Nutra Research International

We just want our money back and for this "business" to be shut down so no one else gets burned The customer did in fact contact our company to find assistance in seeking a residential rental propertyAfter speaking with one of our representatives, they made a decision to move forward and hire us to gain access to our database of rental property information They were sent a link to the contractual agreement which they visitedThey reviewed the document, agreed to the terms contained therein and then did affirm their consent and agreement by affixing their signature to the document, thereby expressing not only their understanding and agreement of the terms, but their willingness to conform to the terms of use as well as our no cancellation clause and our full refund policy We certainly and obviously disagree with their statement that we are a scam We offered access to our database of rental property information, we gave them a copy of our service terms before we ever charged them, and after deciding to use the service, agreeing to and signing the contract; we collected the funds and provided the services to themThey then accessed the information and began using the service So we provided exactly what we said we would and we will continue to provide the services to them until the 90-day subscription expires Insofar as them wanting their money back, there are no cancellations and we do offer all customers a full refund, per the terms of the signed contractual agreementAs for our business being “Shut down ” We will continue to provide the services to the customer per the agreement for 90-days regardless of their feelings

I told the person who signed me up that I needed to find a place within days Probably trueNot relative or a complaintThey assured me that was fine and that I would be refunded if I did not We tell client that if they don’t move, we offer a full refund policyThat policy was given to her for her reviewShe understood the refund policyWe know this because she signed the agreementThe response states that I would have had to search for days and not find a place for a refund She is correct: That is what the refund policy statesClients must “Use the service” for 90-=days and not moveIf they had told me that when I signed up I would not have given them the credit card #! We did tell her thatWe told her that IN WRITING! They use the refund as a selling point and then make it impossible to get a refund We do not make it impossibleWe have terms that must be followed like ANY companyI would seriously doubt if they have ever given one! We give refunds to every client that qualifiesThis is a huge scam The customer is scamming the Revdex.com trying to say she was never told about our refund policy and yet she wasShe is trying to say that in hopes of getting money for itThat is the definietion of a scamWe are not a scamWe disclose every aspect of our service in writing before any fees are collected or services renderedThe customer read the terms and agreed to themThat is the opposite of a scamI am an unemployed yr old woman and they said that their lists were always up to date We have many employees that are or overHer age of employment status has nothing to do with the complaintWe did not ask about her age or employment status when she signed upCould you imagine if we did? Does she think we should have turned her down because of her age or employment status? OMG! But now she wants to play that card? Who’s the scam? They advertise apartments for low rents and none of the apartments advertised are mysteriously ever available The customer did not pay for advertised propertiesShe paid for access to our database of rental property informationWe disclose that fact in the first paragraph of our contract: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Can you help me get my money back? The customer is not qualified for a refund based on the signed contractual agreement

Customer’s Statement of the Problem: Ad ran for days & updated days prior to calling: $bdr single w garage new kitchen updated bath full dinningroom large livingroom full basementnumber directed to locator advertised in my school district not listed on websiteListing $bse w large deck & yard Leola quiet community custom kitchen w all major appliances washer dryer central air gas heatPosted days updated days prior to calling locators listing not on site total homes in total posted and updated days prior to calling I have all written down for documentation and were not on the website all different phone numbers all routed to LOCATORS operatorsOnce I spoke to rep [redacted] at ex [redacted] on 7/& paid $on my Visa card he told me about the website and said I would be talking to homeowners by dinnertime There were listings townhouses one hotel one not available yet all the rest were through realtors that you were required to have a credit score or better and make times the amount of the monthly rent which they don't tell you about! They tell you will be speaking with private homeownersThey tell you they update their listing daily & if the homeowners dont answer their phones which they keep in contact with constantly to make sure the property hasn't been rented since they advertise for free with the homeowners or the remove it immediately One lady [redacted] [redacted] XXXXXXXX road Leola pa stated her rental wasn't even up for showing until mid August and she never heard of locators and did not put a advertisement with them She also required a certain income limit to rent her propertySince I paid for the website it has not had no new rentals in my school district Company Response: Firstly, to address advertised properties, we make very clear to any caller or customer that we we speak, properties are getting rented and properties are being addedThe first line in our contract states the following: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Additionally, we have a boxed area in the center that discusses the advertised properties more in depthFurther, we require every client to review pages of information prior to ever logging into our site to view any propertiesOne of those pages has that information box repeated and we also have an entire page that explains about advertised properties We make it very very clear about advertised properties and the fact that we require that clients only go by the listings form the database because of the nature of rental properties becoming rented or deleted from our systemSimply, we cannot track any advertised property once it has been advertised As for telling people that they will be speaking with “Private” homeowners, we tell customers that we will release everything based on the county and they can search through our listings and contact the landlords directlyIt is completely untrue that we tell people that they will ONLY speak with private property ownersOur service lists properties for any landlord including real estate agents, building managers and property management companiesOur job is to place the customer in front of as many properties as they choose The landlord she spoke of having a property not available until mid-august is trueHOWEVER The date of availability was and is marked as available AUGUST 7, 2017! The customer may not have noticed that fact Desired Settlement: I would like to see LOCATORS to have to stop advertising on craigslistThey advertised listings I went through & called! All but listing on craigslist were directed to them & even [redacted] himself told me they run 90% of advertising for house & apartment remtals on craigslist They are scamming individuals with advertisment & taking a huge fee I was told I would get a full refund for my money if I could not find a rentalHowever it was not made clear to me until I read it myself on the website that it won't be refunded for days and not unless I write them I want a refund immediately to my Visa for all their misleading information! The chances of someone waiting days & taking the time to write them to get a refund are much less then the above mentioned Company Response: We will continue to assist people in find rental properties and helping landlords find good tenants and part of that is to advertise and that too must continue We have never nor will we ever “scam” anyoneRather, we accept phone calls, discuss any questions, explain our services and make sure that every client has a chance to review our contractual agreement before any charges are captured As for the refund, it is true that clients must use the services for 90-days before becoming eligible for a refundSome people don’t have 90-days, many people find something in the first few days and still others need the time to find the right place Our policy, which was known by the customer through conversation and in writing in the signed contractual Agreement, explains very clearly that refunds are only issued after the client participates and obtains/views the listings throughout the 90-day term Had the customer not agreed with those terms, all she had to do was not sign the agreement, and the card would never have been charged, and she would have never received our services But since she did read the terms, knew of the refund policy, was aware that refunds are never given before 90-days and that she needed to apply for a refund, then the terms were agreed to, she did understand and she did agree to the terms including the refund policy And yes, customers must notify us if they want a refundWe don’t just issue refunds, and that too was told to the customer None of our information is “misleading.” In fact, it is the exact opposite of misleading because it is exact, specific and clearThere is obviously some kind of misunderstanding, but we explain the services, show the customer our terms in writing and do not collect a fee until and only if the customer reads, agrees to and signs the terms of service including the refund and use policy The services were provided exactly as described in the signed contractual agreement

