***,
I have spoken to *** *** our Claims Manager about this claim. He is certain that is how this job wentAlthough I find it quite strange that this customer would now send a complaint into your office almost year laterWe did not agree with this customer's request to be reimbursed for $back in May of Which she was told. Now she decides to write to the Revdex.com to complain about O'Brien's servicesIf she was so upset by our decision to not pay her claim, I can't believe why she would wait year to let us know that
I'm am sorry that this customer feels like we did not complete her moving servicesWe did move her belongings and complete her move to the best of our ability on that day as Tim *** explained to you in his previous letter. For the inconvenience of not being able to fit all their items on our 1st truck - the salesperson *** *** deducted $off the the total amount due on 5/24/The total charges for the move were $1,and we accepted a payment of $1,taking off 10% for the issue with the truck as payment in fullThis was and will be the only refund the customer will be givenThank you for your time
*** ***
Accounting Manager
O'Brien's Moving & Storage
###-###-####
Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***,
This letter is in response to a complaint against O'Brien's Moving & Storage. O'Brien's Moving & Storage moved *** and her husband on 9/& 9/4/14. At the time of her estimate her husband meet with our sales repCarmen G***Carmen went over
the estimated charges with her husband and also the optional purchase of insurance coverage, as he does with all customers. Both he and *** had the option of purchasing insurance coverage before the move loadedthe estimate was done on 8/7/If they chose to purchase the coverage all they had to do was call the office before the movers arrived at there residence. Upon arrival our movers have the customer sign the paper work and sign for either the "free" insurance of per pdor purchase the coverage. I have attached papers which show first the estimate, and you can see where it lists options for coverage valuation and the extra cost that they would incur if they chose that. Also attached is the Bill of LadingThe customer clearing wrote per pound as her choiceIn addition to that the customer also wrote Truck is completly empty and delivered without any damages. In fact the Big screeen TV was unwrapped by our driver and *** and was noted to have no damage. The TV was never dropped by our movers. ***Amortegui was not at home when our salesperson went to do the estimateAll moving details were gone over thoughly with MrAmortegui. As a good will gesture we have given her a claim allowance of $which is for a shipping wt of pounds for the TV. Our claims manager has explained to her that because of the insurance she chose and the fact that she wrote no damage at delivery we are not liable for any damages, but we would give her the $as soon as she returns the claim release form that she was sent back on 9/16/To date we have not received this formThank you for your timeIf you have any others questions please call me at ###-###-#### ex *** or email me at *** .
Sincerely,
Aurora * A***
Accounting Manager
O'Brien's Moving & Storage
The claims office was in contact with the claimant numerous timesIt was explained to the claimant that the claims process was not swift The claimant was contact on 12/1/and it was explained that a furniture repair estimate would need to be completed however due to a high volume of
estimates it may be some time until she is contacted by the company to do the estimate *** *** was contacted by the estimate company on 12/24/ An estimate has been made an offer for settlement will be made before 1/19/
***,This letter is in response to a complaint issued against O'Brien's Moving and StorageWe moved *** *** on 2/3/16. We have in fact moved her several times before as she has stated, and yes this time did take longer than previous movesThe movers she had on her job have been
here for a quite a while and are very skilled and knowledgeableI can not however make excuses for them as to why they would be complaining about how large and heavy her furniture wasMaybe they were just having a bad dayMoving furniture is not an easy job to doIt is very labor intensive and physically demanding on a daily basis. I am sorry that her move did not go as smoothly as expected. And we certainly would never intentionally over charge a customerCustomer's are billed on actual time for a local moveShe was given an estimate for $The actual cost came to $1112.86, $over her esitmateOur sales team tries to be as acurate as possible when costing moves. sometimes we can have unforseen circumstances that may arise during the course of a move. As a good will gesture we will refund *** $which is how much the move went over her estimate.Sincerely,Aurora * A***Office/Accounting ManagerO'Brien's Moving & Storage
