Oak Lawn Happy Hyundai

We have a 2017 Hyundai Santa Fe sport. The vehicle has less than 70000 miles. That car would burn oil like crazy. I've owned many cars and never had a car burn oil like this one. We took the car in to happy Hyundai in oak lawn for repairs because my wife was going to work and the car died on her. They told us the car needs an engine but they needed to take pictures of the inside of the engine first before approving the repairs. 2 weeks ago by and they told us that they can't fix the car because we didn't change the oil on the car smh. We called up the warranty company and the service department at the dealership and they stuck to there guns and said they won't fix it. My wife and I got tired of going back and forth with the service department at happy Hyundai and the warranty company so we went and got our car back with no repairs, got charged over 300 dollars for them doing nothing with our car and we got our car back with no windshield washer fluid. How can you rip off your costumers like this. Not only did you not fix our car and charge us a large amount of money but you couldn't even top off our fluids? Shame on you... This is the kind of stuff that should not be done to customers that spend a great deal of money on your cars. Shame on you.

I called and spoke to [redacted] to let him and his wife know we overnighted a check for the full amount The check was sent UPS with a tracking number of [redacted] I work between three dealerships and apologize that I wasn't at the dealership when they called I did call and give them my cell number if they needed anything additional.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactorily me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Miss ***, bought a used car, the check engine light was not on at time of delivery and as the customer stated it came on a week laterGas cap not being tightened properly is a common reason for a check engine light to go on, it is certainly not the dealerships faultFalt tires are common as well, people pick up nails or screws or a host of other objects that can make a tire go flatAgain, not the dealerships responsability

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have spoken to my new contact at the company [redacted] and she has assured me that I will receive a check for $and the two "we owe" items will be resolvedAssuming the fender damage is repaired, the second key is received and the check is received, this matter is resolved Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/04) */ Contact Name and Title: [redacted] GSM Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com the customer came in on the evening of April 27th She submitted an online credit application before coming to the dealership and upon arriving at the dealership she signed a regular credit app and privacy noticeThe dealership then tried to get a loan approved for the customer as her credit is very challengedIt was declined by serveral secondary credit banksAs it was late and some of the lenders would not respond till the next day, as the customer was told, is why we told the customer to come back the next daySince there was no approval that night there was no way to let the customer know the particulars of the loanWithin the next 48hrs we were able to get a certain dollar amount approved but only at a very high interest rate making the monthly payment significantly more the customer stated she was willing to payIt is not the dealership that makes the financing terms, it is the lending institutionsThe finance department worked very hard to try and get any kind of loan approved and when we were able to get one of lenders to consider and approve the customers application the terms were not satisfactory to the customer Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/20) */ Please accept my apology for the delayed responseI have been hospitalized and unable to manage my email I'm not quite certain what the intentions of Happy Hyundai are, but their business practices are unorthodox and illegalBecause of their actions, my "challenged" credit is down over points! They themselves made three (3) hard inquiries to each credit bureauAfter submitting my application to eleven (11) collection agencies (not reputable institutions) for financing within hours and receiving a complaint from me related to the mishandling of my information, they have since submitted applications for financing to others more than a week after my visitI have documentation from those lenders to prove the dates of applicationSome research has suggested that this behavior may be a pattern for themThat is illegalIt's identity theft My "challenged" credit is not available to be destroyed recklesslyConsidering I never even had the opportunity to examine vehicles and discuss pricing and did not authorize this action, Happy Hyundai needs to contact (and cc: me on communications) to each lending institution so that those inquiries are removed immediatelyIf I do not receive written communication from Happy Hyundai in a reasonable time acknowledging their error, I will pursue this criminally Final Business Response / [redacted] (1000, 20, 2015/07/23) */ To whom it may concern, There is nothing unorthodox or illegal with our business practicesAs the customer is mistaken in referring to the lending institutions as "collection agencies"These lenders specialize in financing people with bad credit but they too have parameters in which to approve or decline an applicationThere was no recklessness conducted on the part of the dealership towards the customerThe customer knew full well their credit was bad and asked us to try and obtain financing for an automobileWe tried multiple lenders to no availThe credit application the customer filled out online and the credit application that was signed at the dealership is the customer authorizing us to try and obtain financing for themThat's what we did Sincerely, [redacted] General Sales Manager Happy Hyundai Direct Line XXX-XXX-XXXX [redacted] S [redacted] IL, XXXXX Store XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Contact Name and Title: [redacted] - GSM Contact Phone: XXX-XXX-XXXX Contact Email: ***@myhappyhyundai.com There was no price discrepancy as the customer was told the initial price quote included loyalty rebate that is only offered on Tucson's by Hyundai Motor Finance and customers must finance with HyundaiAfter running Miss [redacted] 's credit and sending the application to [redacted] the approval came back 8.9%Miss [redacted] felt the rate was too highThe dealership was able to obtain a rate of 5.9% from a different lenderThe better rate far outweighed the $loyalty rebate offered by [redacted] Although the $loyalty rebate was not able to be used, the savings in interest over the course of the loan was to the customers benefitThe warranty and Gap and etch was explained to the customer and she signed off on each of the contracts for themWhen she came to see me ( [redacted] expressed the desire to cancel the [redacted] products I told her "no problem, I will have [redacted] process the paperwork as soon as he gets in", which has happenedThe cost of the etch will be refunded to the customer as she wants to cancel that as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My initial contact [redacted] a salesperson for mr [redacted] promised me a vehicle sticker price 23,which I have photo of and $discount for being loyal ownersVeh price being 22, [redacted] mentioned bundlingBut never the bumper to bumper or etchOr not getting the price I was quoted by their employeeIs that how they do businessIt was late [redacted] had other customers waiting and rushed us he said to do us favor and get us outI did agree to gap only because I believe veh price was $22,and it we lower my rateHis price of 24,is no where to be found it isn't even a price diff of $that mr [redacted] discusesI have quotes from other dealers in range of my original quoteSame vehicle and yearI also believe [redacted] in asking me what part of [redacted] I was from or speaking (trying) Spanish believed I was dumbI was born hereWhen I went back to speak to [redacted] he refused to cancel extra insurance and [redacted] told me I couldn't cancel etch till I pointed it out on contract Final Business Response / [redacted] (4000, 9, 2015/09/21) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@myhappyhyundai.com The response is the same as the first responseNothing really changed in the customers second responseI can add that the warranty and gap have been canceled and a check for $(refund for the etch) has been sent to the customerJust as I told her it would be Final Consumer Response / [redacted] (4200, 11, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well they seem to miss the pointI read many complaints on the same practice of offering one price but being different at financingI guess since I see no one wins I learned a valuable lessonI asked for things they are canceling but was told at first I couldn't till my 3rd time returning and pointing it out in contractGuess they taught I Couldn't readMy main problem was financing at around 24,ooo instead of almost 28,I don't see them changing anything so I'm stuckI will never recommend their brand or company