This complainant is a landlord and not one of our customersWe do not charge landlordsWe are hired by tenantsOnce a tenant pays us to obtain property information from them, we do soPart of obtaining the property information is from varying online sourcesMs [redacted] listed a property on CraigslistWe took that information and gave it to our customer who then contacted Ms [redacted] The customer contacted us and told us how rude the landlord was because she got the property information through Locators She told us that Ms [redacted] told them we were a scam (which we are not) and that she was going to call the Revdex.com On November 21st, 2016, we called Ms [redacted] because of her ad on CraigslistWe left a detailed message stating that we were calling from Locators about her rental property and that we would pass the information along to our clientsWe left our name and telephone numberWe asked that she call us back Then on November 30th 2016, she called us back and began saying that nobody gave permission for us to list her property and she began saying over and over “No, No, No, No, No, you’re a scam.” She then said that she would call the Revdex.com the following day Our representative simply said that we are a free service to all landlords including her and that our clients have already paid us to get information for them and all we did was simply refer them to her She again stated we don’t have permission to do soWe said “If you would not like calls from tenants, we can take your listing out of our system to make sure our qualified tenants never call you.” She said she was going to call the Revdex.comOur response to this complaint is as follows: We are not any type of scamCraigslist is a public web site accessible by anyoneWe obtained the information from CraigslistWe contacted the landlordWhen the landlord told us not to list her property, we took it out of our systemWe do not wish to have any contact with this person anymore because she was rude to our representative and to a prospective tenant that was ready to rent from her There is nothing illegal and we are not a scamOur customer(s) paid us to gather and disseminate information to themThat is what we did If Ms [redacted] does not want to speak to and rent to prospective tenants, she shouldn’t be a landlord No scam hereNothing illegal hereThis is not a valid complaintMs [redacted] suffered no harm and in fact, she actually simply ruined her chance to get a decent tenant

Tell us why hereCustomer’s Statement of the Problem:Paid $fee on July 11, I have checked the listings daily since and nothing has been updatedMy neighbor is an owner and his listing has been there for a week after he already had a tenantA friend used the same service and said only two out of the list were legitI have been trying to contact customer service for three days now and left several messagesNo return phone call yetYou never get a live person until you go to option #which is to sign up for new contractI spoke to one of those reps and explained that I could not get through and ask them to not transfer me and they still do; they did not help meI don't mind paying for a service but this one seems like a real scam; they should not be able to continueReviews online state the same Company response:We concur that the customer did join our service on July 11th 2017.Additionally we can agree that she has accessed the listings each day since thenWe cannot attest to anything a neighbor or friend said as it has no bearing on the operation of our business.If her neighbor claims that he listed a property with us, but neglected to inform us that it was rented (which is a good thing) to stop the calls, that is something we cannot controlWhen a landlord lists their property through our service it is a free serviceThe fact is that some landlords may neglect to contact us and to that end, we continually try to contact them to confirm the availability of the propertyIf however, we are unsuccessful in contacting them, and they refuse to inform us that their property was in fact rented, our system will automatically remove the propertyAgain, it is incumbent on the landlord to remove let us know the property is rented.There are many landlords that post in various places and simply leave the listings up even after it has been rentedWhy, I don’t know, but it happensAs for another person saying that only of the properties were “legit” that is something we cannot addressFirstly because we disagree because it is not true, but also because it is uncorroborated The customer’s main complaint is that she claims that “nothing has been updated” is also not accurate based on that statement.If she means that there was nothing in a particular street or area, with a specific bedroom or price then perhaps she may see less changes if at all.However we release all the properties in Chester County and we allow the customer to filter rent price and bedroom sizeAs far as her calling our office, I can say that she has called our office and has spoken with our customer support staffOn July 19th at 10:24pm we returned a voicemail she left and spoke with herOur service comes with a written refund policy for clients that have not moved after using our services.Our service is a 90-day termThe amount of properties that appear at any given time in any given area can certainly be dynamic as that is the nature of real estate rentalsClearly there can be no promises or guarantees as to how many properties will appear in any given search at any given timeOur job is to provide access to our database of rental property informationWe never make any statement written or otherwise indicating that there will be changes every day or that new property will or will not be added at any given timeRather, we explain that our only purpose is to furnish the purchaser with access to our database of rental property informationWhat we would like to say at this point however is while we understand that the customer may not be seeing as many properties appear that were within her criteria as she would like, but were tryingWe have every desire to try to generate as many leads as we possibly canWe would therefore ask that she continue to view properties as often as she can to assure that when any new ones are added, she will see them immediately.Otherwise, we do offer a full refund policy if things don’t work out Customer Desired Settlement: Would like to be assured that I can call with a problem and actually talk to someone and also know that these listings are not just fake and outdatedIf this is not possible, then money backCompany Response:The listings in our system are not fake or out dated except that if a property has been rented and either the landlord didn’t call us or the property is still available and the landlord chose to say to the customer that it was rentedThat is something we cannot controlHowever as stated previously, when we are made aware of any problem, error or property becoming rented, we correct the issue right awayThis simply means that if the customer tells us a phone number of a rented property, we contact the landlord to verify the availability and if necessary, mark the property as rented so it will not appear to customersShe can call us anytime, but if we are assisting other callers, we will return the call as we have done in the past

