Oasis Gardens

Thank you for your follwith the Revdex.com and I am very sorry that it escalated to this point for you due to our dropping the ball I have placed a note with two complimentary passes into the U.SMail this morning sending to the address provided in your complaint Please accept these along with our sincere apology for the poor experience you had on September 19th and our delay in getting these to you Again, our thanks for your patronage and giving us a second chance! Best,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [i do accept the offer that you will and me passes but I need to give you our correct Mailing address It is [redacted] [redacted] ***Please send them to this address as the other one is not good Thank you much rovide details of why you are not satisfied with this resolutionP Regards, [redacted] ***

Given the nature of the case, I think I would like to go ahead and proceed with all or either one of the following categories: poor customer service, no contact by company, and refund

I am sorry to hear that my proposed action does not resolve your complaint I understand that it has been confusing that we are telling you we are experiencing an egg shortage and yet you are able to purchase them at your local grocer--and the Ag department at Fresno State apparently has disagreed As a company we use 67,pounds of eggs each month to create our made from scratch recipes Our suppliers are just unable to keep up with this type of demand during this difficult time Just yesterday CNN had an article/story regarding this CURRENT egg shortage I have included the hyperlink to cnbc.com (below) where you can hear/read this story for yourself The article expresses the likelihood that the avian-flu may get worse; 12% of egg-laying hens have already been put down and a "Nathional shortage" is expected with price of eggs possibly going up as high as $a dozen Already grocery chains on the east coast have reported an increase in egg prices rising 120% and they have begun to pass this expense on to the consumer.In closing, I again assure you that everything I, and my restaurant management, have said has been truthful and transparent [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ms***,I have had an opportunity to research your complaint and provide you with the following update
information:Our records show that a letter dated May 2015, was received here in our office addressed to our former CEO, *** ***, and was at this point handed over to our Risk Manager, *** *** *** immediately began to obtain all internal information regarding your incident and forwarded on to Travelers who handles our Guest Injury claims A claim was reported to our Insurance Company, Travelers, and a claim opened on May 29, The file reflects notes entered by *** *** wherein she attempted to contact you by telephone on May 29th to notify you that a claim had been initiated and for you to expect to hear from an insurance adjuster shortlyShe did not have the opportunity to talk to you, but left a voice messageThe Claims adjuster has entered into the file that they are in contact with you regarding any medical reimbursement, etc.All "facts of the claim", set aside, I would like to express to you how sorry I am for the poor experience you had at our Sweet Tomatoes and for the perception you have that our team did not take the action to remedy the situation to your satisfactionWe care deeply about each and every guest that comes through our door--and I am sorry that we did not convey that to you by our actions.I am hopeful that our insurance company will be successful in providing you with the remedy you are seeking You did not express in your letter of May 18, that you were seeking a refund for your lunch, but I am happy to provide you with a full refund if that would be acceptable to you I have provided my contact information below:*** ***VP Guest RelationsGarden Fresh Restaurant CorpBernardo Center Drive, Suoite ASan Diego CA 92127Phone: 858-312-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning Ms***,I attempted to reach the risk manager, Ms*** several times after she left a voicemail back on Friday, May 29th, to talk about the incident and to inquire on what safety protocol's are normally enforced at a corporate level because obvisiously, the particular restaurant does not and did not follow any of them on the day of that incident.Instead of just throwing my situation to a insurance claims adjuster by the name of *** ***, I would have rathered speak to her to express my frustration and concernThe claims adjuster who contacted me was very insensitive, rude, and unprofessionalAnd what is worse is that I was informed by him that no one at that restaurant location is claiming responsibility for failure to clean a spill that was left on the floor and take action on the account that someone was injured due to this.I am absolutely appalled and disgusting by your staff's response and blame myself for not taking this matter a little more seriously by taking photos of the spill, getting contact information from witnesses, or calling for medical assistance on the spot.Til this day, I still haven't heard back from the Risk Manager in regards to my situation and now the unprofessional claims adjuster has yet to even respond back to my last email that I submitted to him last FridayWe have gone back and forth via email for the last months with no agreement on how to settle this, even after I provided Mr*** with documents that he requested.I am extremely disappointed and frustrated in how this was handled and the lack of communication and concern your company shows towards it patrons' health and safety concernsI was once an advocate for Sweet Tomatoes Restaurant based on the principals of how the company was founded, your mission to provide a healthier selection, etcAnd I even held quite a few company lunch meetings at Sweet Tomatoes in the past.However, after the lack of response and blatant disregard towards my situation that occured at one of your restaurants, I have since ceased to return, finding other restaurants that provide better quality and variety of food, with great customer service to go along with itI have also shared my situation with fellow co-workers, organization members, friends, and strangers who have provided an overwhelming response of encouragement and support and have shared the same sentiments that Sweet Tomatoes has "fallen from greatness" over the years.If someone serious within your company truly cared to speak with me in regards to my concerns regarding health and safety, they would have done so by nowIt shouldn't take me submitting a Revdex.com complaint to reach someone to address the situationI highly doubt anything will change from what has happened except for the fact that you guys will continue to deny and ignore serious risk that occur at your many establishments.At this point, I am ready to move forward with lessons learned and minimally expectations from The Soup Plantation Corp/Sweet TomatoesSo if someone from the insurance company, other than Mr*** can contact me at the earliest coveniencd with an agreed solution, I would be more than happy to settle with that and be done with this.I await your response.Signed by a dissatisfied customer,*** ***
Regards,
*** ***

