N.V. Fleet Transportation

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Feature Films for Families appreciates the opportunity to respond to Mr [redacted] 's complaint? We have reviewed Mr [redacted] 's complaint and the records associated with his account.? Mr [redacted] has been a valued customer for many years? We have appreciated his support of our family friendly and values based movies? We regret that we have caused him inconvenience by attempting to stay in contact? We have cancelled the account associated with his telephone number and have placed his number on our internal do-not-call list? We would be happy to consider any other action Mr [redacted] might deem necessary to resolve his complaint, but will otherwise consider the matter closed? Best Regards,? Chris I [redacted] Staff AttorneyFeature Films for Families [redacted]

Feature Films for Families appreciates the opportunity to respond to Ms [redacted] 's complaint We have researched the information she provided and found an account in her name associated with the telephone number she provided We were unaware that Ms [redacted] preferred to not be contacted in regard to our values-based and family-friendly entertainment products; our records indicate that we had not called Ms [redacted] for a number of years prior to March 2016, and all of the calls we attempted this month have gone unanswered We have permanently cancelled the account associated with Ms [redacted] 's phone number and placed her telephone number on our internal Do-Not-Contact list We would be happy to consider any other actions Ms [redacted] thinks are necessary to resolve her complaint, but will otherwise consider the matter closed Best Regards, Chris I [redacted] Staff AttorneyFeature Films for Families [redacted]

Feature Films for Families appreciates the opportunity to respond to MsS***'s complaint First and foremost, we thank MsS*** for her support of Feature Films for Families and our mission to provide quality family-friendly and values-based entertainment We have reviewed our
records associated with the telephone number provided by MsS*** and located not one, but two accounts in her name At MsS***'s request, the first of those accounts had been permanently cancelled before she made her complaint to the Revdex.com We only became aware of the second account after doing further research in conjunction with this complaint We have now permanently cancelled both accounts and placed MsS***'s telephone number on our internal do-not-contact list We are happy to consider any further action MsS*** my believe is necessary to address her complaint, but will otherwise consider the matter closed Best Regards, Chris I***Staff Attorney Feature Films for Families***

Ms*** claims that she was sent a box of DVDs that she did not orderShe wants the order canceled and and no further callsThis confirms that Feature Films canceled the order and will not call Ms*** in the future

Feature Films for Families appreciates the opportunity to respond to MsP***'s complaint We have researched our records and located an account associated with the telephone number provided by MsP*** We have no record of calling this number since We have placed the
numbers provided by MsP*** on our internal do-not-contact list and cancelled the account associated therewith Feature Films for Families regularly scrubs its calling lists for mobile numbers and makes every effort to ensure compliance with all applicable laws MsP*** is welcome to email me with any other numbers she would like us to research or simply add to our do-not-contact list Best Regards, Chris I***Staff AttorneyFeature Films for Families***@familytv.com