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] ***Below, please find a detailed response to the complainant’s issuesFirstly you should know that this customer paid for and used our service once before on January 24, The purpose of this statement is to say that the customer knows very well how our service works and the terms and conditions contained thereinCustomer said: I was told that if I chose not rent any of the properties on the listing that I would be fully refunded, no matter the reason that I chose not to rent any of the properties on the listingOur Response: The customer was told that if they don’t move, we offer a full refund policyIn addition to that, the signed contractual agreement that the customer received, reviewed and signed states as follows with regard to refund ability“LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT LEAST (3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESSREFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVEREFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACTFINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUNDLI MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN.” Customer may NOT cancel at any timeIn addition to the statement in the refund policy, the cancellation clause is noted as follows: “THERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” Then and moreover the last sentence of the contract states: “BECAUSE WE OFFER A FULL REFUND POLICY, THERE ARE NO CANCELLATIONS.” Our customers are offered a full refund if they have used our service as described and have not movedBecause we offer a full refund policy, there is no possibility of cancelling the serviceRefunds however are only issued subject to the customer conforming to the terms contained thereinIf you notice in the refund policy, the first line reads as follows: “LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE: ” The refund policy is strict and states that refunds are offered if clients do not moveIt does NOT SAY, whether the property they moved into was listed in our serviceWe do not make a differentiation about properties, the statement is whether or not the customer movedThe customer says they moved, so no refundThey knew that even from the last time they registeredThis is the second time they registered and used the serviceCustomer said: I disputed the charge through my bank, my bank had to resort to "reviewing their own records" because they were not able to contact the business even though I had provided them with the same number that was listed on the confirmation email that I received from LocatorsMy bank was unable to refund the charge due to "limited information." Our Response: The bank requested information about the customer transaction and we provided the detailsThe chargeback was reversed in our favorWe hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn summaryThe customer contacted our companyWe have provided services exactly as described in our policy agreementThis response has addressed and answered the complaint by way of explanation and clarificationTherefore we request that you mark this file as a resolution and ask that you please note our file accordingly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As far as their "services" rendered, those so called listings are not REALEither the places have already been rented or do not existRegardless of what the business believes, it is not a real oneWe would like a FULL REFUND AS SOON AS POSSIBLE Regards, [redacted]

Customer View of issue: I researched and found that this company has done this to so many others, I would've never done this if I was not promised NO COMPLEXES, Company Response: When clients log into our web site, they have a box to check which excludes Complexes and Buildings Doing this, eliminates the need to see any Apartment Complexes and buildingsIf the customer wants to see Apartment Complexes and Buildings, then she need NOT click the box Conversely, if she does NOT want to see them, then she SHOULD click the box Simple fix Customer View of issue: I was desperate and this place refused to help, I logged on several times but nothing changed and all the info was available for free online, some of the places didn't even give accurate information, I called and there were was different responses than they allowed posted, I told this to the rep and she said that they don't verify the information given they trust what they are saying but yet a paying member gets lies and fake information that they didn't have the time toCheck out Company Response: The customer did log in on April 10th and then again on the 11th and then waited until April 24thAfter that, they logged in on May 18th and then never again The number of changes vary from day to day as is the rental market Saying however, that “nothing changed” is misleading and not truePerhaps they didn’t see anything in the area they wanted or that fit the quality they desired, but properties were being added as well as properties being rented How many new ones appeared that would be considered by them, we do not knowPerhaps some (that they didn’t rent) perhaps none We however offer a 90-day service so just in case a person does not find something acceptable and move in the first few days (as many people do) then we allow access for up to and including 90-days They only logged in a total of FOUR times, even though we continued to provide new listings for them Customer View of issue: Please help resolve this situation Company Response: There seems to be no good resolution to their issue, as they subscribed to our service We provided the services They only logged into our system a total of times in the 9-day period, although we were continually providing access to all properties The services were provided and used The clients as stated in the previous response are not eligible for a refund based solely on the terms in the agreement

