Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good day MrC [redacted] and thank you for your prompt responseI originally paid for six single day park entries and parking fee for vehicle when our family attended on May 29, This offer would have been suffice if it had been offered in the summer of Based on this initial offer, our family will only be getting a meal package for all six attendees outside of what I originally paidAlso as I originally mentioned, I am a single grandmother and the seven passenger vehicle that I had at the time, I no longer own and I now have a four passenger CRVThis means that when I take my grandchildren to Kings Dominion I must either have their parents help drive everyone down or rent a larger vehicleWith that being said, I would like to make the following counter offer since the season passes are not being accepted:Increase the number of single day passes from to to cover their parents and increase the parking passes from to to cover two vehicles entering the park, increase the meal passes to eight individuals and add a one night hotel stay at the Hampton Inn hotel in [redacted] Regards, [redacted] ***
Dear Revdex.com,We have researched the complaint on our end Based on the transaction number provided by the guest we were able to pull the records Our records show that two (2) tickets were purchased on 8/9/The tickets were part of a special group event run by an organization named *** The tickets were valid for admission after 3:pm on the day of the event which was 8/19/ If the guest tried to enter the park prior to 3:00pm the tickets would not scan In looking at our data we do show that both tickets were scanned at our front gate at 6:48pm.Thank youScott C [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the response I sent to the Kings Dominion agent on June 2, - (Again thank you for your assistance however - I will be going back to the Revdex.com - AGAIN I am disappointed at the outcome It has taken me since March 31, to try and resolve this situation, and for there to be ZERO compensation is discourteous I will not do business with Kings Dominion again This has been the worse possible situation - and for this "all about the kids" park to treat loyal customers as such - is plain immoral Clearly it is all about the money and not the families!) Regards, [redacted]
Our customer service department researched this complaint and discovered that we had never been contacted by the consumer We reached out to her and offered discount tickets to return to the park She was appreciative for the follow up and the offer.Thank you Scott C [redacted]
This customer's purchase was not made through King's Dominion directly but from an outside sourceDue to this the customer was asked to provide proof of payment to look into this matterThe customer is still welcome to provide this to King's Dominion at this time
We will able to issue Ms [redacted] six (6) complimentary tickets to the park and one (1) parking pass all valid for one (1) regularly scheduled operating day during the season In addition, we will provide six (6) single meal deals that they may use on their visit to the park Please confirm the mailing address and we will mail them to Ms [redacted] within the week.Thank youScott C [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I would like to first address customer service concerns of the group In 2014, the customer’s group had the first performance spot for our music festivalKings Dominion made an error and reassigned another group in its placeTo provide good customer service for our error, we made
arrangements with the customer to be the first performance of the day for the dateTo ensure that they would make their performance time we added additional staffing and opened a separate entrance gate for them, which we normally do not openA portion of the group was on time while other members arrived about minutes lateSince we opened this extra gate the group was still able to perform on time.The other concern for the customer was hours of operationWe released our operating schedule in fall of 2014. At that time, the scheduled hours for May 29th were 10:00am-8:00pmIn January of we changed our operating hours for that day to 10:00am-6:00pm, along with four other changes to our calendar for the yearWhile the customer did have a reservation in place, we did not have a ticket order form or payment until May 4th -- many months after the date changeWe understand that the group paid for buses until 8:00pm and we were informed that if they had known about the time change they could have saved $3,We did offer to extend the valid dates of the group’s tickets for a second visit within a set time period -- a value of over $8,000. We also offered them $of our in-park money, as well as ride exit passes for the group to skip the lines of ridesThe customer refused all of these options. Kings Dominion values all of our customers and we do our best to take care of them so that they have a great experience. We feel that we went above and beyond to make this group happy.Our disclaimer includes “prices, policies, programs and operating schedule subject to change without notice,” -- a standard in our industry and the hospitality industry in general
