[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
After multiple days of attempts, we were unable to obtain approval for the loan as written from any lenderWe would love to complete the transaction, if customer is able to provide their own financing or method of paymentWe are here to help in any way possible Thank you for the
opportunity
Complaint: ***
I am rejecting this response because:
Regards,
*** *** My response to this rejection is because the matter of fact having to give faults hope to anyone who has thought that they were approved for a vehicle and then couple of days later or even weeks have to return it to the dealership because the approval never had went through, And also I'm rejecting the response do to the vehicle that WAS sold to us wasn't suppose to be on their lot due to mechanical reason the dearlership said out of their own mouth that wasn't fixableAlso after a couple of days later Reliable Nissan Manager had called me asking if I was still interested in same vehicle that was taking away from meNow the truck that's not fixable is back out on the lot waiting for someone else to purchase it
We understand your concernsWe are sorry the financing didn't work out. We will help you in any way we can!! Feel free to call and set an appointment with the General Manager, Adam M***, to discuss further details regarding how we can help. ###-###-####
Our team has tried multiple times to make this customer happy, and we have determined there is nothing more we can do to make the customer happy. . We have given the customer every benefit of the doubt, even though the vehicle was brought to us with plus miles on it
after delivery... and had the vehicle looked at multiple times. When I became involved yesterday, I went into the situation with a non-bias and clear point of view despite the customer raising his voice, cursing at our receptionist, and threatening the staff with his size over the phone. I looked at the vehicle closely. The vehicle has zero visual cosmetic defects or mis aligns from the outside. Despite this, I had the vehicle put on the lift to double check the connections below the surface. Our technician reported that the bumper was installed correctly, and there were no mis aligns or defects cosmetic or structural. When reporting to the customer that we can not fix what it not broken, I was not dismissive, but could not agree that there was anything wrong with the vehicle. The customer saw a "defect" which nobody else including myself or Nissan technicians could see. I only asked the customer not to return after he raised his voice at me, and became threatening again. This is an absolute last resort and something I truly avoid and dislike doing, but I have a responsibility to our staff and customers to promote a civil business atmosphere. Adam M*** General Manager, Reliable Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is satisfactory to meI look forward to meeting with reliable and settling this issue
Regards,
*** ***
Please see the attached letter
Sincerely,
Michael CMamawal
Managing Partner / Owner - Reliable Chevrolet Nissan October 01, 2015RE: *** * *** *** *** ***
*** ** ***RE: ID: Number ***Reliable
Nissan strives for excellent customer service and by no means do we accept anything but the best We have contacted Ms*** as of this date and have addressed all of her concerns and have offered our sincerest apologies. We have sent her copies of the checks for both the first payment as well as the $in question It does appear that the gap had not been cancelled and have enclosed another copy of the cancellation request for cancellation and have put a rush on it to get the check to our customer as soon as possible.Ms*** is completely satisfied with the results of her complaint and she has my cell phone number in case she has any other concerns going forward Thank YouMichael M*** Basil G***Managing Partner Finance DirectorReliable Chev./Nissan Reliable Nissan
I am very disappointed to hear this, we are reaching out to the customer to resolve this mis- understanding now Customer is ALWAYS free to contact me on my cell.......###-###-#### Adam M***GMReliable Nissan###-###-#### cell
We are in current contact with the customer and will fix everything on the vehicle that we have agreed to. Unfortunately it has been difficult to duplicate the concerns on the vehicle. We are committed to following through and getting the customer's needs addressed
Thank you for bringing this concern to our attention. I am eager to help in any way I can. As the complaint is a bit non-specific, and it is the first I have heard of it, I can not intelligently comment any further on the matter at this time. I am available at [redacted]. Thank...
Customer is unfortunately having mechanical issues years after they purchased the vehicle from our store. We are willing to help in the following ways: 1-Fix the mechanical issues in our service department...2- Trade her out of the car...3- Purchase the car back from her. We look...
forward to helping the customer resolve her troubles. We are here to help.
[redacted]
I have already placed a complaint once and now submitting my second. I was told that the dealersgip would be in contact with me and they have not. I was also told that the GM of the dealership would call me, I have not received a call, or email. My vehicle is still having issues that sgould have been resolved before I made my first payment. They had my unit on three seperate occassions and still did not repair it. Then I was told that the GM was not going to fix my issues in an email he sent until I notified the Revdex.com and the Controller of the dealership. She is the one who stated the GM would be calling me. Again nothing. I have emailed him now a third time. Waiting on response. I just wasnt my unti fixed. BUT by the service team next door, not NIssan!want my unit repaired by the [redacted] store (service) not the Nissan Store (service) Same owners of both lots, prefer [redacted] service techs over Nissan (more qualified at [redacted]) Just want my truck to be fixed right and be done with Nissan forever. [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Customer unable to qualify for loan based on bank stipulations/restrictions. We have explained this to the customer, and requested return of vehicle. Customer refuses to return vehicle. All contracts are subject to lender approval and we have notified customer of lender reply to...