Subject: Complaint by Ms [redacted] Our Ref # [redacted] Case # [redacted] In reply to: Your ORIGINAL letter dated 09/15/To whom it may concern, Enclosed you will find a letter of response from Locators explaining "our side" of the complaint which is being filed by Ms [redacted] Below, please find a detailed response to the complainant’s issues Customer Complaint: He (company rep) assured me I would find what I wanted and neededhowever that was not the situationevery house that suited my needs was in the city and I adv him I did not want that due to the school districtCompany reply: In the discussion had with every client, we query down the search criterion to the County(s) desired, the minimum number of bedrooms needed and the target price by a $1,rangeWe then show all the properties sorted by area alphabetically for the choice of the customerIn Ms [redacted] ’s case, we showed her ALL the rental properties in our system that we within the Berks & Chester County areas in Pennsylvania ONLY, but showed only those which had a minimum of bedrooms or larger (so nothing smaller than a bedroom property) and providing than only those between $to $1,rent range were shown At that point, the choices of which of those properties to contact is left up to the customerThe number, quality and geographic area that a particular property is in is dynamic in nature as it reflects the real time rental market and therefore changes often whenever a rental becomes available or becomes rentedThe contract that the customer read, reviewed agreed to and signed contains the query specifics at the very top of the document and the first sentence in the first paragraph explains the nature of our service and the exact services we provide as follows: “THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON April 6, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” This is exactly what service we providedTo be clear and specific; we do NOT sort by school district, but rather show all properties within the search parameters and allow the customer to choose whatever property is available that they like, if anyIt is always the customer choice and whether or not any property in any area appears is at the rental market discretionWe can never determine how many, where or what quality of a property will appear in the futureOur service is to provide access to our database of rental properties for a 90-day term If customers have not moved after using the services as described in the signed contractual agreement, we offer a full refund policy in writingMs [redacted] actually only obtained the property listings on April 6th, 7th, 8th, 9th, 10th, 13th, 15th, 21st, May 6th and then finally on June 2nd, Basically she looked times in April, once in May and once in JuneWe were doing our job of adding and deleting properties throughout the entire 90-day termProperties may have been added or deleted, but during the times of inactivity the customer would have missed anything that became availableWe do not contact customers when properties become available, but rather allow them unrestricted access throughout the 90-day term Customer Complaint: the company then kept posting ads on craigslist for homes that were not on the search list at the same timei was told after days I could req a refund if I was unable to find anything with my needs and I needed to do so by faxafter my days I req the refund via fax and weeks later I have heard nothingi have been calling this dept for weeks to see what is going on and everyday I am unable to get through to a rep it places me on a hold to wait for a few min and then states they are busy or closed Company reply: In the signed contractual agreement, the advertising and refund policy is clearly explainedThat is we offer a full money back guaranteed if clients have not moved during the 90-day termRefunds are only accepted AFTER the 90-day termWe also give customers full weeks after that 90-day term with which to request a refundAdditionally, to obtain a refund, customers are required to obtain the listings throughout the 90-day termAs stated earlier, Ms [redacted] did not continue using the services as described and therefore was not eligible for a refundNot only is the entire refund policy written in the signed contractual agreement, there is a full page explanation when the customer logs into our web site which we mandate the customer sees BEFORE they can proceed to the listings and the customer has access to these documents at all times in the FAQ section in their accountIn addition to that, there is a recorded statement which states every detail for customers who callRefunds are also accepted in writing and require proof of addressThough Ms [redacted] states she submitted her refund via fax after the 90-day term, there is no record of ever having received itNot in the USPS mail, (as required) but neither via faxAs stated, the last time she even logged into the site to obtain new listings was Jun 2nd and her term didn’t even expire until July 5th The time to have her apply for a refund would have been between July 5th and July 20thHaving said that however, she would not have been eligible for a refund at all as she did not use the services as described Insofar as advertised properties, we state many places (but also in a boxed area in the middle area in bold print underlined) that we have no way to track any advertised property so clients are directed to use only the listings that appear in our database and that we will not discuss any advertised property Customer Complaint: Desired Settlement: I would like my refunded back to me, and for them to stop falsely advertrised Company reply: A refund at this time is contrary to the company policyThe customer did not follow the terms as written and therefore a refund cannot be issuedAnd, there is, was and never will be any advertisingRather, we advertise our service and explain to every client before any services are performed that we assist clients for a 90-day term and even offer a full refund policy of clients use the service and do not moveThere is no advertising of anythingEverything about our company is fully disclosed and designed for successIf clients use the service as described and still have not found success, we offer a full refund policy We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement In summaryThe customer contacted our companyWe have provided services exactly as described in our policy agreementThe customer is not eligible for a refund based solely on the terms contained in the signed contractual agreement

The rejection form the customer was "I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below." We have outlined the customers issues and responded to each and every aspect detailing our answers clearly It is difficult if not impossible to reply to “ it does not resolve my complaint.” Accordingly, because we offered such a detailed response, we will reinforce our original response which is simply reproduced for reviewUntil such time as we know what was unsatisfactory regarding our response, we have no other possible response and we ask that the complaint be regarded as resolved Customer’s Statement of the Problem: I am currently looking to move due to unforeseen emergency issues and seen a house for rent on Craigslist that sounded greatI called the number and got LocatorsThinking this might be a good chance to find the perfect location, because the man I spoke with stated these were privet landlordsAgain thinking this would be a great opportunity to find places that were not listed on Zillow and Trulia, as he statedCompany’s Response: The customer did contact our company to inquire about our servicesThey were explained to her and she decided to registerShe states that she was told that the landlords that list with us could not be found on Zillow or Trulia, but that statement is wholly untrueSuch a statement never was made by anyone from our company Customer’s Statement of the Problem: He asked me for my credit card information and before I even did the electronic signature I was charged!!! Company’s Response: The customer is NEVER charged before they read and agree to the contractual agreementWe place an authorization on the card and present the person with our agreement containing the terms of use including the purpose of our service as well as the refund and cancellation clausesNo fees are ever collect if the customer does not agree to those termsIf they never sign and agree, the services are not provided and the fees are never collected form our companyTo be clear, the customer stated that she was charged before the electronic signature, but that statement is false Customer’s Statement of the Problem: I received my "policy number" and the list of places showed upEvery single place on this is is available on other sights!! Why am I paying for a list of places that can be seen elsewhere!!? They also lied about this, I think they find listings and create informationCompany’s Response: The customer logged into the web site using her policy number and viewed the listingsShe did so on ONLY THE FIRST DAY AND NEVER AGAINShe had a self-induced expectation that the properties she would see were exclusive listings not found elsewhere, but we never set such an expectation Customer’s Statement of the Problem: As a matter fact I spoke with a Landlord a few days ago who is a realtor, this is listed for rent only on the realtor company she works forBut that same address is listed on here as wellCompany’s Response: Our company has listings form many people and landlords which includes realtorsMany times, the broker will allow all the listings they have to be listed through our company(Why wouldn’t they? We send clients directly to them, so we are a valuable lead source for all realtors.) Whether a realtor knew that the broker listed with us or not, is not a concernThough we are disappointed that a licensed Realtor would say such a thing is extraordinarily unusual and may not have happened at allHaving said that however, they were able to reach the landlord through our services, and only on the first day! The property was good enough and met all their criteria enough for them to call and successfully talk to the landlordWe did our job, by connecting them to each other Customer’s Statement of the Problem: I have attempted to make several calls right after to speak with someone and they have the calls screened!! You will not speak with anyone! You will leave a message and no one will get back with you! Company’s Response: We have no understanding of what the complainant means by screening callsWe have no way to “screen” any callCustomers call in and they push 1,2, or or dial an extensionThere is no screening doneOn August 7th she called our offices and spoke with a representativeShe said she was lied to by our representative and said everything in our listings she already viewedShe said she would not wait 90-days for a refund and the call was transferred to our Customer Support DepartmentThen the following sat August 8th She again called in and spoke to our Customer Support Manager and told us that she was going to contact her” attorney and other agencies” The statement that “You will not speak with anyone! You will leave a message and no one will get back with you!” is simply not true or accurateWe spoke with her each day she called Customer’s Statement of the Problem: I want my $back I need it to move by the end of this month!! They are stealing money from someone who was unprepared to have to move and was not evicted!! The place I have live over years was sold and the new buyer wants the units for his family Company’s Response: While our goal is to help every customer, and of course we certainly do not want to see anyone in a homeless situation, but the reality is that we did not put the client in the position of losing their homeTo our understanding, it was not even their fault eitherNew properties can be added and rented properties are deleted as soon as we are made aware throughout the 90-day term Desired Settlement: I want my money back! I also would like to see some sort of prosecution done to this company for lying and giving informationAlso for authorizing a payment without a signature first to the agreement of terms Company’s Response: At this time, the customer is not eligible for a refund as stated in the refund policy which was read and agreed to by the customer because refunds are only issued to eligible customers after the 90-day service and not beforeAs for prosecution, there is nothing to prosecuteNo one lied and no information was given Tell us why here

