OC Auto Exchange

OC Auto Exchange has a lot in common with covid-19 that's what their cars are deadly so if you don't want to get the virus you wear a mask and you keep your distance well that's just like going to OC Auto Exchange you don't want the virus don't by There Cars they're damaged multiple accidents title issues can't pass smog emissions warning stay away from this fraudulent dealership

You cannot believe anything at Orange County Auto Exchange in Fullerton says they are scammers they committed fraud there being investigated it's only a matter of time to other shut down because you can't keep deceiving customers and getting away with it all the lies so many victims Orange County Auto Exchange in Fullerton their days are numbered and they can say whatever they want but they're going to find out real soon because they already had someone come in undercover and they deceive them so they'll see

The worst experience I've ever had in my entire life I've never been so deceived in my life they show you fake car fax's fake Kelley Blue Book cars worth that's the only way they can sell their damaged cars by lying deceiving customers well you met the wrong person to do this to so I'm speaking for all the victims out there and that's why we're going to court and that's why you're going to lose because you been caught red handed there's no way to get out of this one and don't believe any of this five-star ratings it's all fake next step is to the DMV let's see if they keep their license now on selling damaged cars their day will come sooner than you think 2 shut them down

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Problem:We previously opened a complaint against [redacted] at OC Auto regarding failure to fulfill their Bill of Sale and a deceptively/fraudulently sold [redacted] Anti-Theft policy***, a manager, was able to fulfill the missing part shipment, but also promised a $refund check for the policy [redacted] has now said this was never promised and after further review it's non-refundableAfter speaking with [redacted] , they said the dealership would have to agree to cancel the policy due to an errorTo repeat our previous claims, [redacted] told us the Anti-Theft policy was mandatoryAfter speaking with [redacted] , they said it was optional product and we were not required to purchase itWe are now seeking the full refund of this anti-theft policy and not just a partial payment due to OC Auto's multiple deceptive claims about this productWe are extremely disappointed with how OC Auto is handling this situation.Desired Outcome:$refund for the deceptively/fraudulently sold [redacted] Anti-theft policy Regards, [redacted]

OC 204);">Auto Exchange contacted the customer to review all contracts that were signed at the time of the saleAll customers are given reports that include the autocheck to show the history report of the vehicle and are signed that they have reviewed the report on the vehicle they purchaseWe attempted to give the customer top value for the vehicle they purchased since other dealers gave low offers on the vehicleThe customer stated he would think about it and never responded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Hi We were able to resolve the complaintOC auto exchange payed for tires and the installation- we payed for the other tires -total was $out of pocketThank you for all the help in resolving this issueSincerely, [redacted]

The vehicle that was purchased was purchased with an buyers guideWhich on the contract/ form of the buyers guide which the buyer signs states that "some major defects that may occur in used motor vehicles are " "(frame and body, brake system, engine,steering system, transmission and drive shaft, differential, cooling system, electrical system, fuel system, inoperable accessories, exhaust system, tires, wheels, suspension system)"The proper documentation was provided to the buyer at the time of the saleOn every wall of the dealership where customers sign these documents there is a "Notice to Public" which gives the purchaser of a vehicle may, at his or her own expense they may have the vehicle inspected by an independent third party either on or off the premisesCalifornia Vehicle CodeThe vehicle which was purchased did go through a proper pre inspection along with a smog by a reputable certified mechanicThe NMVTIS (National Motor Vehicle Title Information System) is a report contingent to the title of the vehicle and is only contingent to the most recent title information and does not disclose and history upon mechanical work and or defectsThe reason for which the date being not the date of the purchase is due to the most recent title informationThe emission test information is available to the public via the vin which the customer was providedThe practices are not dishonest, the vehicle was sold as is

We came to an agreementCustomer was helped in a proper and timely mannerAlso Customer is happy with the settlement agreementThank you!

OC Auto Exchange emailed the customer and asked if we could get a copy of the report to help pay for the repairsThe vehicles are all mechanically inspected and reviewed before advertised on the lot for saleThis vehicle passed all inspections and we figured it might have happened after the purchased was madeYet we still attempted to help the customer but again got no response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Although I was, in fact, in a defendant 3+ week murder trial, I texted the dealer's rep who was texting me and I left messages with the rep at Wells Fargo services but never actually spoke to him Regardless, this doesn't change the fact that they stole my money and sold me a car with suspension damage that happened days after I bought the carThe dealer's response is disingenuous, at best, and they are clearly shady business people Regards, [redacted] ***

*** *** and ** *** purchased a vehicle from OC Auto Exchange in early JuneThe downpayment was $However, in order to fund the loan, the lender needed to verify information from both applicants through a telephone interviewIf this interview is not completed, funding is delayed and an
approv** from a lender may expire** *** never completed this customer interview after multiple attempts via voicemail and text message*** *** did respond stating that ** *** is aware but that he was very busy in a murder tri**We then notified both *** *** and ** *** via telephone, text and certified mail, that if they failed to cooperate, the vehicle would be repossessed and the downpayment would not be returnedAfter receiving no response, multiple repossession companies were contracted to repossess the vehicleIt was then finally located, and came back into our possession