Based on the customers information provided on the credit application we send the application to the banks for approval It is a procedure to deliver the vehicle without an approval as the banks are closed some of the timeIf the bank declines the application we have no other option
than to take the car back

I left a message for *** *** to discuss this complaint. We looked into the advertising and *** will be receiving a check for $that he requested

We are a certified Hyundai Dealer and our offer to split the repair 50/(which will be less because we are a Hyundai dealer)needs to be repaired by usM

Complaint: ***
I am rejecting this response because:your dealer certification did not repair the recall in a satisfactory manner, additionally a certified dealer would have noticed the rust from the recall spreading to the control arm which is a part of the undercarriageA certified dealership would have informed me at that timeThe breaking of the control arm and axle did not happen within the 30days of me picking up my vehicle thusly a certified dealership mechanic should have noticed itNo I do not trust Happy Hyundai mechanics certificationIf Happy Hyundai does not accept my terms of giving me a check for half of the repair amount I will move forward with Legal actions and well as awaiting a response from NTSA
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I apologize this took so long. The deal was under a different name. *** was the cosigner. After we figured out the correct name we were able to cancel the service contract. We will refund the full amount to the bank as the vehicle was
financed. Thank you

I spoke with *** We have worked everything out. A check has been issued for the full amount. Thank you

The deal was not approved because the stipulations from the underwriter such as, no full coverage insurance, not listed as a driver, wrong phone number for the landlord where not fulfilled. After attempting to get the insurance verified and was told *** *** was not listed as a driver we had to take the car back for our protection and liability issues

We have reviewed the complaint and the $was the total cost of the repair orderThe tire was repaired for the amount of $40.42. On the same repair order, *** *** also had an synthetic oil change in the amount of $We will send the $to *** *** for the tire
repair within days

Complaint: ***
I am rejecting this response because:I had to pay $to retrieve my vehicle from Happy Hyundai and now another $to have it towed backAdditionally the listed repairs given to me by Happy Hyundai listed many other items in addition I do not trust your mechanicsIt was stated my constricted are was broken along with the other items you stated above, there are too many incongruities in your statements from *** *he manager from Happy Hyundai and whoever is replying to these messages
Sincerely,
*** ***

I contacted *** and had a long conversation regarding all of her concerns. I have an appointment set up for January 17th at 3pm to repair the pin stripe, trim on door and detail the vehicle. As a good will gesture Happy Hyundai is going to issue her a check in the amount of $

*** *** brought her car into our service department on June 2nd for an oil change. We did tell her about a recall that was open on her vehicle for the "under body corrosion prevent". The reason we kept the vehicle was due to the strikeWe paid $for a rental car while her
vehicle was in the shop. The control arm that was broken was not rusted. The ball joint actually broke from the control arm which caused the damage to the axleWe did try to call Hyundai to see if they would cover the broken control arm and axle. Unfortunately Hyundai would not cover it. We did offer to repair the axle and control arm however Joyna declined the work

Complaint: ***I am not rejecting this response so much as I would like to wait until it is actually resolved before closing the matterAs of this week I did speak with someone at Happy Hyundai and I was told that a check was being cutHowever, when I first spoke to the finance jerk at the dealership he made it a point to yell at me that that money goes back to the lender, not to meOn more than one occasionWhen I spoke to the lender, they told me that the dealer cuts a check directly to themIn recent conversations with the contact I now have at Happy Hyunday I was initially told a check was going to be sent to my lenderBut then I was told I would be cut a check for the "remainder" of whatever didn't go to the lenderThis last conversation it sounds like they will be cutting a check to me for the full amountIf I receive a check cut to me in the full amount of $which is what they charged me for this protection plan, I will contact the Revdex.com to let you know this matter is settled and can be closed because I can then forward that full amount to my lender and I can know for certain they received itIf I receive a check for anything less than $2576.00, I will have to wait until my lender can confirm they have received the rest of the money to be applied to my loanUntil that full amount is accounted for I cannot consider this matter closedSo I this is not so much a rejection of business's response as it is me saying it's still not rectified completelyI just didn't want to accept it and have this matter closed until that money is back in my lender and taken off my loan
Sincerely,
*** ***