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Reviews O'Brien's Glose Moving & Storage

O'Brien's Glose Moving & Storage Reviews (45)

[redacted] ,This letter is in response to the complaint issued against O'Brien's Moving & Storage Our agency picked up [redacted] ***'s items and brought them to our warehouseWe then had a driver from another [redacted] agency pick them up and deliver them to her home in [redacted] , Michand also pick some items up in a mini storage that the customer had another mover, move into her storage unitUnfortunately [redacted] ***'s shipment had damageThe customer chose to take the optional insurance on this move.She took $100,worth of coverageShe also had a choice to take a $dollar deductible, $or a $dollar deductibleshe choose the $option This move is a out of state move, so any claims must be handled by our corporate office in Chicago, [redacted] *** I have attached all papers concerning this claim, and as you can see [redacted] was paid for the damage to her move [redacted] also sent out a repair firm to fix many items [redacted] denied some of her claims because those items were not mentioned at time of deliveryWe are sorry that [redacted] ***'s move did not go as smoothly as we would have liked, but we did honor her claims and she has been paid for the damageThank you for your time if you need any further information on this move please contact me at 610-391-ex , or my email [redacted] Please let me know if the attachment does not open and I can send to you in an emailSincerely,Aurora [redacted] A***Accounting ManagerO'Brien's Moving & Storage

[redacted] , Please see the attached letter and claim settlement amount offered to [redacted] ***As I had told you and [redacted] her claim must be handled by our corporate office once the move crosses the state lineIn total she has been given $4,in claim damagesWhich she apparently refuses to accept The most current letter sent to her is dated 10/31/14, ( a copy is attached)In the letter from the claims adjuster she was given a pamphlet for a dispute program that [redacted] participates in, if she wants to further pursue Although [redacted] ***’s move did not go well, I do think that [redacted] has provided her with a fair compensation for her damages Thank you for your time Sincerely, Aurora [redacted] A [redacted] Accounting Manager O’Brien’s Moving & Storage [redacted]

Dec 29, 2015This is my response my [redacted] 's original complaint against usSince [redacted] 's letter to your office We have been Working on this with him to settle his claimAttached please find emails pertaining to thisAs you can see Jeneanne G [redacted] our claims manager has been in contact with him and is trying to settle his claimIf you require any other information from us please feel free to contact myself by email or phone.Sincerely,Aurora A.Accounting Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There is no resolution being offered (beyond an apology) for the outcome of the issue which ultimately resulted in a monetary loss to the consumer that derived from the misinformation admittedly provided by the representativeThe email sent by the representative regarding the reduction in price was sent days prior to the moveIt was not a week or so as indicated in the business responseThat is a gap that is more than wide enough to have realized and amended the errorIt was relayed to the business several times that packing would not be necessary from day one, yet the quotes continued to reflect that service includedThat is what prompted the question about price reduction, again which was a month prior to the moveI was assured by the representative that the cost of services would reduce as items were deducted from the inventory of what would end up on the truck at moving timeWe would have not purged our personal belongings in an effort to save money as the business indicated that we would and we would have sought other options for a move facilitator as wellUltimately, a promise came at a cost to the little guyBottom lineThe representative admitted an error on their part that resulted in a financial loss to the consumerThey should be held accountable for those losses and not simply offer an apology.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: I'd like to assume that ** [redacted] is thinking of a different job that was performed by Obrien’s because his facts regarding our job are incorrect There was ONE truck that came to our house on loading day The driver and movers all sat in the front This one truck was loaded, in my opinion poorly so all the items didn't fit, which is the crux of the complaint After we were informed that they couldn't complete the loading or get another truck out that day to finish the job, my husband and I went to [redacted] to rent a [redacted] truck That truck was loaded solely by my husband for hours the night of 5/23/ In addition to the [redacted] truck, both of our SUVs were packed to capacity with what was left behind ***, our sales person, walked through our entire house including the basement and attic I specifically asked what would happen if the movers couldn't fit all of our items on the truck, he said that the size of the truck was "more than enough" to handle our move I know what was in my house, I know what was taken out before we moved and it is an outright lie to say that we added anything above what was estimated, period A customer should not be responsible for the incompetence of the loading or estimate We are not professional movers We hired a moving company and relied on their expertise when accepting the quote This complaint does not include any flammable/combustible/corrosive containers, much of which we took care of in advance We had no expectation of those items being removed by Obrien’s and they made up a VERY small portion of our total move Many of these items were removed and recycled long before our move dateThe truck we had to rent ourselves held many more items that were not, in fact, illegal for Obrien’s to move, they just ran out of roomI believe that this company makes it common practice to under estimate a job in order to be hired and then tells the customer that they are out of luck for any overflow (physically or monetarily) if they don't except a supposed solution We had our move and settlement the same day As explained, we could not wait until the following week for Obrien’s to move the rest of our items The house no longer belonged to us by 9am on 5/24/ The price of our estimate was to cover a complete move Obrien’s did not complete the job, through no fault of the customer This is not about $ It is about a company not doing the right thing to rectify a problem After the first few calls on the day of the move, all of our correspondence with this company was via email I wanted to make sure everything that was said was in writing The first email from our sales person was very apologetic and gives a far more honest portrayal of what happened that day However, there was an implication that we were being difficult by not accepting their "solution" There were too many items left behind to have loaded and moved the morning of our settlement before 9am Obrien’s was being unrealistic (as they apparently were regarding our estimate) and offered a "solution" that simply could not work Because they offered this "solution", which we told them was no solution at all, they absolved themselves from further responsibility I have all of the emails that were exchanged and I am happy to provide them to the Revdex.com for review Regards, [redacted]