Complaint: ***
I am rejecting this response because: I have not received any films after 2010. I have never authorized Feature Films to send me films on a quarterly basis. I would like to see their records because the information they are providing is false. I am acknowledging that I did give them permission to mail me a few films for my review in late April or early May 2010, but that was for that time only and I never received them. I would like proof of delivery of the films. I would also like to see or hear verification of permission to mail any films. The statement that I have received any films after is a blatant lie which really concerns me regarding the validity of this company. Especially since they are representing family films with a Christian message
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint Our records indicate that we have attempted to contact Ms*** on several occasions, but have not spoken to anyone at the telephone number she provided since July of 2014, at which time our
records indicate we were told to call back later We have placed Ms***'s telephone number on our internal do-not-contact list and permanently cancelled the account associated therewith We would be happy to consider any other steps Ms*** or the Revdex.com might consider necessary to resolve this issue, but will consider it closed otherwise Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have reviewed the information provided by Ms*** and found an account in her name associated with the telephone number in her complaint Ms*** complains that we have attempted to
contact her multiple times per day and that she has repeatedly asked us to stop calling Our records indicate that we have not spoken with Ms*** since May of 2012, and that we made no attempt to contact her again until November of this year All of our calls to Ms***'s number in the last month have gone unanswered We have no record of Ms*** speaking to one of our agents in the last 1/years, and no record of her requesting to be placed on our do-not-contact list We have permanently cancelled Ms***'s account and placed her number on our internal do-not-contact list We would be happy to consider any other action Ms*** or the Revdex.com may think necessary to resolve this complaint, but will otherwise consider the matter closed Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Mr***'s complaint Mr*** complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him
We have located an account associated with the phone number he provided We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list We apologize for any inconvenience we may have caused Mr*** We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr***'s complaint, but will otherwise consider the matter closed Best Regards, Christopher I***Staff AttorneyFeature Films for Families***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to MsT***r's complaint We have researched her complaint and found an account associated with the telephone number she provided It indeed did have a credit balance of $associated with a refund processed in
In 2008, we credited MsT***r's account an additional $in so that the credit was large enough to cover the cost of one of our values-based and family-friendly films, including shipping It was this credit of $about which we were attempting to contact MsT***r Our records indicate that our calls in an effort to resolve this credit have either gone unanswered, or have been answered and immediately hung up upon since at least March of We have no record of MsT***r (or anyone at the number provided by her) requesting to be removed from our calling lists Of the records I reviewed, it appears that the calls were terminated within a few seconds without allowing us to explain the situation We have permanently cancelled the account associated with MsT***r's telephone number and placed that number on our internal do-not-contact list We would be happy to consider any other steps MsT***r feels are necessary to address her complaint, but will otherwise consider this matter closed Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have reviewed our records related to the telephone number provided by Ms*** and found two accounts associated with that number The duplicate accounts caused us to attempt to
contact her more often than we otherwise would have, and the duplication was obviously an error We apologize for the inconvenience We have merged the duplicate accounts, permanently cancelled the merged account, and placed Ms***'s telephone number on our internal do-not-contact list We would be happy to consider any other actions Ms*** may consider necessary to resolve her complaint, but will otherwise assume the matter is closed Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to MsS***'s complaint First and foremost, we thank MsS*** for her support of Feature Films for Families and our mission to provide quality family-friendly and values-based entertainment We have reviewed our
records associated with the telephone number provided by MsS*** and located not one, but two accounts in her name At MsS***'s request, the first of those accounts had been permanently cancelled before she made her complaint to the Revdex.com We only became aware of the second account after doing further research in conjunction with this complaint We have now permanently cancelled both accounts and placed MsS***'s telephone number on our internal do-not-contact list We are happy to consider any further action MsS*** my believe is necessary to address her complaint, but will otherwise consider the matter closed Best Regards, Chris I***Staff Attorney Feature Films for Families***

Ms*** claims that she was sent a box of DVDs that she did not orderShe wants the order canceled and and no further callsThis confirms that Feature Films canceled the order and will not call Ms*** in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do maintain that I did not have two accounts with Feature Films for Families
Sincerely,
Amy S***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have researched the information she provided and found an account in her name associated with the telephone number she provided We were unaware that Ms*** preferred to not be contacted
in regard to our values-based and family-friendly entertainment products; our records indicate that we had not called Ms*** for a number of years prior to March 2016, and all of the calls we attempted this month have gone unanswered We have permanently cancelled the account associated with Ms***'s phone number and placed her telephone number on our internal Do-Not-Contact list We would be happy to consider any other actions Ms*** thinks are necessary to resolve her complaint, but will otherwise consider the matter closed Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint Ms*** complains that she is being contacted about payment for a package of films which she believes were destroyed in a house fire in We have reviewed our records, and they indicate
Ms*** ordered and received a package of films which were delivered quarterly in 2012, and therefore would not have been involved in her unfortunate house fire in The total cost of the film package was $ We have written off the balance owing and permanently cancelled Ms***'s account We would be happy to consider any other actions the Revdex.com would find helpful, but will otherwise consider the matter closed Best Regards, Christopher I***Associate General Counsel Feature Films for Families

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have researched Ms***'s complaint, and have located her account Ms*** was contacted in an attempt to resolve a very old past-due balance of $*** We have
written off the unpaid balance on Ms***'s account, permanently cancelled that account, and placed Ms***'s telephone number on our internal Do-Not-Contact list We would be happy to consider any other action Ms*** consider's necessary to resolve this complaint, but will otherwise consider the matter closed Best Regards, Christopher I***Staff AttorneyFeature Films for Families***