O'Meara Volkswagen of Thornton

Complaint: ***
I am rejecting this response because:O'Meara VW refuses to explain or address the actual issue at hand, which would be their dishonest business practicesThey lied to get me to come into the dealership and then lied to me again once I was thereThey have also refused to answer specific questions about why things were handled the way they were.Yes, I started my car buying process by filling out an application online at LendingTree and afterwards was contacted by the finance manager at O'Meara VW who told me that I was pre approved for financing, which is why I agreed to go into their dealership to look at carsThe finance manager provided a price range for the pre approval and when I asked about interest rates, he said that would be determined after we chose a vehicleThat story was completely changed once I stepped foot into the dealership which leads me to believe that they lied to get me to come in and see themNot a single person at O'Meara VW has provided an explanation or apology for why financing would be an issue (big enough to keep them from showing me a car right away) after they told me I had been pre approvedThey have refused to explain how they could both call and email me to provide "pre approval" information when that pre approval was actually nonexistentAnd if the pre approval was legitimate, then why would they insist on running another credit application as soon as I got to the dealershipAnd why would they tell me that they were not running an application even as the sales manager was in the back office trying to get it processed? They refuse to answer these questions and a blanket "I apologize" is unacceptable for that level of dishonesty by a businessI even called *** times and left her voice messages requesting a return call and she never followed up with me until I complained directly to VW corporateO'Meara VW did not even respond to this Revdex.com complaint until I got VW corporate involved. They are refusing to correct the situation and remove their unauthorized credit inquiries, which is the only resolution I requestedSeems simple enough, doesn't it? At first, through our correspondence with VW corporate, someone at O'Meara VW said that they had a signed credit application and that is why they would not remove the inquiriesOnce I explained to them that their finance manager did not give me an application to sign but that he gave me a form to sign to confirm that my information was correct (again, being dishonest with their paperwork and intentions), their story changed again to now say that they had authorization to run my credit application because of a box I checked during my online applicationTo me, if I submit an application online and you call me to say that I've been pre approved, then that means that the application was already run and processedI would not expect you to have to do anything further with financing until I've chosen a vehicleAnd then if I come see you in person and tell you to wait on processing the application until we have chosen a vehicle and you tell me that you aren't running an application because you understand that I want to find a car first BUT you run the application even while you're telling me that you aren't - that is a HUGE business ethics issueO'Meara VW is refusing to address that specific point and again, a blanket "I apologize for your experience" is not enough for such a serious breach of business ethicsI would like them to specifically answer for that experienceI would also like assurance that I was not discriminated against on basis of my race and the fact that I was temporarily disabled (wearing a hip brace and on crutches)It's hard for me to understand why else they would treat me one way over the phone and then completely differently once I went into the dealership and they could see me
Sincerely,
*** ***

** *** did purchase a vehicle from usAnd in fact the vehicle was coming from TexasThe customer was aware the entire time that the vehicle was in transit to the dealership in Texas and that we could not arrange to pick It up until the vehicle got there from the manufactureWe had the shipping
company ready to go and realized it maybe faster to get the vehicle if we sent a driver instead of a truck to pick it upMy new car sales manager was very upfront with *** *** and at no time was *** *** not aware of what was going on.We asked him to come in so we could resign papers to re-date so he would not have a payment due before actually getting the carThe dealer trade with the dealership was already done and everything was ready to goThen *** *** called and voiced is frustration about having to wait to get the vehicle and decided to not go through with the transaction because of the amount of time it was taking to get the vehicle in ColoradoAnd again, the entire time *** *** was aware that the specific vehicle he was looking for, color, model and year was only available at this one dealership in Texas out of all the dealership in the U.SThen *** *** took it upon himself to call the Texas dealership and after talking to one of the managers there , we found out that he was willing to buy the vehicle from them directly and told them he did not mind about the time it would take to get it hereAt that time we told *** *** that we do have a cashable contract, and we did everything we said we would do and moreHowever at this time, because of all these accusation, we will pass on *** *** business and we will gladly refund his down payment and unwind his financing with the bank*** *** is more than welcome to call the new car manager directly on his cell , which he has, to give him the visa information so we can take care of this promptly. Sincerely*** ***

Good Afternoon, Mr*** did purchase a vehicle from us on 8/31/and He does have a *** We shared with Mr*** all the information that was shared with us from ** *** settlement department. We also did agree to pay Mr*** for payments, so it would give
him extra time to get his *** settlement handledWe have been storing his vehicle in our gated area of the lot for free and we also gave Mr*** a check in the amount of on 10/03/and it was cashed on 10/04/to take care of those paymentsThe customer had my personal cell phone number and on October 18th at 8pm he missed used my cell by threatening the dealership for legal action regarding the *** situationUnfortunately there is nothing we can do other than help customers uploading their forms to the *** system, when it comes to making appointments with the specialist or the amount that will be received by the customer or making the process faster ( I do wish we could it would make our lives so much easier), ** has not given any rights to the dealership to do anythingAt that time I had my new car man*** reach out to Mr*** to tell him to call him directly and no longer on my cell phoneMy man*** has record on his cell phone that he has been in contact with Mr*** 10/21/11/07/11/16/2016, the last call was regarding the customer not being able to set an appointment for his ***, 12/15/2016, twice on 12/16/and 12/20/We also had the *** specialist form ** called Mr*** and those follow up calls are the only ones on record, not including calls that were made directly from the dealership.I understand the customer is frustrated because of **, but O'Meara has delivered everything that was promised to the customer and we have been following up with him every time he reached out to usIf there was anything that we could do as a dealer to expedite the process of the *** reimbursement, we absolutely would have, but as I explained earlier in my email ** and the court involved in the settlement are not allowing us to do so.Sincerely,*** ***