Obrien’s Moving and storage process his claim base on the information provided by the customer on his claim form and what was written on the inventories The customer clearly wrote on his claim form the description;” contents unknown”The unchecked off items described on the inventories were listed as totes and packed by ownerThe customer, even after the fact on his complaint is still vague on the contents and value of what may be in the missing totes We believe we processed this claim in good faith with what information was available.Obrien’s Moving and Storage cannot be expected to assign values to unknown and undocumented items

[redacted] ,This letter is in response to a complaint issued against O'Brien's Moving and StorageWe moved [redacted] on 2/3/ We have in fact moved her several times before as she has stated, and yes this time did take longer than previous movesThe movers she had on her job have been here for a quite a while and are very skilled and knowledgeableI can not however make excuses for them as to why they would be complaining about how large and heavy her furniture wasMaybe they were just having a bad dayMoving furniture is not an easy job to doIt is very labor intensive and physically demanding on a daily basis I am sorry that her move did not go as smoothly as expected And we certainly would never intentionally over charge a customerCustomer's are billed on actual time for a local moveShe was given an estimate for $The actual cost came to $1112.86, $over her esitmateOur sales team tries to be as acurate as possible when costing movessometimes we can have unforseen circumstances that may arise during the course of a move As a good will gesture we will refund [redacted] $which is how much the move went over her estimate.Sincerely,Aurora [redacted] A***Office/Accounting ManagerO'Brien's Moving & Storage

