Oak Lawn Happy Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the vehicle was recalled because of rusting from the undercarriage how can Hyundai prove the recall did not cause the other items to break? Yes, Hyundai did provide me with a rental, which I appreciate and the least they should have done seeing that their recall of their vehicle was their fault.
Additionally, I sent an email the following day complaining about my vehicle with no response and their mechanics were on strike during a huge part of the recall which delayed my vehicle being repaired and I’m not convinced that my vehicle was repaired satisfactoryI was told by *** He confiscated vehicles that week and Hyundai typically totals the vehicles out because of fear they are unsafe to drive even after the repairs; *** also stated that if I repeated what he said, he would deny itMy vehicle should have been totaled outThe problem I’m experiencing now with my vehicle is in the same exact area of the original recall how can Hyundai separate the two?
Sincerely,
*** ***

Revdex.com:
*** **
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We contacted the customer and worked out a refund per his request.  Thank You

Complaint: [redacted]
I am rejecting this response because:I just called the Hyundai Protection Plan Admin Office and they said that yes, the contract has been canceled. However, they still show that the name on the contract is [redacted]. Not [redacted], which is my last name and my co-signer's last name. This contradicts what Happy Hyundai is telling me, which is that it was under my co-signer's name, only with the first and last name reversed. The Hyundai Protection Plan Admin Office has no reason to lie. This is why I didn't want this closed yet because I don't see how they are going to return $2576.00 to my lender for a canceled contract that was never in my or my co-signer's name.   
Sincerely,
[redacted]

The ball joint is broken  The control arm is not rusted. The repair that is needed is to replace the left ball joint. Due to the ball joint breaking the left axle needs  to be replaced as well.   The customer declined the repair.  Happy Hyundai called Hyundai for assistance and the claim was not a covered item. We will repair the left side  ball joint and axle as a one time good will gesture for a total of $350 from MS [redacted]

there were 2 lenders that approved me for the loan. I spoke to both loan companies. The loan was pulled by happy hyuandi finance department. As for the no insurance and wrong numbers that dealer claims were giving by me I have text messages from the finance department [redacted] and salesman [redacted]. Both saying that the information was verified. The general insurance company also can  prove the coverage. Simply put I was scammed they tried to pull a yo yo scam on me for more money down. 
Complaint[redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. I have spoken to my new contact at the company[redacted] and she has assured me that I will receive a check for $595 and the two "we owe" items will be resolved. Assuming the fender damage is repaired, the second key is received and the check is received, this matter is resolved.
Sincerely,
[redacted]

We gave a loaner to [redacted] on June 16th.  We are repairing the vehicle.  [redacted] can stay in the loaner until the vehicle is repaired.  We apologize for the experience incurred.  There wont be any charges to [redacted].

We apologize for the delay.  Happy Hyundai is going to send a gift card for $75 instead of $50 as a good will gesture for the experience [redacted] incurred.

[redacted] came into the dealership on 1/18/2016 to look at Sonatas.  The salesperson showed her vehicles and [redacted] agreed to purchase stock [redacted].   [redacted] did not want to put any money down.  The MSRP was $24,920 and she purchased the vehicle for $23634 and also received...

a $500 rebate. We did not charge her an additional $3000.  [redacted] did purchase an environmental package and a service contract and Gap. [redacted] came back February 16 and had the environmental package applied.  The credit application was signed by [redacted].  We feel we did everything correctly with this transaction. She seemed very happy with her purchase.

I called and spoke to [redacted] to let him and his wife know we overnighted a check for the full amount.  The check was sent UPS with a tracking number of [redacted]  I work between three dealerships and apologize that I wasn't at the dealership when they called.  I...

did call and give them my cell number if they needed anything additional.Thank you,[redacted]

The parts that broke are not covered under the rust warranty.  As a good will gesture we will split the repair 50/50.

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: [redacted] - GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@myhappyhyundai.com
There was no price discrepancy as the customer was told the initial price quote included loyalty rebate that is only offered on 2016...

Tucson's by Hyundai Motor Finance and customers must finance with Hyundai. After running Miss [redacted]'s credit and sending the application to [redacted] the approval came back 8.9%. Miss [redacted] felt the rate was too high. The dealership was able to obtain a rate of 5.9% from a different lender. The better rate far outweighed the $500 loyalty rebate offered by [redacted] Although the $500 loyalty rebate was not able to be used, the savings in interest over the course of the loan was to the customers benefit. The warranty and Gap and etch was explained to the customer and she signed off on each of the contracts for them. When she came to see me ([redacted] expressed the desire to cancel the [redacted] products I told her "no problem, I will have [redacted] process the paperwork as soon as he gets in", which has happened. The cost of the etch will be refunded to the customer as she wants to cancel that as well.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial contact [redacted] a salesperson for mr [redacted] promised me a vehicle sticker price 23,900 which I have photo of and $1000.00 discount for being loyal owners. Veh price being 22,900. [redacted] mentioned bundling. But never the bumper to bumper or etch. Or not getting the price I was quoted by their employee. Is that how they do business. It was late [redacted] had other customers waiting and rushed us he said to do us favor and get us out. I did agree to gap only because I believe veh price was $22,900 and it we lower my rate. His price of 24,110 is no where to be found it isn't even a price diff of $500.00 that mr [redacted] discuses. I have quotes from other dealers in range of my original quote. Same vehicle and year. I also believe [redacted] in asking me what part of [redacted] I was from or speaking (trying) Spanish believed I was dumb. I was born here. When I went back to speak to [redacted] he refused to cancel extra insurance and [redacted] told me I couldn't cancel etch till I pointed it out on contract.
Final Business Response /* (4000, 9, 2015/09/21) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@myhappyhyundai.com
The response is the same as the first response. Nothing really changed in the customers second response. I can add that the warranty and gap have been canceled and a check for $399 (refund for the etch) has been sent to the customer. Just as I told her it would be.
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well they seem to miss the point. I read many complaints on the same practice of offering one price but being different at financing. I guess since I see no one wins I learned a valuable lesson. I asked for things they are canceling but was told at first I couldn't till my 3rd time returning and pointing it out in contract. Guess they taught I Couldn't read. My main problem was financing at around 24,ooo instead of almost 28,000. I don't see them changing anything so I'm stuck. I will never recommend their brand or company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] did come to the dealership to purchase a vehicle. [redacted] information in regards to her length of employment and income could not be verified by the lending institution.  It is our understanding that [redacted] was off work for awhile so her year -to- date income was...

overstated on the credit application.  Happy Hyundai doesn't make the decision on the loan.  We did try other financial institutions however [redacted] misstatement of the facts on her credit application negated our ability to provide financing.

We took the car back and refunded [redacted] deposit.

The contract has been cancelled and the money will be sent to the bank. The name was not totally different. It was the buyers name. The problem was it was the last name as the first. [redacted] is the co-signer. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactorily me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
Miss [redacted], bought a 2008 used car, the check engine light was not on at time of delivery and as the customer stated it came on a week later. Gas cap not being tightened properly is a common reason for a check engine light to go on, it is...

certainly not the dealerships fault. Falt tires are common as well, people pick up nails or screws or a host of other objects that can make a tire go flat. Again, not the dealerships responsability.