Nutra Research International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In response to the Locators response, I did follow the terms of the contractI logged in everyday for three months to obtain new information about available propertiesHowever everyday when I logged there were always the same propertiesWhen I signed up the person I spoke to said that the properties would automatically be updated for me once a day for me to view and see if there is anything that I might find that suites my needsIf properties were to be posted on my account fitted to my preferences how am I not following the contract if I am logging in every day to view the properties that the locators term are supposed to be posting due to my preferences? I called several times asking if there were updated listingsOnce again I was told that the locators team would posted the available properties on my account once daily usially in the morningsSo I continued to check everyday and nothing was changed or updated? If I am supposed to obtain a new listing then why are representatives telling clients that the postings will be posted to the account every day for us to view? I am still insisting on my refund I did follow the contract and did check for new properties as agreed upon

Customer’s Statement of the Problem: I paid for service that included new rental listing every day I never received new listing they were always the same the receptionist I spoke too said after days I could request my refund if I did not aquire a place to liveAt the end on my days
I did not find a place to move I mailed a letter requesting my refund of dollars after almost two months I get a letter back stating I do not qualify for my refund Company response: The customer is correct in regards to the fact that we offer a full refund policy for clients that have used the service throughout the 90-days and have not moved The customer joined the service on February 24, The 90th day was May 25, 2017 Our refund policy indicates that refunds are not considered before the expiration of the 90th day and must be received by us no more than weeks after that date, or in this case, we needed to receive the refund request before June 9th We received her refund request on June 6th The refund was processed and a letter was sent to her stating that she was not eligible stating the following reasons: Did not access the property database as requiredProof of address not provided Customer’s Statement of the Problem: Never un the contract was I informed of having to qualify to get my money back my contract stated that if I did not find a place I would be able to get my money back Company response: The signed contractual agreement actually spells out in very clear and exacting verbiage the terms of service including the entire refund procedureAccordingly, because the customer was unable to complete the refund terms, a refund was denied based solely on the terms of the written and agreed to refund terms Customer’s desired settlement statement: I want no problemsI just want mt money that I was told that I would get backThis company needs to redo their contracts and further improve their customer service and contact informationIt is very difficult to contact the locators refund department they never answer the phone and or arent available. Company response: The refund terms are always followed exactly by our companyThere is no need to redo our contract because the contract is fair and easy to understand with only requirements for the refund At this time, based on the terms of the refund policy, a refund cannot be issued and a letter detailing the specific reasons was mailed to the customer on June 30th

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am appalled at the lack of respect and concern you have for your customersI sent the email on April 11th, yes-- and NO ONE got back to me regarding itI had to follow up a week later when I STILL hadn't heard backThat was when I spoke to *** AGAIN (and she claimed I had not sent anything) upon checking the email, she then admitted that it had been receivedThis is sloppy on your partI said I would send the email with the faulty listings, and YOU failed to follow through I feel like you are close-minded and SO CERTAIN of your abilities as a business (very sub-standard, by the way) that you feel you don't need to address customer concerns and immediately shut them downYour "customers are always wrong" attitude is disgracefulI have NEVER had such an issue with ANY business dealing in my life I will absolutely be filing for a FULL refund in JulyI am warning everyone I know about your horrendous piece of wreckage that you call a businessYou lie, cheat, and treat customers with absolutely no regardI'm not the only one who thinks so, eitherEvery single person I've spoken to (including parents at my job who are looking for places to rent) have also told me about what a terrible company you areIt's my own stupidity for thinking you'd be something legit This complaint has not been resolved, and I will absolutely go public with this.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a document with 4 different websites from hundreds of people saying exactly what I have said! On your Revdex.com site you already have 39 other complaints against this company. If they are such a reputable company, why do they not belong to the Revdex.com? If you look at Craigslist it is filled with ads giving only the description and rental cost of properties ... which end up not existing. I wanted to see the details on the one I originally called about on my list and when I got it, it wasn't there. I call this false advertising and they are doing this to lure people in and get their $185.00 or whatever amount they charge (have seen differing amounts from other peoples posts)! When I originally called in and talked to [redacted] he told me it's possible to get the $185.00 back from the landlord you rent from. That is not true at all. Every landlord I talked to on the list said they give nothing back to a tenant! I've called several privately owned property owners off the list a few times and no one has ever gotten back to me. I asked Megan in our last conversation what the percentage of people getting their money back was and she stated "very low". I notice that wasn't in their reply. I also was never able to talk to Shaun again after the day he reeled me in ... 3/3/16. As soon as I received my list I was totally upset as it was not what I was expecting. I thought I was going to see all those ads from Craigslist on my list ... but not a one of them was included in the list they provided of available properties.  It seems many people are losing money that probably most of us don't have to lose. I'm a 68 year old woman trying to find a nice place to live and their list wasn't going to provide that for me. 90% of what was on their list I had already seen on Trulia and Zillow. I know for a fact that the listings that are giving out for Wolf Kline Management they are getting online and not from them!!And to say I am "abusing our service" and suspending my access is just another way ... in my opinion ... to withhold any opportunity to get my money back. If a customer is unsatisfied with a service, that does not constitute "abuses or unauthorized uses of service" ... as written by company's rebuttal.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As far as their "services" rendered, those so called listings are not REAL. Either the places have already been rented or do not exist. Regardless of what the business believes, it is not a real one. We would like a FULL REFUND AS SOON AS POSSIBLE.
Regards,
[redacted]

To whom it may concern, Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues. Our customer states that she was “…Scammed into paying $185.00...