her application in a timely manner. Adam M[redacted]General ManagerReliable Nissan
Complaint: [redacted]
I am rejecting this response because: only offered $500.00 to purchase car back. They then offered to maybe pay the 1200.00 for mechanical plan that was useless to me because salvage title cars are not eligible for this plan, but not definite at this time. 7 days up before before we hear from reliable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered
Complaint: [redacted]
I am rejecting this response because: I took the vehicle to [redacted] who has verified and confirmed our concerns. Reliable Nissan attempted to fix the vehicle but in turn caused even more damage and the vehicle is not available for a warranty repair because of their work done on the vehicle. They deny any issue but yet they accepted the vehicle work on what is supposedly not an issue but why work on something there is allegedly no issue to work on? Confusing to me as well. The issue was the driver side bumper and after they touched the vehicle the driver side appeared fixed but on 6/29/2017 while at Reliable the issue is persisting and in fact not fixed. The vehicle was purchased 5/30 the issue was brought to the attention of the dealership the very moment we noticed it on 05/30/2017 at 1923. We alerted our saleman Chris with pictures and time stamps. Along with pictures and documentation of the defect caused by reliable on the passenger side when they attempted to fix the driver side which still is not fixed as the pictures above show the current state of the vehicle. Reliable has slandered our name to Nissan Consumer Affairs and in turn has caused Nissan to block all attempts at getting this issue fixed due to the words of Adam M[redacted] stating the vehicle was damaged by the consumer. We purchased a vehicle with 39 miles unaccounted for since before we took ownership of the vehicle. This car has sat on the Reliable car lot for how long? How many test drives has it had? How many times was it moved around the car lot? How can anyone let alone Adam who has been unavailable for the past 3 weeks know of the issue. [redacted] has confirmed the vehicle was damaged in some way but it is in no way our fault nor can they determine who the blame is on. As a dealer they could speak to the fact that if they sold the car to us and we noticed the issue they would have fixed it immediately not 3 weeks later. Upon [redacted] inspection there is an obvious defect both internally and externally along with less than subpar workmanship. Due to this subpar workmanship we have been told the warranty that would have been able to have been used it now null and void. They further investigated by sending the car to their body shop/collision repair to further determine a major issue. According to the professional technician there they have concluded the vehicle has had some body work to the passenger side bumper. This conclusion was brought to light by the defect in the paint job that could not have happened in a factory. The difference from the passenger and driver side interior under the hood with the bolts being tampered with along with a variation in the paint job under the hood. The passenger side quarter panel was determined to have been repaired or even replaced. We were sold an as new vehicle but with this new evidence I worry we weren't sold a new vehicle but a wrecked or damaged vehicle. We have spent 30 days of countless phone calls, failed promises and missed wages from work to resolve this issue to no avail. We have documentation of the mileage when the issue was reported and the date. Yes there are miles on the car 5982 miles to be exact as we expressed to Reliable numerous times we were taking a cross country road trip in the vehicle and wanted it fixed and so yes there are miles but the issue was brought up at 39 miles. Adam was never available to discuss the issues and never once called us but we had to constantly call and make contact with the dealership. Yes I lost my cool and said some choice words but not until I had waited for 2 hours to just be dismissed and be told there is nothing wrong with my car which [redacted] disagrees completely. Not only did reliable not fix he problem but they damaged the vehicle further with a 2 inch long scratch to the driver side bumper caused by the technician. Pictures:IMG_0924 Indicates the defect that is still unfixedIMG_0926 Shows the gap on the passenger side that happened after Reliable Nissan attempted to fixed the bumper defect on the driver side.IMG_0927 Shows the time stamped conversation with the pictures sent documenting the issue.IMG_0928 Shows the time stamped conversation with the pictures sent documenting the issue.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
On behalf of the entire staff, we take responsibility for letting you down on this purchase. I will personally do everything you reasonably request to rectify the situation. Please contact me directly at 338-5891 Adam M[redacted]GM
[A default letter is provided here which indicates your acceptance...
