N.V. Fleet Transportation

Feature Films for Families appreciates the opportunity to respond to Mr***'s complaint We have researched the telephone number provided by Mr*** and found that it was linked to the account of a customer who has subsequently changed telephone numbers We have investigated his
complaint that we have attempted to call him "3-times a week." Our records do not comport with Mr***'s assertion However, we have no wish to be a nuisance to Mr*** We have removed Mr***'s telephone number from that account and placed his number on our internal Do-Not-Contact list We would be happy to consider any further action Mr*** might consider necessary to resolve his complaint, but will otherwise consider the matter closed Best Regards, Christopher I***Staff AttorneyFeature Films for Families ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Mr***'s complaint Mr*** complains he has been contacted regarding our family-friendly and values-based entertainment offerings on more than one occasion after he has requested that we no longer contact him
We have located an account associated with the phone number he provided We have permanently cancelled that account in our systems and placed his telephone number on our internal Do-Not-Contact list We apologize for any inconvenience we may have caused Mr*** We would be happy to consider any other action the Revdex.com might consider necessary to resolve Mr***'s complaint, but will otherwise consider the matter closed Best Regards, Christopher I***Staff AttorneyFeature Films for Families***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have reviewed Ms***'s complaint and the account associated with the telephone number provided by Ms*** Our records do indicate she ordered two of our family-friendly and values-based
films in September of 2015, for which Feature Films for Families has still received no payment Our records also indicate that in our attempts to resolve Ms***'s delinquent balance, she was offered the opportunity to upgrade to a larger package of films at a lower per-film price, however, our records, including the call recordings I have reviewed do not indicate she was required or coerced to do so, and any such pressure would be strictly contrary to our company policies, values, and training We have written off the $balance owed by Ms*** and permanently cancelled the account associated with Ms***'s telephone number We would be happy to consider any other actions the Revdex.com might think necessary to resolve this situation, but will otherwise consider the matter closed Best Regards, Chris I***Associate General CounselFeature Films for Families

Feature Films for Families appreciates the opportunity to respond to Mr***'s complaint We have reviewed Mr***'s complaint and the records associated with his account. Mr*** has been a valued customer for many years We have appreciated his support of our family
friendly and values based movies We regret that we have caused him inconvenience by attempting to stay in contact We have cancelled the account associated with his telephone number and have placed his number on our internal do-not-call list We would be happy to consider any other action Mr*** might deem necessary to resolve his complaint, but will otherwise consider the matter closed Best Regards, Chris I***Staff AttorneyFeature Films for Families***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough, when they called, I was advised not to hang up, when I picked up the phone, because previously I had been asked to be taken off the list I see they will not remove my name, and that is a GOD SEND Thank you so very much!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not received any films after 2010. I have never authorized Feature Films to send me films on a quarterly basis. I would like to see their records because the information they are providing is false. I am acknowledging that I did give them permission to mail me a few films for my review in late April or early May 2010, but that was for that time only and I never received them. I would like proof of delivery of the films. I would also like to see or hear verification of permission to mail any films. The statement that I have received any films after is a blatant lie which really concerns me regarding the validity of this company. Especially since they are representing family films with a Christian message
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint We have researched Ms***'s complaint, and have located her account Ms*** was contacted in an attempt to resolve a very old past-due balance of $*** We have
written off the unpaid balance on Ms***'s account, permanently cancelled that account, and placed Ms***'s telephone number on our internal Do-Not-Contact list We would be happy to consider any other action Ms*** consider's necessary to resolve this complaint, but will otherwise consider the matter closed Best Regards, Christopher I***Staff AttorneyFeature Films for Families***