for a rental service that doesn't produce what they are advertising on Craigslist.” This customer was not scammed into anything. Rather, she discussed the service on the telephone and then was sent a copy of the written terms of service. After reading and agreeing to the terms contained therein, she affixed her signature to the agreement and we provided our services which are described as: “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” She knew of and agreed to the use of and the purpose of our service. As you can see, there is no mention of anything other than the customer is paying for access to our database of rental property information. She was not paying “…NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT…” She was paying for “…A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Which is exactly what our company did. With regard to listings that appear on craigslist the following excerpt is also from the signed contractual agreement: “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS. THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” This customer knew about this policy and in fact called our office several times to ask about it. She however would not listen to any explanation. Rather she kept iterating that a particular landlord did not know about us. We explained to her and will add in this response that our job is to obtain and present as many properties as possible to the customer. Whether or not a landlord, agent, manager or what have you, remember speaking with us is irrelevant. What is relevant is whether the customer was able to contact the landlord from the information we provide. It certainly sounds like she was. On March 9th 2016, she called into our company and these are the notes from our file: “She called and said we are scammers because she didn't get anything that we advertised on craigslist on her list. I tried to explain she just kept saying baloney baloney baloney. Then she said that a management company we have doesn't give us permission to give out their info. I said It doesn’t matter if they remember or did or not. I tried to explain but she wouldn't let me then she said that the management company would not give her the $185.00 back to her. I didn't even try explain that answer. She wouldn’t have listened. She said she called her credit card company and the Revdex.com and her local tv station and she hung up on me“ Then on several days following, she sent us messages through our web site wherein she called our company a scam, quoted some unnamed (fake) person claiming to be a former employee and said she was going to contact every landlord and tell them to say they never gave us permission. Although we explained to her the reasoning and how we obtain information and that she was not paying for information on any particular property, she refused to listen and wanted our company to conform to her rules. She was told exactly what we do, how we work and how we obtain information. In the message she also said “I'm contacting every agency I can to report you and the scammer Locator business. Have a great day!!!” At this point, she is abusing our service and making false accusations about our company and her service has been suspended and she will not obtain a refund: “ABUSES OR UNAUTHORIZED USES OF THE SERVICE ON THE PART OF THE POLICYHOLDER TERMINATES THIS POLICY. LI IS NOT RESPONSIBLE FOR LOSSES OF ANY NATURE WHATSOEVER.” We tried in vain to explain to her our services. We tried in vain to answer and address all and any of her questions. Simply, she refuses to either listen or give us a chance to explain in a reasonable manner. She stated that something about “…They never hired you to procure tenants for them and as every other listing, would have never given me $185.00 back!!!...” Landlord do not hire us. We are hired by prospective tenants to have them gain access to our database of rental property information. In fact we tell all landlords we have already been hired and paid by tenants and we are a completely free service to them. She mentions about landlords not giving her the $185.00 she paid for our service back to her. Some landlords are free to participate in a “fee reduction program” wherein certain landlords are willing to reduce the first month rent for a tenant using our service. It is a totally voluntary program. Each landlord that has chosen to participate in that program is indicated in each listing with a “$” to show that they participate. Clearly the one landlord she contact that she mentioned that did not participate and also did NOT have the “$” to indicate so. But again, she did not want to have that discussion. The issue of whether or not a landlord or management company gave us permission is not a valid complaint. We obtain permission and whether or not a management company recalls, or perhaps one person gave permission and the other does know about it not is not an issue. The ONLY issue is did they customer use the information to contact the landlord. In this case she did, and therefore we performed our job. We do not receive any commission or payment from any landlord so frankly, we don’t care if they remember us or not. Again, our only concern is that the customer gets the information and acts in a responsible manner using the service as described and by contacting the landlord secures the choice to rent or not. Were only trying to get the tenant in front of the landlord. The rest is up to them. Ms. Hauck is not acting in a responsible manner and is not using the services as described. She is using the service and irritating landlords that want no part in her drama. We have however ceased providing services to this customer and shall not in the future. Any customer is free to complain, voice their opinion or ask any questions of us. This person however we believe will use our data to attempt to unfairly misrepresent our service to other people and because of this we have terminated our relationship with the customer. We provided services to this customer exactly as described in the signed contractual agreement. We did our best to provide correct answers to the customer also, but have failed to make this customer happy simply because she refuses to even have a civil discussion. She refuses to abide by the terms of the contract and states that she wil try to harm our company. She could have used our service as designed, contacted prospective landlords and made appropriate arrangements to rent. But instead she is focusing her time in this fashion. The real estate company she mentioned in fact does use our free service to list with our company at no cost. There are over 500 properties from that company from over the past decade. But again, that is not an issue. Had she had the ability to listen and understand our service, she may have even rented by now. I can’t imagine a landlord that would be interested in renting to a person who comes across as more interested in persecuting them and us rather than incentivize the landlord to rent to them! But, we wish her well and we hope she finds the perfect landlord. She just won’t be getting the leads from us. We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In summary... The customer contacted our company. We have provided services exactly as described in our policy agreement. This response has addressed and answered the complaint by way of explanation and clarification. There won’t be any other decision from our company as a rebuttal. Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly.

Customer View of issue:
I researched and found that this company has done this to so many others, I would've never done this if I was not promised NO COMPLEXES,
 
Company Response:
When clients log into our web site, they have a box to check which excludes Complexes and Buildings.
Doing this, eliminates the need to see any Apartment Complexes and buildings. If the customer wants to see Apartment Complexes and Buildings, then she need NOT click the box.
Conversely, if she does NOT want to see them, then she SHOULD click the box.
Simple fix.
 
Customer View of issue:
I was desperate and this place refused to help,
I logged on several times but nothing changed and all the info was available for free online,
some of the places didn't even give accurate information,
I called and there were was different responses than they allowed posted,
I told this to the rep and she said that they don't verify the information given they trust what they are saying but yet a paying member gets lies and fake information that they didn't have the time to. Check out.
 
Company Response:
The customer did log in on April 10th 2017 and then again on the 11th and then waited until April 24th. After that, they logged in on May 18th and then never again.
The number of changes vary from day to day as is the rental market.
Saying however, that “nothing changed” is misleading and not true. Perhaps they didn’t see anything in the area they wanted or that fit the quality they desired, but properties were being added as well as properties being rented.
How many new ones appeared that would be considered by them, we do not know. Perhaps some (that they didn’t rent) perhaps none.
We however offer a 90-day service so just in case a person does not find something acceptable and move in the first few days (as many people do) then we allow access for up to and including 90-days.
They only logged in a total of FOUR times, even though we continued to provide new listings for them.
 