Customer complaint: I have attached a document with different websites from hundreds of people saying exactly what I have said! On your Revdex.com site you already have other complaints against this companyCompany response: We are addressing this complaint and any other complaints from other web sites are not relevantCustomer complaint: If they are such a reputable company, why do they not belong to the Revdex.com? Company response: The Revdex.com is a regional privately owned business and they charge a fee to be a memberBecoming a member is not required to address customers issues like we did in this complaintCustomer complaint: If you look at Craigslist it is filled with ads giving only the description and rental cost of properties which end up not existingI wanted to see the details on the one I originally called about on my list and when I got it, it wasn't thereI call this advertising and they are doing this to lure people in and get their $or whatever amount they charge (have seen differing amounts from other peoples posts)! Company response: This is not an accurate statement because the customer signed a contract that states the opposite as follows: “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC(HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” "WE ARE A REFERRAL SERVICE ONLYWE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERSWE DO NOT GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR SERVICEOUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE RENTAL UNITS." ABUSES OR UNAUTHORIZED USES OF THE SERVICE ON THE PART OF THE POLICYHOLDER TERMINATES THIS POLICYLI IS NOT RESPONSIBLE FOR LOSSES OF ANY NATURE WHATSOEVER.” “LI IS A CORPORATION ENGAGED IN THE BUSINESS OF GATHERING AND PROVIDING INFORMATION ON RENTAL PROPERTIES FOR OUR SUBSCRIBERSSOME INFORMATION IS OBTAINED FROM SCANNING AREA NEWSPAPERS AND SUBURBAN JOURNALS AND IS AVAILABLE TO YOU IF YOU OBTAIN AND PURSUE THESE ADVERTISEMENTSOTHER INFORMATION IS OBTAINED DIRECTLY FROM RENTAL PROPERTY OWNERS AND THEIR REPRESENTATIVES AND MAY NOT BE AVAILABLE TO YOU THROUGH THESE SOURCESWE DO NOT REPRESENT LANDLORDS AND THEREFORE CANNOT GUARANTEE THE INFORMATION WILL BE ENTIRELY CORRECTWE RELY ON THE INFORMATION GIVEN TO US BY THE LANDLORDLI TAKES AFFIRMATIVE STEPS TO DETERMINE THE ACCURACY OF THE INFORMATION GIVENERRORS BROUGHT TO OUR ATTENTION SHALL BE CORRECTED.” “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGSTHEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” That is a comprehensive description of our contract that summarily states that customers are NOT paying to see any property whether advertised or not, because this is NOT what we doIF IF a property is still available once the customer joins our service and obtains access to our database of rental property information AND that property is still available, they may contact the landlordBUT as the contract states, they are NOT paying to get information on any particular propertySimply, we sel access to our database of rental property informationCustomer complaint: When I originally called in and talked to [redacted] he told me it's possible to get the $back from the landlord you rent fromThat is not true at allEvery landlord I talked to on the list said they give nothing back to a tenant! I've called several privately owned property owners off the list a few times and no one has ever gotten back to meI asked [redacted] in our last conversation what the percentage of people getting their money back was and she stated "very low"Company response: The landlord fee reduction program is a voluntary program that a landlord MAY participate in if they chooseThat program is where the landlord agrees to reduce the tenant’s move in cost just because they came through our serviceSome landlords may choose to reduce the tenant 1st month rent by the fee the customer paid for our service, while others chose more and some choose lessNot every landlord participates in this program BUT IF THEY DO there is a code on that particular property which is a “$” IF that property has the $ code, that landlord has agreed and WILL participate by reducing the tenant rentIt is my belief that this customer asked every landlord to do that without any regard to whether or not the code appearedWe already asked the landlord and the answer is on the listingThis customer just didn’t pay attentionI know, because she said she called every landlord and asked themThat was unnecessary and I think she was just trying to make trouble for the landlords and I can see know why perhaps she hasn’t rented yetCustomer complaint: As soon as I received my list I was totally upset as it was not what I was expectingI thought I was going to see all those ads from Craigslist on my list but not a one of them was included in the list they provided of available properties Company response: Addressed aboveCustomer complaint: I'm a year old woman trying to find a nice place to live and their list wasn't going to provide that for me90% of what was on their list I had already seen on Trulia and ZillowAddressed aboveAnd we too, regardless of the customer’s age, were interested in helping the customer find a satisfactory rental unitIn fact, we even offer a full refund policy if they do not move! Customer complaint: I know for a fact that the listings that are giving out for Wolf Kline Management they are getting online and not from them!! Company response: We addressed this in the original complaint and said that we have been listing properties that belong to that company for many many yearsThat company also has their own web site where they list their propertiesWe even link to their web site!!! They may also advertise anywhere else such as craigslist, Trulia, Zillow or anywhere elseThey have that right as a companyLandlords are not forbidden for goodness sake, from advertising anywhere elseWere JUST A WAY TO HELP THEM FIND GOOD TENANTSWere FREE to landlord to use our servicesCustomer complaint: And to say I am "abusing our service" and suspending my access is just another way in my opinion to withhold any opportunity to get my money backIf a customer is unsatisfied with a service, that does not constitute "abuses or unauthorized uses of service" as written by company's rebuttalCompany response: This person has went far beyond being an unsatisfied customerShe has been harassing landlords and she is not using our services as designed and we reserve the right to cancel servicesIn her case we did and we believe this was the proper thing to doWe have addressed all the customer’s statements and at this time are not reversing any of our decisionsWe have been successfully matching landlords and tenants for decades and the few complaints we get are always addressed and resolvedThis resolution however is just not going to be to the former customers likingWe can’t help thatPlus PLUS this person actually used our service before in 2007! So she knows well about our services and policiesWe wish the customer the best of luck in finding a rental property