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you so much for reaching out to the Revdex.com for assistance, I truly apologize that you were not able to get help from the store level. I understand how you feel, and would feel the same way of in your shoes.... therefore we will provide you a key, as well as full reimbursement rather...
than half. Unfortunately I have never received an email, however here is my personal cell phone for any future concerns....[redacted]..... Sincerely, Adam M[redacted], GM, Reliable Nissan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
After multiple days of attempts, we were unable to obtain approval for the loan as written from any lenderWe would love to complete the transaction, if customer is able to provide their own financing or method of paymentWe are here to help in any way possible Thank you for the
opportunity
Complaint: ***
I am rejecting this response because:
Regards,
*** *** My response to this rejection is because the matter of fact having to give faults hope to anyone who has thought that they were approved for a vehicle and then couple of days later or even weeks have to return it to the dealership because the approval never had went through, And also I'm rejecting the response do to the vehicle that WAS sold to us wasn't suppose to be on their lot due to mechanical reason the dearlership said out of their own mouth that wasn't fixableAlso after a couple of days later Reliable Nissan Manager had called me asking if I was still interested in same vehicle that was taking away from meNow the truck that's not fixable is back out on the lot waiting for someone else to purchase it
We understand your concernsWe are sorry the financing didn't work out. We will help you in any way we can!! Feel free to call and set an appointment with the General Manager, Adam M***, to discuss further details regarding how we can help. ###-###-####
Our team has tried multiple times to make this customer happy, and we have determined there is nothing more we can do to make the customer happy. . We have given the customer every benefit of the doubt, even though the vehicle was brought to us with plus miles on it
after delivery... and had the vehicle looked at multiple times. When I became involved yesterday, I went into the situation with a non-bias and clear point of view despite the customer raising his voice, cursing at our receptionist, and threatening the staff with his size over the phone. I looked at the vehicle closely. The vehicle has zero visual cosmetic defects or mis aligns from the outside. Despite this, I had the vehicle put on the lift to double check the connections below the surface. Our technician reported that the bumper was installed correctly, and there were no mis aligns or defects cosmetic or structural. When reporting to the customer that we can not fix what it not broken, I was not dismissive, but could not agree that there was anything wrong with the vehicle. The customer saw a "defect" which nobody else including myself or Nissan technicians could see. I only asked the customer not to return after he raised his voice at me, and became threatening again. This is an absolute last resort and something I truly avoid and dislike doing, but I have a responsibility to our staff and customers to promote a civil business atmosphere. Adam M*** General Manager, Reliable Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this is satisfactory to meI look forward to meeting with reliable and settling this issue
Regards,
*** ***
Please see the attached letter
Sincerely,
Michael CMamawal
Managing Partner / Owner - Reliable Chevrolet Nissan October 01, 2015RE: *** * *** *** *** ***
*** ** ***RE: ID: Number ***Reliable
Nissan strives for excellent customer service and by no means do we accept anything but the best We have contacted Ms*** as of this date and have addressed all of her concerns and have offered our sincerest apologies. We have sent her copies of the checks for both the first payment as well as the $in question It does appear that the gap had not been cancelled and have enclosed another copy of the cancellation request for cancellation and have put a rush on it to get the check to our customer as soon as possible.Ms*** is completely satisfied with the results of her complaint and she has my cell phone number in case she has any other concerns going forward Thank YouMichael M*** Basil G***Managing Partner Finance DirectorReliable Chev./Nissan Reliable Nissan
I am very disappointed to hear this, we are reaching out to the customer to resolve this mis- understanding now Customer is ALWAYS free to contact me on my cell.......###-###-#### Adam M***GMReliable Nissan###-###-#### cell
We are in current contact with the customer and will fix everything on the vehicle that we have agreed to. Unfortunately it has been difficult to duplicate the concerns on the vehicle. We are committed to following through and getting the customer's needs addressed
I am happy to meet with the customer personally and take a look at the vehicle, and go from there Adam M***
Thank you for bringing this concern to our attention. I am eager to help in any way I can. As the complaint is a bit non-specific, and it is the first I have heard of it, I can not intelligently comment any further on the matter at this time. I am available at [redacted]. Thank...
you. Adam M[redacted]GM
Customer is unfortunately having mechanical issues years after they purchased the vehicle from our store. We are willing to help in the following ways: 1-Fix the mechanical issues in our service department...2- Trade her out of the car...3- Purchase the car back from her. We look...
forward to helping the customer resolve her troubles. We are here to help.
Complaint:...
[redacted]
I have already placed a complaint once and now submitting my second. I was told that the dealersgip would be in contact with me and they have not. I was also told that the GM of the dealership would call me, I have not received a call, or email. My vehicle is still having issues that sgould have been resolved before I made my first payment. They had my unit on three seperate occassions and still did not repair it. Then I was told that the GM was not going to fix my issues in an email he sent until I notified the Revdex.com and the Controller of the dealership. She is the one who stated the GM would be calling me. Again nothing. I have emailed him now a third time. Waiting on response. I just wasnt my unti fixed. BUT by the service team next door, not NIssan!want my unit repaired by the [redacted] store (service) not the Nissan Store (service) Same owners of both lots, prefer [redacted] service techs over Nissan (more qualified at [redacted]) Just want my truck to be fixed right and be done with Nissan forever. [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Customer unable to qualify for loan based on bank stipulations/restrictions. We have explained this to the customer, and requested return of vehicle. Customer refuses to return vehicle. All contracts are subject to lender approval and we have notified customer of lender reply to...