 
Customer View of issue:
Please help resolve this situation.
 
Company Response:
There seems to be no good resolution to their issue, as they subscribed to our service.
We provided the services.
They only logged into our system a total of 4 times in the 9-day period, although we were continually providing access to all properties.
The services were provided and used.
The clients as stated in the previous response are not eligible for a refund based solely on the terms in the agreement.

Tell us why here... Enclosed you will find a letter of response from Locators explaining "our side" of the complaint which is being filed by Ms. [redacted]. Below, please find a detailed response to the complainant’s issues. Firstly, Ms. [redacted] mentioned that “I mailed in my request for...

refund to the address that they provided with the information that they requested and have 3 weeks ago and have still not heard from them.”And she also mentioned that she looked up our address and saw Mailboxes, Etc.To address this issue, let me start by saying that Mailboxes, Etc. is where we have our mail sent to. No biggie. She’s right. Lots of business use mail box to receive mail. That way, only authorized people get the mail and it isn’t left on the desk or in front of a door like the USPS does.As for being unresponsive, we received her request for a refund on May 4th, 2016 and we replied to her request the following week with a letter stating that her request for a refund was denied.But her address was 307 Lambeth Road Catonsville, MD. 21228 and the address on her refund request was [redacted] which was the address we mailed the letter to. When checking the name of the customer, an address of [redacted] shows up. So, us having a P.O. Box isn’t such a bad thing. Insofar as her statement that no landlords would return her calls, clearly we can’t be held responsible for a landlord hearing her message and deciding not to call her. Landlords make up their own mind about whom to rent. We have nothing to do with that and even so state in our contract as follows:“…LOCATORS NEITHER REPRESENTS TENANTS NOR LANDLORDS AND WE RELY ON THE INFORMATION OBTAINED FROM LANDLORDS…” As for her statement “They guarantee that if they don't find an apartment for you within 90 days that they will refund your money and then try to make it impossible to get the refund.” We do have such a guarantee, but we don’t make it difficult. The refund terms are clearly defined in the contract. It is not difficult. All clients need do is use the service as described and not move. In this case, the customer did move and she stated that in the refund letter. Additionally she sent in her request 14-days early. So she was disqualified for a refund. As for her age, we did not ask for her age when she registered and neither did we ask about her income level.Bringing it up now is not germane to the issues on any level. Age and income are not part of our registration, refund policy nor do they have anything to do with this letter.  We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In summary... The customer contacted our company. We have provided services exactly as described in our policy agreement. We have addressed each of the customers complaints in this response.

Customer’s Statement of the Problem: I spent $187 on the PROMISE that I would find an apartment in my budget within 90 days. Company’s response: No such promise is ever made. In fact the opposite is true. In the signed contractual agreement we specifically stipulate the following in the first...

paragraph as follows: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” And  “WE ARE A REFERRAL SERVICE ONLY. WE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERS. WE DO NOT GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR SERVICE. OUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE RENTAL UNITS."”   This statement clearly indicates the opposite of what the customer said.   Customer’s Statement of the Problem: Not only did I NOT find anything but most of the listings on the site were old & weren't for rent. Company’s response: We give dates of availability on each property. If we are notified that a property has become rented, we delete it from our listings.   Customer’s Statement of the Problem: They suspended my account after 90 days (which is policy, so I understood). I assumed I could simply renew my account to keep searching but they said I had to pay another $185 to do that! Company’s response: Simply, the customer had made the wrong assumption. We offer a 90-day term. After the 90-days, the services terminates as stated in the contract.   Customer’s Statement of the Problem: I asked if I could just get my refund because the site was not helpful at all & they told me no because they had several rules that "needed" to be followed & I did not provide that. Company’s response: The rules she speaks of are in the agreement that she read, agreed to and signed. They stipulate the following with regard to refunds: “REFUNDS ARE ONLY ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE.  REFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACT. THERE ARE NO CANCELLATIONS. NO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND. I AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.”   In her case, her policy began June 13th 2017. The 90-days expired on September 11, 2017 and the exdpiration to apply for a refund was September 26th 2017. She applied for a refund on September 30th 2017 which h was 4-days past the expiration date of 109-days after joining the service.   However, she was also told that although she did not submit her refund request in writing, she also did not log in and view the properties as required, and therefore this requirement also would have precluded her from obtaining a refund.   Customer’s Statement of the Problem: I was not able to speak to a person face to face, I could not speak to a person over the pbone, I had to request a refund via mail. When I replied to their letter they did not write back. Company’s response: She did speak to someone on the phone, and a letter was sent to her on October 4th, 2017 telling her the exact reason(s) she was denied a refund.   Customer’s Statement of the Problem: I find it weird that when I call, they forward me to the same voicemail where nobody calls me back. Company’s response: Our customer support staff talk to anyone that calls. We also have a refund information line that is a recorded statement and does not allow for messages to be left. It is for information only.   Customer’s Statement of the Problem: I am a single mother & I spent that $187 because I desperately needed to move. Company’s response: We did not ask her if she was a single mother and therefore the statement has no merit in this instance.   Desired Settlement:                       I would like a full refund. Company’s response: At this time, based solely on the terms contained in the signed contractual agreement, a refund at this time is not possible as the client did not qualify for a refund and accordingly, one was not issued.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I told the person who signed me up that I needed to find a place within 30 days.  They assured me that was fine and that I would be refunded if I did not.  The response states that I would have had to search for 90 days and not find a place for a refund.  If they had told me that when I signed up I would not have given them the credit card #!  They use the refund as a selling point and then make it impossible to get a refund.  I would seriously doubt if they have ever given one!  This is a huge scam.  I am an unemployed 61 yr old woman and they said that their lists were always up to date.  They advertise apartments for low rents and none of the apartments advertised are mysteriously ever available.  Can you help me get my money back?
Regards,

