Oakes Tree Service

If you are looking for the best tree service for your home this is the one to contact. Very skilled crew trimmed our trees today, cleaned up all debri and showed extreme competence. They showed up on time, got the job done and were extremely courteous to us and our property. We highly recommend this business and thank them again for their wonderful expertise!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Unfortunately, the response from the owner of Oakes tree service is completely untrue. I'm not sure why he came to the property since he obviously had no intention of finding a compromise to the issue that his company caused. When I opened the door, he rolled his eyes....which indicated he was frustrated and he had already made up his mind and had an excuse for the poor job that was done. Apparently Oakes does not even find a copy of the contract. He had asked me to fax him a copy the night before we met. I don't have a fax machine and couldn't help him. He did not come to my house with a copy...indicating that his company does not keep accurate records.
 
Anyway, the contract does have the word "flush cut" on it. [redacted] said many times that flush does not indicate the stump would be flush with the ground. His friend/employee was very clear in words that the stump would be flush...or possibly an inch above the ground...and I could cover it with the weed barrier that is next to the tree....and the mulch that is also near the tree. In fact he didn't even consider that the stump would need to be removed. He pretty much guaranteed that the ground would settle in "a few days". When I called a few days later, he said he would stop by and "take care of it". That never happened, and once the bill was paid, he did not return my phone calls. 
 
Again, the contract says the tree stump would be "flush" and that the tree would be removed from my property. That did not happen either. 
 
Now, I just want a refund so I can hire someone to do the job correctly. I no longer trust Oakes Tree Service...and I don't want people with disgruntled attitudes on my property.
Regards,
[redacted]