Nxb Auto Repair

Dear Sir or Madam, The customer was installed in December 2014 and activated in February 2015. Her Energy Efficiency Upgrade (EE) was completed in January 2015. In June, we received a call from the customer stating that she was unsatisfied with the EE upgrade. She specifically stated that...

her power strip was not what she was told it would be. We sent her another one within a week of her call. She then asked for a breakdown of her EE. At the time, our records show that we offered to defer her payments and provide a $10 write down of her lease. We did not hear back from her.
As of today, we have received one payment from the customer. We sent someone to disconnect the system and that is when the complaint was submitted. We would be happy to remove the system and terminate the lease with the customer at no charge. If she would contact her Account Manager we will move forward with the process.
 Best Regards, B[redacted] H[redacted]Chief Customer Officer PosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I've said several times, I was told by several employees that Posigen has recently purchased BLG. I didn't just randomly pick their name out of a hat. I only began to communicate with them because of this information. Not one time was I told that Posigen is no way affiliated with BLG and that I would have to call them in order to take care of this matter. Furthermore, I'm continually being told that they have done everything in their power to get this resolved. However, I passed my final inspection two weeks ago, and still, Entergy doesn't have the necessary paperwork to move forward. I've just spoken to [redacted], who kept me on hold for twenty minutes, and never came back to the phone. I then called back and spoke to [redacted], who proceeded to argue with me and insisted that I had never spoken to her. Then, after checking her notes, she found that she had. I'm tired of calling and calling and retelling my situation to a bunch of people who don't care. If they were paying the bill, I'm sure the attitude would be much different. This matter would be given the urgency that it is due. This is beyond ridiculous. How can these people have the audacity to get angry with me as if they're paying this bill on my behalf? This is my money and a very expensive purchase. For some reason, it makes no sense to them why I should be upset about paying for this for all this time and not reaping any benefit from it.
[redacted] last responded to the Revdex.com on 9/9/15, and yet, Entergy still doesn't have the paperwork. This does not sound like they're trying to get this resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10761105, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir or Madam.After a phone call with the customer yesterday, we offered a removal or a write-down of the lease to an amount that he felt was reasonable.  We agreed upon the lease write-down and have forwarded the paperwork for his signature.  We believe that this case has been...

addressed with the customer. Please let me know if there is any further information required. Best Regards, Barbara H[redacted]Chief Customer OfficerPosiGen

Revdex.com:
Although PosiGen, Inc. proposed an adequate resolution to complaint ID 10663999, they have failed to carry out this resolution as promised.  For your reference, details of the offer I reviewed appear below.
I request that this complaint be re-opened and the business contacted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11870272, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Posigen and its sub Deversified Entergy attempt to use deception to hide their actions, as they say they are willing to correct a customers complaint/problems and they don't.  As to Posigen's statement that my wife signed a refusal to let them (Posigen) work on the door, she refused to allow Posigen to do additional subpar work on the door.  The sub arrived without the correct door sweep.  The sub came with another glue on door sweep to use on the exterior side of the door.  The contractor did not come to correct the problem, they only came in an attempt to cover up the original problem.  The contractor asked my wife to sign a statement stating that he came to the house.  My wife asked the contractor for a copy of what she had signed and the contractor left the house without doing so.  The original work done on the patio door by the contractor was totally unprofessional.  If the work had been in somewhat satisfactory manner, we would not be having this issue.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10636751, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
Thomas Richardson
 
 please see below last correspondence with said companyBarbara       I found a card from
posigen on my coffee table today informing me that my system was cut off. After
inspecting I discovered this is in fact the case. I would like to know why me
nor my wife was informed of anyone coming to do work on my property prior to
the work being done. I have two dogs that could have gotten out. Anything could
have happened and I would have had no idea why. As Per our conversation, we
were supposed to review the next few months bills. How are we going to do this
when the panels are off and I have no idea for how long? Again there is another
communication error with your company that leaves me questioning if your company
can get these panels working properly or even care to. It seems like you and Mr.
James P[redacted] are the only two people I’ve spoken with who care about your
customers. So please see below questions and requests. 1 when was my system cut off? (before or after our agreement)2 I would like to be notified in advice before anyone comes to
do any kind of work on my property.
3 where do we move forward from here? This will compromise the outcome
of your assessment for June  and possibly
may depending on how long they have been disconnected.