The claims office was in contact with the claimant numerous timesIt was explained to the claimant that the claims process was not swift The claimant was contact on 12/1/and it was explained that a furniture repair estimate would need to be completed however due to a high volume of estimates it may be some time until she is contacted by the company to do the estimate [redacted] was contacted by the estimate company on 12/24/ An estimate has been made an offer for settlement will be made before 1/19/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:"Our agency picked up [redacted] ***'s items and brought them to our warehouseWe then had a driver from another [redacted] agency pick them up and deliver them to her home in [redacted] , Michand also pick some items up in a mini storage that the customer had another mover, move into her storage unitUnfortunately [redacted] ***'s shipment had damage."Obrien's agency picked up my belongings in Pennsylvania and took them to the warehouse in [redacted] This is where the trailer was unpacked and repacked out of our site and unknown to us We NEVER signed any paperwork to allow this to happen This is where boxes along with a ladder went missing and $20,plus in damages occurred The items were partially delivered to our APARTMENT in ***, Michigan and partially to our storage unit in [redacted] , Michigan Our belongs showed up in an [redacted] truck When the door opened it looked like trash thrown inside the truck There was a lawnmower on top of my bedroom dresser It was complete criminal neglect of our belongings Upon delivery to our storage unit in Michigan, the driver for [redacted] left numerous furniture items wrapped in the padding and told is there was "no need to unwrap at delivery" as we could "inspect them when we move out of storage." We at NO TIME had ANOTHER MOVER move us into our storage unit Also, no inspector has repaired ANYTHING and we were not PAID for any damages We have received payments for appearance allowances and estimated repair costs We have not accepted these payments and are still trying to prove all of our damages to Allied's claims department We are even missing important tax documents which they say nothing can be done about because no dollar value can be placed All our hardware to put our beds together was "lost" so my son continues to have his mattress on the floor till we can have new ones sent to us Packing tape was used to hold together wood bed rails, only to rip off the finish at our destination Oh and since the boxes were packed by owner, the company can't take responsibility for the contents?!?!?! But they can throw the boxes and stack a lawnmower ontop of them????? 90% of our furniture was damaged due to one thing...NEGLECT and criminal neglectThis has been one of the worse customer service experience of my lifeI am not looking for a scratch and dent compensation This has consumed many many hours of my time and patience for the past months trying to sort out this mess and pick up the pieces of our life which [redacted] and Obrien's has ruined and I want to be compensated for my time and I want my money spent on this move reimbursed as well as my damaged items replaced I paid for a service that was not handled professionally in any way shape or form and I am NOT happyI would love to attach the photos I have of my damages, however, the site is not allowing me to do so.Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I showed the floors to the driver the day the furniture was moved in He and his two helpers set up beds in the bedrooms Floors were in excellent condition [redacted] to movers arriving Driver did not deny scratching or gouging the floorsI did not know when I signed the papers that it included the floors I also did not know when I signed those papers what condition ANYTHING was in....the driver shoved them in front of me...told me to sign them ...in a threatening manner....the driver was crude and rude Regards, [redacted]

The customer paid $less than the estimated priceThey were given a 10% discount off of the line-haul on the first part of their move and their household items that did not fit into their new home were stored in our warehouse for less than $when they should have paid $for warehouse handling and storageThe customer’s household goods were delivered to residence on Wednesday, August Many items were stored in the customer’s garage as there was not enough room in the new homeItems that did not fit in the home or garage were brought back to our warehouse for storageA request for storage access was received via email on Friday, August The customer was then scheduled to access the stored goods on Tuesday, August On Wednesday, August the customer requested to schedule a date for the stored items to be delivered into a self-storage unit Such items were delivered on Tuesday, August The customer had filed a claim and the claims department has been in contact with the customer On October 6, a settlement proposal was sent to the customer which they declined to accept and did not return the release within the scheduled timeframeThe claim should be closed, however, after further review, there was one item not included on the settlement thus a new claim settlement proposal has been sent to the customer The customer has until November 28, The customer can then use the settlement to repair the allowable claimed itemsBased on the inventory sheets signed by the customer, the missing items she notes are not indicated on the inventory sheets and therefore are not an allowable claim

[redacted] , This letter is in response to a complaint issued against O'Brien's Moving and StorageWe moved [redacted] on 2/3/ We have in fact moved her several times before as she has stated, and yes this time did take longer than previous movesThe movers she had on her job have been here for a quite a while and are very skilled and knowledgeableI can not however make excuses for them as to why they would be complaining about how large and heavy her furniture wasMaybe they were just having a bad dayMoving furniture is not an easy job to doIt is very labor intensive and physically demanding on a daily basis I am sorry that her move did not go as smoothly as expected And we certainly would never intentionally over charge a customerCustomer's are billed on actual time for a local moveShe was given an estimate for $The actual cost came to $1112.86, $over her esitmateOur sales team tries to be as acurate as possible when costing movessometimes we can have unforseen circumstances that may arise during the course of a move As a good will gesture we will refund [redacted] $which is how much the move went over her estimate.Sincerely, Aurora [redacted] A [redacted] Office/Accounting Manager O'Brien's Moving & Storage