her application in a timely manner. Adam M[redacted]General ManagerReliable Nissan
Complaint: [redacted]
I am rejecting this response because: only offered $500.00 to purchase car back. They then offered to maybe pay the 1200.00 for mechanical plan that was useless to me because salvage title cars are not eligible for this plan, but not definite at this time. 7 days up before before we hear from reliable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered
Complaint: [redacted]
I am rejecting this response because: I took the vehicle to [redacted] who has verified and confirmed our concerns. Reliable Nissan attempted to fix the vehicle but in turn caused even more damage and the vehicle is not available for a warranty repair because of their work done on the vehicle. They deny any issue but yet they accepted the vehicle work on what is supposedly not an issue but why work on something there is allegedly no issue to work on? Confusing to me as well. The issue was the driver side bumper and after they touched the vehicle the driver side appeared fixed but on 6/29/2017 while at Reliable the issue is persisting and in fact not fixed. The vehicle was purchased 5/30 the issue was brought to the attention of the dealership the very moment we noticed it on 05/30/2017 at 1923. We alerted our saleman Chris with pictures and time stamps. Along with pictures and documentation of the defect caused by reliable on the passenger side when they attempted to fix the driver side which still is not fixed as the pictures above show the current state of the vehicle. Reliable has slandered our name to Nissan Consumer Affairs and in turn has caused Nissan to block all attempts at getting this issue fixed due to the words of Adam M[redacted] stating the vehicle was damaged by the consumer. We purchased a vehicle with 39 miles unaccounted for since before we took ownership of the vehicle. This car has sat on the Reliable car lot for how long? How many test drives has it had? How many times was it moved around the car lot? How can anyone let alone Adam who has been unavailable for the past 3 weeks know of the issue. [redacted] has confirmed the vehicle was damaged in some way but it is in no way our fault nor can they determine who the blame is on. As a dealer they could speak to the fact that if they sold the car to us and we noticed the issue they would have fixed it immediately not 3 weeks later. Upon [redacted] inspection there is an obvious defect both internally and externally along with less than subpar workmanship. Due to this subpar workmanship we have been told the warranty that would have been able to have been used it now null and void. They further investigated by sending the car to their body shop/collision repair to further determine a major issue. According to the professional technician there they have concluded the vehicle has had some body work to the passenger side bumper. This conclusion was brought to light by the defect in the paint job that could not have happened in a factory. The difference from the passenger and driver side interior under the hood with the bolts being tampered with along with a variation in the paint job under the hood. The passenger side quarter panel was determined to have been repaired or even replaced. We were sold an as new vehicle but with this new evidence I worry we weren't sold a new vehicle but a wrecked or damaged vehicle. We have spent 30 days of countless phone calls, failed promises and missed wages from work to resolve this issue to no avail. We have documentation of the mileage when the issue was reported and the date. Yes there are miles on the car 5982 miles to be exact as we expressed to Reliable numerous times we were taking a cross country road trip in the vehicle and wanted it fixed and so yes there are miles but the issue was brought up at 39 miles. Adam was never available to discuss the issues and never once called us but we had to constantly call and make contact with the dealership. Yes I lost my cool and said some choice words but not until I had waited for 2 hours to just be dismissed and be told there is nothing wrong with my car which [redacted] disagrees completely. Not only did reliable not fix he problem but they damaged the vehicle further with a 2 inch long scratch to the driver side bumper caused by the technician. Pictures:IMG_0924 Indicates the defect that is still unfixedIMG_0926 Shows the gap on the passenger side that happened after Reliable Nissan attempted to fixed the bumper defect on the driver side.IMG_0927 Shows the time stamped conversation with the pictures sent documenting the issue.IMG_0928 Shows the time stamped conversation with the pictures sent documenting the issue.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
On behalf of the entire staff, we take responsibility for letting you down on this purchase. I will personally do everything you reasonably request to rectify the situation. Please contact me directly at 338-5891 Adam M[redacted]GM
I did returned the vehicle but I am very upset about it because they lied. What they did is car fraud and dehoursing their customers.
[A default letter is provided here which indicates your acceptance...
of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you so much for reaching out to the Revdex.com for assistance, I truly apologize that you were not able to get help from the store level. I understand how you feel, and would feel the same way of in your shoes.... therefore we will provide you a key, as well as full reimbursement rather...
than half. Unfortunately I have never received an email, however here is my personal cell phone for any future concerns....[redacted]..... Sincerely, Adam M[redacted], GM, Reliable Nissan