NVR

Dear Ms [redacted] - Thank you for the opportunity to look into the Revdex.com ID [redacted] Our Ryan Homes service and production team have completed an inspection of the floor on Friday, August 26th The carpet vendor noted that they did not have a concern of mold, but that the darkness was more consistent with a water stain Having said that, Ryan Homes is willing to have a mold test inspection performed and is awaiting confirmation with the consumer The consumer has requested a replacement of hardwood flooring where carpet floor was previously installed Ryan Homes does not offer these types of after market upgrades.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns Kind regards, Corporate Customer Relations

Dear Ms [redacted] , Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Ryan Homes has reviewed the issues outlined by the consumer Our service manager has reached out to the consumer to schedule a timeframe to address his concerns Ryan Homes appreciates the efforts made by the Revdex.com in bringing closure to this concern Please do not hesitate to contact us if you have any additional concerns Kind regards, Corporate Customer Relations

Dear Ms [redacted] - Thank you for forwarding the additional comments from the consumer Ryan Homes has met with the consumer and offered to pay another company to make the repairs during business hours The consumer has not responded to our offers Therefore, we plan on taking no further action at this timeRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this complaint Please do not hesitate to let us know if you have any additional concernsKind regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The 30-day list is NOT complete The production team has been in contact with meI had added things to the list as I see themUnless I was continuously on their case thinks would not have progressed at all They are items that needed addressedI did not at any point "make things up" The new concern is not fixedPlease come into the home and see for your selfI have attached a picture I am stating that the rate in which things are being address is taking too longdays! If the construction was done correctly the first time this would be an issue Heartland home contractors personally told me about all the issues this place had prior to closing They said it was a disaster Go look at all your other reviews Heartland homes does not care about their customers on top of all that, them leaving steaks in the group and leaving a alley to drive down cased $damage to my carThey are not willing to do anything about that Regards, [redacted] Dear [redacted] – Thank you once again for bringing to our attention the additional concerns from the consumer complaint assigned ID [redacted] In his original complaint, the consumer claimed that he had outstanding items on his list and was not receiving any response from our Production team at Heartland HomesOur records indicated not only that our Production team has been in constant communication with the consumer and working to complete the items on the Post Settlement Inspection list, they also indicated that the consumer has added multiple items to the list well beyond Heartland Homes original acceptance of said listIn his rejection to our response, it is unclear what the consumer is taking issue withRegardless, Heartland Homes worked to address and complete all items on the Post Settlement Inspection listIn his second rejection, the consumer noted that the list is not completed, as he has experienced a new concern with his Heartland HomeHeartland Homes has indeed completed all items on the Post Settlement Inspection list as well as addressed the new concernHeartland Homes offers a Limited Warranty; therefore, any warrantable concerns that are serviceable will be addressed in accordance with the Limited WarrantyHeartland Homes kindly requests that the Revdex.com review the original complaint, rejections and the responses to the consumers claims and bring closure to this matterRegards, Corporate Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the... business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Mrs [redacted] , Thank you for your time on this matterI have spoken with Mr [redacted] and a gentleman by the name of Ben and there was no offer to have the items repaired and I have a recording from the project manager that he was going to contact the service center on my issues and nothing was ever put in and no service ticket was issuedI had a meeting with the county inspector today at my home and there are several code violations that were noted regarding these problemsThere are lawyers involved at this time and Ryan homes is just wasting your time on getting these items resolvedNo effort has been taken to correct the issues Respectfully [redacted] *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

This company was great while our home was being built, but after living here for a year they stopped caring about customer service in the community Maybe because the community is almost finishedThey had a requirement to replant the trees that they cut down but didn't leave room to put them in their greed to crowd as many homes in the area as they could So to fulfill their requirement so they can move to the last phase they are planting trees in people's yards...and not small decorative trees, large maple trees! In tiny yards that are barely big enough for the sapling Not to mention they will block out all sunlight as soon as they start to mature I made my complaint and the builder and the developers both agreed they were not appropriate for the space they were in but said they were required to have them and had no where else to put them so we are stuck

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I need regrading of the soil that settled and sunk not HVAC?!?!? Did you read the complaint? Regards, [redacted]

Thank you for following up with your concern regarding the leaking egress window We believe that the repair that was recently completed will solve your concern We water tested the repair twice and the drain is in good working order If there is a concern in the future with the egress window, please reach out to Ryan Homes Customer Care at 877-550-RYAN

Once you sign on the dotted line, they will treat you like garbageIf you spend almost a million dollars on a home, you expect something with decent qualityTheir finished homes are full of cracking drywall, crooked fixtures, etcYour punch list will never be fixedWhen we tried to have them fix the issues they keep missing in the brand new home, an agent told us "your d [redacted] wall is your problem, not ours." The drywall company NV contracted said they had no issue in coming to fix the problem, but NV never notified them of our multiple complaints and is refusing to send them the paperwork they need

Thank you for allowing us the opportunity to respond to the Revdex.com complaint assigned [redacted] We take all service requests serious and look into each and every one Our Ryan Homes service team will be in contact with the consumer to review this concern We appreciate the efforts of the Revdex.com to bring closure to this issueIf you need any further information, please do not hesitate to contact us