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Let's start with this: I have had the same phone number for over yearsSo YOUR assertion that a previous customer had my number and did business with you is absurdNow let's list the reasons your "company" is an embarrassment.I find it embarrassing that your response to a complaint is to correct me and label me a liar for no reason other than your own satisfactionYou are a business, act professionally.I find it embarrassing the lengths a person has to go to to get their number removed from your call list as is proven by the numerous complaints to the Revdex.com.I find it embarrassing that in resolving my issue, you can see how many times you've called me and can attempt to correct me with a snarky response, but can't see that I never answer and get the hint.I find it embarrassing that a company called Feature FIlms for Families interrupts families on a constant basis with unblock-able robo-calls.I find it embarrassing that you say you don't want to be a nuisance, when your entire business model revolves around just that.So this matter is not closed? In your next response, I want an apologyFor myself and everyone else you harass with your callsAnd concerning that response, I would appreciate if it didn't have the same snarky attitude as your previous response.I'm not naive enough to believe you will change your disgusting business practices, but an apology is a step in the right direction
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Mr***'s complaint? We have reviewed Mr***'s complaint and the records associated with his account.? Mr*** has been a valued customer for many years? We have appreciated his support of our family
friendly and values based movies? We regret that we have caused him inconvenience by attempting to stay in contact? We have cancelled the account associated with his telephone number and have placed his number on our internal do-not-call list? We would be happy to consider any other action Mr*** might deem necessary to resolve his complaint, but will otherwise consider the matter closed? Best Regards,? Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint? We have researched the information she provided and found an account in her name associated with the telephone number she provided? We were unaware that Ms*** preferred to not be contacted
in regard to our values-based and family-friendly entertainment products; our records indicate that we had not called Ms*** for a number of years prior to March 2016, and all of the calls we attempted this month have gone unanswered? We have permanently cancelled the account associated with Ms***'s phone number and placed her telephone number on our internal Do-Not-Contact list? We would be happy to consider any other actions Ms*** thinks are necessary to resolve her complaint, but will otherwise consider the matter closed? Best Regards,? Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to Ms***'s complaint? Our records indicate that we have attempted to contact Ms*** on several occasions, but have not spoken to anyone at the telephone number she provided since July of 2014, at which time our
records indicate we were told to call back later? We have placed Ms***'s telephone number on our internal do-not-contact list and permanently cancelled the account associated therewith? We would be happy to consider any other steps Ms*** or the Revdex.com might consider necessary to resolve this issue, but will consider it closed otherwise? Best Regards,? Chris I***Staff AttorneyFeature Films for Families***

Feature Films for Families appreciates the opportunity to respond to MsM***'s complaint? We have reviewed our records, and they indicate that MsM*** has a long history of supporting the values-based entertainment offered by Feature Films for Families? Since 1999, our
records indicate she has purchased more than of our films? I have personally reviewed the recordings from February of this year for both the sales and validation calls during which MsM*** expressly agreed to purchase a package of films for herself, and agreed to have the payments for those films spread over months? Feature Films is confident that MsM***'s repeated assent to both the sale and the payment terms constitute a valid sale.Further, MsM*** has been unresponsive to a number of attempts to contact her regarding this package of films and her past-due payments in April, May, July, and August of this year, despite her assurance to our agent that the number we were using was both authorized for this communication and the only number on which she could be reached? We have no record that MsM*** has made any attempt to return our calls or to otherwise contact us regarding her February 16, order? However, we strive to treat each of our customers as family? MsM*** indicates that she still has the unopened box of films which were sent to her immediately following her February 16, order? We will send a return authorization and prepaid shipping label to the address provided by MsM***? Once we have received the films we will be happy to refund MsM***'s for any payments which have been made and credit her account for the remaining balance? MsM*** is, as always, welcome to contact us directly at *** to resolve these issues or with any additional questions? Best Regards,? Chris I***Staff AttorneyFeature Films for Families

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough, when they called, I was advised not to hang up, when I picked up the phone, because previously I had been asked to be taken off the list? I see they will not remove my name, and that is a GOD SEND ? Thank you so very much!
Sincerely,
*** ***

Feature Films for Families appreciates the opportunity to respond to Mr. [redacted]'s complaint.  We have researched the telephone number provided by Mr. [redacted] and found that it was linked to the account of a customer who has subsequently changed telephone numbers.  We have investigated his...

complaint that we have attempted to call him "3-8 times a week." Our records do not comport with Mr. [redacted]'s assertion.  However, we have no wish to be a nuisance to Mr. [redacted].  We have removed Mr. [redacted]'s telephone number from that account and placed his number on our internal Do-Not-Contact list.  We would be happy to consider any further action Mr. [redacted] might consider necessary to resolve his complaint, but will otherwise consider the matter closed.  Best Regards, Christopher I[redacted]Staff AttorneyFeature Films for Families [redacted]