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Ms***, My name is Jacob and I am writing to you regarding a complaint that you registered with the Revdex.com regarding a situation that you found concerning during your visit to the parkIn order for me to investigate the circumstances surrounding the experience you describe in your complaint and
determine the appropriate resolution, I need some additional information from you. Please provide as much information as possible regarding how you purchased your admission tickets such as a confirmation email if purchased online or receipt number if purchased at the park, ticket numbers/barcodes, etc. In addition, please confirm the date that you visited the parkAs soon as I receive the above information, I will respond as quickly as possible with a resolution. Thank you for your help as I truly want to resolve this incident to your satisfaction if at all possibleKind Regards, Jacob R*** Kings Dominion
Mrs***,We have reviewed your complaint and found the following regarding
the season passes you purchased as part of the Easy Pay ProgramFour passes were purchases, three Silver Season Passes and one
Gold Season PassThe Gold Season Pass is assigned to *** ***, with the Silver
Passes
being assigned to Derek, Tamia and Nakia. The payment on Friday (10/24) was for the remaining Easy Pay
balance for the four passes, which totaled $ Those two payments
were originally scheduled for July and August 27th, but attempts to process the
payments were unsuccessful with the information on file for your account. The payment on Friday did reactivate your account, but
unfortunately, the three Silver Season Passes expired on Labor Day (September
7, 2015)So even though the account balance was satisfied, it was already past
the expiration date of the pass your son attempted to useThe Gold Pass,
assigned to ***, is still valid for the remainder of the season, which
ends on this Sunday November 1, 2015.Please provide the ticket number from the ticket that was
purchased for your son at the park on Friday and we will be happy to review the
situation further If you are able to provide any information regarding
the non-activated passes, we will review the status of your account as a whole
Specifically why the passes were not activated. On Friday when you called the park, you were connected to a third
party organization that *** *** uses to manage ecommerce, and it appears
they either did not fully review the type of pass on the account or may have
been unfamiliar with how Silver Season Passes work.Please provide the information requested herein at your
convenience and we will be in contact as soon as possible after receiving your
information.Regards,Guest ServicesKings Dominion
The following response was sent to the guest from the park.Emailed Guest : 6/14/3:46:PM By: *** * TO: ***From: ***CC: ***Subject: Kings Dominion Guest InquiryHello *** -Thank you for your email! We are sorry about your
experience Saturday night and thank you for your patience as we work to communicate with all of our guestsIt seems like you were not presented with the correct options in providing admission for your nieceIf she is a season pass holder, we should provide her with a walk-through or allow her to purchase a replacement pass in the event she left her pass at home or is unable to find itIf you can provide us with her name and a receipt for the purchase of the Bring A Friend ticket, we can look into a possible refund of her purchased ticketWhile we will not be able to issue any credits to your season pass, please let us know about a week ahead of your next visit so we can secure some ride exit passes for your familyThese passes will allow each passholder in your group to enter using the exit line at of each of their favorite attractionsPlease reply back to this email with the name of each family member and who will be picking the passes upOnce we receive your email, we'll make these passes available for pickup at the Guest Services window at the front of the park.We thank you for your understanding and look forward to seeing you again soon!Kings Dominion Sales and Service Center*** *** *** *** ** ***The park is not prepared to offer additional compensation
[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The complaint indicates that the individual does not wish to be contacted. We will attempt to remove his name and address from any lists for future correspondence.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Revdex.com,We have researched the complaint on our end. Based on the transaction number provided by the guest we were able to pull the records. Our records show that two (2) tickets were purchased on 8/9/17. The tickets were part of a special group event run by an...
