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Reviews Nutrisystem, Inc.

Nutrisystem, Inc. Reviews (630)

August 27,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The
complaint submitted by *** *** ** *** was received in my office on August 17, and has been forwarded to me for response
According to Nutrisystem’s records, on January 20, *** *** enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** *** enrolled in the program. *** *** indicated that he read and accepted the Terms and Conditions when he submitted his order for processing*** *** first order was shipped to him on June 22,
*** *** went online and delayed his second order beginning on February 8, indicating he had too much food leftover. *** *** continued to delay his order until he ultimately contacted Nutrisystem on August 13, and indicated he wanted to cancel his Auto-Delivery Program. *** *** was was informed that he would be charged for the discount he received on his first order ($92.49) if he chose to cancel before accepting and paying for his second order. *** ***’ Auto-Delivery Program was cancelled at this time and he was charged $for the discount he received on his first order
Under the terms and conditions of the Auto-Delivery Program that *** *** enrolled in *** *** was required to purchase two (2) orders in order to receive the discounted price that he received on his first order. However, Nutrisystem has issued *** *** a refund for the $charge that was made to his account. *** *** should see the credit applied to his account in 7-business days depending on his financial institutionWe wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

September 27, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA RE: *** ***, ID *** Dear *** ***, The complaint submitted by ***
*** was received in my office on On June 8, *** *** purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a 35% discount off the regular one-time rate of a 4-week plan with an auto-delivery purchaseThey also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase. Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page). *** *** submitted her order and agreed to the terms and condition prior to her purchase. *** *** received her first order on June 11, On June 23, *** *** delayed her second shipment online until August 31, 2016. On August 25, 2016, *** *** contacted Nutrisystem to cancel her program. Although *** *** mentioned that she has chronic migraines and headaches during the call, she indicated she wasn’t sure what was triggering them. The representative that *** *** spoke with asked her if she wanted to return the remaining food products she had left and *** *** declined. The representative informed *** *** that there is a $cancellation fee if she chose to cancel her auto-delivery program before accepting and paying for her second order. After *** *** received this information, she requested to speak to a supervisor. The representative went on to explain the $cancellation fee and *** *** did not pursue speaking with a supervisor further. *** ***’s auto-delivery program was cancelled and she was charged the $cancellation fee. The representative that *** *** spoke with could have offered to transfer *** *** to our Nutrition and Dietary Department to work with *** *** to customize her food products or he could have transferred *** *** to a supervisor to further address her concerns. We apologize that this was not done. In the spirit of good consumer relations, Nutrisystem has issued *** *** a refund for the $cancellation fee. *** *** should see the credit applied to her account within 5-business days. We wish *** *** continued success with her weight loss goals. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

They claim that they will give your money backThey give you an excuse make you try one more month when it still don't work they say that it is because you where on a diet beforeWhat a crack , people that buy this is because they are willing to try any thing they should not be able to say money back guaranty !!!
Very unhappy!
After you tell them no I don't want to try anything ells and waist my money they don't let you on the website so you can't tell other people about this scam

I filed a previous complaint about Nutrisystems fraudulent billing practices when they charged my account for $for closing my accountThat original charge was refunded to me on 12/20/They then charged me another $on January 10, as "transaction rebill" on 01/10/This occurred without my consent and after I ceased to be a Nutrisystem customer in December 2016.TranslateDesired Resolution / OutcomeDesired Resolution: Other (requires explanation)Other (requires explanation)selectDesired Outcome: Nutrisystems needs to cease fraudulent billing practices, secretly adding charges to former customers without consentThe "transaction rebill" of $needs to be refunded to my credit card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 23, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, Case# *** Dear *** ***, The complaint submitted by *** ***
was received on August 3, 2016. Our customers have the option to purchase a one-time order, an auto-delivery order or they can purchase a la carte items. If our customer’s purchase a one-time order or a la carte order they do not receive the discounted price that our auto-delivery customers receive. On July 7, *** *** purchased the NutriSystem Auto-Delivery Program at www.nutrisystem.com. With our Auto-Delivery Program, customers receive a 35% discount off the full retail value of a 4-week plan with every auto-delivery purchaseThey also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program have always been posted throughout the website (please see the attached page)However, in response to customer complaints and inquiries Nutrisystem has added additional language and information throughout the website to make it clearer to our customers that they are choosing the Auto-Delivery program and agreeing to the terms and conditions of the program, including the $cancellation charge before they make their purchase. Specifically, the auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page) and if the customer clicks on the Auto-Delivery option the benefits of auto-delivery as well as the cancellation fee are clearly stated (please see the attached page). *** *** placed her order and agreed to the terms and condition prior to her purchase. *** *** received her shipment on July 13, 2016. On July 28, *** *** was sent an email indicated her second shipment was being processed for her. After receiving this email *** *** delayed her second shipment until September 1, On August 3, *** *** contacted Nutrisystem to request the cancellation of her program. *** *** indicated she was having digestive problems with the food products. They symptoms *** *** described are common with diet changes and the representative suggested that *** *** speak with a counselor to customize the food products she was receiving *** *** declined to speak to a counselor and requested the cancellation of her program. *** *** was informed she would be charged a $cancellation fee if she chose to cancel the program before accepting and paying for her second order in accordance with the terms of the auto-delivery program. *** ***’s program was cancelled as requested and she was charged the $cancellation fee. The representative that *** *** spoke with could have offered to waive the $cancellation fee since *** *** indicated she had digestive problems while on the program. We apologize that this was not done. In the spirit of good consumer relations, Nutrisystem has issued *** *** a refund for the $cancellation fee. *** *** should see the credit applied to her account within 5-business days. We wish *** *** continued success with her weight loss goals. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

