Nxb Auto Repair

We have reviewed the customer situation and have the following response:We communicate at several times during our process that the complete installation of the Solar PV and EE can take up to 4-months While in most cases it is not that long; there are times when municipalities or other outside parties delay the timing In this instance, we applied for the solar permit on 3-11-and did not receive the document from the city until 5-11- We immediately requested the inspection and now are awaiting the results The next step in this process will be getting the net meter from the utility; which will also not be in our control We will work with the customer through the process and try and make it as smooth as possible.We have also requested a date from the customer to complete the Energy Efficiency work We have agreed upon Friday, June 5, For the concern relating to the roof/ceiling leak We sent a technician out on 5-21-to analyze the problem He determined that the Air Conditioning pan was leaking and causing the damage in the home This is not solar related and is something the customer will need to address At this point all outstanding issues have been either addressed or scheduled Please let me know if there are any additional questions.Best Regards, [redacted] Chief Customer OfficerPosiGen

Revdex.com: Although PosiGen, Incproposed an adequate resolution to complaint ID 10663999, they have failed to carry out this resolution as promised For your reference, details of the offer I reviewed appear below I request that this complaint be re-opened and the business contacted Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10636751, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Thomas Richardson please see below last correspondence with said companyBarbara I found a card from posigen on my coffee table today informing me that my system was cut offAfter inspecting I discovered this is in fact the caseI would like to know why me nor my wife was informed of anyone coming to do work on my property prior to the work being doneI have two dogs that could have gotten outAnything could have happened and I would have had no idea whyAs Per our conversation, we were supposed to review the next few months billsHow are we going to do this when the panels are off and I have no idea for how long? Again there is another communication error with your company that leaves me questioning if your company can get these panels working properly or even care toIt seems like you and Mr James P [redacted] are the only two people I’ve spoken with who care about your customersSo please see below questions and requestswhen was my system cut off? (before or after our agreement)I would like to be notified in advice before anyone comes to do any kind of work on my property where do we move forward from here? This will compromise the outcome of your assessment for June and possibly may depending on how long they have been disconnected

Dear Sir or Madam.We are researching this complaint and are working with the customer/former employee to determine to which referrals she is discussing. Upon receiving substantiation, we will pay as we would in the course of our referral program. Please note that the referral
program is subject to change and has various payouts based on the marketing promotion for a particular month. The payout timeframe is not specified and depends upon the completion of the installation. All amounts owed (if any) will be paid in full based on the above. Please let me know if you require any additional information.Best Regards,Barbara H***Chief Customer OfficerPosiGen

I responded to the customer today via direct email. We are working on an arrangement to defer his payments for three months while we analyze his savings. Prior to our discussions, his system had been disconnected by our collections department. I am working to have it reconnected to complete our agreement. We will send someone out to do this at the customer convenience. Best Regards, Barbara H***Chief Customer OfficePosiGen

Upon receiving this complaint, I responded to the customer with an email that included an apology for the problems, a copy of the full savings analysis he requested(see attached), an offer to waive all late fees that have been accumulated as well as a deferment of payments until we are able to
resolve his issues. I also committed that we would remove the panels (at no cost to him) if he wasn't satisfied with the response. He agreed to speak with me on Wednesday, June 3, at 2:pm. I have sent him a confirmation for that date and time.After the conversation if *** *** wants the panels removed; we will make arrangements to do so; subject to the signing of a mutual termination agreement. Best Regards,Barbara H***Chief Customer OfficerPosiGen

Dear Sir or Madam.We have responded to the customer via email and certified letter with the options for solving the issue. The situation appears to be a misunderstanding. The customer had two contracts with PosiGen. One for Solar Panels and one for Solar Hot Water. We signed
a mutual termination for the Solar Panels but not the Hot Water. We have provided the customer with three options to resolve her remaining issues and are awaiting to hear back from her as to how she would like to move forward. In the mean time, I have requested to put the customer on a do not call list and have deferred all payments until such time that we resolve the situation.I have attached the letter that was sent to the customer with this response. Please let me know if there are any further questions.Best Regards,Barbara H***Chief Customer OfficerPosiGen