Dear Sir or Madam. The customer communicated to us in July 2015 that he did not want the Energy Efficiency services.  We subsequently sent him a certified letter indicating that he declined the EE and we have cancelled the upgrades. We received no response from the customer until we...

sent him his billing in January 2016.   In February 2016 we received a letter from the customer stating that he was not saving.  We prepared a savings analysis for him that indicated that even without the benefit of the Energy Efficiency work; he had already saved $304.55 since activation.  The customer has only made 2 payments since activation and now is refusing to make any additional payments.   If the customer is unhappy with the panels and would like to remove them and cancel his contract; we can make arrangements to do so.  If he would like to reconsider the Energy Efficiency services, we would be happy to schedule for him.  I would be happy to defer his payments until such time that the EE work is completed.   I ask that he contact his concierge to discuss the options in more detail. Best Regards, Barbara H[redacted]Chief Customer OfficerPosigen

[redacted]
*I would like to thank you for providing us with your utility bills so we could do an in depth analysis of your annual savings. I have attached your bill analysis for your review. Please note there is a lot of very important information we would love to review with you either in...

person or on the phone at your convenience.  Your one full year savings is listed on the bottom right.  Please note the annual saving for the entire year of 2017 was $668.57.  If we divide this number by 12 your average monthly savings is $55.73.  This savings is calculated directly from the utility bills which you provided, and from your production net meter on your home.  I have also attached your EE upgrades for your review.  I did notice you had some production issues during the 2017 year.  I have listed those as well with explanation as to those service issue.  I apologies as I did notice your production numbers were 2241kwh lower than expected because of those service issues.  This would of been an additional $224.00  a year savings on top of your current annual savings of $668.57 .  According to our records we did provide service adjustments to your account for a total of three monthly payments.  I also reviewed your current 2018 production numbers and I might say they are right in line with the expected production number so it looks really good so far for 2018. I will have our monitoring department email you the direct link so you can see your daily production.  We send it at the time of activation but I will resend it to you so you will have it fresh.  I think it is very fair to say that Louisiana has experienced very extreme cold weather conditions and you may not fee like you are saving.  However, I noticed on your last January 2017 bill your household consumed 898Kwh.  This January 2018 your household consumed 1801kwh double the usage over the prior year.  February was the same as 2017 consumption was 1008kwh used  and for February 2018 you used 2395 again double the consumption.  Not to mention your utility providers rate increase.  If you did not have solar your bill would of even been higher.  The nice thing about solar is as your utility provider increase your rate your PosiGen bill will always be the same.  This means when your system is putting out an average of 500kwh per month PosiGen will always charge you $44.99 and it will never increase. The utility provided for the same usage keep increasing.  Your savings with PosiGen will increase year after year.  I had the opportunity to also look at your pre solar utility bill which we capture before the panels are installed.  I noticed your rate was .09 cents in September of 2016 and your current rate is .11 cent so you are also experiencing rate increase through your provider.  Again, if you had no solar you would be out of pocketing even more money. The production your solar panels produced each month would be charged back to you through your consumption with your utility provider at a higher rate.  I have included those totals on your analysis so you can see what you would be paying without solar. I know this is a lot of information to cover and would be happy to schedule an appointment with you to review.  Please let me know you when you are available.  I have included my direct line for your convenience.We at PosiGen want to help our customers save money please let me know your feedback.  Thanks you, Lisa N[redacted]Leasing director ###-###-####

[redacted] We are sorry you do not agree with our decision.  The install that occurred in December 2015 is simply not covered for a roof leak that is being reported in April 2017.  We have offered to accommodate you even though this leak is not solar related just to have a happy customer as this is very important to PosiGen.  You have rejected our offers and we have removed your panels per your request.  We have also given you all the Energy Efficiency upgrades for free as well.  The value of the EE upgrades were $2,400.00.  We would like to continue doing business with you and regret we are unable to do so.  Please contact me with any future concerns you might have. Thank you, Lisa N[redacted]###-###-####

Dear Sir or Madam. I have reviewed this complaint and am very sorry that the customer is dissatisfied with the product.  In preparation for the discussion, I have listened to all phone calls made between JV and the Customer as well as reviewed the system production and the customer's...