***,
I have spoken to *** *** our Claims Manager about this claim. He is certain that is how this job wentAlthough I find it quite strange that this customer would now send a complaint into your office almost year laterWe did not agree with this customer's request to be reimbursed for $back in May of Which she was told. Now she decides to write to the Revdex.com to complain about O'Brien's servicesIf she was so upset by our decision to not pay her claim, I can't believe why she would wait year to let us know that
I'm am sorry that this customer feels like we did not complete her moving servicesWe did move her belongings and complete her move to the best of our ability on that day as Tim *** explained to you in his previous letter. For the inconvenience of not being able to fit all their items on our 1st truck - the salesperson *** *** deducted $off the the total amount due on 5/24/The total charges for the move were $1,and we accepted a payment of $1,taking off 10% for the issue with the truck as payment in fullThis was and will be the only refund the customer will be givenThank you for your time
*** ***
Accounting Manager
O'Brien's Moving & Storage
###-###-####
Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
***,
This letter is in response to a complaint against O'Brien's Moving & Storage. O'Brien's Moving & Storage moved *** and her husband on 9/& 9/4/14. At the time of her estimate her husband meet with our sales repCarmen G***Carmen went over
the estimated charges with her husband and also the optional purchase of insurance coverage, as he does with all customers. Both he and *** had the option of purchasing insurance coverage before the move loadedthe estimate was done on 8/7/If they chose to purchase the coverage all they had to do was call the office before the movers arrived at there residence. Upon arrival our movers have the customer sign the paper work and sign for either the "free" insurance of per pdor purchase the coverage. I have attached papers which show first the estimate, and you can see where it lists options for coverage valuation and the extra cost that they would incur if they chose that. Also attached is the Bill of LadingThe customer clearing wrote per pound as her choiceIn addition to that the customer also wrote Truck is completly empty and delivered without any damages. In fact the Big screeen TV was unwrapped by our driver and *** and was noted to have no damage. The TV was never dropped by our movers. ***Amortegui was not at home when our salesperson went to do the estimateAll moving details were gone over thoughly with MrAmortegui. As a good will gesture we have given her a claim allowance of $which is for a shipping wt of pounds for the TV. Our claims manager has explained to her that because of the insurance she chose and the fact that she wrote no damage at delivery we are not liable for any damages, but we would give her the $as soon as she returns the claim release form that she was sent back on 9/16/To date we have not received this formThank you for your timeIf you have any others questions please call me at ###-###-#### ex *** or email me at *** .
Sincerely,
Aurora * A***
Accounting Manager
O'Brien's Moving & Storage
The claims office was in contact with the claimant numerous timesIt was explained to the claimant that the claims process was not swift The claimant was contact on 12/1/and it was explained that a furniture repair estimate would need to be completed however due to a high volume of
estimates it may be some time until she is contacted by the company to do the estimate *** *** was contacted by the estimate company on 12/24/ An estimate has been made an offer for settlement will be made before 1/19/
***,This letter is in response to a complaint issued against O'Brien's Moving and StorageWe moved *** *** on 2/3/16. We have in fact moved her several times before as she has stated, and yes this time did take longer than previous movesThe movers she had on her job have been
here for a quite a while and are very skilled and knowledgeableI can not however make excuses for them as to why they would be complaining about how large and heavy her furniture wasMaybe they were just having a bad dayMoving furniture is not an easy job to doIt is very labor intensive and physically demanding on a daily basis. I am sorry that her move did not go as smoothly as expected. And we certainly would never intentionally over charge a customerCustomer's are billed on actual time for a local moveShe was given an estimate for $The actual cost came to $1112.86, $over her esitmateOur sales team tries to be as acurate as possible when costing moves. sometimes we can have unforseen circumstances that may arise during the course of a move. As a good will gesture we will refund *** $which is how much the move went over her estimate.Sincerely,Aurora * A***Office/Accounting ManagerO'Brien's Moving & Storage