Customer complaint: I have attached a document with 4 different websites from hundreds of people saying exactly what I have said! On your Revdex.com site you already have 39 other complaints against this company. Company response: We are addressing this complaint and any other complaints from other web sites are not relevant. Customer complaint: If they are such a reputable company, why do they not belong to the Revdex.com? Company response: The Revdex.com is a regional privately owned business and they charge a fee to be a member. Becoming a member is not required to address customers issues like we did in this complaint. Customer complaint: If you look at Craigslist it is filled with ads giving only the description and rental cost of properties ... which end up not existing. I wanted to see the details on the one I originally called about on my list and when I got it, it wasn't there. I call this false advertising and they are doing this to lure people in and get their $185.00 or whatever amount they charge (have seen differing amounts from other peoples posts)! Company response: This is not an accurate statement because the customer signed a contract that states the opposite as follows: “I UNDERSTAND THAT PAYMENT TO LOCATORS, INC. (HEREAFTER CALLED LI) IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” "WE ARE A REFERRAL SERVICE ONLY. WE ARE NOT ACTING AS REAL ESTATE SALESPERSONS OR BROKERS. WE DO NOT GUARANTEE THAT THE PURCHASER WILL FIND A SATISFACTORY RENTAL UNIT THROUGH OUR SERVICE. OUR ONLY PURPOSE IS TO FURNISH THE PURCHASER WITH LISTS OF AVAILABLE RENTAL UNITS." ABUSES OR UNAUTHORIZED USES OF THE SERVICE ON THE PART OF THE POLICYHOLDER TERMINATES THIS POLICY. LI IS NOT RESPONSIBLE FOR LOSSES OF ANY NATURE WHATSOEVER.” “LI IS A CORPORATION ENGAGED IN THE BUSINESS OF GATHERING AND PROVIDING INFORMATION ON RENTAL PROPERTIES FOR OUR SUBSCRIBERS. SOME INFORMATION IS OBTAINED FROM SCANNING AREA NEWSPAPERS AND SUBURBAN JOURNALS AND IS AVAILABLE TO YOU IF YOU OBTAIN AND PURSUE THESE ADVERTISEMENTS. OTHER INFORMATION IS OBTAINED DIRECTLY FROM RENTAL PROPERTY OWNERS AND THEIR REPRESENTATIVES AND MAY NOT BE AVAILABLE TO YOU THROUGH THESE SOURCES. WE DO NOT REPRESENT LANDLORDS AND THEREFORE CANNOT GUARANTEE THE INFORMATION WILL BE ENTIRELY CORRECT. WE RELY ON THE INFORMATION GIVEN TO US BY THE LANDLORD. LI TAKES AFFIRMATIVE STEPS TO DETERMINE THE ACCURACY OF THE INFORMATION GIVEN. ERRORS BROUGHT TO OUR ATTENTION SHALL BE CORRECTED.” “BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS. THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT LISTINGS ONLY.” That is a comprehensive description of our contract that summarily states that customers are NOT paying to see any property whether advertised or not, because this is NOT what we do. IF… IF a property is still available once the customer joins our service and obtains access to our database of rental property information AND… that property is still available, they may contact the landlord. BUT… as the contract states, they are NOT paying to get information on any particular property. Simply, we sel access to our database of rental property information. Customer complaint: When I originally called in and talked to [redacted] he told me it's possible to get the $185.00 back from the landlord you rent from. That is not true at all. Every landlord I talked to on the list said they give nothing back to a tenant! I've called several privately owned property owners off the list a few times and no one has ever gotten back to me. I asked [redacted] in our last conversation what the percentage of people getting their money back was and she stated "very low". Company response: The landlord fee reduction program is a voluntary program that a landlord MAY participate in if they choose. That program is where the landlord agrees to reduce the tenant’s move in cost just because they came through our service. Some landlords may choose to reduce the tenant 1st month rent by the fee the customer paid for our service, while others chose more and some choose less. Not every landlord participates in this program BUT IF THEY DO… there is a code on that particular property which is a “$” IF… that property has the $ code, that landlord has agreed and WILL participate by reducing the tenant rent. It is my belief that this customer asked every landlord to do that without any regard to whether or not the code appeared. We already asked the landlord and the answer is on the listing. This customer just didn’t pay attention. I know, because she said she called every landlord and asked them. That was unnecessary and I think she was just trying to make trouble for the landlords and I can see know why perhaps she hasn’t rented yet. Customer complaint: As soon as I received my list I was totally upset as it was not what I was expecting. I thought I was going to see all those ads from Craigslist on my list ... but not a one of them was included in the list they provided of available properties.  Company response: Addressed above. Customer complaint: I'm a 68 year old woman trying to find a nice place to live and their list wasn't going to provide that for me. 90% of what was on their list I had already seen on Trulia and Zillow. Addressed above. And we too, regardless of the customer’s age, were interested in helping the customer find a satisfactory rental unit. In fact, we even offer a full refund policy if they do not move! Customer complaint: I know for a fact that the listings that are giving out for Wolf Kline Management they are getting online and not from them!! Company response: We addressed this in the original complaint and said that we have been listing properties that belong to that company for many many years. That company also has their own web site where they list their properties. We even link to their web site!!! They may also advertise anywhere else such as craigslist, Trulia, Zillow or anywhere else. They have that right as a company. Landlords are not forbidden for goodness sake, from advertising anywhere else. Were JUST A WAY TO HELP THEM FIND GOOD TENANTS. Were FREE to landlord to use our services. Customer complaint: And to say I am "abusing our service" and suspending my access is just another way ... in my opinion ... to withhold any opportunity to get my money back. If a customer is unsatisfied with a service, that does not constitute "abuses or unauthorized uses of service" ... as written by company's rebuttal. Company response: This person has went far beyond being an unsatisfied customer. She has been harassing landlords and she is not using our services as designed and we reserve the right to cancel services. In her case we did and we believe this was the proper thing to do. We have addressed all the customer’s statements and at this time are not reversing any of our decisions. We have been successfully matching landlords and tenants for decades and the few complaints we get are always addressed and resolved. This resolution however is just not going to be to the former customers liking. We can’t help that. Plus… PLUS… this person actually used our service before in 2007! So she knows well about our services and policies. We wish the customer the best of luck in finding a rental property.

