Oak Motors, Inc.

To whom it may concern:We have received *** ***’s complaint from your office.After researching her transaction with Oak Motors, I have determined the following:Ms*** purchased a vehicle from Oak Motors in September of 2010. Within a few days of purchase, her vehicle was involved in
an accident. Ms***’s insurance carrier paid to have the vehicle repaired, but Ms*** did not return to Oak to pick it up.The vehicle was subsequently sold at auction, and the proceeds were applied to her balance, and the remainder was charged off. She indicates in her complaint that Oak agreed to forgive her account, but I have not located a release on her fileThere is no documentation that Oak agreed at that time to release her from her obligations. However, we are willing to enter into a written release at this time since this is clearly a concern to herIn order to properly process her account as a written release, and to remove it from her credit report, we will need Ms*** to come into one of our Indianapolis dealerships (she can let me know which one would be most convenient for her) to sign the documentationI would also like to inform Ms*** that we believe we have increased the value of our industry leading transportation program in the past six years, and have also continued to improve our training since her transaction in When she comes into execute the release, I would invite her to learn more about our programs and see if we could be of assistance to her in meeting her current transportation needsWe are interested in helping her in any way that we would consider reasonable, including the written release and a potential business relationship in the future if that would be of benefit to her. If you or Ms*** have any additional questions, please let me know.Sincerely, Robert B***

To whom it may concern:After receiving the complaint filed with your office by Ms*** we had her bring her vehicle in to our service department. Oak service took the vehicle to *** *** *** to determine if the vehicle had any service issues*** *** determined that there were no
issues with the vehicle, and that it was operating to factory specifications. After the vehicle was inspected by *** *** ***, we returned it to Ms***. Thank you, Robert B***

To whom it may concern,Typically in situations such as the one Mr*** references, we would enter into a formal Mutual Release that would release all parties from the terms of the Contract between Oak Motors and Mr***.I have researched his transaction and he did not enter into a Mutual Release,
which is why this transaction is still reporting as a voluntary surrender.However, in an effort to resolve his complaint amicably, Oak Motors would be willing to enter into a Mutual Release now, and eliminate his tradelines with Oak.If this would be of interest to Mr***, please have him call me (Robert B***) at 765-378-If I'm not available, please leave a message with return phone number.Sincerely, Robert B***

To whom it may concern:A $referral credit will be posted to Ms***' account by no later than the end of this week - it is currently in process.I would also like to remind her that if she ever has an issue that she does not feel is being properly handled by the store, she may call in on the
Oak Hotline (888) 491-for prompt attention to any issues.Thank you,*** ***Corporate Counsel

To whom it may concern:*** *** vehicle purchased from Oak Motors was repossessed during her deferred down payment stage because she failed to make her required payments.A repossession is still a repossession even if it occurs in the deferred down stageMsParker defaulted under the terms of
her contract.I have attempted to reach out to *** *** to explain her transaction to her, but the number she provided in her complaint was not in service when I attempted to call her.Thank you,*** ***

To whom it may concern: After receiving Ms***'s rebuttal, we have attempted to reach out to her to see if she is still experiencing issues with her vehicle. We have not been able to get in contact with herWe would respectfully ask that if she is having issues that she would contact the Oak Service department so that we can address them.Thank you, Robert B***

To whom it may concern:We have reached out to Ms*** to address her concerns.We have scheduled service appointments to resolve any issues she is having with her vehicleTo date she hasn't
brought her vehicle inAs soon as we are able work on her vehicle we will work with MsReeder to ensure she is a satisfied customer.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The car continues to to not want to start, this issue occurred again on January 10:54pm and I also documented video footage for my records when this happendI’ve yet to have time to take the car to the service center due to working I had to let it sit for at least mins before attempting to start it again; it did start but the issue is clearly still unresolved.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern:We have reviewed the communications history between our firm and *** ***.Additionally, our company's President has reached out and spoken with Mr*** regarding our findings.It is unfortunate that Mr*** feels there has been miscommunication between himself and our
organization; but at this point his Title has been processed, and he has registered his vehicle. Thank you,Robert B***