This customer originally had a not to exceed price quoteWe were going to do quite a lot of packing, before the customer signed the contract he changed the amount of packing to almost no packing and reduced the amount to be movedThis brought the move down to the minimum we would doThe contract
was changed to a binding estimate and sent to the customer which is the contract he signedA week or so before the move, the ciustomer sent me a email saying he wanted to be sure the price couldn't go upI was not in the officeI was in my car and in my haste , I sent back a response stating his price could only go downUnfortunately I was incorrect, its was a binding estimateI should have went into the office to check his paperwork to see what he had signed forThis is the only contract that *** Van Lines will honorThe one he had orignally signed as a binding estimateI do apologize for any confusion caused by my error.Thank you.Robert D***O'Brien's Moving & Storage###-###-#### ex ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
O'Brien's is trying to defend themselves, I get itThey are not giving all of the correct facts thoughFrom the very beginning, we had issues with them, starting with the completely incorrect and underestimated estimateThey would not return my calls, or emails and only responded when I went to the business property itselfThey ruined and lost a lot of our stuffWe didn't accept the first proposal because we were asking over and over for certain documentation that we NEVER gotWhen we reviewed the second proposal we decided we just want to be done with these peopleAll we can continue to do is spread the word to our friends, family & community that this company is not a good one to use.
Regards,
*** ***

Worst experience ever with this companyRob did the initial esitimate and was very nice and led me to believe that this was a professional company with experienced movers Instead I had movers who took more breaks than working, asked repeatedly for me to give them items of mine and kept at it throughout whole move, and even went as far to put items to the side in case I changed my mind and wanted to give them to them Never used TV boxes just stuffed them between other items on truckRemoved all TV cords and put them somewhere still have not found them have had to purchased all new cords for every TV and a piano Keyboard One mover kept laying down and taking breaks saying he was too sick to workThey did nothing but talk bad about the company they worked for saying this " POS company won't even supply them with hand trucks and fighting over using each others hand trucksI had one guy tell me when I asked him to take certian boxes to basement that " ask whoever brought it in I'm tired of taking *** to basement" I bought them lunch which they took hour break to eat and smoke ( which I was charged for) only to then later, when we were already hours over the quoted time and I got my older father who just had surgery a sandwich , had one of movers say to me " thanks for thinking of us , we are the ones doing all the work you know" I hadnt even eaten yetON top of it we have a ton of things missing, no idea where most of the things were put, due to the fact that when asked to put things in basement I would watch them walk away and then find a area and just drop items not even go down to basementI had one mover ask me if I had vinager to make him a drink he was cramping upOthers were yelling at each other that they were tired of this crapPut Hutch and Beds together wrong Total bill came to over $more than quoted when only reason we were over time is due to the lack of work being doneOn top of it I called Rob to complain and was told to call office and speak to Sam in Dispatch who clearly wasnt interested in doing anything and said he would look into it and never called back this is over a week ago have now left two messages still never heard backThis was by far the worst experience I have ever had moving and I have moved mulitple times This is just a few of the things that happened that dayI actually had to call in other movers next day to finish the job and correctly take apart and put back togehter all the items such as Beds and HutchO'briens movers said to me that my floor in brand new construction house must be tilted because they couldnt get Hutch to Line uprather than fix what they were clearly doing wrong they forced screws into wrong holes and basically rigged it so they wouldn't have to take apart and do correctlyHad to completley take Beds and Hutch apart next day and redo them all