Please find this letter of response from Locators explaining "our side" of the complaint which is being filed by [redacted]. Below, please find a detailed response to the complainant’s issues.   Our customer purchased our services as defined in the signed contractual agreement as follows:...

“THIS SUBSCRIPTION AGREEMENT (HEREIN CALLED POLICY) EXPIRES ON September 6, 2016 AND IS TO BE USED EXCLUSIVELY BY ME. I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.” Please notice the underlined portion which specifically and emphatically (by underline) notates that the client is NOT purchasing the services to see properties that may or may not appear in advertisements.   Additionally to address this specific point, we put in a BOXED area in the middle of the contract that also speaks about advertised properties as follows:    BECAUSE OF ADVERTISING DEADLINES AND OR THE CONSTANT REVISION OF LI'S LISTINGS, PARTICULAR PROPERTIES THAT APPEARED IN ANY ADVERTISEMENTS MAY NOT APPEAR IN LI'S LISTINGS.  THEY MAY HAVE BEEN PREVIOUSLY RENTED OR REMOVED FROM OUR DATABASE, OR THEY DO NOT MATCH YOUR CRITERIA. THEREFORE WE DO NOT GIVE OUT INFORMATION ON ANY ADVERTISED PROPERTIES OVER THE TELEPHONE OR IN PERSON. YOU MUST REFER TO YOUR CURRENT LISTINGS ONLY. This text is contained in a box to draw specific attention to it. Before any fees are collected, the client must read and agree to the terms and must electronically sign the contract which Mr. [redacted] did on June 8, 2016 at 1:51:43 PM thereby indicating to us his complete understanding and willingness to participate according to those terms.   Basically, the complaint of the customer is that no one in our company is willing to discuss properties that he saw online, and in fact we say in the contract that we will not discuss advertised properties.   The truth of what we say and said is that we have no way to track an advertised property once it is advertised simply because we do not put any type of tracking number or code in the ad. Therefore, because we cannot track the availability of an advertised property, we do not discuss advertised properties.   Rather (as stated in the contract and as was stated to the customer when she called our company on May 20th) we explain that clients must “…REFER TO YOUR CURRENT LISTINGS ONLY”   The problem is that our customer just didn’t like our answer or the printed terms he agreed to. Unfortunately, the reason we have those terms is as stated. We just can’t track a property once it becomes advertised.   We feel confident that if Mr. [redacted] continues to use the services that he paid for, the service will surely work. Because if it doesn’t, we offer a full refund policy to clients that do not move, which is also written very clearly in the signed contractual agreement.   However, as far as the complainant’s main complaint, we simply will not discuss advertised properties. We explain our services and if client CHOOSES to use the service, they are presented a copy of our service terms which they must agree to. If they do not agree to the terms, a fee is NEVER charged and services are not rendered.   No secret, we don’t track advertised properties so we don’t discuss them. We tell customers that right on the contract in a boxed area! As for a refund, we always hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund, providing of course that they have fulfilled the terms of the policy agreement.   In summary... The customer contacted our company. We have provided services exactly as described in our policy agreement. All issues were clearly disclosed in the customer’s signed agreement and the issues have been addressed with the customer over the telephone. We understand that he did not accept our answer, but it’s the only answer we have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern, Enclosed you will find a letter of response from Locators, Inc. explaining "our side" of the complaint which is being filed by [redacted] [redacted]. Below, please find a detailed response to the complainant’s issues. Firstly you should know that this customer paid for and used...

our service once before on January 24, 2016. The purpose of this statement is to say that the customer knows very well how our service works and the terms and conditions contained therein. Customer said: I was told that if I chose not rent any of the properties on the listing that I would be fully refunded, no matter the reason that I chose not to rent any of the properties on the listing. Our Response: The customer was told that if they don’t move, we offer a full refund policy. In addition to that, the signed contractual agreement that the customer received, reviewed and signed states as follows with regard to refund ability. “LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE: (1) RECEIVED OUR PRINTED LISTINGS AT LEAST (3) DAYS PER CALENDAR WEEK DURING THE INITIAL (90) DAYS; (2) MAILED THEM TO OUR CORPORATE OFFICE ALONG WITH YOUR WRITTEN REQUEST FOR A REFUND AND VERIFICATION (CURRENT UTILITY BILLS IN YOUR NAME) OF PRESENT ADDRESS. REFUNDS ARE ISSUED PROVIDED YOU HAVE COMPLETED THE PROCEDURES LISTED ABOVE. REFUNDS WILL ONLY BE CONSIDERED AFTER (90) DAYS BUT BEFORE (105) DAYS FROM THE DATE OF THIS CONTRACT. FINDING A RENTAL UNIT THROUGH MY OWN EFFORTS OR DECIDING NOT TO UTILIZE THE SERVICES, FOR WHATEVER REASON(S), DOES NOT JUSTIFY A REFUND. LI MAKES NO WARRANTY EXPRESSED OR IMPLIED OTHER THAN AS STATED HEREIN.” Customer may NOT cancel at any time. In addition to the statement in the refund policy, the cancellation clause is noted as follows: “THERE ARE NO CANCELLATIONS. NO OTHER CIRCUMSTANCES WARRANT THE ISSUING OF A REFUND. I AM AWARE THAT THIS IS THE FULL AGREEMENT, AND THAT THIS AGREEMENT MAY NOT BE ORALLY MODIFIED.” Then and moreover the last sentence of the contract states: “BECAUSE WE OFFER A FULL REFUND POLICY, THERE ARE NO CANCELLATIONS.” Our customers are offered a full refund if they have used our service as described and have not moved. Because we offer a full refund policy, there is no possibility of cancelling the service. Refunds however are only issued subject to the customer conforming to the terms contained therein. If you notice in the refund policy, the first line reads as follows: “LI OFFERS A FULL MONEY BACK GUARANTEE IF YOU HAVE NOT MOVED INTO A SATISFACTORY RENTAL UNIT WITHIN THE FIRST (90) DAYS AND HAVE:…” The refund policy is strict and states that refunds are offered if clients do not move. It does NOT SAY, whether the property they moved into was listed in our service. We do not make a differentiation about properties, the statement is whether or not the customer moved. The customer says they moved, so… no refund. They knew that even from the last time they registered. This is the second time they registered and used the service. Customer said: I disputed the charge through my bank, my bank had to resort to "reviewing their own records" because they were not able to contact the business even though I had provided them with the same number that was listed on the confirmation email that I received from Locators. My bank was unable to refund the charge due to "limited information." Our Response: The bank requested information about the customer transaction and we provided the details. The chargeback was reversed in our favor. We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In summary... The customer contacted our company. We have provided services exactly as described in our policy agreement. This response has addressed and answered the complaint by way of explanation and clarification. Therefore we request that you mark this file as a resolution and ask that you please note our file accordingly.

