.

I am launching this complaint because this company refuses to refund my account, refuses work with me, refuses to allow me to speak to a supervisor, refuses to assist me in any way regarding getting the funds back to my account. This has caused my account to be overdrawn.

I attempted to look up a website for the company but was unsuccessful in finding one. The only contact information I have for them is the following number 1-888-396-2973 given to me by my bank. I was able to get one of the representatives to tell me where the call center was located which is Denver, CO although I cannot be certain that I was given the correct information.

I have been dealing with this matter since 04/25/18 when I noticed the reversed charges on my account. I would not go through all this trouble if I had indeed purchased items from this company. However, I did not make any purchase from Slim Life LLC nor have I received any of their products. I would like a refund to my account as soon as possible. Please help me in this matter

Desired Outcome

The resolution that I am seeking is a full refund for the two charges to my *** checking account one charge for $69.94 and one for $79.97 The reason I am seeking the full refund is as I previously explained the company is absolutely refusing to work with me and wont allow me to speak to a supervisor. Also, I still have not been given access to this document that Slim Life LLC claims they have with my information on it. When I ask for a copy of it I am told that it can't be given to me. My bank was able to reverse the overdraft fees, I am only seeking the two unauthorized charges from Slim Life LLC.

Nutra Life Brands Response • Apr 30, 2018

04/30/2018

Revdex.com Serving Utah
3703 W. 6200 S.
Salt Lake City, UT 84129
801-892-6009
Fax: 801-832-6002
[email protected]
www.utah.Revdex.com.org

***
***
Bakersfield, CA 93301
Daytime Phone: XXX-XXX-XXXX
Email: ***@yahoo.com

Complaint ID XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mrs. with the information provided. We extended a call to Mrs. on 04/30/2018 to get more information so we can try and locate her account. But, we were not successful in reaching her with the number provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and, are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.

We give our sincere apologies to Mrs. for any inconvenience.

Sincerely,
Anna
Manager

I was wrongfully charged for something I did not spend
I never ordered anything, nor did I approve anything from this company to charge my debit card

Desired Outcome

I want what was charged on my debit to be returned emmidiatly!

Nutra Life Brands Response • Mar 22, 2018

N *** Apt ***
Farmington, NM XXXXX
Evening Phone: XXX-XXX-XXXX
Email: ***@gmail.com

Complaint ID XXXXXXXX
We have looked into this customers complaint and, are unfortunately unable to locate any accounts in our system associated with Mrs. with the information provided. We extended a call to Mrs. on 03/22/2018 to get more information so we can try and locate her account. But, we were not successful in reaching her with the number provided. We would like to apologize for this inconvenience. We want to make sure our customers are taken care of and, are happy. If there is any other information that can be provided to us to help us locate the account we would greatly appreciate it.

We give our sincere apologies to Mrs. for any inconvenience.

Sincerely,
Anna
Manager

I have a charge of $79.25 on my account for Nutra Life and did not authorize this.
I have called every number I have been given to resolve this issue and they say they can not find me. I have never gotten a bill nor do I know what this is for or who to contact to get this $79.25 removed from my account and to stop further charges. I have called 1-877-458-7466, 1-800-820-9822, and 1-844-212-0238

Desired Outcome

I would like this charge removed from my account and no further charges applied.

Nutra Life Brands Response • Mar 01, 2018

This customer is not affiliated with us. We attempted to search her across all database and she does not come up. Please let us know if we can help in any other way.

Customer Response • Mar 07, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
Please close case it has been resolved

Unauthorized charge
NutraLife SCAM. They advertised an on line a trial offer of Forskolin for just shipping fees of $5. Today, they charged my credit card in the amount of $79.25. Calling NutraLife to inquire about the fraudulent change I pretty much got the answer "Too bad for you. No refund". They would not allow me to discuss with their supervisor and refused to give me their corporate contact information.

Desired Outcome

From their deceptive advertising, I want my $79.25 credited back to my card.

Nutra Life Brands Response • Feb 13, 2018

02/13/2018

***
*** XXXXX
Anna, TX 75409

Complaint ID XXXXXXXX
We have looked into this customer's complaint and have issued Ms. a refund for the full amount of $79.25 on 01/19/2018 although we are here to assist customers with anything they need we have since closed that business. We want to ensure that our customers are happy with our product and customer service. We hope that the full refund given in January and our apology to Ms. will resolve this complaint.

We have issued refunds of:

01/19/2018 02:08pm By MPSAgent - Voided Trans-ID: XXXXXXXXX

We give our sincere apologies to Ms. for any inconvenience.
Sincerely,
Anna
Manager

This product is advertised everywhere online. I made the mistake of ordering it on a Facebook advertisement. The advertisement had an order today option which I clicked on. There was no place that gave any terms of agreement while ordering. However, I was placed on AutoShip and charged $164 for a product that I was not happy with in the first place. I called the company. They said I could return it for a $20 stocking fee. Consequently, I will be paying $40 to return both products that I never requested. This company is a total scam. Please help others to not make my same mistake.
Product_Or_Service: Green coffee detox & garcenia
Order_Number: 635326

Desired Outcome

Modification/discontinuance of If a company is going to place you on AutoShip, they should be required to state that on the ordering page.

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Address: 15515 Hutchison Rd, Tampa, Florida, United States, 33625-5518

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