Dear Sir or Madam.The contract is being drafted by our legal counsel and should be available before the end of this week. Best Regards, Barbara H***Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10665211, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This company has had the information on my referrals for over months! I gave this information to the sales rep multiple times via text and email and I have also emailed this information to several employees within this company! I was also told by the sales rep that the gift cards had been received in the office a month ago and have not received a response from anyone since that time! I will be filing a lawsuit at the end of this week if this company does not fulfill its obligation to me for the referrals I have given to this company in good faithI will not make any further attempt to contact this company moving forward

Dear Sir or Madam.We have reviewed the complaint and have sent a technician out to investigate the situation.  We were asked by the customer to not work on the system until they returned from vacation.  Upon notification of their return we sent out our technician.  Due to the nature...

of the issue, it will require a licensed electrician to repair.  We are working with out subcontractor to schedule.  We will be also be reaching out to the customer today to obtain copies of their utility bills for the last several months.  We will utilize these to determine a reasonable settlement amount for the customer.Please let me know if you require any additional information.Best Regards,[redacted]Chief Customer OfficerPosiGen

Deletion of contract with no other fees or chargesI would also like the 250 worth of work I paid my roofer for the time taken to remove the metal plates ftom the roof that posigens workers failed to remove
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12006405, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer has a valid complaint.  We agree to pay the $750.  The check has been requested and we will follow up within 10 business days of this response.Please let me know if there are any additional issues.Best Regards,Barbara H[redacted]Chief Customer OfficerPosiGen

Dear Sir or Madam.We have contacted the customer and reviewed the issues.  We have agreed to honor the terms of the BLG contract and assist them in performing to those requirements.  The only issue would be the timing.  If equipment has been compromised it may take longer than our normal time frame to acquire replacement equipment as this equipment is not used by PosiGen and is not something we carry in our warehouse.  Best Regards,[redacted]Chief Customer OfficerPosiGen

Dear [redacted]We appreciate you taking time to give us your feedback.  There are a couple of issues I noticed you may have forgotten to mention with regard to your solar install.  First your solar was installed in December 2015.  You have reported no roof leaks until April...

2017.  The warranty for you solar installation is 1 year.  You and I have had a conversation and we are willing to take $5,000.00 off your total amount of your solar account.  This would cover the SQ Footage of the your roof covered by solar.   I agreed to do this to accommodate you even though we feel we are not at fault in this situation.  Your roof is over 20 years old and the leaks you are referring to could possibility be from your flashing according to the our inspections.  We have also offered to remove and re-install your  panels at no additional cost to allow you to complete your repairs. The value of the removal and re-install fee is $2,500.00.   The issue you here is this leak occurred outside the warranty time and if your panels were not installed correctly you would of see signs of a leak way before this.  I realize you are not happy with this resolution so I offered to speak to your insurance company and you told me not to call them.   This is PosiGen's offer to help but we cannot write you a check to replace your entire roof. Thanks,Lisa N[redacted]Leasing director###-###-####

Dear Sir or Madam.Even though this is not a PosiGen customer, we have been actively working toward resolving her issue.  I have received word this morning that her system has passed inspection.  The next step in the process is the installation of the net meter from the utility.  The timing of this step in the process is not in our control.  As soon as the customer has her net meter installed; she will need to contact the company and we will send someone out to activate her system.  We have had some difficulty reaching this customer as our phone number for her has been disconnected. Please have her contact the company with new contact information so that we can explain the rest of the process with her.I believe that we have resolved this issue by assisting the customer in obtaining her inspection.  Please let me know if you require any additional information.Best Regards,[redacted]Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business, and found that the phone conversation between Mr and Mrs n[redacted] and I, and what they sent to the Revdex.com, parts are inaccurate, I will disclose if need be.  I have attached a letter they sent me, on Saturday June 11th 2016.  I feel that is my option, so I feel I will take it. I am unfamiliar with a hold harmless agreement, and  also have other items to iron out, and then  maybe we can through this, and I can my roof issue resolved.  
Regards,
[redacted]

