Nutrisystem, Inc.

Review: I bought a month program not knowing that I was being set up for auto ship. I called to cancel my membership when they tried to bill me for for a shipment I didn't want. Now they are going to fine me $71.50 for canceling my membership. This is crazy. I can't afford to do auto ship with anyone. I have to make purchases when I'm able. They should let me know up front what their policies are instead of hiding them.Desired Settlement: I want them to cancel my membership and not punish me for the cancelation. I shouldn't have to pay a fee for a cancelled membership.

Business

Response:

March 17, 2014

Review: I ordered a month worth of nutrisystem food for 320$ after calling them 1 week after receiving it complaining about the awful quality of the foods they transferred me to some "weight loss coach" who seems to recommend some random thing each time I called aka eat more veggies try some iron etc. After delaying the shipment of the next box of awful food I decided to call and firmly cancel. Upon doing so I was quickly told that they would be charging my bill me later account 94 dollars for a cancellation fee for not ordering at least 3 shipments of awful food. I consider this to be a bad business practice and SCAM. I called back multiple times to try to get the charge removed and was met with awful customer service, I am willing to pay the original amount of 320$ but I am disputing them amount of 94$.Desired Settlement: I am willing to settle on a partial refund company keeps 320$ I just want the sleasey cancellation fee waved.

Business

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November 10, 2014

Review: After repeatedly receiving the wrong shipment of food from Nutrisystem, and being treated very rudely by customer service, I decided to cancel my subscription. Per Nutrisystem's company policy, if you are unsatisfied with the product, you may return it for a full refund. After the first incorrect shipment of food was delivered to my home, the company sent me a Fed Ex return label that I was to use to send the package back to Nutrisystem. Upon receipt of that package, Nutrisystem sent me another package of food which was, yet again, incorrect. At this point I canceled my order and requested my credit card be refunded the approximately $250 I had spent. I was assured that all I had to do was use the same procedure to send back this second package and my credit card would be refunded. After a reasonable amount of time, I contacted their customer service yet again because my credit card had not yet been refunded. I was told they never received my package. I then spoke to Fed Ex, who was able to provide me with a detailed listing of exactly when my package was delivered and signed for by Nutrisystem. This occured on April 29th at 12:29 pm, yet as of today, May 6, Nutrisystem is claiming that they never received the package and have yet to refund my credit card.Desired Settlement: I am appalled by the customer service and business practices at Nutrisystem, and would like my credit card refunded the complete amount as soon as possible. I would also like an apology for the way in which I have been treated by the company. I have never filed a complaint with the Revdex.com before, but feel it is important that people know what they are getting into if they choose to use Nutrisystem. I deserve a full refund and an apology, and Nutrisystem deserves a reality check as to how to properly and honestly run a business.

Business

Response:

May 15, 2013

Review: I made a purchase at Nutrisystem.com on January 5, 2015 in the amount of $199.99 to set up monthly delivery of food supply. Order was delivered to my home on January 10, 2015 around 4:45pm. I proceeded to unload the box when I noticed that less than half of my order was missing, however, the SIGNED packing slip stated that all of the order was in the box.

I was to receive 21 Dinners, 21 Lunches, 21 Breakfast and 21 Snacks, but only received: 11 Dinners, 9 Lunches, 0 Breakfast and 0 Snacks.Desired Settlement: Would like a full refund in the amount of $199.99

Business

Response:

January 26, 2015

Review: I used the online option of signing up for what I believed to be a ONE month trial of Nutrisystem.This company has automatically charged my credit card and sent me a second month of food which I DO NOT want.I have contacted them and apparently in some fine print they contend I ordered their product until I terminated. They also informed me that I would be charged an outrageous amount just to be taken out of their computer system!I am dissatisfied with the product, but even more upsetting is their scam to continue charging my credit card..Desired Settlement: Charges for food after first month be refunded

Business

Response:

August 20, 2014

Review: My wife and I cancelled our nutrisystem account in February 2013 after learning she had become pregnant. We have been trying to return the excess food since then but have been repeatedly misinformed by the customer service reps. While they stopped her future deliveries, they said it was NOT possible to stop mine, then they refused to give the information necessary to return the food after it arrived. After several months of trying to return the unused, still sealed food, a representative told me she can't do anything now because we are outside the 30 day return window that we hadn't been told existed. We were forced into continuing to receive a product we did NOT want and were prevented from returning that product during the acceptable return window by misleading customer service reps.Desired Settlement: Accept the return of all the excess food, and refund all except the first months cost.

Business

Response:

June 7, 2013

Review: I receive email blasts from Nutrisystem every other day. I have requested at least 8 times to unsubscribe. These email come to my work email and I have even tried to block the email address. They use random email addresses to get around this option which seem shady. I also have never requested any information from Nutrisystem in my entire life. I am 6'2'' and weigh 180LBS and in extreme good health. NO NEED and NOT INTERESTED in anything from NUTRISYSTEM!!!!!This system is getting annoying not only because I find myself wasting time uselessly unsubscribing every other day, and setting up junk email rules from this sender, but this is my professional work email and not a personal email address. I find myself filing this complaint because there does not seem to be any other option to be taken seriously.Desired Settlement: Don't SPAM people anywhere....ever and post this as your email policy. Fix your unsubscribe option so it actually works after the first request. In this day and age of technology, there is no excuse for poor marketing practices by companies like yours. If I need assistance from you, I'll search you out, you don't need to contact me.