bills.  We usually do not do an analysis of savings until the end of the first full year of production.  Weather, summer and levelized billing all have an impact on reviewing savings prior to the end of a full twelve month period.  For this customer, the first full month of production was June 2016.  We did initially have some issues with the system and accordingly, did not start billing until May 2016.  I am going to issue a credit to the customer's account for the month they paid that their system was not fully performing.  The main issue is that the customer went off levelized billing just before the summer began.  Unfortunately, levelized billing allows bills to remain the same whether the actual bills are higher or lower.  There is no way to determine the productivity of a solar system after three full months of production in this instance.  I know that the system in the three months that it has been producing has exceeded our expected results by 6.1%.  The customer is correct that one of the arrays is partially shaded.  This was factored in to the production assumptions that we used to determine if this customer would benefit from solar.  The most telling result of solar is from the bill sent over to us on 8-17-2016.  The customer's usage for August 2015 was 2904 kWh.  The usage for August 2016 was 2156 kWh.  This is an improvement of 748 kWh or at roughly $.10 per kWh $75.  Since the customer is paying PosiGen $65 per month, the savings are there.  If the customer is willing to wait it out until the end of twelve months; I believe they will see the savings.In regard to removal and the fees.  The customer is correct about the removal fee for this system.  While, we don't offer a try it or we will remove it concept; if that is what was communicated to the customer, we will honor it.  The customer does need to be aware that there are two separate contracts that they signed.  One for the solar lease and one for Energy Efficiency.  The solar lease can be canceled and a payment made for removal.  It is impossible for us to remove the property in the Energy Efficiecny contract.  We performed Duct Sealing and Whole House Air Sealing as well as other non-removable work.  The cost for the Energy Efficiency would be $3,525 ($3,600 less the $75 in payments received for EE).  The total cost to remove the system is $600 for removal and $3,525 for the Energy Efficiency work.I would be happy to schedule an appointment with the customer to go over this information (at our offices or on the phone) and see if there is some way we can work through the issues.  Otherwise, we will move forward with the removal as noted above.I would also like to apologize for the Fax issue.  Our fax machine at our office was not in service during the time period you mentioned.  My apologies on behalf of my team member who was unaware of that fact. Please let us know how you would like to proceed. Best Regards, Barbara H[redacted]PosiGen

We have reviewed the customer situation and have the following response:We communicate at several times during our process that the complete installation of the Solar PV and EE can take up to 4-6 months.  While in most cases it is not that long; there are times when municipalities or other...

outside parties delay the timing.  In this instance, we applied for the solar permit on 3-11-15 and did not receive the document from the city until 5-11-15.  We immediately requested the inspection and now are awaiting the results.  The next step in this process will be getting the net meter from the utility; which will also not be in our control.  We will work with the customer through the process and try and make it as smooth as possible.We have also requested a date from the customer to complete the Energy Efficiency work.  We have agreed upon Friday, June 5, 2015.  For the concern relating to the roof/ceiling leak.  We sent a technician out on 5-21-15 to analyze the problem.  He determined that the Air Conditioning pan was leaking and causing the damage in the home.  This is not solar related and is something the customer will need to address.  At this point all outstanding issues have been either addressed or scheduled.  Please let me know if there are any additional questions.Best Regards,[redacted]Chief Customer OfficerPosiGen

Revdex.com,The first thing we do before a solar install is a design layout of where the panels will be installed.  This is approved by the customer and based on feasibility.  I have attached a copy of that design layout for your review.   I also check our records in Salesforce our...