Thank you for sending this valuable feedback to us by way of the Revdex.com I have communicated with the Director of Operations for our NC market and she will be discussing with the restaurant management team as well as contacting you directly to apologize Additionally, I have put through the
necessary paperwork to generate a refund check for your meal and this will be mailed directly to you this week. Once again, thank you for the feedback I am very sorry for the poor experience you had at our Cary Sweet Tomatoes.Regards,*** ***
**

Again, I offer my sincere apologies and have passed on your comments to our Risk Management group I have been updated by the insurance adjuster that you have agreed to a settlement and I am hopeful you will have some closure with this transaction I cannot think of what else I can offer, and given the situation my apology may seem to be too little, but I sincerely am sorry.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease forward them my email address as requested by themThis is the proper response I should have received the first time and I thank you for your mediation efforts
Regards,
*** ***

Thank you for providing us with your feedback in regard to our recent Gift Card promotion You are correct in that this offer was "intended" as an in-store only promotion for a specific number of days--and you are correct that our creative (email) did not contain this information which was an error As soon as we began to hear from our guests who purchased on-line and confirmed that the email did not specifiy "in-store only" we redirected these emails from the third-party gift card company to our Company's (in-house) Guest Relations DeptAND have been sending these guests the third meal pass I am very sorry that we did not have ourselves organized in this fashion when you emailed the gift card company handling these sales for us I am sorry that you were forced to receive a refund as the only way to resolve this situation to your satisfaction If you would provide me with your mailing address I would like to send to you three complimentary meal passes and invite you to dine with us as our guest again.Again, my sincere apologies for our error.Regards,*** ***
*** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business is not admitting that local manager (and apparently a cashier) are not telling the truth as can verified by video surveillance.   I assume that this would not be the first time that manager has not told truth and store is just covering up an instance of significant miss-management as outlined in my letter to Garden Fresh.  Letter from me to Garden Fresh management that contained more details of the incident have not been answered.  This non-response is inconsiderate.  I had with me a guest (who happens to work for department of mental health) at time of visit that should also be interviewed as a witness.   In your BBS response, you seem to care about my not returning to your store which has never been my concern/desire; but I want to be cleared of the false accusations made against me.  I will probably seek further legal help based on your superficial and insincere actions and response to concerns.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This should not have taken so long.  I sent repeated emails and I never received a response.  We'll see if I get the information I was again advised I would receive.
Regards,
[redacted]

Dear Mr. [redacted]:In a follow up to our original letter dated February 5, 2018, this letter is to notify you that we looked further into what transpired when you dined at our Palmdale, CA Souplantation on 2/3/18. Our guest relations team reached out and spoke directly to the manager and the cashier...

that were working that evening. Based upon their account of their experience with you that evening, we are staying firm on our previous decision.Therefore, as stated previously, you are no longer welcome on the property for any reason.I trust that you understand and will comply with my request. In the event that you choose not to comply, the proper authorities will be contacted immediately.Sincerely,[redacted] Director of Risk Management Garden Fresh Restaurants LLCAttachment: Letter dated 02/05/18Cc: General Managers – Palmdale, CADirector of Operations – Palmdale, CA Guest Relations Revdex.comGarden Fresh Restaurant Corp. • 15822 Bernardo Center Drive, Suite A • San Diego, CA 92127P 858•675•1600 F 858•675•1616 Wwww.gardenfreshcorp.com

I did make a purchase of a gift card of $100  in accordance with the offer and had received only 2 free passes. I emailed them saying I was missing one pass and they responded that the offer was only if you went to the store although it was clearly for online purchase,and if I wanted I could...

get a refund,I asked then to provide me what they offered they refused so I requested my money back which they promptly complied.

