Oasis Gardens

Dear
Mr. [redacted],
I
want to thank you for your message to us through
the Revdex.com, I have also provided my direct contact information in this reply
should you want to discuss this incident further or any future visits. 
At Sweet Tomatoes, we believe that each day begins fresh, and
fresh...

begins right in our restaurants.  Before you ever walk in our
door, our unique farmer partners, many who we have used for decades, raise
local produce and rush it to our kitchens in refrigerated trucks, usually
within hours of harvest.  Here, our cooks passionately sauté, simmer,
and stir soups from scratch. Each day, we mix and knead authentic focaccia
pizza dough, from scratch, using just six ingredients.  We scratch
make all of our pasta sauces and pizza sauces, using fresh produce like
tomatoes, heirloom garlic from Gilroy, CA, fresh basil, herbs and
spices.  Before you walk in our door, we make all of our muffins from
scratch using real, wholesome ingredients like GMO free flour, sugar, eggs, and
milk.  Real blueberries are baked into our blueberry
muffins.  Real California strawberries are blended into our original
lemonades.   Dressings, like our Ranch, is house made from
buttermilk, real mayonnaise, and our proprietary spice blend.  The
effort we take to source fresh produce from our family farmers and to prepare
our food from scratch using real ingredients that are fresh and wholesome, (we
never use preservatives) requires a constant commitment to excellence.  
I also want you to know that the decision to not serve the Brownie
Bites was a tough decision made by our Culinary Team here at Sweet Tomatoes
offices and was in no way the responsibility of the Fresno Management Team.
 They were not lying to you either, Mr. [redacted], our Brownie Bites take
the most eggs of any recipe we make.  We have been impacted greatly with
the egg shortage and therefore made this tough decision (we know this is a
guest favorite) regarding the Brownie Bite. The GOOD NEWS is that we are
re-working the menu so that this will be a featured muffin for us the entire
month of September and it will definitely be back on the bar regularly as soon
as our suppliers can recover from the current egg shortage.
I am sorry to hear about the cleanliness of the restaurant on
your visit, I am forwarding your email and my response, to the senior
leadership for this restaurant as well as the General Manager.  We have an
amazing team in both this Sweet Tomatoes and the regional leadership team, and
I know they will want to hear of your experience and your feedback.
Again, thank you for your email.  We value your patronage
and that you have been a loyal guest since 1991. I hope that your experiences
with us over all of these years will sway you to not give up on us and I would also
like to invite you back in to dine as our guest.  I will be sending you two complimentary meal passes in the mail today.  I hope
that you will use them and that you will email me when you do visit again as I
would appreciate hearing any feedback from your experience.
Sincerely,[redacted]
Vice President, HR & Guest Relations
858-312-1340
15822 Bernardo Center Drive, Suite A
San Diego, CA  92127

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have been told by the Ag department at Fresno state there is no longer an egg shortage. I think they are just trying to push the Chocolate chip Brownie. There is eggs back in the grocery stores and at Places like Costco you can by a large supply of eggs. That is what I look forward to besides the healthly salads. We nee them back this month not in September. I hsave been a customer for many years of Souplanation and Sweet Tomatoes. Everywhere I live they have a Restuarnt I go two times a week. Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[i do accept the offer that you will and me 6 passes but I need to give you our correct Mailing address It is [redacted] 
[redacted]Please send them to this address as the other one is not good Thank you much rovide details of why you are not satisfied with this resolution. P
Regards,
[redacted]