March 2,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Attn: Ms*** ***
Re: *** ***, ID ***
Dear Ms***,
The complaint submitted by Ms*** *** was received on February 18,
According to Nutrisystem’s records, on January 28, Ms*** enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith our Auto-Delivery Program, customers receive a special discount off the full retail value of a 4-week plan with an auto-delivery purchaseYou also receive free shipping (Continental US). By clicking the Submit My Order, customer’s authorize us to automatically charge and ship their order every weeks unless they cancel. If they are not 100% satisfied, they can call ###-###-#### within days of delivery of their order and send the remaining non-frozen food back to us for a full refund, less return shipping. If our customers decide to cancel before the second shipment and after the day guarantee period, they authorize us to charge a $early cancellation fee. If they cancel any time after they receive their second month there is no fee. After reading this language, customers click to “submit their order”. The terms and conditions of the auto-delivery program are also posted throughout the website. The auto-delivery terms and the cancellation fee are conspicuously displayed at the “submit my order” button (please see the attached page). Ms*** submitted her order and agreed to the terms prior to purchasing. Ms*** purchased the Woman’s Uniquely Yours Program which includes both frozen and ready to go food products. The frozen and ready to go items are sent to our customer via *** in two separate shipments. The frozen portion of Ms***’s order was shipped to her on January 29, and the ready to go portion, which includes the tools to start the program was shipped to Ms*** on January 30, 2016. Ms***’s frozen order was delivered to her on January 30, 2016. The ready to go portion of Ms***’s order was not delivered to her until February 3, 2016. Nutrisystem is investigating why it took so long for Ms*** to receive the ready to go portion of her order.
On February 18, 2016, Ms*** contacted Nutrisystem with some questions about the program and the delay in her food deliveries. Ms***’s Auto-Delivery Program was cancelled at this time and she was charged the $cancellation fee in accordance with the terms and conditions of the auto-delivery program
Nutrisystem records all calls for quality assurance and training purposes and has reviewed the call when Ms*** contacted Nutrisystem on February 18, 2016. We apologize for the experience that Ms*** had with the customer service representative she spoke with. Nutrisystem values its customers and wants each of our customers to have a good experience during their weight loss journey with Nutrisystem. Ms***’s experience did not coincide with Nutrisystem’s values. Nutrisystem has since contacted Ms*** and apologized for the experience she had. Nutrisystem also provided Ms*** with a refund for the $cancellation fee she was charged and Nutrisystem has issued Ms*** a full refund for the first order that she received due to the delayed shipments. We appreciate Ms***’s business and we hope that she will consider the Nutrisystem program again
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: Denise B***