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Beware of OC Auto ExchangeThey are not honestThey will not tell you that their cars have frame damage history This place gave me a mickey mouse carfax, so I felt for it and I ended up buying the carNext day, I bought a real experian auto check for $and when I got the report, I was super upsetThe report showed that the car was in a serious rear ended car crashAs a result the this car crash, the car's main frame was severe damageAs I keep reading the auto check report, I found out that there was a second car crash-after the car was fixed from the first accidentTo make the long story short, I went back to to OC Auto Exchange to return the carDAVID-manager- told me that the only way to return the car, I needed to pay $for canceling the contract and $for restocking fee and that it had to be paid in cashYes, I did paid the $and returned the vehicleBefore you buy a car from OC AUTO Exchange make sure you buy a real car report because their report is not accurateMY ADVICE, STAY AWAY FROM THIS PLACEBy the way, there are a couple of dealers OCautoexchange, LAautoexchange, Santa ANA Autoexchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:We previously opened a complaint against *** at OC Auto regarding failure to fulfill their Bill of Sale and a deceptively/fraudulently sold *** Anti-Theft policy***, a manager, was able to fulfill the missing part shipment, but also promised a $refund check for the policy*** has now said this was never promised and after further review it's non-refundableAfter speaking with ***, they said the dealership would have to agree to cancel the policy due to an errorTo repeat our previous claims, *** told us the Anti-Theft policy was mandatoryAfter speaking with ***, they said it was optional product and we were not required to purchase itWe are now seeking the full refund of this anti-theft policy and not just a partial payment due to OC Auto's multiple deceptive claims about this productWe are extremely disappointed with how OC Auto is handling this situation.Desired Outcome:$refund for the deceptively/fraudulently sold *** Anti-theft policy
Regards,
*** ***

OC Auto Exchange offered a full
cash refund if the vehicle did not check out to the customers likingThe vehicle was inspected before the purchase by the customer to give the customer a piece of mind before the purchase was madeThe customer was upset because would not reduce the price to what he wanted to pay for the carThe customer never purchased a vehicle from OC Auto Exchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[There was no information of prior accident! I just spent $to fix the over heating problem, (as per my mechanic had to fix, due to the fact that a non-Volkswagen part was put in) the whole air compressor is bad, which I did not have $fix! Which the salesman told is,oh it needs freeon! Again lead to believe it was nothing! Not including all the other things that are wrong with the car or were not even disclosed! You have to enclose if vehicle has been in an accidentYour paper work doesn't even have correct dates on itYour Carfax is from jan, which did not exclude all pagesWe're never given emission paperworkActually, I am not the only person who has been ripped off by this dealership! There are plenty of people that have had the same problem, as myselfBeing lied to, never being told car in accident, having same issues after leaving dealership! Having to fork out money due to this dealership being scam artist! When I called to resolve this issue, that was a joke! Manager and assistant manager are rude, yell, like to talk down to people, and honestly the worse professionalism I have ever seen! My family owns a business, and we would never ever treat people how I was treated! If they are such an "honest" dealership then why are the complaints all the same as mine? Why are the complaints stating the same facts as I am, and how they were treated when trying to resolve this issue? Why are there lawsuits, pertaining to the same reasons as I am stating? I feel people, should know that their practices are illegal and wrong! I do not want people to go through the same problems, that I am now having to deal with! People have a right to know that they are scam artists, and do not care selling you a car junker, taking your hard earned money! In this case, taking my year olds money that she saved! ]
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although I was, in fact, in a defendant 3+ week murder trial, I texted the dealer's rep who was texting me and I left messages with the rep at Wells Fargo services but never actually spoke to him Regardless, this doesn't change the fact that they stole my money and sold me a car with suspension damage that happened days after I bought the carThe dealer's response is disingenuous, at best, and they are clearly shady business people
Regards,
** ***

We sent out the the seat belt cover to the customerwe have proof that we mailed it out to the customer attached to this email is the tracking number and delivery confirmationAlthough, the customer stated
that the neighborhood had recently had packages stolen from them in these recent monthsNow, in good faith I am going to replace that same piece again and mail it to the customer via ontraAs for the theft deterrent it is a Non-cancel-able product which was purchased at the time of the saleThe only way I can be of assistance is I can offer a $discount on their next purchase if it helps in any way

I do not understand Mr*** ***'s complaintsI have personally had conversations with him on various occasions via the phoneI specifically told him that "I spoke to FORD directly and that I was informed that his vehicle per the VIN On his FORD MUSTANG does not come with a SPARE TIRE
but rather comes with a PUMP" again, I made him aware what FORD told me thisSo, I decided to purchase the spare tire (not the pump) for MR*** out of courtesy I have now had the "PARTS"/ "Spare Tire and TOOLS" for well over a month nowI purchased the spare and tools for him out of courtesy well before the complaint was submitted I hope everyone has a good day! Again parts are here and been hereThank you! Mr*** I am always here to helpand again any promises on the due bill I will have to fulfill per Manufacturers Specsi.ePump not a Spare Tirebut I have now made that possible for youPlease feel free to call me or email meYou can stop by any time PShopefully you can see attachmentSpare TIRE and TOOLS are shown. ----***

We sent out the the seat belt cover to the customerwe have proof that we mailed it out to the customer attached to this email is the tracking number and delivery confirmationAlthough, the customer stated that the neighborhood had recently had packages stolen from them in these recent months
Now, in good faith I am going to replace that same piece again and mail it to the customer via ontraAs for the theft deterrent it is a Non-cancel-able product which was purchased at the time of the saleThe only way I can be of assistance is I can offer a $discount on their next purchase if it helps in any way