Business

Response:

September 25, 2014

Review: I received Nutrisystems on May 4, 2013. I didn't start the diet until June 2, 2013 due to a former plan maintenance and I wanted to make sure that I gave Nutrisystems a chance to do for me what they claim it will do. Today is 6/13/2013 and after faithfully following this program for 11 days I have gained 1.8 pounds! I called customer service and was told that it was too late for a refund, that I had to call them within 14 days of the delivery date. On their advertising it states that after doing the program for at least 14 days if you're not satisfied they will offer a full refund including the price to ship it back. I not only was refused ANY refund I was told that I had to pay an additional $61 for cancelling their auto-ship! I can't believe how unethical they are! Their program really doesn't work for me and they are refusing to refund my money because I tried to give it a true fighting chance.Desired Settlement: PLEASE refund ALL of the money you've collected from me! I'll gladly return what I've not used, I know this program works for some people but not for me. I followed it to the T, please don't do this to one of your good customers, I really had so much faith in you.

Business

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Review: Nutrisystem sends me several email junk maile each day. There is no way to unsubscribe. Stop sending me junk mail.Desired Settlement: Stop sending me junk mail

Business

Response:

April 21, 2014

Review: Their webpage located at https://www.nutrisystem.com/jsps_hmr/shop/order_now_secure.jsp?categoryId=379 lists the monthy charge for the Men's Select Diabetic meal plan as $279.99 but I was charged $349.99 when I placed my order.Desired Settlement: Adjust my monthy billed amount to $279.99 for future orders and credit my account $70.00 for the aount billed on initial order.

Business

Response:

May 6, 2013

Review: I joined the Program 1 month ago. I called 1 week before I was to renew another month and spoke with a Rep to confirm that my pricing (weekly billing) and food would remain the same. She confirmed that nothing would change including my payment amount. However, when I checked my acct. on my renewal date, my payment had increased from $42.50 per week to $57.90 per week. I immediately called and explained that I just verified my payment would not change. I was told that "whoever" told me that was mistaken and that I received special "initial" pricing and now I must pay regular price. Even though advertisements state you are locking in your "sales price." In addition, when I said I wanted to cancel because I was not interested in continuing at the higher price, I was told I would need to pay a $61 cancellation fee! Not once when I joined was a cancellation fee ever mentioned. I am very disappointed in the false advertising to be locked in to your initial pricing, a prime example of the bait & switch approach!Desired Settlement: Would like the cancellation fee of $61 refunded since I just spoke with a Rep. less than 5 days ago and now receiving totally different information! I cancelled my shipment and should not be responsible for a cancellation fee since I received wrong information from a company Representative!

Business

Response:

March 3, 2014

Review: I orderd my first month of Nutrisystem which was $371.97online. I decided that Nutrisystem wasn't for me and cancelled my autoship program. The day after I cancelled my autoship I got a charge for $112.90. I called and asked what the charge was for, they told me I had agreed to a two month autoship program ( which wasn't made clear because I didn't even know that I signed up for a two month program) and since I didn't do the second shipment they charged me $112.90 because they said they had given me discounts for signing up for the two months. So pretty much I spent almost $500.00 on one month's worth of food. Major rip off, take your money and go to the grocery store and buy a bunch of pre packaged meals it is the same thing!!!Desired Settlement: You need to make it clear that if you do not fullfill the two month requirement which again I didn't even know I signed up for that you will be charged $112.90 for the "discouts" I mean seriously $500 for a bunch of pre packaged food.

Business

Response:

March 3, 2014

Review: I ordered Nutrisystem on October 22, 2013 and did the “favorites” package because I did not know what I would like or not like. Nutrisystem also charges an additional $19.99 fee for giving its customers the ability to choose what will be in their monthly food shipment. After completing two weeks, I saw that [redacted] members have the ability to obtain a 20 day membership for $199 and this also came with protein shakes and the ability to customize my menu. After my first two weeks of seriously disliking any dinner or lunch entrée (besides the lunch bars), I decided to cancel my current membership which did not give me shakes, customization option and costs $229.99, and buy the [redacted] membership plan. Upon confirming this better deal with [redacted], a representative via Nutrisystem chat, I then called Nurtisystem to cancel my auto-delivery of the food I deemed as terrible. I was so excited to get the shakes, customization option and to be paying less! However, when I was on the phone with the Nutrisystem representative, I was informed that I was going to be charged $61.50 for canceling and moving my membership to the [redacted] plan because I did not complete two months, which I was never told about in the beginning, but that’s not the point here. After explaining to the representative my plight, he was very unsympathetic and said that there is nothing that he can do. He said that I could either stay with my current plan (which is over-priced and inappropriate for my needs) for an additional month and pay $19.99 for customization (get food I will actually eat), PLUS the cost of shakes, or pay the cancelation fee and then pay the $199 for the [redacted] plan. I was completely disgusted with Nutrisystem’s inadequate customer service, and lack of care for its customer's success. I sadly told him to charge me the $61.50 and that I will be taking my business elsewhere. In retrospect, I could have been offered a discount of $19.99 for the second month that I was being forced to pay an inflated price on so that I could, at the very least, customize my order to get food that I would eat, OR I could have been granted a waiver of the cancelation fee since I am a [redacted] member and was unaware that I could be paying less and getting what I wanted in the first place. Instead, Nutrisystem decided to lose a customer and gain momentum with a negative customer service reputation.Desired Settlement: Allow me to order the [redacted] membership without charging me a cancelation fee of the plan that was not right for me.