From: *** Date: Tue, Sep 22, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] issue has been resolved, thank
you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am still receiving emails from Nutrisystem to my *** email dated 04/03/and *** 03/22/but
I understand the 3rd party problem takes a while
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 27,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ** ***, ID ***
Dear *** ***,
The complaint submitted by *** *** ** *** was received in my office on August 17, and has been forwarded to me for response
According to Nutrisystem’s records, on January 20, *** *** enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem websiteWith the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** *** enrolled in the program. *** *** indicated that he read and accepted the Terms and Conditions when he submitted his order for processing*** *** first order was shipped to him on June 22,
*** *** went online and delayed his second order beginning on February 8, indicating he had too much food leftover. *** *** continued to delay his order until he ultimately contacted Nutrisystem on August 13, and indicated he wanted to cancel his Auto-Delivery Program. *** *** was was informed that he would be charged for the discount he received on his first order ($92.49) if he chose to cancel before accepting and paying for his second order. *** ***’ Auto-Delivery Program was cancelled at this time and he was charged $for the discount he received on his first order
Under the terms and conditions of the Auto-Delivery Program that *** *** enrolled in *** *** was required to purchase two (2) orders in order to receive the discounted price that he received on his first order. However, Nutrisystem has issued *** *** a refund for the $charge that was made to his account. *** *** should see the credit applied to his account in 7-business days depending on his financial institutionWe wish *** *** continued success with his weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

I cancelled my program and was told I would have to pay $for opting out of the auto-pay optionI knew there would be a charge, but did not know how much it would be when I signed up, and cannot get a copy of the cancellation chargeI believe I am entitled to have both the cancellation and the cost in writingThe first person I spoke with told me he was sending out the e-mail which I thought would have everything in itWhen I received it, I called back only to be told they don't send $$$$ amounts for anything in writingI have never had a reputable company tell me thatI will never consider this program again, and will let others know to be careful, as $$$$ can change at will without it being in writingThe food unless you can afford something other than the basic package, is not very tasty or fillingMany light frozen entrees` for $at my super market are better and easier on the walletVery disappointed

March 25, 2015Dear ***,
Enclosed please find a CD which contains the call recording of when Nutrisystem contacted *** *** and she agreed to switch the program she was receiving for her second orderNutrisystem does not share these call recordings and requests that you destroy this CD once you have completed your reviewIf you have any questions about the recording please let me knowSincerely,
Donna DSenior Corporate Paralegal

As previously provided, our records indicate *** *** advised us the claimed unauthorized use of her credit card was made by her nephew. We were also advised that the non-frozen food portion of the shipment could not be returned as her nephew had given the food away to friends Nutrisystem is not responsible for what transpired amongst her family. Any further dispute should be handled between *** *** and her financial institution. We consider this matter closed

July 1, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attn: Ms*** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** ***, ID *** Dear Ms***, The complaint
submitted by Mr*** *** was received in my office on June 9, Mr*** enrolled in the NutriSystem Auto-Delivery Program online at www.nutrisystem.com on March 15, Nutrisystem offers several different plans to choose fromMr*** chose the Nutrisystem Men’s Uniquely Yours Customized Plan which included both frozen and ready to go food products. With Auto-Delivery our customer receive an email or a telephone call prior to the next order being sent to them. Mr*** was shipped his first shipment on May 17, On June 5, 2016, Mr*** was sent an email to his email address on file (***) indicating his next shipment was being processed for him The email asked that if Mr*** wanted to make any changes to his shipment that he do so prior to June 8, According to Nutrisystem records, Mr*** did not make any changes to the order and it was shipped to him on June 9, 2016. That same day (June 9, 2016) Mr*** contacted Nutrisystem requesting the cancellation of the order because it was not customized. The representative that spoke with Mr*** was able to cancel the frozen portion of Mr***’s order, but he was unable to cancel the ready to go portion of Mr***’s orderMr*** was informed that he could return the ready to go food products for a refund. However, the representative incorrectly informed Mr*** that a new customized order could not be sent to him immediately. Mr*** then requested the cancellation of the auto-delivery program. Mr*** was informed that there would be a $cancellation fee if he decided to cancel before accepting and paying for his second order per the terms and conditions of the auto-delivery program. Mr***’s shipment was returned to Nutrisystem and he was issued a partial credit of $on June 24, 2016. Because the representative did not assist Mr*** with obtaining a new customized order right away Nutrisystem issued Mr*** an additional credit of $on June 26, to give him a full refund for the second order that was shipped to him. Mr*** was not charged the $cancellation charge. In addition, Nutrisystem left a voicemail for Mr*** to offer him a special discounted promotion should he choose to purchase the program again. If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: Denise B***