Hello, I am very sorry for our having dropped the ball in making good on our commitment to you to provide you and your group 6 meal passes to make up for your poor experience.  I have checked with our Guest Relations Manager and our receptionist here at the corporate offices--and I cannot track...

down where we had received a call from you.  I am very glad that you reached out through the Revdex.com giving us the opportunity to resolve this.  I have just walked back to my office from the mail room where I placed a note w/the promised meal passes to you at the address you provided in your message to the Revdex.com.  I hope that you and your group will use these to dine with us again soon.Regards,[redacted]Vice PresidentGarden Fresh Restaurant Corp

Given the nature of the case, I think I would like to go ahead and proceed with all or either one of the following categories: poor customer service, no contact by company, and refund.

I am sorry to hear that my proposed action does not resolve your complaint.  I understand that it has been confusing that we are telling you we are experiencing an egg shortage and yet you are able to purchase them at your local grocer--and the Ag department at Fresno State apparently has disagreed.  As a company we use 67,000 pounds of eggs each month to create our made from scratch recipes.  Our suppliers are just unable to keep up with this type of demand during this difficult time.  Just yesterday CNN had an article/story regarding this CURRENT egg shortage.  I have included the hyperlink to cnbc.com (below) where you can hear/read this story for yourself.  The article expresses the likelihood that the avian-flu may get worse; 12% of egg-laying hens have already been put down and a "Nathional shortage" is expected with price of eggs possibly going up as high as $6.00 a dozen.  Already grocery chains on the east coast have reported an increase in egg prices rising 120% and they have begun to pass this expense on to the consumer.In closing, I again assure you that everything I, and my restaurant management, have said has been truthful and transparent. [redacted]

Dear
Mr. [redacted],
I
want to thank you for your message to us through
the Revdex.com, I have also provided my direct contact information in this reply
should you want to discuss this incident further or any future visits. 
At Sweet Tomatoes, we believe that each day begins fresh, and
fresh...

begins right in our restaurants.  Before you ever walk in our
door, our unique farmer partners, many who we have used for decades, raise
local produce and rush it to our kitchens in refrigerated trucks, usually
within hours of harvest.  Here, our cooks passionately sauté, simmer,
and stir soups from scratch. Each day, we mix and knead authentic focaccia
pizza dough, from scratch, using just six ingredients.  We scratch
make all of our pasta sauces and pizza sauces, using fresh produce like
tomatoes, heirloom garlic from Gilroy, CA, fresh basil, herbs and
spices.  Before you walk in our door, we make all of our muffins from
scratch using real, wholesome ingredients like GMO free flour, sugar, eggs, and
milk.  Real blueberries are baked into our blueberry
muffins.  Real California strawberries are blended into our original
lemonades.   Dressings, like our Ranch, is house made from
buttermilk, real mayonnaise, and our proprietary spice blend.  The
effort we take to source fresh produce from our family farmers and to prepare
our food from scratch using real ingredients that are fresh and wholesome, (we
never use preservatives) requires a constant commitment to excellence.  
I also want you to know that the decision to not serve the Brownie
Bites was a tough decision made by our Culinary Team here at Sweet Tomatoes
offices and was in no way the responsibility of the Fresno Management Team.
 They were not lying to you either, Mr. [redacted], our Brownie Bites take
the most eggs of any recipe we make.  We have been impacted greatly with
the egg shortage and therefore made this tough decision (we know this is a
guest favorite) regarding the Brownie Bite. The GOOD NEWS is that we are
re-working the menu so that this will be a featured muffin for us the entire
month of September and it will definitely be back on the bar regularly as soon
as our suppliers can recover from the current egg shortage.
I am sorry to hear about the cleanliness of the restaurant on
your visit, I am forwarding your email and my response, to the senior
leadership for this restaurant as well as the General Manager.  We have an
amazing team in both this Sweet Tomatoes and the regional leadership team, and
I know they will want to hear of your experience and your feedback.
Again, thank you for your email.  We value your patronage
and that you have been a loyal guest since 1991. I hope that your experiences
with us over all of these years will sway you to not give up on us and I would also
like to invite you back in to dine as our guest.  I will be sending you two complimentary meal passes in the mail today.  I hope
that you will use them and that you will email me when you do visit again as I
would appreciate hearing any feedback from your experience.
Sincerely,[redacted]
Vice President, HR & Guest Relations
858-312-1340
15822 Bernardo Center Drive, Suite A
San Diego, CA  92127