organization named [redacted]. The tickets were valid for admission after 3:00 pm on the day of the event which was 8/19/17. If the guest tried to enter the park prior to 3:00pm the tickets would not scan. In looking at our data we do show that both tickets were scanned at our front gate at 6:48pm.Thank youScott C[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good day Mr. C[redacted] and thank you for your prompt response. I originally paid for six single day park entries and parking fee for 1 vehicle when our family attended on May 29, 2016. This offer would have been suffice if it had been offered in the summer of 2016. Based on this initial offer, our family will only be getting a meal package for all six attendees outside of what I originally paid. Also as I originally mentioned, I am a single grandmother and the seven passenger vehicle that I had at the time, I no longer own and I now have a four passenger CRV. This means that when I take my grandchildren to Kings Dominion I must either have their parents help drive everyone down or rent a larger vehicle. With that being said, I would like to make the following counter offer since the season passes are not being accepted:Increase the number of single day passes from 6 to 8 to cover their parents and increase the parking passes from 1 to 2 to cover two vehicles entering the park, increase the meal passes to eight individuals and add a one night hotel stay at the Hampton Inn hotel in [redacted].
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the response I sent to the Kings Dominion agent on June 2, 2017 - (Again thank you for your assistance however - I will be going back to the Revdex.com - AGAIN I am disappointed at the outcome. It has taken me since March 31, 2017 to try and resolve this situation, and for there to be ZERO compensation is discourteous. I will not do business with Kings Dominion again. This has been the worse possible situation - and for this "all about the kids" park to treat loyal customers as such - is plain immoral. Clearly it is all about the money and not the families!)
Regards,
[redacted]
reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My initial contact with Kings Dominion regarding the issue was by phone on June 2, 2016, followed by a detailed certified letter dated June 27, 2016 (see attached), that included my [redacted] receipt for proof of purchase. After more than 8 weeks of multiple calls and emails with no response from Kings Dominion, I received an email from Mr. Pohl (see attached) at the end of summer on August 19, 2016, after my grandchildren had already returned to school, stating that my [redacted] receipt was not sufficient proof of purchase and that I had to present bar code receipts for them to consider any form of reimbursement. I called their office, but never received a follow up call back. I purchased my Kings Dominion tickets at the Frederick [redacted] store the day of our visit May 29, 2016, and not online, so we had to go to the Kings Dominion purchase booth prior to entry. Also, the email I used at that time, I no longer have access to due to retirement was [redacted]. Hopefully this will assist you in locating our transactions, but I have no additional bar code receipts to submit. I have also attached for the 3rd time, an updated [redacted] receipt for your review, which contains a little more detail than the previous one.In summary, I am extremely disappointed in the way Kings Dominion's customer service operates as far as customer satisfaction, timeliness and the lack of honoring other retailer partnerships with your promotions. It shouldn't matter where I purchased my tickets, since you honored them when we arrived with no problem, so the [redacted] receipt should serve as proof of purchase.In addition, your management acknowledged the weather and early closing of rides, attractions, restaurants, and release of most staff on that day, and the fact that customers visiting that day were provided an opportunity to revisit the park at no additional cost up to a certain date. The fact that I started contacting Kings Dominion within days of the event, with phone calls, certified letters and emails, and was never contacted or given the same opportunity is the basis for this complaint. And since it has taken over a year, and you’re still asking me to continue to exert additional time and energy into this obvious oversight, instead of acknowledging the error and honoring our request is why I will continue to elevate this matter, even to small claims court, if necessary.What’s even more frustrating, I’ve seen and witnessed many of your promotional offers extending free or greatly discounted admission to other individuals and/or groups, but I originally was only asking to get what I paid for, to provide my grandchildren a fun-filled day at your park, and your treating me as if I’m asking for a handout or trying to steal from your organization! Requesting that I provide more documentation at this point is appalling, especially since it took almost 2 months for my issue to even be acknowledged! It's because of all the above, the time factor and all the hoops that I'm be asked to jump through, and the disappointment of my grandchildren of not getting the opportunity to visit Kings Dominion in 2016, that I’ve elevated my original request from free re-entry to the park, to six 2017 season passes and parking pass. Please approve my request for the six 2017 season and parking passes. Thank you.Regards,
[redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good day MrC [redacted] and thank you for your prompt responseI originally paid for six single day park entries and parking fee for vehicle when our family attended on May 29, This offer would have been suffice if it had been offered in the summer of Based on this initial offer, our family will only be getting a meal package for all six attendees outside of what I originally paidAlso as I originally mentioned, I am a single grandmother and the seven passenger vehicle that I had at the time, I no longer own and I now have a four passenger CRVThis means that when I take my grandchildren to Kings Dominion I must either have their parents help drive everyone down or rent a larger vehicleWith that being said, I would like to make the following counter offer since the season passes are not being accepted:Increase the number of single day passes from to to cover their parents and increase the parking passes from to to cover two vehicles entering the park, increase the meal passes to eight individuals and add a one night hotel stay at the Hampton Inn hotel in [redacted] Regards, [redacted] ***
Dear Revdex.com,We have researched the complaint on our end Based on the transaction number provided by the guest we were able to pull the records Our records show that two (2) tickets were purchased on 8/9/The tickets were part of a special group event run by an organization named *** The tickets were valid for admission after 3:pm on the day of the event which was 8/19/ If the guest tried to enter the park prior to 3:00pm the tickets would not scan In looking at our data we do show that both tickets were scanned at our front gate at 6:48pm.Thank youScott C [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is the response I sent to the Kings Dominion agent on June 2, - (Again thank you for your assistance however - I will be going back to the Revdex.com - AGAIN I am disappointed at the outcome It has taken me since March 31, to try and resolve this situation, and for there to be ZERO compensation is discourteous I will not do business with Kings Dominion again This has been the worse possible situation - and for this "all about the kids" park to treat loyal customers as such - is plain immoral Clearly it is all about the money and not the families!) Regards, [redacted]
Our customer service department researched this complaint and discovered that we had never been contacted by the consumer We reached out to her and offered discount tickets to return to the park She was appreciative for the follow up and the offer.Thank you Scott C [redacted]
This customer's purchase was not made through King's Dominion directly but from an outside sourceDue to this the customer was asked to provide proof of payment to look into this matterThe customer is still welcome to provide this to King's Dominion at this time
We will able to issue Ms [redacted] six (6) complimentary tickets to the park and one (1) parking pass all valid for one (1) regularly scheduled operating day during the season In addition, we will provide six (6) single meal deals that they may use on their visit to the park Please confirm the mailing address and we will mail them to Ms [redacted] within the week.Thank youScott C [redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]
I would like to first address customer service concerns of the group In 2014, the customer’s group had the first performance spot for our music festivalKings Dominion made an error and reassigned another group in its placeTo provide good customer service for our error, we made
arrangements with the customer to be the first performance of the day for the dateTo ensure that they would make their performance time we added additional staffing and opened a separate entrance gate for them, which we normally do not openA portion of the group was on time while other members arrived about minutes lateSince we opened this extra gate the group was still able to perform on time.The other concern for the customer was hours of operationWe released our operating schedule in fall of 2014. At that time, the scheduled hours for May 29th were 10:00am-8:00pmIn January of we changed our operating hours for that day to 10:00am-6:00pm, along with four other changes to our calendar for the yearWhile the customer did have a reservation in place, we did not have a ticket order form or payment until May 4th -- many months after the date changeWe understand that the group paid for buses until 8:00pm and we were informed that if they had known about the time change they could have saved $3,We did offer to extend the valid dates of the group’s tickets for a second visit within a set time period -- a value of over $8,000. We also offered them $of our in-park money, as well as ride exit passes for the group to skip the lines of ridesThe customer refused all of these options. Kings Dominion values all of our customers and we do our best to take care of them so that they have a great experience. We feel that we went above and beyond to make this group happy.Our disclaimer includes “prices, policies, programs and operating schedule subject to change without notice,” -- a standard in our industry and the hospitality industry in general