From: [redacted] sans-serif;">< [redacted] >Date: Mon, Dec 15, at 8:PMSubject: Complaint # [redacted] To: [email protected] Sir or ma'am,It seems that Ryan Homes (NVR) has finally responded and has paid my claim.At this time, my Revdex.com complaint, # [redacted] , can be closedIf they didindeed send the requested amount, this can be closed as consumer satisfied.Thank you, [redacted]

October 24, Thank you for the opportunity to respond to the complaint filed which was assigned the lD # of [redacted] The consumer applied for a mortgage loan with NVR Mortgage on 3/7/The borrower's credit score did not meet the minimum to be approved for a product and the loan was denied, with an adverse action denial notice being sent to the consumer on 4/17/2014.The consumer had indicated that they were going to be working with a credit repair agency in hopes in increasing her credit score.The borrower completed a second application for credit with NVR Mortgage on 8/11/The borrower's credit score still did not meet the minimum credit requirement for the program that she applied for and a notice of credit denial was sent to the consumer on 9/17/2014.NVR Mortgage did not provide the borrower with an approval letter on either loanIf you need further assistance, please contact me at ###-###-####.Thank you, Greg SDirector of Quality Control

Good afternoon [redacted] , Once again, thank you for forwarding the consumer's concerns. Ryan Homes has replaced the front door and completed the painting, as well as confirmed with [redacted] the work is complete. Please do not hesitate to contact us if you have any additional concerns. Best regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This response does not address all of the issues and requested resolutions stated in my complaint We requested a new air condition unit, duct cleaning and additional compensation for personal time NVR has agreed to replace the A/C unit; however, this only brings our home to where it should have been when purchased We still have ash that has not been cleaned out of our ducts and have not been compensated for the extensive amount of personal time (time taken off of work) and expenses incurred throughout this process Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] ***< [redacted] >Date: Fri, Oct 31, at 4:PMSubject: Compliant ID [redacted] To: " [redacted] " < [redacted] > Hi [redacted] , As discussed today regarding my above compliant, my further comments are as under: 1) Complaint ID [redacted] is not closed yet as described by the business 2) Nobody from business visited the home yet, how business claimed that Leakage is at different location?? 3) Due to this leakage there is damage inside home, this damage can be seen even today also, how business claim that the repair has been completed?? 4) Roofer suggested that there may be other areas which result into this Leakage and should be repair by business ( not roofer) 5) Same issue at the same location within warranty period, builder / roofer worked together and was proven that major contributor for the Leakage was from Business 6) Business claim that they done the repair in April 2014, unfortunately business never completed the work Let me know if you need any further information Regards [redacted] Regards, [redacted] ***

We had a home built February from Ryan homesThe house was not even years old and our home flooded in the finished basement Ryan homes said it was caused by a stormOur home had a window that wasn't up to code which is where the water came in and flooded our basementWe also made a complaint in that we had flies coming through this window when we never even opened the window but they refused to come and fix the windowIn we had shingles blown off our roof and called the customer service line to complete a work orderThe customer service line told us our home was out of warranty but would send the work order over for reviewThe next day I spoke with the site supervisor and he ended up having someone put our shingles back onThis year just recently we had shingles in the same area come off and they are refusing to fix because they said when I called back in April the work order was declined due to being out of warranty even though Ryan homes had someone fix it And before this incident in April of our cabinet in the kitchen came apart from the wallI was going to try and fix it myself so I took it off the wallWhen I took it off the wall there was all kinds of holes in the drywallI called Ryan homes out to inspect what I found and they refused to fix the wallBut in return they ordered a cabinetThe site supervisor also stated the cabinet will hide the damage once you get the new cabinet so he wasn't going to send people out to fix it and assured us there are more holes behind the cabinets but just can't see them

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Mr [redacted] , 0in 0pt;">Thank you for the opportunity to respond to the Revdex.com ID [redacted] Our [redacted] Homes division manager and service manager have reviewed this complaint and they have met with the consumer While meeting with the consumer, they discussed with her that typically, an unattached sewer tap will present problems with the plumbing rather quickly There is no history of plumbing issues that have been brought to our attention since the consumer took possession of the home in February The consumer arranged for repair of the sewer lines prior to [redacted] Homes ability to access the sewer tap The consumer was unable provide documentation by the plumber involved in the repair stating that the void in the sewer tap was a result of installation by the builder [redacted] Homes spoke directly to the plumbing company and again, they would not state that the void was unquestionably a result of the installation by the builder The plumber also discussed other possibilities for the void, such as settling [redacted] Homes has been in contact with the Springhill Codes Department and they have confirmed that an inspection of the sewer tap would have been required at the time the consumers home was built in order to proceed with construction The Springhill Codes Department also explained that they are unable to provide confirmation as their retention of documentation does not extend back to 2004/ It is our position that we are not taking responsibility for the void in the sewer tap [redacted] Homes will not provide reimbursement to the consumer nor take any further action on this complaint We recommend that the consumer file a claim with her homeowners insurance company We appreciate the efforts of the Revdex.com to bring closure to this complaint Please do not hesitate to contact us if you have any additional questions Kindly, Customer Relations

From: [redacted] sans-serif;">< [redacted] >Date: Sat, Dec 20, at 8:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" The business has resolved the complaint