Customer’s statement of the problem: Locator advertises on Craigslist, listing rental properties for little rent to get you into a contract, assuring that once contract fee is paid but no rental is found, the fee would be reimbursed.   Company response to customer: Each client receives a copy...

of our terms and conditions including the refund policy before any fees are collected or services provided. We offer each client the ability to use our services for 90-days. If at the expiration of those 90-days, they have not moved, we offer a full refund policy which again, is given in writing to each client.     Customer’s statement of the problem: First issue: the inexpensive rental properties for 60 days were never listed on the list of rentals that I as a consumer would have access to. supposedly they all rented out before the advertising occured. I tracked 12 properties in 3 days that were rented out prior to advertising - if that truely is what is happening. My impression is that inexpensive advertising gets people contracted. Since my status was such that a budget was/is limiting me, I was unable to rent the more expensive rentals.   Company response to customer: This was a 90-day service not a 60-day service I’m not sure what is meant by tracking, however I suppose he is reflecting that he saw proeprties advertised online that were advertised, but was unable to view them on our company site after paying for our services.   This issue is addressed in writing in the contractual agreement that is signed by the customer before any fees are collected or services performed. Additionally, we have a second place in writing that clients are forced to review the first time they log into our site and then we have an entire paged dedicated to this issue so clients are not confused.   The first line in our contract states ”I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”     Customer’s statement of the problem: Secondly, no rental was found, so after 60 days I asked for my money to be returned. This was declined with the argument that I had not thoroughly enough searched. My work ask great travel times of me, so internet accessibility is spotty for a week or two at a time, and that was clarified as non-problematic before signing the contract. In hinesight, that was the argument to not reimburse the money to me. Company response to customer: As mentioned, our services are a 90-day program. This customer joined our service on June 12, 2017 (Almost one year ago and is just now making a complaint) Her 90-th day was on September 10th 2017. We received a request for a refund on September 23rd 2017. The letter stated that she moved.   A letter was sent to her NEW address in Coatesville (Prior address was Kennett Square) which outlined the exact reasons her request for a refund was denied. She did not fulfill the terms required to obtain a refund, and accordingly, a refund was not issued.   Desired Settlement:                       I would love for Locators to adjust their advertising strategy and only list properties that are truely available. While it would be great to get my $180 back, it is not my primary concern. I want this fraudulent behavior noted, and stopped/ adjusted please. That's all. Thank you for listening.   Company response to customer: There is no need to adjust the advertising, as customers know what they are purchasing because we explain it in writing. Additionally, there is no fraudulent behavior.

This complainant is a landlord and not one of our customers. We do not charge landlords. We are hired by tenants. Once a tenant pays us to obtain property information from them, we do so. Part of obtaining the property information is from varying online sources. Ms. [redacted] listed a property on...

Craigslist. We took that information and gave it to our customer who then contacted Ms. [redacted]. The customer contacted us and told us how rude the landlord was because she got the property information through Locators.   She told us that Ms. [redacted] told them we were a scam (which we are not) and that she was going to call the Revdex.com.   On November 21st, 2016, we called Ms. [redacted] because of her ad on Craigslist. We left a detailed message stating that we were calling from Locators about her rental property and that we would pass the information along to our clients. We left our name and telephone number. We asked that she call us back.   Then on November 30th 2016, she called us back and began saying that nobody gave permission for us to list her property and she began saying over and over “No, No, No, No, No, you’re a scam.” She then said that she would call the Revdex.com the following day.   Our representative simply said that we are a free service to all landlords including her and that our clients have already paid us to get information for them and all we did was simply refer them to her.   She again stated we don’t have permission to do so. We said “If you would not like calls from tenants, we can take your listing out of our system to make sure our qualified tenants never call you.” She said she was going to call the Revdex.com. Our response to this complaint is as follows: We are not any type of scam. Craigslist is a public web site accessible by anyone. We obtained the information from Craigslist. We contacted the landlord. When the landlord told us not to list her property, we took it out of our system. We do not wish to have any contact with this person anymore because she was rude to our representative and to a prospective tenant that was ready to rent from her.   There is nothing illegal and we are not a scam. Our customer(s) paid us to gather and disseminate information to them. That is what we did.   If Ms. [redacted] does not want to speak to and rent to prospective tenants, she shouldn’t be a landlord.   No scam here. Nothing illegal here. This is not a valid complaint. Ms. [redacted] suffered no harm and in fact, she actually simply ruined her chance to get a decent tenant.