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Ms***, My name is Jacob and I am writing to you regarding a complaint that you registered with the Revdex.com regarding a situation that you found concerning during your visit to the parkIn order for me to investigate the circumstances surrounding the experience you describe in your complaint and
determine the appropriate resolution, I need some additional information from you. Please provide as much information as possible regarding how you purchased your admission tickets such as a confirmation email if purchased online or receipt number if purchased at the park, ticket numbers/barcodes, etc. In addition, please confirm the date that you visited the parkAs soon as I receive the above information, I will respond as quickly as possible with a resolution. Thank you for your help as I truly want to resolve this incident to your satisfaction if at all possibleKind Regards, Jacob R*** Kings Dominion
Mrs***,We have reviewed your complaint and found the following regarding
the season passes you purchased as part of the Easy Pay ProgramFour passes were purchases, three Silver Season Passes and one
Gold Season PassThe Gold Season Pass is assigned to *** ***, with the Silver
Passes
being assigned to Derek, Tamia and Nakia. The payment on Friday (10/24) was for the remaining Easy Pay
balance for the four passes, which totaled $ Those two payments
were originally scheduled for July and August 27th, but attempts to process the
payments were unsuccessful with the information on file for your account. The payment on Friday did reactivate your account, but
unfortunately, the three Silver Season Passes expired on Labor Day (September
7, 2015)So even though the account balance was satisfied, it was already past
the expiration date of the pass your son attempted to useThe Gold Pass,
assigned to ***, is still valid for the remainder of the season, which
ends on this Sunday November 1, 2015.Please provide the ticket number from the ticket that was
purchased for your son at the park on Friday and we will be happy to review the
situation further If you are able to provide any information regarding
the non-activated passes, we will review the status of your account as a whole
Specifically why the passes were not activated. On Friday when you called the park, you were connected to a third
party organization that *** *** uses to manage ecommerce, and it appears
they either did not fully review the type of pass on the account or may have
been unfamiliar with how Silver Season Passes work.Please provide the information requested herein at your
convenience and we will be in contact as soon as possible after receiving your
information.Regards,Guest ServicesKings Dominion
The following response was sent to the guest from the park.Emailed Guest : 6/14/3:46:PM By: *** * TO: ***From: ***CC: ***Subject: Kings Dominion Guest InquiryHello *** -Thank you for your email! We are sorry about your
experience Saturday night and thank you for your patience as we work to communicate with all of our guestsIt seems like you were not presented with the correct options in providing admission for your nieceIf she is a season pass holder, we should provide her with a walk-through or allow her to purchase a replacement pass in the event she left her pass at home or is unable to find itIf you can provide us with her name and a receipt for the purchase of the Bring A Friend ticket, we can look into a possible refund of her purchased ticketWhile we will not be able to issue any credits to your season pass, please let us know about a week ahead of your next visit so we can secure some ride exit passes for your familyThese passes will allow each passholder in your group to enter using the exit line at of each of their favorite attractionsPlease reply back to this email with the name of each family member and who will be picking the passes upOnce we receive your email, we'll make these passes available for pickup at the Guest Services window at the front of the park.We thank you for your understanding and look forward to seeing you again soon!Kings Dominion Sales and Service Center*** *** *** *** ** ***The park is not prepared to offer additional compensation
[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The complaint indicates that the individual does not wish to be contacted. We will attempt to remove his name and address from any lists for future correspondence.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Revdex.com,We have researched the complaint on our end. Based on the transaction number provided by the guest we were able to pull the records. Our records show that two (2) tickets were purchased on 8/9/17. The tickets were part of a special group event run by an...