software program here at Posigen.  Under the feasibility comments section it also says panels are to be placed on metal roof shed.  This would mean the claim that we put the panel on the wrong roof is incorrect.  I spoke to [redacted] today and she confirmed the direction the house was  turned the wrong direction  for Solar Panels.  This is why the team suggested the panels be placed on the metal shed and we were under the impression they agreed.  We did have to do additional trenching to connect the panels to her home meter.  The cost of this trenching was 1,000.00.  Her panels were installed and worked fine.  At some point they decided to do additional work to the shed for their business and hired a plumber.  This plumber, when trenching his lines cut our lines.  We tried to fixed it several times but were unable to fix it correctly to hook back up the panels because a slab was also poured and the wires could not be traced.  We felt the repair should not be our responsibility since their plumber caused the problem.  I called [redacted] November 30, 2016 and she stated her plumber had paid to have the lines repaired by Posigen.  We are going out on Tuesday December 6, 2016 to have our electrician and techs repair the broken lines.  We have agreed to completely re-trench the wiring and start from the beginning.  The repair will be done on December 6, 2016 and we will ping the panels from the location to make sure they are working correctly.  Mrs Berzas has agreed and we will consider this satisfied once the repairs have been made complete.  The cost of the project is $1,200.00 for your records. Please let me know if you have further question.Lisa N[redacted] Leasing Director Posigen ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11102756, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept due to fact that everything that the business responded with has been done already. We have access to the monitoring site and I have created a spreadsheet that shows usage from last year and usage from the same months and what the energy company credited us with as far as energy going back into the system. There is no increase in usage but yet the solar panels are not saving us any money.The fictitious number that I alluded to is exactly that. They conducted a test to see if the house was sealed or needed sealing to make it energy efficient. The house was considered efficient by government standards therefore they advised that they could not do any sealing of any kind but if we wanted to stay in the program we could get a Nest thermostat and LED light bulbs. There was no test afterward as they did not have to do one since there was no sealing done to the house. So to say that the number they use as a savings due to the test and the energy efficiency upgrades, is a lie.The 3 month payments that they so called deferred to the end of the contract is a lie as well. After we signed the document and sent it in, we got a bill stating that our payment due was now $85 instead of $65. Why did our agreed upon monthly payment go up? Also, how was this done to allow time to fix a small piece of equipment that has yet to be fixed even though the 3 month time period has already elapsed.They say they have been working toward a solution but they have not. We have made many phone calls and complaints to them to find out why we are not saving any money and all they continued to tell us was that they were even though the numbers prove without a doubt that they are not. It was only through a threat of legal action did they finally send someone out to the house to check to make sure the equipment that they claimed was working perfectly was, and sure enough it wasn't, which by the way has still not been fixed.  
Regards,
[redacted]

Dear Sir or Madam.In reviewing the response from the customer and the detailed spreadsheet, I noticed some issues with the calculations.  Unfortunately, the utility companies have no way of knowing exactly how much is being produced by the solar panels.  As the panels produce, the power is used in the home.  Anything that is unused is then "sold-back" to the utility company.  This is the amount in the customer's column "F" of the spreadsheet.  This is not the actual savings from the panels and a common misconception when reading utility bills.  Additionally, the customer used monthly numbers for each month in their calculation, which is frequently inconsistent with billing cycles for the utility companies.  To get actual numbers we would need to adjust for that as well.   We have made multiple attempts to contact the customer to discuss the issue; but have not been able to reach them.  Additionally, our technician discussed the repair of the one optimizer that is not working with the customer.  The repair will require a sunny day to determine the exact cause and location.  The customer told the technician that we "may not want to bother"  they would be contacting an attorney.  We have also made multiple trips to the customer's home to address their dissatisfaction with the Energy Efficiency upgrades.  They agreed to accept additional LED lighting and an installed attic tent to address their concerns.  This was all completed in 2015.Since we are unable to contact the customer, I will make them an offer in resolution through this venue.  We can do one of the following:      - Offer a Lease Write Down in the amount of $10 per month.  This will be done retroactively, with the intent of reducing the payment by the amount of the Energy Efficiency Upgrade.  Since the customer has made 8 payments, this would amount to a credit on their account of $80; with a new monthly payment of $55.  Additionally, to accommodate for the one deficient panel, we will also credit their account for 5% of payments made through February 2016.  This will not be a reduction on future payments.  The amount of this credit will be $25 (5% of $55*9 months).  We will then commit to completing the work on the system by the end of February, subject to the customer allowing us access to the property as needed.       - We will remove the panels at no charge to the customer.  This includes repairing the roof to ensure that the removal will not cause any incursions of water into the home as provided by our lease contract.  We will cancel both the lease and the Energy Efficiency contract without any payback by the customer.  We will not offer any rebate of monthly payments under this option due to the benefit the customer will receive from the free removal and the Energy Efficiency work completed; but not paid.  Both options will require the customer to sign documents either modifying or cancelling their agreements with the Company.  Both will also require a mutual release.We are willing to work with the customer and resolve the issue.  If the customer could contact their Concierge to discuss in more detail or advise us of how they would like to proceed. Best Regards, [redacted]Chief Customer OfficerPosiGen

Dear Sir or Madam.We have contacted the customer and determined what the issue is.  We have set up an appointment to go out and repair the issue on 8-22-15.Please let me know if any additional information is required.Best Regards,[redacted]Chief Customer OfficerPosiGen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10665211, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 I don't accept the above response they are still stating that I am not entitled to these referrals so until they accept full responsibility I will not accept their response! This is a company with no morals and is extremely unscrupulous in its behavior towards its referring customers! Until I receive the money for my other referral and for them to acknowledge my entitlement to the referrals I will not be satisfied!