Below is the response from Locators explaining "our side" of the complaint which is being filed by [redacted]. Customer’s Statement of the Problem: This rental service is a scam. I paid money for them to help me find somewhere to move. If they do not help within 90 days they are supposed to...

give you a refund. They did not follow through with their service and I have had numerous problems with them. The person in charge was very rude and unprofessional. He told me he did not care about my problem and he will not refund me my money Company response: On February 28, 2016, the customer signed up for our service. As for all clients, we offer a full refund policy to clients that have not moved during those 90-days. The 90-days for this client will expire on May 28, 2016. She will have 15 days after that date to submit a request for a refund which must be before June 12, 2016. On April 28, Ms. [redacted] contacted our office 3 times to inquire about a refund. She was told that there were several issues. Firstly, the service term had not yet expired. She said she decided not to move. We then explained to her that secondly, she had not obtained the property information as described in the detailed refund explanation and therefore would not qualify for a refund. On the fourth time she called that day, she spoke with a manager who also told her she had not qualified for a refund per the terms of the signed customer agreement, but since she was still looking for a place and had not moved, perhaps she should continue to use our services to help her. The notes said, “She seemed ok.”  The notes were obviously wrong. Our company offers each client in writing a full refund policy. Simply, if clients have not moved within the 90-days and have used our services as required, then we offer a refund. Refunds however or only issues pursuant to those terms. Unfortunately, though Ms. [redacted] does not appreciate that policy, she was made aware of it and did understand because she read over the agreement before she signed or paid for it and further, we also showed her a full page explanation regarding the refund policy and a phone number to call that explains the policy in GREAT SPECIFIC detail. In other words, we do everything to let clients know about our refund policy. In this case, she simply does not qualify for a refund based on the terms of the client agreement. We hope that the information we provide to our clients is useful to them right away. If not, as stated in the contract, they are encouraged to continue to access the listings until; they either find a suitable rental or obtain a full refund providing of course that they have fulfilled the terms of the policy agreement. In summary... The customer contacted our company. We have provided services exactly as described in our policy agreement. The customer is not qualified for a refund at this time.

Customer’s Statement of the Problem: Ad ran for 30 days & updated 3 days prior to calling: $1095 3 bdr single w garage new kitchen updated bath full dinningroom large livingroom full basement. 9826924 number directed to locator advertised in my school district not listed on website. Listing...

$1095 3 bse w large deck & yard Leola quiet community custom kitchen w all major appliances washer dryer central air gas heat. Posted 30 days updated 3 days prior to calling 9826924 locators listing not on site . 11 total homes in total posted and updated 3 days prior to calling I have all written down for documentation and were not on the website all different phone numbers all routed to LOCATORS operators. Once I spoke to rep [redacted] at ex[redacted] on 7/24 & paid $185 on my Visa card he told me about the website and said I would be talking to homeowners by dinnertime.   There were 5 listings 2 townhouses one hotel one not available yet all the rest were through realtors that you were required to have a credit score 600 or better and make 3 times the amount of the monthly rent which they don't tell you about! They tell you will be speaking with private homeowners. They tell you they update their listing daily & if the homeowners dont answer their phones which they keep in contact with constantly to make sure the property hasn't been rented since they advertise for free with the homeowners or the remove it immediately.   One lady [redacted]. ** XXXXXXXX road Leola pa stated her rental wasn't even up for showing until mid August and she never heard of locators and did not put a advertisement with them   She also required a certain income limit to rent her property. Since I paid for the website it has not had no new rentals in my school district.   Company Response: Firstly, to address advertised properties, we make very clear to any caller or customer that we we speak, properties are getting rented and properties are being added. The first line in our contract states the following: “I UNDERSTAND THAT PAYMENT TO LOCATORS IS NOT TO RECEIVE INFORMATION OF ANY PARTICULAR DWELLING WHETHER ADVERTISED OR NOT, BUT RATHER FOR A SERVICE THAT WILL PROVIDE ME WITH ACCESS TO LISTINGS OF RENTAL PROPERTIES ONLY OF THE CRITERIA DESCRIBED ABOVE.”     Additionally, we have a boxed area in the center that discusses the advertised properties more in depth. Further, we require every client to review 6 pages of information prior to ever logging into our site to view any properties. One of those pages has that information box repeated and we also have an entire page that explains about advertised properties.   We make it very very clear about advertised properties and the fact that we require that clients only go by the listings form the database because of the nature of rental properties becoming rented or deleted from our system. Simply, we cannot track any advertised property once it has been advertised.   As for telling people that they will be speaking with “Private” homeowners, we tell customers that we will release everything based on the county and they can search through our listings and contact the landlords directly. It is completely untrue that we tell people that they will ONLY speak with private property owners. Our service lists properties for any landlord including real estate agents, building managers and property management companies. Our job is to place the customer in front of as many properties as they choose.   The landlord she spoke of having a property not available until mid-august is true. HOWEVER… The date of availability was and is marked as available AUGUST 7, 2017! The customer may not have noticed that fact.       Desired Settlement:                       I would like to see LOCATORS to have to stop advertising on craigslist. They advertised 2500 listings I went through & called! All but 100 listing on craigslist were directed to them & even [redacted] himself told me they run 90% of advertising for house & apartment remtals on craigslist.   They are scamming individuals with false advertisment & taking a huge fee.   I was told I would get a full refund for my money if I could not find a rental. However it was not made clear to me until I read it myself on the website that it won't be refunded for 90 days and not unless I write them.   I want a refund immediately to my Visa for all their misleading information! The chances of someone waiting 90 days & taking the time to write them to get a refund are much less then the above mentioned.   Company Response: We will continue to assist people in find rental properties and helping landlords find good tenants and part of that is to advertise and that too must continue.   We have never nor will we ever “scam” anyone. Rather, we accept phone calls, discuss any questions, explain our services and make sure that every client has a chance to review our contractual agreement before any charges are captured.   As for the refund, it is true that clients must use the services for 90-days before becoming eligible for a refund. Some people don’t have 90-days, many people find something in the first few days and still others need the time to find the right place.   Our policy, which was known by the customer through conversation and in writing in the signed contractual Agreement, explains very clearly that refunds are only issued after the client participates and obtains/views the listings throughout the 90-day term.   Had the customer not agreed with those terms, all she had to do was not sign the agreement, and the card would never have been charged, and she would have never received our services.   But since she did read the terms, knew of the refund policy, was aware that refunds are never given before 90-days and that she needed to apply for a refund, then the terms were agreed to, she did understand and she did agree to the terms including the refund policy.   And yes, customers must notify us if they want a refund. We don’t just issue refunds, and that too was told to the customer.   None of our information is “misleading.” In fact, it is the exact opposite of misleading because it is exact, specific and clear. There is obviously some kind of misunderstanding, but we explain the services, show the customer our terms in writing and do not collect a fee until and only if the customer reads, agrees to and signs the terms of service including the refund and use policy.   The services were provided exactly as described in the signed contractual agreement.