Please find this letter of response from Locators explaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issues Our customer purchased our services as defined in the signed contractual agreement as follows: “THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON September 6, AND IS TO BE USED EXCLUSIVELY BY MEI UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Please notice the underlined portion which specifically and emphatically (by underline) notates that the client is NOT purchasing the services to see properties that may or may not appear in advertisements Additionally to address this specific point, we put in a BOXED area in the middle of the contract that also speaks about advertised properties as follows: BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIATHEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSONYOU MUST REFER TO YOUR CURRENT LISTINGS ONLYThis text is contained in a box to draw specific attention to itBefore any fees are collected, the client must read and agree to the terms and must electronically sign the contract which Mr [redacted] did on June 8, at 1:51:PM thereby indicating to us his complete understanding and willingness to participate according to those terms Basically, the complaint of the customer is that no one in our company is willing to discuss properties that he saw online, and in fact we say in the contract that we will not discuss advertised properties The truth of what we say and said is that we have no way to track an advertised property once it is advertised simply because we do not put any type of tracking number or code in the adTherefore, because we cannot track the availability of an advertised property, we do not discuss advertised properties Rather (as stated in the contract and as was stated to the customer when she called our company on May 20th) we explain that clients must “ REFER TO YOUR CURRENT LISTINGS ONLY” The problem is that our customer just didn’t like our answer or the printed terms he agreed toUnfortunately, the reason we have those terms is as statedWe just can’t track a property once it becomes advertised We feel confident that if Mr [redacted] continues to use the services that he paid for, the service will surely workBecause if it doesn’t, we offer a full refund policy to clients that do not move, which is also written very clearly in the signed contractual agreement However, as far as the complainant’s main complaint, we simply will not discuss advertised propertiesWe explain our services and if client CHOOSES to use the service, they are presented a copy of our service terms which they must agree toIf they do not agree to the terms, a fee is NEVER charged and services are not rendered No secret, we don’t track advertised properties so we don’t discuss themWe tell customers that right on the contract in a boxed area! As for a refund, we always hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund, providing of course that they have fulfilled the terms of the policy agreement In summaryThe customer contacted our companyWe have provided services exactly as described in our policy agreementAll issues were clearly disclosed in the customer’s signed agreement and the issues have been addressed with the customer over the telephoneWe understand that he did not accept our answer, but it’s the only answer we have

Tell us why hereEnclosed you will find a letter of response from Locators explaining "our side" of the complaint which is being filed by Ms [redacted] Below, please find a detailed response to the complainant’s issuesFirstly, Ms [redacted] mentioned that “I mailed in my request for refund to the address that they provided with the information that they requested and have weeks ago and have still not heard from them.”And she also mentioned that she looked up our address and saw Mailboxes, Etc.To address this issue, let me start by saying that Mailboxes, Etcis where we have our mail sent toNo biggieShe’s rightLots of business use mail box to receive mailThat way, only authorized people get the mail and it isn’t left on the desk or in front of a door like the USPS does.As for being unresponsive, we received her request for a refund on May 4th, and we replied to her request the following week with a letter stating that her request for a refund was denied.But her address was Lambeth Road Catonsville, MDand the address on her refund request was [redacted] which was the address we mailed the letter toWhen checking the name of the customer, an address of [redacted] shows upSo, us having a P.OBox isn’t such a bad thingInsofar as her statement that no landlords would return her calls, clearly we can’t be held responsible for a landlord hearing her message and deciding not to call herLandlords make up their own mind about whom to rentWe have nothing to do with that and even so state in our contract as follows:“ LOCATORS NEITHER REPRESENTS TENANTS NOR LANDLORDS AND WE RELY ON THE INFORMATION OBTAINED FROM LANDLORDS ” As for her statement “They guarantee that if they don't find an apartment for you within days that they will refund your money and then try to make it impossible to get the refund.” We do have such a guarantee, but we don’t make it difficultThe refund terms are clearly defined in the contractIt is not difficultAll clients need do is use the service as described and not moveIn this case, the customer did move and she stated that in the refund letterAdditionally she sent in her request 14-days earlySo she was disqualified for a refundAs for her age, we did not ask for her age when she registered and neither did we ask about her income level.Bringing it up now is not germane to the issues on any levelAge and income are not part of our registration, refund policy nor do they have anything to do with this letter We hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn summaryThe customer contacted our companyWe have provided services exactly as described in our policy agreementWe have addressed each of the customers complaints in this response

To whom it may concern, Enclosed you will find a letter of response from Locators, Incexplaining "our side" of the complaint which is being filed by [redacted] Below, please find a detailed response to the complainant’s issuesCustomer’s Statement of the Problem: I submitted every piece of documentation needed for a full refundIt was sent via certified mailThe company sent me a letter indicating that they did not receive listings "days per week" for the day contract periodI printed and submitted the listings three times per week, with all of the other necessary documentation and they refuse to give me a refundDesired Settlement: I would like a refund as stated in my contractOur Response: Unfortunately, this is simply a technical issueOur refund policy states that clients must do precisely as directed in order to obtain a refundIn this case; The customer did submit her refund request in writing.The customer did submit her refund timely.The customer did submit prof of address (She did not move)The customer did NOT obtain the property listings days per calendar weekThe customer did NOT return the printed listings as requiredSpecifically, she did not log into the web site to obtain the listings 3-days per calendar week during the weeks of February 7th through the 13th and February 14th through 20thIn those two weeks, she received less than the required listingsAdditionally, with regard to returning the listings as required, though the customer did return most of the printed listings however there were some that were not returnedIn addition to not returning the ones mentioned above in February, (because she did not obtain them) she also did not return listings from the weeks of December 13th through the 19th and December 20th through December 26thAs mentioned, this is simply a technical issue and that is why a refund was not issuedA letter was sent to the customer stating that she was not eligible for a refund because the listings were not obtained by her and all of the required listings were not received by usWe hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreementIn summaryThe customer is ineligible for a refund at this time