To whom it may concern:Ms*** purchased a 'Scion XB from Oak Motors on 6/30/Ms*** wrecked that vehicle, and it was judged to be a total loss. Contrary to what she states in her complaint, she did not have insurance on the vehicleHowever, she did have CPI coverage
(with a GAP Waiver) provided by Oak Motors/*** ***In order for the CPI and GAP to be applicable, it is necessary to be current on your contract, which is why the 9/payment was applied to her original contractMs*** then selected a Chevrolet HHR as her replacement vehicle. Because the 9/payment was applied to her old contract, Oak put Ms*** in her new deal for no money down (as she states in her complaint) with two deferred down payments: $on September 15, and $on September On September Ms*** called *** to inform them that she only had $100.00, and could not make the full 9/payment*** stated to Ms*** that they would accept the partial payment, and then she could pay the remainder due on 9/However, she did not make any payment, on on 9/her car was repossessedAfter the respossession, she refused to make any additional payments to redeem the vehicleTherefore, her account has been coded repossession on handIt its likely, however, that Oak will elect strict foreclosure on this account, meaning that Ms*** will not have any further obligation. Very truly yours,Robert B***Coporate Counsel

To whom it may concern: After receiving Ms***'s complaint, we reached out to her to see if we could find a resolution to her complaint. After discussing her concerns with her, I believe we were able to craft a resolution that has satisfied her concerns. Thank you, Robert
B***Corporate Counsel

It's a used car purchased under a warranty that should cover everything other then regular maintenance

To whom it may concern: We have reached out to Ms*** to find a resolution to her complaint.She is bringing her vehicle to us on Thursday, May 3, so that we may take it to a Buick Dealership to by fully diagnosed and repaired.We are committed to providing Ms*** dependable transportation,
and we will find a solution to her issues.Thank you,Robert B***Corporate Counsel

To whom it may concern: Ms. [redacted] is experiencing issues with her vehicle.  We are working with Ms. [redacted] to resolve her issues, and will continue to work with her until she is satisfied with our resolution.Thank you, Robert B[redacted]

To whom it may concern: Ms. [redacted] indicated to us that she had concerns about her vehicle. In an effort to assuage those concerns we took her vehicle (A Toyota) to a Toyota Dealership to be evaluated. The vehicle was inspected by the Toyota Dealership, and has been returned to Ms. [redacted]. At...

this time I believe her concerns have been taken care of, and she has indicated that she will contact us immediately if any f[redacted]her issues occur. Very truly yours, Robert B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern: We have attempted to reach out to Ms. [redacted] to address her complaint, but she has not returned our calls. Please have her call Wayne F[redacted] at 317-452-8870 so that we can determine if we can find a resolution to her complaint.Thank you, Robert B[redacted]Corporate...

Counsel

To whom it may concern: Ms. [redacted] supplied a false pay stub when she applied to purchase the vehicle, which we only discovered after she had defaulted on her contract. Additionally, Ms. [redacted] deliberately damaged another vehicle at Oak Motors while she was picking up her personal...

possessions, breaking its windshield and causing damage to its hood. The vehicle will need to be repaired before it can be resold. Given these facts, Oak and [redacted] are not willing to refund Ms. [redacted] any of her down payment. However, we would be willing to release Ms. [redacted] from any additional liability under her contract if that would be amenable to her.Thank you, Robert B[redacted]Corporate Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The complaint was false accusations by the staff, of which, the emails provided by Oak Motors outlines my original complaint:  I responded to any request by Oak motors with in 24 hours in addition to re-signing all paperwork that with prepared inaccurately.  None the less, Jim J[redacted] (President) did contact me and kept his word to follow up, however, the digital documents that were provided are exactly as how I said they were.  I was asked on the 6th for more proof, I provided on the 7th.  I did what was required within a timely and professional manner, and now that the information is processed, Oak Motors are getting their money, they do not care that were unprofessional, false, and inaccurate.  Another fine example of the customer becoming nothing more than a number and/or dollar sign.  
Regards,
[redacted]