Customer statement: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am appalled at the lack of respect and concern you have for your customers.   Company response: Were sorry. That was not our goal. Our goal is customer satisfaction and we respect each customer and are concerned with their success. If we failed you in that regard and you feel this way, we apologize.   Customer statement: I sent the email on April 11th, yes-- and NO ONE got back to me regarding it. I had to follow up a week later when I STILL hadn't heard back. That was when I spoke to Megan AGAIN (and she claimed I had not sent anything) upon checking the email, she then admitted that it had been received. This is sloppy on your part. I said I would send the email with the faulty listings, and YOU failed to follow through.   Company response: We did follow through and we did speak with landlords and we made any necessary adjustments. Thank you for bringing the issue to our attention.   Customer statement: I feel like you are close-minded and SO CERTAIN of your abilities as a business (very sub-standard, by the way) that you feel you don't need to address customer concerns and immediately shut them down. Your "customers are always wrong" attitude is disgraceful. I have NEVER had such an issue with ANY business dealing in my life.   Company response: Well, honestly, this is a feeling that you have and not so much a complaint, and certainly we cannot control any person’s feelings. We’re disappointed that we somehow made you feel this way, but we do strive for complete customer satisfaction, knowing of course that 100% happiness is not possible, but we do address and try to resolve each customers concern. As mentioned, this issue brought to our attention was reviewed, addressed and resolved by making all necessary adjustments in our database.   Customer statement: I will absolutely be filing for a FULL refund in July. I am warning everyone I know about your horrendous piece of wreckage that you call a business.   Company response: We offer each customer a written refund policy. All refunds are addressed solely based solely on the terms of that policy. Qualified clients that apply for a refund, get a refund. If clients are not qualified based again, solely on the terms of the refund policy, then a refund cannot be issued. Feel free to submit your refund request and it will be addressed promptly.   Customer statement: You lie, cheat, and treat customers with absolutely no regard. Company response: Not true. This is just your feeling.   Customer statement: I'm not the only one who thinks so, either. Every single person I've spoken to (including parents at my job who are looking for places to rent) have also told me about what a terrible company you are. It's my own stupidity for thinking you'd be something legit. This complaint has not been resolved, and I will absolutely go public with this.   Company response: The issue that the customer brought to our attention was information felt to be erroneous. The information was addressed and handled. The rest of this complaint simply deals with the feeling of the customer. The fact is that the customer feels upset because the timeliness of the way we resolved the issue. Rest assured the issue was in fact resolved. As mentioned in the initial response, one of the landlords was actually resolved BEFORE the email was sent or before the customer contacted us!   The complaint has been resolved and there is no need to “Go Public” with anything. The only thing that can be said is that you felt that we should have fixed the issue immediately to your desire rather than have you follow up with a property that you already reported.   All issues were resolved. There is and was no wrong doing on the part of the company. Services were provided exactly as described and issues brought o our attention WERE ADDRESSED AND RESOLVED IN FULL.

Greetings, Ms. [redacted] makes mention that there was no information about the properties “…It did not give any info on the house or pictures…” but then states “The listings gave barely any info at all.”   The reality is that we give detailed descriptions on each property including names,...

addresses, phone numbers, email if the landlord has it, as well as a detailed explanation of amenities offered so as a matter of factual representation, her statement falls short of a complete description of the truth.   A few other points in her complaint is that she called “…at least 50 times…” but our report shows from Caller ID [redacted] [redacted]  she only called one time between October 31st 2016 and February 2nd 2017. She dialed our customer support number on January 30th, 2017 at 1:00:48pm and spoke to one of our support staff for a 3:35 duration call.   Also she stated that she “…was told that it will give me 100 plus listings…”this kind of statement is never said in our company and this statement was absolutely never ever said to Ms. [redacted].   Her main complaint is that she was never told about the refund policy which is not accurate. She said “The rep told me I would definitely be able to get my money back if I didn't find an apartment. NOT ONCE did he EVER say anything about needing to print out everything and requirements on how many times a week you look.” Simply we said to her that if you do not move, we offer a full refund policy. Then we gave her the refund policy in writing to review. The refund policy terms are very clear and require simply that if clients use the service by viewing the properties at least 3 days per week and have not moved, they may receive a full refund.   She did receive the refund policy terms and did review them. She then did agree to those terms and did affix her signature thereupon, thereby indicating to us, her understanding and willingness to participate accordingly. A copy of the policy terms were also emailed to her for her records.   She ends by saying our company is a complete scam. To this I can confidently say, we are not.   In fact, we explain our services to each customer. In her case, we spoke to her on August 5th 2014, October 17th 2016, October 18th 2016, October 19th 2016, October 28th 2016 and then on October 29th 2016 she decided to pay for and use the services. Then should the caller decide to use our services, we send them a copy of our registration document (one page) which contains our terms of service, what we do and do not do, our advertising policy and our cancellation and full refund policy terms. The customer then reviews the terms and if they agree and wish to use the services, they affix their signature, and we then capture the fund for payment of the service and they begin using our 90-day program to assist them in finding a residential rental unit.   If they decide that for any reason they do NOT want to use the service, they simply do NOT sign the agreement, payment is NOT captured and the services are NOT provided.   In her case she DID review the terms, DID sign the agreement, DID pay for the service and DID use the service. Not enough… but she did use the services.   Regarding participation, Ms. [redacted] viewed the properties on October 29th, October 30th, November 2nd and November 9th and then she stopped looking. We heard nothing from her until January 30th 2017 when she asked about a refund. At that time, she spoke to our representative and said “...why should I keep looking if I had to sign my lease again?” She was told that these are the requirements written in our refund policy which she read, agreed to and signed. Unfortunately, she used profanity toward the employee and hung up. Then we received and email from her which she then subsequently pasted into the text of this complaint.   Ms. [redacted] purchased our services. She was aware of the terms of service including our refund policy. She never applied for a refund at all. She is not eligible for a refund based solely on the terms of the contractual agreement.