Initial Business Response / [redacted] (1000, 13, 2015/07/31) */ Thank you for allowing us the opportunity to respondSince receiving this complaint and the homeowner stating that her desired outcome is to work with Oakwood Homes to resolve the outstanding warranty issues, all issues have been addressedWe have reached out to the homeowner to confirm that all work has been completed to her satisfaction Thank you Oakwood Homes LLC
Initial Business Response /* (1000, 25, 2015/09/08) */
The original complaint was sent to the wrong Oakwood Homes email addressOakwood communicated this to The Revdex.com and the case was re-opened per our requestThe concerns are being addressed and the scheduled repairs are due for completion by
9/18/
Initial Consumer Rebuttal /* (3000, 27, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The patio is presently being work on, it only took months for Oakwood to start the fixNo Oakwood has not addressed the garage floor, it stills needs to be replacedTheir customer representives and subcontractors should be replaced the Oakwood employees really don't want to help the home owners
Final Consumer Response /* (4200, 31, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** the customer service has never been out to look at the garage so how can they say anything about their standard in reference to my garage floorThier on site customer represent are arguement with all the homeownersMost homeowner do not allow them in their homes
Final Business Response /* (4000, 35, 2015/10/14) */
*** *** would be happy to meet with you in person to review your concernsPlease reach out to him at ***@oakwoodhomesco.comThank you
Initial Business Response /* (1000, 9, 2015/05/22) */
In response to *** ***'s complaint, we appreciate his concerns and are in the process of addressing them in a timely mannerWe have contacted the necessary trades and will be in contact with *** *** to schedule a work dayWe are
diligently working to ensure these concerns are addressed and will be working with his scheduled to do so
We appreciate the opportunity to address our customers concernsIf you have any questions or need additional information, please feel free to contact us
Thank you,
Oakwood Homes LLC
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not dispute anything in Oakwood Home's response of May Critically, no dates were mentioned as to resolutionI explained in an addendum in this complaint that tradesmen are scheduled for repairs on May Until that work is done, this complaint is to remain open
Final Consumer Response /* (4200, 30, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This Complaint is to remain Open and UnresolvedWe welcome Oakwood Homes' continuing efforts to fix our problemsThere has been no contact from anybody regarding the remaining two items as reported on this complaint on 8/17/
Final Business Response /* (4000, 32, 2015/09/09) */
One of the items on this complaint has been scheduled for repair on 9/15/The other item is being researched and the warranty team will reach out to the homeowner once they have more information
Complaint: [redacted]
I am rejecting this response because:Please provide a timeframe of when this walkthrough will be done and when the work will be scheduled. Oakwood has known about this issue for the past 8months or more and nothing was done previously. Oakwood will need to provide more commitment as to when this issue will be resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 11, 2015/07/30) */
Thank you for allowing us to respond. Oakwood Homes originally ceased all work in this home at the request of the homeowner on 11/11/2014 when we received an email at 5:44 PM acknowledging that she had cancelled all work that we had scheduled...
for 11/10/2014. Since receiving this complaint and the homeowner stating that her desired outcome is to work with Oakwood Homes to resolve the outstanding warranty issues, we have been in contact with the the [redacted] We currently have a company working with them to inspect and correct these issues. We look forward to resolving their concerns.
Thank you
Oakwood Homes LLC
(The consumer indicated he/she DID NOT accept the response from the...
business.)
When moved the electrical outlet to the other side. The electrician cracked the wall vinyl siding in attempted to make the hole for the outlet. The wall siding guy forgot to replace that cracked vinyl siding wall. We just don't want water to get in the wall. [redacted] said that he will send someone back to replace the damaged wall siding piece.
Complaint Response Date bumped because: Holiday
Oakwood is going through the neighborhood and getting together a plan to correct all outstanding siding issues. The homeowner will be contacted with the next steps
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for this concern, An Oakwood representative has reached out to the home owner and will schedule a trade partner to review this concern and work thru a resolution in regards to repairs or reimbursement for any trade damage caused, The trade partner and the Buyer were contacted today...
and we hope to have a resolution as quickly as possible.Best Regards,
I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted]3,. I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. On page 14 there is the request form for Binding Arbitration per the Home Builder's Limited Warranty. Please see attached copy.
Regards,
Complaint: [redacted]
I am rejecting this response because:I still have not received any contact from Oakwood regarding my front porch repair.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because Oakeood has a horrible track record of doing some of the work and then the complaint is taken off Revdex.com. Please leave this open till the work is completed or they have no reason to do the work.
