nWay

Our Developers are aware that when changes are made there may be a disagreement among players regarding those changes; the same change that one player will welcome will inevitably be perceived as a negative by anotherAs with any game, content changes are a common occurrence and balancing is an ever evolving process as each change can have impacts beyond any one particular Warrior or feature within the game.We ask that you extend understanding that our game, like any other, is an ever evolving process and we are dedicated to making Legacy Wars the best it can beThere will always be changes, improvements and additions in our pipeline and the game is not staticAs such we are unable to provide individuals compensation or refund for content changesIf you wish to pursue a refund for any purchase you've made, please contact Apple/Google (depending on device type) directly, as they process every and all purchases made for the gameAlternatively you can contact your financial institution with any questions about funds

I apologize for the inconvenienceI wish I could propose a resolution, however we are not the manufacturer of the game itselfWhat Helpshift does is solely provide the technology and platform to operate the Helpdesk/customer support section of this game/application This complaint needs to be filed with the gaming company so that they can hopefully refund players that were affectedPlease remove this complaint and call me directly with any questions [redacted] Operations at Helpshift [redacted]

Complaint: [redacted] I am rejecting this response because:Would make sense if person has no knowledge of Power RangersAny fan knows green candle refers to first season story about the green rangerPlain and simple you used deceptive marketing to lure customers into purchasing thinking they would get the green rangerConsist with a dishonest business modelMaybe you should add an agreement that the purchaser understands it's not the character, but a chance to get the characterYou won't because no would buy except maybe a hacker who isn't paying with real money anyways Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The changes made are not minor but they are major which is often more than one character in order for it be basically uselessSubsequently in the same patch usually, they try and entice you to buy the new and powerful characterNo one in their right mind would go and spend thousands of dollars knowing that it would be useless in months and to get back the position they were in they have to repeat the process This company hasn’t given us a reset option to use our invested money elsewhere nor have they tried to balance the other weaker characters who are significantly weaker by giving them a boost in strength They have instead been very sneaky, deceptive and unethical in advertising legendary characters( highest tier rarest) and epic characters ( 2nd highest tier ) to entice the players to purchase them only to significantly downgrade them and make them into a common character which in turn gives the paid player no advantage at all It’s clear after playing this game since its beginning this is just a scam to make quick money They need to be made accountable for thisFurthermore, Nway may hold the licence to change the characters, but not the money we spend on talents tree's using their resources(essences and orbs) and they have not provide a way to reset the stats or the resources of the characters that is significantly downgraded from its original value.Sincerely, [redacted]

As with any character based game, it is important to us that we continually balance characters to provide the best experience possible both for the player an the opponents a player face in player vsplayer combatOn occasion, as with any other games, balance changes will be made over time as necessaryAs with any game these characters may have reductions of powerNo character is ever considered 'permanent' in their current state and functionality; all characters can be subject to changes in the futureThis is not unique to Legacy Wars and occurs in most every other live operations game on every type of gaming platform Per our Terms of Service [redacted] - ""You acknowledge that all intellectual property rights in our Site and our Service and the underlying technology, and all information and content available on our Site and on our Service, excluding Your Content but including games, accounts, characters, and Virtual Currency and Virtual Goods (as such terms are defined below) (collectively, the “Service Content”), are owned by us and our suppliers (including other users)" - "nWay has the absolute right to manage, regulate, control, modify and/or eliminate any or all Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion." - "You are purchasing a limited license to use the Service and Service Content that represents Virtual Goods and Virtual ItemsNeither Virtual Goods nor Virtual Items have any value outside the Service and does not represent a stored value"

The Terms of Service are therein agreed to when the user chose to access the service, it is the responsibility of the user to be aware of these TermsIf you wish to peruse this as a legal matter have your lawyer review the terms and send a formalized notice of complaint to our legal department at [redacted]

Complaint: [redacted] I am rejecting this response because: I have spoken with Google and as much as you would like to not deal with customers you have toGoogle has informed me you are violating their terms of service by not assisting customersAlso your TOS was update January and no notice was given that you did suchJust so we're clear it's about customer relations not what you think you can "legally" get away with.Sincerely, [redacted]

All offers that include a Chance to receive an item are clearly marked multiple times with the description that there is a 'Chance For' the particular item in the boxAdditionally these boxes always include other items such as currencies and character upgrades for randomized Warriors

Please be aware that, as with any online game, content of the game is subject to change over time.You are welcome to discontinue service by uninstalling the gameIf you wish to pursue a refund, please contact Apple/Google as the payment processorsPlease review our Terms of Service here:
***/ - specifically:- Limited LicenseSubject to your compliance with these Terms, nWay grants you a limited license to use the Virtual Goods and Virtual Currency within the Service solely for your personal non-commercial entertainment purposesExcept for the foregoing license, you have no right, title, or interest in or to any such Virtual Goods or Virtual Currency, or any other attributes associated with the use of the Virtual Goods or Virtual Currency stored within the Service.- No TransferYou understand that while at times you may “earn” “buy” or “purchase” Virtual Currency or Virtual Goods, you do not in fact own the Virtual Currency or Virtual goodsYou are purchasing a limited license to use the Service and Service Content that represents Virtual Goods and Virtual Items

