A Kings Dominion representative has spoken with the guest and offered tickets to the guest to return again on another day of guests choice. The guest will communicate separately with Kings Dominion once the date has been determined for a future visit to the park. Guest was also offered a free...
caricature drawing with free matting and frame on the next visit.
We will able to issue Ms. [redacted] six (6) complimentary tickets to the park and one (1) parking pass all valid for one (1) regularly scheduled operating day during the 2017 season. In addition, we will provide six (6) single meal deals that they may use on their visit to the park. Please confirm the mailing address and we will mail them to Ms. [redacted] within the week.Thank youScott C[redacted]
This customer's purchase was not made through King's Dominion directly but from an outside source. Due to this the customer was asked to provide proof of payment to look into this matter. The customer is still welcome to provide this to King's Dominion at this time.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Our customer service department researched this complaint and discovered that we had never been contacted by the consumer. We reached out to her and offered discount tickets to return to the park. She was appreciative for the follow up and the offer.Thank you Scott C[redacted]
I would like to apologize for your disappointment with our upgrade policy, but unfortunately we are not able to upgrade any pass that is currently in the process of being paid off via the monthly payment plan. However, as soon as your passes are paid off, then we will be...
able to assist you with the upgrade. I realize this may not be the answer you are looking for, but there really is nothing we can do about this. For a little more detail, the payment plan program is administered by a 3rd party and this is one of their policies.
I truly hope you might be able to pay these off sooner than later and then upgrade.
Thanks for you feedback.
[redacted]
Director, Park Operations
Kings Dominion
A Kings Dominion representative has spoken with the guest and offered tickets to the guest to return again on another day of guests choice. The guest will communicate separately with Kings Dominion once the date has been determined for a future visit to the park. Guest was also offered a free...
caricature drawing with free matting and frame on the next visit.
We will able to issue Ms. [redacted] six (6) complimentary tickets to the park and one (1) parking pass all valid for one (1) regularly scheduled operating day during the 2017 season. In addition, we will provide six (6) single meal deals that they may use on their visit to the park. Please confirm the mailing address and we will mail them to Ms. [redacted] within the week.Thank youScott C[redacted]
This customer's purchase was not made through King's Dominion directly but from an outside source. Due to this the customer was asked to provide proof of payment to look into this matter. The customer is still welcome to provide this to King's Dominion at this time.
Kings Dominion updated Revdex.com on this case. At this time the customer has been refunded for the products in question.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Our customer service department researched this complaint and discovered that we had never been contacted by the consumer. We reached out to her and offered discount tickets to return to the park. She was appreciative for the follow up and the offer.Thank you Scott C[redacted]
[redacted]
I would like to apologize for your disappointment with our upgrade policy, but unfortunately we are not able to upgrade any pass that is currently in the process of being paid off via the monthly payment plan. However, as soon as your passes are paid off, then we will be...
able to assist you with the upgrade. I realize this may not be the answer you are looking for, but there really is nothing we can do about this. For a little more detail, the payment plan program is administered by a 3rd party and this is one of their policies.
I truly hope you might be able to pay these off sooner than later and then upgrade.
Thanks for you feedback.
[redacted]
Director, Park Operations
Kings Dominion