Sincerely,
[redacted]
Thank you for bringing this to our attention, Oakwood Homes will look into this issue with the Customer care representative and pull all related history in regards to this concern and provide an answer so that we may move forward in resolving the concern.Best Regards,
Oakwood and the Siding manufacturer are working to correct all the issues that are occurring at the homeowners house. It is all parties intent to have all corrected in a timely manner
I personally apologize for not responding to our customer in a more timely manner to assist with resolving his concerns. I commit to contacting the homeowner today to discuss his concerns and see what we as a company can do to adequately address the homeowner's concerns. [redacted]
Initial Business Response / [redacted] (1000, 13, 2015/07/31) */ Thank you for allowing us the opportunity to respondSince receiving this complaint and the homeowner stating that her desired outcome is to work with Oakwood Homes to resolve the outstanding warranty issues, all issues have been addressedWe have reached out to the homeowner to confirm that all work has been completed to her satisfaction Thank you Oakwood Homes LLC
Initial Business Response /* (1000, 25, 2015/09/08) */
The original complaint was sent to the wrong Oakwood Homes email addressOakwood communicated this to The Revdex.com and the case was re-opened per our requestThe concerns are being addressed and the scheduled repairs are due for completion by
9/18/
Initial Consumer Rebuttal /* (3000, 27, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The patio is presently being work on, it only took months for Oakwood to start the fixNo Oakwood has not addressed the garage floor, it stills needs to be replacedTheir customer representives and subcontractors should be replaced the Oakwood employees really don't want to help the home owners
Final Consumer Response /* (4200, 31, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** the customer service has never been out to look at the garage so how can they say anything about their standard in reference to my garage floorThier on site customer represent are arguement with all the homeownersMost homeowner do not allow them in their homes
Final Business Response /* (4000, 35, 2015/10/14) */
*** *** would be happy to meet with you in person to review your concernsPlease reach out to him at ***@oakwoodhomesco.comThank you
Initial Business Response /* (1000, 9, 2015/05/22) */
In response to *** ***'s complaint, we appreciate his concerns and are in the process of addressing them in a timely mannerWe have contacted the necessary trades and will be in contact with *** *** to schedule a work dayWe are
diligently working to ensure these concerns are addressed and will be working with his scheduled to do so
We appreciate the opportunity to address our customers concernsIf you have any questions or need additional information, please feel free to contact us
Thank you,
Oakwood Homes LLC
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not dispute anything in Oakwood Home's response of May Critically, no dates were mentioned as to resolutionI explained in an addendum in this complaint that tradesmen are scheduled for repairs on May Until that work is done, this complaint is to remain open
Final Consumer Response /* (4200, 30, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This Complaint is to remain Open and UnresolvedWe welcome Oakwood Homes' continuing efforts to fix our problemsThere has been no contact from anybody regarding the remaining two items as reported on this complaint on 8/17/
Final Business Response /* (4000, 32, 2015/09/09) */
One of the items on this complaint has been scheduled for repair on 9/15/The other item is being researched and the warranty team will reach out to the homeowner once they have more information
Complaint: [redacted]
I am rejecting this response because:Please provide a timeframe of when this walkthrough will be done and when the work will be scheduled. Oakwood has known about this issue for the past 8months or more and nothing was done previously. Oakwood will need to provide more commitment as to when this issue will be resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 11, 2015/07/30) */
Thank you for allowing us to respond. Oakwood Homes originally ceased all work in this home at the request of the homeowner on 11/11/2014 when we received an email at 5:44 PM acknowledging that she had cancelled all work that we had scheduled...
for 11/10/2014. Since receiving this complaint and the homeowner stating that her desired outcome is to work with Oakwood Homes to resolve the outstanding warranty issues, we have been in contact with the the [redacted] We currently have a company working with them to inspect and correct these issues. We look forward to resolving their concerns.
Thank you
Oakwood Homes LLC
The Pex Pipe has been corrected at this home.
(The consumer indicated he/she DID NOT accept the response from the...
business.)
When moved the electrical outlet to the other side. The electrician cracked the wall vinyl siding in attempted to make the hole for the outlet. The wall siding guy forgot to replace that cracked vinyl siding wall. We just don't want water to get in the wall. [redacted] said that he will send someone back to replace the damaged wall siding piece.
Complaint Response Date bumped because: Holiday
[redacted] has committed to complete all the landscaping issues before the end of September with this homeowner
Oakwood is going through the neighborhood and getting together a plan to correct all outstanding siding issues. The homeowner will be contacted with the next steps
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for this concern, An Oakwood representative has reached out to the home owner and will schedule a trade partner to review this concern and work thru a resolution in regards to repairs or reimbursement for any trade damage caused, The trade partner and the Buyer were contacted today...
and we hope to have a resolution as quickly as possible.Best Regards,
I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID [redacted]3,. I understand that because I have decided to not pursue arbitration that Revdex.com must close my complaint. On page 14 there is the request form for Binding Arbitration per the Home Builder's Limited Warranty. Please see attached copy.
Regards,
Complaint: [redacted]
I am rejecting this response because:I still have not received any contact from Oakwood regarding my front porch repair.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because Oakeood has a horrible track record of doing some of the work and then the complaint is taken off Revdex.com. Please leave this open till the work is completed or they have no reason to do the work.
Sincerely,
[redacted]
Thank you for bringing this to our attention, Oakwood Homes will look into this issue with the Customer care representative and pull all related history in regards to this concern and provide an answer so that we may move forward in resolving the concern.Best Regards,
Oakwood and the Siding manufacturer are working to correct all the issues that are occurring at the homeowners house. It is all parties intent to have all corrected in a timely manner
The trade partner missed the scheduled appointment on 6/27/16. He returned 1st thing 6/28 and completed the retaining wall.
I personally apologize for not responding to our customer in a more timely manner to assist with resolving his concerns. I commit to contacting the homeowner today to discuss his concerns and see what we as a company can do to adequately address the homeowner's concerns. [redacted]