organization named [redacted]. The tickets were valid for admission after 3:00 pm on the day of the event which was 8/19/17. If the guest tried to enter the park prior to 3:00pm the tickets would not scan. In looking at our data we do show that both tickets were scanned at our front gate at 6:48pm.Thank youScott C[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good day Mr. C[redacted] and thank you for your prompt response. I originally paid for six single day park entries and parking fee for 1 vehicle when our family attended on May 29, 2016. This offer would have been suffice if it had been offered in the summer of 2016. Based on this initial offer, our family will only be getting a meal package for all six attendees outside of what I originally paid. Also as I originally mentioned, I am a single grandmother and the seven passenger vehicle that I had at the time, I no longer own and I now have a four passenger CRV. This means that when I take my grandchildren to Kings Dominion I must either have their parents help drive everyone down or rent a larger vehicle. With that being said, I would like to make the following counter offer since the season passes are not being accepted:Increase the number of single day passes from 6 to 8 to cover their parents and increase the parking passes from 1 to 2 to cover two vehicles entering the park, increase the meal passes to eight individuals and add a one night hotel stay at the Hampton Inn hotel in [redacted].
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.This is the response I sent to the Kings Dominion agent on June 2, 2017 - (Again thank you for your assistance however - I will be going back to the Revdex.com - AGAIN I am disappointed at the outcome. It has taken me since March 31, 2017 to try and resolve this situation, and for there to be ZERO compensation is discourteous. I will not do business with Kings Dominion again. This has been the worse possible situation - and for this "all about the kids" park to treat loyal customers as such - is plain immoral. Clearly it is all about the money and not the families!)
Regards,
[redacted]
Revdex.com:
I have...
reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. My initial contact with Kings Dominion regarding the issue was by phone on June 2, 2016, followed by a detailed certified letter dated June 27, 2016 (see attached), that included my [redacted] receipt for proof of purchase. After more than 8 weeks of multiple calls and emails with no response from Kings Dominion, I received an email from Mr. Pohl (see attached) at the end of summer on August 19, 2016, after my grandchildren had already returned to school, stating that my [redacted] receipt was not sufficient proof of purchase and that I had to present bar code receipts for them to consider any form of reimbursement. I called their office, but never received a follow up call back. I purchased my Kings Dominion tickets at the Frederick [redacted] store the day of our visit May 29, 2016, and not online, so we had to go to the Kings Dominion purchase booth prior to entry. Also, the email I used at that time, I no longer have access to due to retirement was [redacted]. Hopefully this will assist you in locating our transactions, but I have no additional bar code receipts to submit. I have also attached for the 3rd time, an updated [redacted] receipt for your review, which contains a little more detail than the previous one.In summary, I am extremely disappointed in the way Kings Dominion's customer service operates as far as customer satisfaction, timeliness and the lack of honoring other retailer partnerships with your promotions. It shouldn't matter where I purchased my tickets, since you honored them when we arrived with no problem, so the [redacted] receipt should serve as proof of purchase.In addition, your management acknowledged the weather and early closing of rides, attractions, restaurants, and release of most staff on that day, and the fact that customers visiting that day were provided an opportunity to revisit the park at no additional cost up to a certain date. The fact that I started contacting Kings Dominion within days of the event, with phone calls, certified letters and emails, and was never contacted or given the same opportunity is the basis for this complaint. And since it has taken over a year, and you’re still asking me to continue to exert additional time and energy into this obvious oversight, instead of acknowledging the error and honoring our request is why I will continue to elevate this matter, even to small claims court, if necessary.What’s even more frustrating, I’ve seen and witnessed many of your promotional offers extending free or greatly discounted admission to other individuals and/or groups, but I originally was only asking to get what I paid for, to provide my grandchildren a fun-filled day at your park, and your treating me as if I’m asking for a handout or trying to steal from your organization! Requesting that I provide more documentation at this point is appalling, especially since it took almost 2 months for my issue to even be acknowledged! It's because of all the above, the time factor and all the hoops that I'm be asked to jump through, and the disappointment of my grandchildren of not getting the opportunity to visit Kings Dominion in 2016, that I’ve elevated my original request from free re-entry to the park, to six 2017 season passes and parking pass. Please approve my request for the six 2017 season and parking passes. Thank you.Regards,
[redacted]