[redacted] I believe someone from my team spoke to you on Friday and the head of the customer service department is reaching out to you again today.  Our goal here at PosiGen is to save customers money.  I think we should first do a complete bill analysis of your account.  We...

will need to have copies of one year bills prior to solar and one years bill after receiving solar.  Once we receive those from you we will have it done by Friday.  Also we will schedule a tech to go to your home and inspect the meter to see if it is functioning properly as I understand the utility company switch it out.   I apologize for and inconvenience and we will get on this right away.  The gentleman you will be receiving a call from is Harry G[redacted]. Thanks you, Lisa N[redacted]Leasing Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12142986, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
MetLife has deemed this issue has negligence and will not cover any damages.  You are not standing by your 5 year workmanship guarantee.  I am not asking for you to replace my entire roof, I want you to pay for the half that Posigen/Gulick damaged.  You also offered to also pay my insurance deductible but they will not accept responsibility.  I am willing to take 2500 dollar check and a 2500 dollar bill credit.  As stated in your contract you will not install solar on a bad roof to begin with.  Your contractor did a horrible job of installing the railing under my shingles which caused the damage.
Regards,
[redacted]

Dear Sir or Madam. Upon receiving the rejection to our prior response, we reviewed the accounts in further detail.  Our records currently show that no amounts are due to this customer.  Our rewards program pays out varying amounts for customer referrals, but no rewardsare paid out unless and until the customer who was referred to us signs up for our products and an installation of solar panels is completed on their home. After an exhaustive search of our records, we have located only three referrals that may have been provided by Ms. [redacted]  For the first referral, the referred customer actually claims that they were referred by someone other than Ms. [redacted]  Despite thisfact, PosiGen has provided her with $300 in rewards for that referral. The second referral has not yet been installed, and thus Ms. [redacted] is not yet eligible for rewards for that referral.  If the installation for that referral is eventually completed, we will provide Ms. [redacted] with $100 in rewards, which was the maximum available under the referral program at the time the referral was made.  Finally, the third referral we received from Ms. [redacted] stated that they were not interested in our products, and therefore Ms.[redacted] is not eligible for any rewards regarding that referral. We sent the $300 rewards gift card for the first referral to Ms. [redacted] on June 24, 2015 and asked that she inform us no later than close of business on Friday, June 26, 2015 of any additional referrals for which she thought she might be entitled to rewards.  As of today, July 6, 2015, we have not received any further correspondence from Ms. [redacted], nor any indication that she can provide any information regarding any referrals she made to PosiGen under its rewards program other than the three described above. At this time, PosiGen has doneeverything in its power to review its records and ensure that Ms. [redacted] hasbeen given credit for all qualifying referrals she has made, we have providedher with rewards for referrals even though the underlying customers haveindicated that someone else was responsible for the referral, and we have givenMs. [redacted] an opportunity to provide us with the names of any additionalreferrals for which she feels she is entitled to rewards.  As such,PosiGen believes it has gone above and beyond to resolve this matter. Please let me know if you haveany additional questions.why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The last response said something about the equipment. Now, this response mentions the inspection. It would be nice if there was some consistency as to why this has been such a lengthy process. I'm growing quite impatient with all the deflection. While I understand that PosiGen cannot control how long Entergy takes to do their part, I would still like to believe that I won't be given the runaround and put on the backburner when waiting for someone to come out and activate my system. This would have never gotten to this point if my numerous calls had been returned. Now, I'm being told that they don't have my number. How could that possibly be true when I've left numerous messages? I've spoken to [redacted], who I'm told handles the BLG customers, on two occasions, and she continually told me that I was not being ignored and that she would contact me as soon as she received word from [redacted], Technician Supervisor, and his boss. That was roughly 3 months ago, and I have yet to hear from her. So once again, several people there should have my number. I'm quite frustrated with the fact that every response from PosiGen mentions things taking time and such, but as I've said many times, I'm responsible for a bill for something that I'm not using. I believe that many people would find that frustrating and unjust. But I will once again call and hope that things will improve.
Regards,
[redacted]