Oak Park Apartments & Townhomes

Initial Business Response /* (1000, 5, 2015/12/16) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@millsproperties.net
Mr. [redacted] was given the opportunity to be present for his move out inspection. We document all of the damages by...

taking pictures of the unit when we do our move out inspection. Mr. [redacted] was not charged for the stains he noted in the bedroom. He was charged for the stains in the living room/dining room area. He was not charged for the cracked shower door, as he noted this on his move in inspection form. He was charged for burns in the kitchen vinyl, a dirty stove, stove top and cabinets, dirty toilet and vanity, and to remove his alarm system and wiring. The charges he incurred were not noted on his move in inspection form, which we have on file. As I stated earlier, we also have pictures of the items he was charged for. I'd be happy to provide you with them if need be. Please let me know if I can be of further assistance.

Complaint: [redacted]
I am rejecting this response because: The reason I am rejecting this is because there was nothing done when the supervisor came into my apartment.  When he came in I showed him the window in the bedroom and explained to him the situation.  yes there are window locks on the window but that has nothing to do with the fact that they agreed to replace the window because of the extreme noise and air that comes in from the window, one because its a single pane window, which makes no sense to have on a unit that is next to a extremely busy street.  It also lets in air, which causes my gas and electric bill to be higher than normal.  I have attached a picture of the window to show the poor condition of the window.  I showed him the water stains on the wall and all he did was sprayed bleach on them, which as you can see did nothing, pictures are attached.  I am not sure what he thought bleach was going to do on a water stain, which probably contains mold and mildew on the other side of the drywall.  I also showed him the damage that was caused by the toilet that was leaking water, which I had to fix on my own. He stated that he would mark it on my file so I wouldn't be held responsible for the damage but at no time said let me fix it.  Which also probably contains mold and mildew.  On May 1, 2016, I sent a request in regards to my A/C unit.  I just checked the status of the request and it says it was completed.  I have not been contacted by anyone with the in regards to what is wrong.  I have to run my A/C unit on 60 just to cool the apartment off, which means it constantly running.  They did absolutely nothing but spray bleach.  yes he asked me if there was anything else and I said no because it was obvious that they dont plan to repair anything.  I have a witness to what happened that day, if need be.  If there is anything else needed please feel free to contact me.  Thanks
Sincerely,
[redacted]

I personally went to Mr. [redacted]'s apartment with the maintenance supervisor, [redacted], this afternoon.  The single pane window in the bedroom is operating as it is designed to do.  John stated he was not told we were going to replace the window.   The water stain was treated when John was there last week, but has bled back through.  He treated the stain again, then Kilzed the stain and painted it.   His air conditioner was replaced.  We will send a HVAC technician over tomorrow to assess the air conditioner again to see if there is an issue with the new unit.

The leak above the patio window was repaired and new drywall was installed by a contractor.  Our maintenance supervisor was over there today to check the carpet.  He pulled the carpet back and it shows no signs of mold.  He showed a gentleman in the apartment what he found.  As a...

courtesy, we are having Ms. [redacted]'s carpet recleaned and sanitized.  The late fees are $50 if rent is not paid by the 3rd of each month and an additional $75 if it is still not paid by the 10th of each month.Missouri American Water sent the property water bills to the wrong address.  They were supposed to go to our billing center.  Once we found out what happened, it was rectified immediately.

We first received notification of Ms. [redacted] refrigerator issue on Monday morning, May 22nd.  Our assistant manager put the work order in for Ms. [redacted] and told her it would be taken care of that same day.  A friend of Ms. [redacted] then comes in that same day, early...

afternoon, screaming and cursing at our assistant manager.  Our assistant asked him to calm down or he would have to leave our office.  Her refrigerator was replaced the same day we received notification of it being out.  This is an apartment community and things will break.  It's no different than owning a house.  I cannot assure anyone that things will not break from time to time.We require all of our residents to have renters insurance and we told Ms. [redacted] to give her insurance carrier a call to see if her food was covered in her policy.