OC Auto Exchange

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Hi We were able to resolve the complaint. OC auto exchange payed for 2 tires and the installation- we payed for the other 2 tires -total was $550 out of pocket. Thank you for all the help in resolving this issue. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I was, in fact, in a 2 defendant 3+ week murder trial, I texted the dealer's rep who was texting me and I left messages with the rep at Wells Fargo services but never actually spoke to him.  Regardless, this doesn't change the fact that they stole my money and sold me a car with suspension damage that happened days after I bought the car. The dealer's response is disingenuous, at best, and they are clearly shady business people.
Regards,
[redacted]

We came to an agreement. Customer was helped in a proper and timely manner. Also Customer is happy with the settlement agreement. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem:
We previously opened a complaint against [redacted] at OC Auto regarding failure to fulfill their Bill of Sale and a deceptively/fraudulently sold [redacted] Anti-Theft policy. [redacted], a manager, was able to fulfill the missing part shipment, but also promised a $300 refund check for the policy. [redacted] has now said this was never promised and after further review it's non-refundable. After speaking with [redacted], they said the dealership would have to agree to cancel the policy due to an error. To repeat our previous claims, [redacted] told us the Anti-Theft policy was mandatory. After speaking with [redacted], they said it was optional product and we were not required to purchase it. We are now seeking the full refund of this anti-theft policy and not just a partial payment due to OC Auto's multiple deceptive claims about this product. We are extremely disappointed with how OC Auto is handling this situation.
Desired Outcome:
$681.66 refund for the deceptively/fraudulently sold [redacted] Anti-theft policy.
Regards,
[redacted]

The vehicle that was purchased was purchased with an as-is buyers guide. Which on the contract/ form of the buyers guide which the buyer signs states that "some major defects that may occur in used motor vehicles are " "(frame and body, brake system, engine,steering system, transmission and drive...

shaft, differential, cooling system, electrical system, fuel system, inoperable accessories, exhaust system, tires, wheels, suspension system)". The proper documentation was provided to the buyer at the time of the sale. On every wall of the dealership where customers sign these documents there is a "Notice to Public" which gives the purchaser of a vehicle may, at his or her own expense they may have the vehicle inspected by an independent third party either on or off the premises. 11709.1 California Vehicle Code. The vehicle which was purchased did go through a proper pre inspection along with a smog by a reputable certified mechanic. The NMVTIS (National Motor Vehicle Title Information System) is a report contingent to the title of the vehicle and is only contingent to the most recent title information and does not disclose and history upon mechanical work and or defects. The reason for which the date being not the date of the purchase is due to the most recent title information. The emission test information is available to the public via the vin which the customer was provided. The practices are not dishonest, the vehicle was sold as is.

OC 
204);">Auto Exchange contacted the customer to review all contracts that were signed at the time of the sale. All customers are given reports that include the autocheck to show the history report of the vehicle and are signed that they have reviewed the report on the vehicle they purchase. We attempted to give the customer top value for the vehicle they purchased since other dealers gave low offers on the vehicle. The customer stated he would think about it and never responded.

Auto Exchange emailed the customer and asked if we could get a copy of the report to help pay for the repairs. The vehicles are all mechanically inspected and reviewed before advertised on the lot for sale. This vehicle passed all inspections and we figured it might have happened after the purchased was made. Yet we still attempted to help the customer but again got no response.

[redacted],
As you stated you purchased your 2001 Honda S2000 on 9/13/2014. We never received any calls until 60 days later with any type of problem coming from the vehicle. 
This vehicle was sold to you "AS IS". Any time of mechanical issue is not our responsibility...

after that amount of time. You called me asking for help, told me your situation and 
I accepted to help you out by using our repair facilities we did an inspection on your vehicle and covered your first repair that was just under $900.00 and you paid nothing out of pocket.
Keep in mind this is 60-days after the sale and the car was purchased again, "AS IS".  We had two separate mechanics look at your vehicle and the repairs needed were due to how the vehicle was being
driven recently. You called us again with another problem asking for help and we force placed our warranty company to resolve the repair. All repairs were taken care of out of courtesy. 
This complaint is based upon false pretense. We held up far beyond our responsibility.

Review: I first went to O.C. Auto Exchange on June 2, 2015 and spoke to salesman [redacted]. We then test drove the car, I immediately told him about my credit issues and we went back inside and tried to close the deal. He ultimately told me that he wouldn't be able to finance the car unless I had a co-signer or put 50% of the purchase price down.

On June 4, 2015, I went with a co-signer and [redacted] was able to get the car financed with both of us on the loan. I put $4,000 down and we signed all of the documents that I have available if needed. A couple of days later, the car had dropped to the point where the wheel well was rubbing against the tires and the warning light was on indicating that the car was too low and to stop driving it, which I did.

On June 28, 2015, I received a letter from a [redacted] with O.C. Auto Exchange dated June 22, 2015 indicating that they would be repossessing the vehicle if I didn't return it within 3 days of the date of the letter but I had started a long murder trial so I didn't have time to deal with the issues with the car at that time. I texted the dealer that I didn't have time to deal with it, but never heard back. I was then informed by the receptionist at my office, though, that a man had come to repossess my Mercedes and that he left an envelope for me. Inside the envelope was a repo man's card and a printout discussing Penal Code section 154 - Fraudulent Conveyance by a debtor. I was also informed by my ex-wife that someone from Action Auto Recovery had called her and discussed the repossession of the Mercedes in detail with her. The concierge at my residence said that someone from a repo company came by and told him details about repossessing my car.