The Terms of Service are agreed to as stated by entering into the gameAs stated in the Terms of Service, we reserve the ability to modify any and all parts of our game content at any time as is typical of online gaming services
Our Terms of Service can be found here ***
- "We reserve the right, at any time, to modify, suspend, or discontinue the Service, or any parts of the foregoing, with or without notice"
- "Service ContentYou acknowledge that all intellectual property rights in our Site and our Service and the underlying technology, and all information and content available on our Site and on our Service, excluding Your Content but including games, accounts, characters, and Virtual Currency and Virtual Goods (as such terms are defined below) (collectively, the “Service Content”), are owned by us and our suppliers (including other users)."
- "You agree that all sales of Virtual Goods and Virtual Currency are final"
- " You understand that while at times you may “earn” “buy” or “purchase” Virtual Currency or Virtual Goods, you do not in fact own the Virtual Currency or Virtual goodsYou are purchasing a limited license to use the Service and Service Content that represents Virtual Goods and Virtual ItemsNeither Virtual Goods nor Virtual Items have any value outside the Service and does not represent a stored value"
-

The following criteria is used in regards to moderation of our Social Media, with repeat occurrences result in bans depending on severity:
- Use of ProfanityAs a Power Rangers franchise product we have a diverse audience that includes a younger membersWe ask that players when expressing their
feedback keep it PG
- Spamming/Caps lock Spamming
- Making accusations/Witch Hunting specific players or AlliancesWe do not allow people to accuse others of cheating in public placesAccount moderation is a matter of our privacy policy between a user and Admin
- Trolling/Griefing of other players
We take no issue with players having negitive feedback, but we ask that players voice their concerns in a constructive mannerWe will not be 'shutting down the game' as requested by this customer in response to feedback regarding moderation

Complaint:
***
I am rejecting this response because:Picture attachedDidn't get the character advertisedDidn't get anything green for that matterStop trying to rip off customersIt is clearly deceptive advertisingYou shouldn't show a character that your're not gettingNot only did you do that, but you added for a limited time trying to indicate a sense of urgencyMaybe in the future you could not do thatTry honest advertising don't show a character on the main screen you're not going to getMaybe put for a chance on the main screenI wonder how many people would buy if you were honest in the way you present it
Sincerely,
*** ***

This picture is not of the offer itself but the previewAs is shown in the picture the user taps More Info - on the following screen the offer is described in detail including the entire contents of the offer and the Chance For descriptionThis information is always shown before any purchase is completed and the More Info button does not initiate a purchaseAdditionally the preview in the home screen does not state what is actually in the Bundle - indicating that tapping More Info will include More Info on what the Bundle contains

We appreciate your feedback and do take all feedback seriouslyWe review all of our social media channels including ones that we do not operate ourselves for feedback, bugs, and suggestions

Complaint: [redacted]I am rejecting this response because:
The changes made are not minor but they are major which is often more than one character in order for it be basically useless. Subsequently in the same patch usually, they try and entice you to buy the new and powerful character. No one in their right mind would go and spend thousands  of dollars knowing that it would be useless in 2 months and to get back the position they were in they have to repeat the process . This company hasn’t given us a reset option to use our invested money elsewhere nor have they tried to balance the other weaker characters who  are significantly weaker by giving them a boost in strength . They have instead been very sneaky, deceptive and unethical in advertising legendary characters( highest tier rarest) and epic characters ( 2nd highest tier ) to entice the players to purchase them only to significantly downgrade them and make them into a common character which in turn gives the paid player no advantage at all . It’s clear after playing this game since its beginning this is just a scam to make quick money . They need to be made accountable for this. Furthermore, Nway may hold the licence to change the characters, but not the money we spend on talents tree's using their resources(essences and orbs) and they have not provide a way to reset the stats or the resources of the characters that is significantly downgraded from its original value.Sincerely,[redacted]

I apologize for the inconvenience. I wish I could propose a resolution, however we are not the manufacturer of the game itself. What Helpshift does is solely provide the technology and platform to operate the Helpdesk/customer support section of this game/application.
This complaint needs to be...

filed with the gaming company so that they can hopefully refund players that were affected. Please remove this complaint and call me directly with any questions. 
 
[redacted]
Operations at Helpshift
[redacted]

Complaint: [redacted]
I am rejecting this response because: There is no response attached.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
Once again I receive a generic response from nway which doesn’t reply to all of my concerns regarding the company. This company has no ethics to rob their consumers of good hard earned money. The terms and conditions do not state that any characters will be reduced severely in game play. They may say that they own the characters rights but they don't suggest that you will downgrade characters so much after people have invested in them.These are not minor changes or I wouldn’t be here writing this email.Recently the lord drakkon character purchase was made in good faith with the previous stats that shows that the quick blade combo is meant to be fast attack, however the recent changes has made the initial attack of the said character to be slow and is not like before which defies the statement that its a fast attack. This shows that my character is being sold under false advertising now as its not doing what it is supposed to do like before. Furthermore, Nway is still continuing to advertise this character the same way after the patch to it. I have attached screenshots to show the character stats and description of the attack which is listed as quick attack, but the recent change has made it become slow attack but yet they kept the old description even on sale.
This is just one of the many other characters affected by the patches nway have made without any resolution to customer that has invested alot such as providing an alternative reset to reallocate resources paid,etc. Hence why I'm seeking a refund after many attempts to get help from their customer support to get answers but got replied with generic replies that is not answered satisfactorily.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have spoken with Google and as much as you would like to not deal with customers you have to. Google has informed me you are violating their terms of service by not assisting customers. Also your TOS was update January 2017 and no notice was given that you did such. Just so we're clear it's about customer relations not what you think you can "legally" get away with.Sincerely,[redacted]

The Terms of Service are therein agreed to when the user chose to access the service, it is the responsibility of the user to be aware of these Terms. If you wish to peruse this as a legal matter have your lawyer review the terms and send a formalized notice of complaint to our legal department at [redacted]