January 16, Revdex.com Of Metro Washington DC and Eastern Pennsylvania Attention: *** *** *** John FKennedy Blvd., Suite Philadelphia, PA Re: *** *** Revdex.com ID #*** Dear *** ***: On January 16, 2017, we advised that *** *** would receive a refund for his entire program fee of $and $cancellation fee. As of this date, please be advised this refund has been credited to his account Thank you Sincerely, Jacqueline M*** Corporate Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The food was sent back and still chargedI was told if it didn't work I was entitled to a full refund
Regards,
*** ***

October 6, Revdex.com of Metro Washington DC and Eastern Pennsylvania John FKennedy Blvd., Suite Philadelphia, PA Attn: *** *** *** Re: *** ***, Case# *** Dear *** ***, The complaint
submitted by *** *** was received on September 16, Nutrisystem does not restrict the number of online accounts our customers can create for themselves as many of our customers set up accounts for both themselves and their individual family members. *** *** erroneously placed two (2) Nutrisystem Uniquely Yours Program orders for herself online. The Uniquely Yours program includes both ready to go and frozen food products. Under the first account, *** *** was sent the first of three emails indicating that her shipment was processed for her on September 10, with two (2) more emails following that on September 13, and September 15, 2016. Under the second account, *** *** was sent the first of three emails indicating her shipment was being processed for her on September 8, with two (2) more emails following that on September 11, and September 14, 2016. *** *** contacted Nutrisystem on September 15, and spoke to a customer service representative (“CSR”), after both of her shipments were already in transit to her. Nutrisystem was unable to cancel the shipments at that point. *** *** was provided with return authorization numbers to return the ready to go portion of her orders (frozen foods are non-returnable and non-refundable). *** *** was informed that she would be credited for the ready to go portion of the orders once they were returned to Nutrisystem. *** *** was not satisfied with the resolution that the CSR provided and her call was escalated to a supervisor who approved a full refund for both shipments (including the frozen portions) once the ready go portions were returned to Nutrisystem. *** *** was issued a full refund for both orders on September 28, 2016. It usually takes our customer 5-business days to see the credits applied to their accounts. No further refund is due to *** *** If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above Sincerely, Donna D*** Senior Corporate Paralegal Cc: *** ***

August 27,
Revdex.com
Of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** ***
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** ***, ID ***
Dear *** ***,
The
complaint submitted by *** *** *** was received in my office on August 17, and has been forwarded to me for response
According to Nutrisystem’s records, on June 20, *** *** enrolled in the NutriSystem Auto-Delivery Program through the Nutrisystem website*** *** did not order a one-month supply of the Nutrisystem Program. With the current Auto-Delivery program, customers get a 20% discount off the month to month program price and free shipping within the Continental US when they remain on the program for at least shipmentsCustomers are automatically shipped their 28-Day order once every four weeks, and charged accordingly, unless they cancel. Customers are sent an e-mail reminder or given a telephone call when their next order is to be shippedCustomers can edit, customize or delay their Auto-Delivery order, simply by calling ###-###-#### or visiting nutrisystem.comTo cancel their Auto-Delivery order, customers must call ###-###-####. If a customer cancels prior to paying for their second 28-Day program delivery, their payment method is charged for the amount of the auto delivery discount they received on their first 28-Day program delivery. The Terms and Conditions of the Auto-Delivery Program are posted on the website where *** *** enrolled in the program. *** *** indicated that she read and accepted the Terms and Conditions when she submitted her order for processing*** ***’s first order was shipped to her on June 22,
On June 22, 2015, *** *** went on the Nutrisystem website and delayed her second order until September 11, 2015.
On August 14, 2015, *** *** contacted Nutrisystem to cancel her Auto-Delivery Program. *** *** was informed that she would be charged for the discount she received on her first order ($104.60) if she chose to cancel before accepting and paying for her second order. *** ***’s Auto-Delivery Program was not cancelled at this time, no charges were made to her account
Under the terms and conditions of the Auto-Delivery Program that *** *** enrolled in *** *** was required to purchase two (2) orders in order to receive the discounted price that she received on her first order. *** *** was aware that she enrolled in the Auto-Delivery ProgramHowever, in the spirit of good consumer relations Nutrisystem has cancelled *** ***’s Auto-Delivery Program and waived the charge for the discount she received on her first orderWe wish *** *** continued success with her weight loss goals
If you have any further questions, please do not hesitate to contact me at ###-###-####, or by email to ***@nutrisystem.com, or you may write me at the address set forth above
Sincerely,
Donna D***
Senior Corporate Paralegal
Cc: *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

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Address: 600 Office Center Dr, Ft Washington, Pennsylvania, United States, 19034-3232

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