To whom it may concern, The customer obtained our service to assist him in finding a residential rental propertyThe purpose of our service is to provide information on rental properties within a given search criteria for the customer to use and contact landlordsWhenever we register a customer, we present them with a written explanation of our servicesThis customer called us many times stating that once he logged into our web site, he could not determine if the property he saw on craigslist was included in his individual search resultsWe explain to him that he didn’t register to get one particular property, but rather for access to our database of informationHe was never told that the property he called about was available or that it would appear in his particular search results because the rental market changes rapidlyIn fact, we state the following in our written contract which was given to the customer which he read, agreed to and signed on April 11, 2016: “ I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Also, we have in a boxed area in the middle of our contract the following which pertains to advertisements: “BECAUSE OF CONSTANT PROPERTY UPDATES, ANY ADVERTISED PROPERTY MAY OR MAY NOT APPEAR IN YOUR LISTINGSPROPERTIES MAY HAVE BECOME RENTED, REMOVED OR THEY JUST DON’T MATCH YOUR CRITERIATHERE IS ABSOLUTELY NO WAY FOR US TO TRACK WHETHER AN ADVERTISED PROPERTY IS AVAILABLE IN OUR SYSTEM REGARDLESS OF WHEN IT WAS ADVERTISEDWE WILL NOT DISCUSS ANY ADVERTISED PROPERTYRATHER, YOU MUST RELY ON YOUR CURRENT LISTINGS ONLY.” So, while the customer makes a complaint of “The Company lured me in with deceptive and fraudulent advertising.” The customer is not accurate because we never “Lured” himHe called us and we explained our services to him over the phoneWe then sent him a written ONE PAGE, plain English agreement which he read, agreed to and then did affix his signature thereuponThe problem isn’t that he was lured into using our service, the problem is he feels that he wasThe reality is that he was notUnfortunately, we can only deal in realityComplaints however can be filed for any reason whether they are based in reality or notWe disclosed everything and when he called to ask questions, every question was answeredObviously not to his satisfaction, but we do not change the way we run our business, so we simply explained our services to him againSeveral timesMr [redacted] however just didn’t want to hear our explanationHe only wanted to hear what he wanted to hearIt is clear that we will not be able to make this customer “happy” without a full refund, but as stated in the signed contractual agreement, refunds are only issued subject to the written refund policyWe did everything we could to assist the customer, but as stated, refunds are only issued subject to the full terms contained in the signed contractual agreementWe hope that the information we provide to our clients is useful to them right awayIf not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the contractIn summaryThe customer contacted our companyThe customer did not register for a particular property as it states clearly in the contractFurthermore, the services were provided exactly as described in the contract

Customer’s Statement of the Problem: I spent $on the PROMISE that I would find an apartment in my budget within daysCompany’s response: No such promise is ever madeIn fact the opposite is trueIn the signed contractual agreement we specifically stipulate the following in the first paragraph as follows: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” And “WE ARE A REFERRAL SERVICE ONLYWE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERSWE DO NOT GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR SERVICEOUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE RENTAL UNITS."” This statement clearly indicates the opposite of what the customer said Customer’s Statement of the Problem: Not only did I NOT find anything but most of the listings on the site were old & weren't for rentCompany’s response: We give dates of availability on each propertyIf we are notified that a property has become rented, we delete it from our listings Customer’s Statement of the Problem: They suspended my account after days (which is policy, so I understood)I assumed I could simply renew my account to keep searching but they said I had to pay another $to do that! Company’s response: Simply, the customer had made the wrong assumptionWe offer a 90-day termAfter the 90-days, the services terminates as stated in the contract Customer’s Statement of the Problem: I asked if I could just get my refund because the site was not helpful at all & they told me no because they had several rules that "needed" to be followed & I did not provide thatCompany’s response: The rules she speaks of are in the agreement that she read, agreed to and signedThey stipulate the following with regard to refunds: “REFUNDS ARE ONLY ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE REFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACTTHERE ARE NO CANCELLATIONSNO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUNDI AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” In her case, her policy began June 13th The 90-days expired on September 11, and the exdpiration to apply for a refund was September 26th She applied for a refund on September 30th which h was 4-days past the expiration date of 109-days after joining the service However, she was also told that although she did not submit her refund request in writing, she also did not log in and view the properties as required, and therefore this requirement also would have precluded her from obtaining a refund Customer’s Statement of the Problem: I was not able to speak to a person face to face, I could not speak to a person over the pbone, I had to request a refund via mailWhen I replied to their letter they did not write backCompany’s response: She did speak to someone on the phone, and a letter was sent to her on October 4th, telling her the exact reason(s) she was denied a refund Customer’s Statement of the Problem: I find it weird that when I call, they forward me to the same voicemail where nobody calls me backCompany’s response: Our customer support staff talk to anyone that callsWe also have a refund information line that is a recorded statement and does not allow for messages to be leftIt is for information only Customer’s Statement of the Problem: I am a single mother & I spent that $because I desperately needed to moveCompany’s response: We did not ask her if she was a single mother and therefore the statement has no merit in this instance Desired Settlement: I would like a full refundCompany’s response: At this time, based solely on the terms contained in the signed contractual agreement, a refund at this time is not possible as the client did not qualify for a refund and accordingly, one was not issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I told the person who signed me up that I needed to find a place within days They assured me that was fine and that I would be refunded if I did not The response states that I would have had to search for days and not find a place for a refund If they had told me that when I signed up I would not have given them the credit card #! They use the refund as a selling point and then make it impossible to get a refund I would seriously doubt if they have ever given one! This is a huge scam I am an unemployed yr old woman and they said that their lists were always up to date They advertise apartments for low rents and none of the apartments advertised are mysteriously ever available Can you help me get my money back? Regards,

