Oak Motors, Inc.

To whom it may concern:
We have reached out to Mr. [redacted] to address his concerns. After our General Sales Manager discussed his complaint with Mr. [redacted], t is my understanding that we have reached a mutually agreeable resolution. It is also my understanding that as part of that resolution he...

will be withdrawing his complaint with the Revdex.com.
Very truly yours,
[redacted]
Corporate Counsel
Oak Motors, Inc.

To whom it may concern: We had Ms. [redacted] into our 38th Street Service Facility on Saturday, September 27. At that time, we serviced her vehicle, and we believe we have resolved her vehicle's issues that she referenced in her complaint. Thank you,Robert B[redacted]Corporate Counsel

To whom it may concern:We are in receipt of the complaint filed with your office by [redacted].He indicates in his complaint that he has mechanical concerns with his vehicle.Prior to his complaint with your organization, he had complained directly to us via Twitter. We have already attempted...

on several occasions to have him bring his vehicle in so that we can determine what his issues are. To date, he has not brought his vehicle in. We are unable to address his service concerns until we are able to inspect the vehicle.We want Mr. [redacted] to be a satisfied customer. In order to begin the process of getting him there we need him to bring his vehicle to the service department of his choice so that we can evaluate and repair any issue(s) he is having. Sincerely,Robert B[redacted]Corporate Counsel

To whom it may concern,We have reached out to [redacted] and he brought his vehicle in to our Service Facility at our Indianapolis South location.The vehicle has been repaired and has been returned to [redacted].At this time, we believe his complaint has been fully resolved to his...

satisfaction.Sincerely,Robert [redacted]Corporate Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

To whom it may concern:The customer did not buy the engine from Oak Motors, we only installed it.The company who did provide the engine was LKQ, and they have agreed to warranty it.It is my understanding the engine has been replaced by [redacted] at no cost to the customer. Thank...

you,Robert B[redacted]

To whom it may concern:After receiving her complaint, we had Ms. [redacted] bring her vehicle to our South Service facility, where it was repaired.After the discussions we have had subsequently with Ms. [redacted], I believe we have resolved her issues.Thank you,Robert B[redacted]Corporate Counsel

To whom it may concern:I believe we have resolved Ms. [redacted]'s issues. Her vehicle is under factory warranty, and we will certainly honor the balance of her warranty with us in addition as per her request.Also, payments on her account are scheduled to be pulled on Thursdays, also per her...

request.Very truly yours,Robert B[redacted]Corporate Counsel

To whom it may concern:We are in receipt of a complaint filed with the Revdex.com by Ms. [redacted]. After receiving her complaint, we reached out to Ms. [redacted]  to determine if we can find a resolution.At our request, She brought her vehicle to our South Service location on Friday, and we...

put her into a rental vehicle so that she has transportation while we work on her vehicle. We are currently working diligently to determine the cause of her concerns with her vehicle. We certainly want her issues to be addressed and resolved,  and we are committed to working with Ms. [redacted].We will communicate our findings to her as soon as possible, as well as our proposed resolution.We value her business, and appreciate her sharing her concerns. In the future, we have a number of communication avenues available to her (including our internal “Oak Hotline”) that would allow us to resolve any issues she may have in a more efficient manner. If you have any questions or need any additional information, please don’t hesitate to contact me at [redacted].Very truly yours,Robert [redacted]Corporate CounselOkeley Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

To whom it may concern: After receiving her complaint we had Ms. [redacted] bring her vehicle into our Service Department.We determined that she had some issues with her front rotors and replaced those at no charge to her.I believe her complaint has been resolved to her satisfaction.Thank...

you,Robert B[redacted]Corporate Counsel

To whom it may concern: After receiving Mr. [redacted]'s complaint, we had him bring his vehicle in for service. The flywheel was then replaced under warranty, and we believe his complaint has been resolved.Thank you,Robert B[redacted]