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:"Our agency picked up *** ***'s items and brought them to our warehouseWe then had a driver from another *** agency pick them up and deliver them to her home in *** ***, Michand also pick some items up in a mini storage that the customer had another mover, move into her storage unitUnfortunately *** ***'s shipment had damage."Obrien's agency picked up my belongings in Pennsylvania and took them to the warehouse in *** This is where the trailer was unpacked and repacked out of our site and unknown to us We NEVER signed any paperwork to allow this to happen This is where boxes along with a ladder went missing and $20,plus in damages occurred The items were partially delivered to our APARTMENT in ***, Michigan and partially to our storage unit in ***, Michigan Our belongs showed up in an *** truck When the door opened it looked like trash thrown inside the truck There was a lawnmower on top of my bedroom dresser It was complete criminal neglect of our belongings Upon delivery to our storage unit in Michigan, the driver for *** left numerous furniture items wrapped in the padding and told is there was "no need to unwrap at delivery" as we could "inspect them when we move out of storage." We at NO TIME had ANOTHER MOVER move us into our storage unit Also, no inspector has repaired ANYTHING and we were not PAID for any damages We have received payments for appearance allowances and estimated repair costs We have not accepted these payments and are still trying to prove all of our damages to Allied's claims department We are even missing important tax documents which they say nothing can be done about because no dollar value can be placed All our hardware to put our beds together was "lost" so my son continues to have his mattress on the floor till we can have new ones sent to us Packing tape was used to hold together wood bed rails, only to rip off the finish at our destination Oh and since the boxes were packed by owner, the company can't take responsibility for the contents?!?!?! But they can throw the boxes and stack a lawnmower ontop of them????? 90% of our furniture was damaged due to one thing...NEGLECT and criminal neglect. This has been one of the worse customer service experience of my life. I am not looking for a scratch and dent compensation This has consumed many many hours of my time and patience for the past months trying to sort out this mess and pick up the pieces of our life which *** and Obrien's has ruined and I want to be compensated for my time and I want my money spent on this move reimbursed as well as my damaged items replaced I paid for a service that was not handled professionally in any way shape or form and I am NOT happy. I would love to attach the photos I have of my damages, however, the site is not allowing me to do so.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: There is no resolution being offered (beyond an apology) for the outcome of the issue which ultimately resulted in a monetary loss to the consumer that derived from the misinformation admittedly provided by the representativeThe email sent by the representative regarding the reduction in price was sent days prior to the moveIt was not a week or so as indicated in the business responseThat is a gap that is more than wide enough to have realized and amended the errorIt was relayed to the business several times that packing would not be necessary from day one, yet the quotes continued to reflect that service includedThat is what prompted the question about price reduction, again which was a month prior to the moveI was assured by the representative that the cost of services would reduce as items were deducted from the inventory of what would end up on the truck at moving timeWe would have not purged our personal belongings in an effort to save money as the business indicated that we would and we would have sought other options for a move facilitator as wellUltimately, a promise came at a cost to the little guyBottom lineThe representative admitted an error on their part that resulted in a financial loss to the consumerThey should be held accountable for those losses and not simply offer an apology.Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The rail at my old house was loose prior to the move but it was not falling over as was the case when the movers wrapped up their work The movers indicated in the documentation they handed in to the office that they had in fact hit the rail I would send you a copy of that documentation but they did not provide a copy to me but I encourage you to ask the company for it There is no question that their workers hit the rail and the fact that it was lose when they arrived is not justification for them to abdicate their responsibilityThe property damage claim also included damage to pavers to my new house The company has never responded to this claim
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I showed the floors to the driver the day the furniture was moved in He and his two helpers set up beds in the bedrooms Floors were in excellent condition *** to movers arriving Driver did not deny scratching or gouging the floorsI did not know when I signed the papers that it included the floors I also did not know when I signed those papers what condition ANYTHING was in....the driver shoved them in front of me...told me to sign them ...in a threatening manner....the driver was crude and rude
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
A service was paid for and NOT rendered A contract was breached, and we are left to suffer the consequences A scratch and dent type appearance allowance claim settlement is NOT what we are looking for $4,is not sufficient for over $20,in claims
Regards,
*** ***

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