Greetings, Ms [redacted] makes mention that there was no information about the properties “ It did not give any info on the house or pictures ” but then states “The listings gave barely any info at all.” The reality is that we give detailed descriptions on each property including names, addresses, phone numbers, email if the landlord has it, as well as a detailed explanation of amenities offered so as a matter of factual representation, her statement falls short of a complete description of the truth A few other points in her complaint is that she called “ at least times ” but our report shows from Caller ID *** [redacted] she only called one time between October 31st and February 2nd She dialed our customer support number on January 30th, at 1:00:48pm and spoke to one of our support staff for a 3:duration call Also she stated that she “ was told that it will give me plus listings ”this kind of statement is never said in our company and this statement was absolutely never ever said to Ms [redacted] Her main complaint is that she was never told about the refund policy which is not accurateShe said “The rep told me I would definitely be able to get my money back if I didn't find an apartmentNOT ONCE did he EVER say anything about needing to print out everything and requirements on how many times a week you look.” Simply we said to her that if you do not move, we offer a full refund policyThen we gave her the refund policy in writing to reviewThe refund policy terms are very clear and require simply that if clients use the service by viewing the properties at least days per week and have not moved, they may receive a full refund She did receive the refund policy terms and did review themShe then did agree to those terms and did affix her signature thereupon, thereby indicating to us, her understanding and willingness to participate accordinglyA copy of the policy terms were also emailed to her for her records She ends by saying our company is a complete scamTo this I can confidently say, we are not In fact, we explain our services to each customerIn her case, we spoke to her on August 5th 2014, October 17th 2016, October 18th 2016, October 19th 2016, October 28th and then on October 29th she decided to pay for and use the servicesThen should the caller decide to use our services, we send them a copy of our registration document (one page) which contains our terms of service, what we do and do not do, our advertising policy and our cancellation and full refund policy termsThe customer then reviews the terms and if they agree and wish to use the services, they affix their signature, and we then capture the fund for payment of the service and they begin using our 90-day program to assist them in finding a residential rental unit If they decide that for any reason they do NOT want to use the service, they simply do NOT sign the agreement, payment is NOT captured and the services are NOT provided In her case she DID review the terms, DID sign the agreement, DID pay for the service and DID use the serviceNot enough but she did use the services Regarding participation, Ms [redacted] viewed the properties on October 29th, October 30th, November 2nd and November 9th and then she stopped lookingWe heard nothing from her until January 30th when she asked about a refundAt that time, she spoke to our representative and said “...why should I keep looking if I had to sign my lease again?” She was told that these are the requirements written in our refund policy which she read, agreed to and signedUnfortunately, she used profanity toward the employee and hung upThen we received and email from her which she then subsequently pasted into the text of this complaint Ms [redacted] purchased our servicesShe was aware of the terms of service including our refund policyShe never applied for a refund at allShe is not eligible for a refund based solely on the terms of the contractual agreement

Customer Issue: In response to the Locators response, I did follow the terms of the contractI logged in everyday for three months to obtain new information about available propertiesHowever everyday when I logged there were always the same properties When I signed up the person I spoke to said that the properties would automatically be updated for me once a day for me to view and see if there is anything that I might find that suites my needs If properties were to be posted on my account fitted to my preferences how am I not following the contract if I am logging in every day to view the properties that the locators term are supposed to be posting due to my preferences? I called several times asking if there were updated listingsOnce again I was told that the locators team would posted the available properties on my account once daily usially in the morningsSo I continued to check everyday and nothing was changed or updated? If I am supposed to obtain a new listing then why are representatives telling clients that the postings will be posted to the account every day for us to view? I am still insisting on my refund I did follow the contract and did check for new properties as agreed upon Company Response: The customer was denied a refund because she did not access the listings as requiredThough she states that she accessed the listings every day, the truth is that she accessed and viewed the listings only on the following dates and no others: Date 5/03/at 12:19:PM 4/14/at 10:19:AM 3/16/at 9:02:AM 3/09/at 7:18:AM 3/07/at 2:20:PM 3/06/at 5:13:PM 3/05/at 10:11:AM 3/03/at 7:03:AM 3/01/at 11:46:AM 2/28/at 11:29:PM 2/27/at 7:00:PM 2/25/at 4:00:PM 2/24/at 7:25:PM Whereas the contract requires viewing the listings more than timesAccordingly, the customer is not eligible for a refund and a letter was sent to her detailing the reasons for a refund denial

Customer’s Statement of the Problem: I paid for their service not renderedWith no advail I have been trying to find a home to live In Sussex coDelawareThere is a listings of homes that they put on their site and no one helps you, you have to call the phone no they provide for each
house listedWhen you call the no they never answer the phone, you have to leave a messageIf they call you back its to tell you that the house has been rented, not available I have been working on this listing site for about days, and not one availabilityThere was a listing that I was interested in,it was day old and not availableHow is this possible? I think it is a big scamThey help with nothing, just the listHow is one suppose to find housing with this advertising? Company’s Response: The customer is stating that we do not call landlords for her, which is trueOur purpose is to provide information to customers who call landlords of their choosingAs stated in the contract: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” The statement that landlords are not calling her back is something that is clearly beyond our controlInsofar as her saying that she has been using the listings to no avail or that there was “not one availability” she must mean that she would call, because there are many properties “available.” Of the ones she may have called, there does exist the possibility that landlords may not have returned her call, or that when she called a landlord told her that their property had become rentedBut the statement that there were no availabilities is not accurate as writtenAdditionally, we do not guarantee that the purchaser WILL find a satisfactory rental unitWe can never determine a person’s likes or dislikes of any property, or whether the landlord will or will not accept the tenantOur only purpose is to work with the client giving access to our database of rental property information for 90-daysHopefully they find a rental and moveIf they do not, we offer a full refund to customers that apply after having used the services as described in the signed contractual agreement throughout the 90-days Desired Settlement: I paid for this company to help me find a place to live in Sussex coBuy giving listings of available houses, and this has not happenedNo availabilitiesSomething is very wrong with this pictureI'm trying to find out if there are any more complaints against this companyIf you have this information I would greatly appreciate a copy Company’s Response: The customer did pay to have our company assist her in finding rental propertiesThis is exactly what we have done and will continue to do until October 24th