Business

Response:

November 26, 2013

Review: I canceled a weight loss plan with Nutrisystem that involved monthly shipments of food that were charged to my checking account. After canceling the service, Nutrisystem sent me the next order and took $300 out of my account causing great distress over paying my bills. I called them to straighten the matter out and they admitted they made a mistake but I could not get my money back for 2 weeks after getting the product back to them which they had already received per the representative I talked to on 9/19/13. I feel that due to the fact it was their mistake they should take care of the customer who has been with them for over a year. But their response is, we know we made the mistake but you will have to deal with it as if the customer (I) made the mistake.Desired Settlement: Immediate refund.

Business

Response:

October 2, 2013

Review: I received the box of food on August 22, 2013 but it was missing the specific guides that are supposed to come with the diet plan. When I called to complain about this I was disconnected 3 times before I got a live operator who told me it would be shipped as soon as possible. I received an email the next morning at 9:45 am telling me the guides had been Federal Expressed and I would receive them within 3-4 business days. On Wednesday August 28 I still had not received the package so I again called and this time I was told it was mailed by regular mail, today August 29th again I did not receive the package so I called again and complained that it was their mistake and they should have sent it overnight Federal Express and I was told they did not have the capability. I then requested they send me labels required to send the entire box of food back for a full refund and was told that since they would have to mail it to me that I would surpass the 14 day money back guarantee and therefore did not qualify for a refund. I admit I was very angry at this point and told the woman a few choice words of what I thought of their company. I then called again and requested to be transferred to a supervisor and of course all I was connected to was a voicemail to which no one has responded. There are many people in this world who do not have the capability to print from their computer and I am one of them. All I really want is the guides so I can start this diet and I do not believe for a moment that they cannot overnight something, especially when it's their mistake.Desired Settlement: I want them to overnight the guides that they did not deliver in the box of food that they have already received their payment for.

Business

Response:

September 13, 2013

Review: I joined Nutrisystem with the hopes of losing weight. I canceled the program as I just could not stomach the food, however I still have food. I contacted the company a month later to see if I could exchange it for food I could eat and was informed that since I was no longer a member, they couldn't do it. I was told to just give it away. The representative was very rude and was not polite. If this how you want your customers to be treated please let me know so I can let my friends know not to buy your products.Desired Settlement: I would like to exchange what I have for something that I can eat.

Business

Response:

July 30, 2013

Review: I recently signed up for (2) nutrisystems 28 day plans and was not given an option on weather or not I wanted to reaccuring serivce every month. I was given a discount when I signed up for the 28day plans and upon cancelation am now being charged for the disconted amount. I feel that this is unethical due in part to the fact I was not given an option to opt. for or aginst the discount.Desired Settlement: I would like to be reimbursed for the charge I incured for the cancelation.

Business

Response:

May 2, 2013

Review: On 5/20/13 - I called to cancel my purchase under the 14 day guarantee. The customer service rep told me that it would be taken care of and warranted under the guarantee. She sent me the return label to return my left over items. 2 days later, I happen to check my bank account and saw a debit for $82.49. This debit was unauthorized and unnecessary. I contacted the company and they told me they would get it taken care of right away. Its been 4 days and the money is still not back into my bank account as promised. I am also waiting for my $214.99 to be returned for the return of my products (sent via fedex with tracking # [redacted]. I should receive back a total of $297.48 for the debit that was unauthorized and the $214.99 for the 14 day guarantee.Desired Settlement: I want my money back, not in the form of a "store credit" either!

Business

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June 6, 2013

Review: The company continues to spam me, using multiple e-mail addresses of origin so it is impossible to block the messages. The advertising company they employ is notorious for such practices.Desired Settlement: No more messages from this company.

Business

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January 30, 2015

Review: Spamming me 3 times a day. I called and they say they will remove me,we'll see. They won't disclose where they got my email address. If they subscribe to spamming lists you should not endorse their services!! I want to trace this intrusion and get off these lists.Desired Settlement: Businesses that rely on criminals for their advertising deserve no endorsement from you and should be sanctioned.

Business

Response:

October 22, 2014