After my trial was over, I took the car to the L.B. Mercedes Benz dealer to check on the suspension an was told it would cost $1,400 to fix. I received a text on July 9, 2015 from the service rep at Mercedes saying the car had been repossessed. The dealer refused to refundDesired Settlement: Refund of my down payment that they kept and to be compensated for all of my damages.

Business

Response:

[redacted] and [redacted] purchased a vehicle from OC Auto Exchange in early June. The downpayment was $4000. However, in order to fund the loan, the lender needed to verify information from both applicants through a telephone interview. If this interview is not completed, funding is delayed and an approv** from a lender may expire. [redacted] never completed this customer interview after multiple attempts via voicemail and text message. [redacted] did respond stating that [redacted] is aware but that he was very busy in a murder tri**. We then notified both [redacted] and [redacted] via telephone, text and certified mail, that if they failed to cooperate, the vehicle would be repossessed and the downpayment would not be returned. After receiving no response, multiple repossession companies were contracted to repossess the vehicle. It was then finally located, and came back into our possession.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Although I was, in fact, in a 2 defendant 3+ week murder trial, I texted the dealer's rep who was texting me and I left messages with the rep at Wells Fargo services but never actually spoke to him. Regardless, this doesn't change the fact that they stole my money and sold me a car with suspension damage that happened days after I bought the car. The dealer's response is disingenuous, at best, and they are clearly shady business people.

Regards,

Review: about 5 months ago I bought a car from oc auto exchange and when I was buying the car I was not told that the car had structural damage till later when the car was giving me problems I decided to look at a different car instead so I went to another dealer to do a trade in and when they looked up the car history it said it had structural damage and I was not aware of that nor told by the dealer the day of the purchase so I decide to go back for a history report from oc auto exchange and they gave me a car fax that said it has no structural damage and I was told that I signed another history report from auto check witch I asked to see and was told it wasn't available to go back the next day, so I decide to go back the next day and was told it wasent available due to the time of day it was witch it was at 7 p.m. and they close at 9p.m. and was told they would email it to me early in the morning and all day I checked my email and had any thing of that sortDesired Settlement: I would like to get a full refund of my money due to keeping things away from me not explaining things right and saleing me a car that had structural damage with out me knowing anything about it

Review: OC Auto Exchange reels you in with their advertising about beautiful cars and misleading information on their website such as, but not limited to, selling "CLEAN TITLES ONLY", guaranteeing a pleasant, haggle free, experience. Excited about the selection of cars they offered, I decided to buy a 2013 [redacted] I requested the vehicles [redacted] to ensure I was making the right decision in not buying a faulty car because the price was very cheap. Jacob, the salesman at OC Auto Exchange, presented the [redacted] to me and assured the vehicle had never been in any accidents. After reading the [redacted] I was still unsure about purchasing the vehicle but he then reassured me they have all their vehicles inspected by certified technicians on their premises before placing them on their lot for sale. Feeling haggled, I decided to purchase the vehicle anyway because they convinced me I wasn't going to find a better price anywhere else. 6 months later, I find myself taking my car to the [redacted] dealership in Temecula Valley due to the right, rear, passenger door handle falling off AND hearing extremely loud noises coming from the steering wheel when turning slow. There they discovered the steering wheels steel arms were severely worn out and broken. The inside of my car door had several broken parts that were poorly glued together and spray painted. They also found screws that didn't even belong to the vehicle as if they found them lying around and used them to try to fix the door. It was crystal clear to the technicians at [redacted], the vehicle had been involved in a major accident. I am extremely disappointed OC auto exchange lied to me and even more disappointed at the amount of money I've had to spend in less than 6 months of having the car.Desired Settlement: I would like OC Auto exchange to reimburse me for the repairs I've had to make to the vehicle and to pay for any other repairs the vehicle may need to be in top, excellent condition as they said it was in their ad.

Review: I purchased a car from [redacted] at OC Auto Exchange on 9/13/14. % days later, my car was in the shop for a check engine light on. Dealership approved repairs at its shop and 2 weeks later the check engine light came on again. The dealership once again approved repairs and the car was ok for another 2 weeks then back in the delaer's shop for repairs. about 10 days later my rod bearing blew and damaged my crankshaft. The owner/mechanic of CAL smog & auto repairs said that the rod bearing looked like it had prior damage and repairs done. And now the car needs a new engine. The dealership refused to authorize any further repairs as of- Nov. 24th, 2014. The extended warranty service refused to pick up any damages before their 90-day policy. Their warranty stated that they would only warranty vehicle AFTER owning it for more than 90 days and servicing it. The warranty inspector who went out to look at the car stated that the car had issues prior to the blown rod bearing and engine being blown. We have asked for restitution in this from the dealership as we believe they knowingly sold a defective product.Desired Settlement: that they pay for repairs from a mechanic we select to do the service from. Or an exchange for a similar vehicle and an inspection done on the vehicle traded for.

Business

Response:

[redacted],

Review: I used the Internet (Autotrader.com) while living near Sacramento, California, to identify the make, model, color, and year of the car I wanted to buy, Lexus LS 460 gold 2013. It was offered for sale by OC Auto Exchange located in Fullerton. The CarMax report showed it had been in an accident and stated that the frame should be checked. I contacted OC Auto Exchange by email and stated I was interested in buying the car, but needed reassurances. By email a sales representative from OC Auto Exchange with the explicit authority of the General Manager, offered me the reassurances of an independent inspection by a local Lexus dealer or place of my choice, which they would facilitate and I would pay for, and, in addition, a 7-day return policy. (This 7-day return policy after inspection is the misrepresentation basis for the fraud.) When the local Lexus dealer informed me that they could not inspect the frame part of the car at their location and would need to send the car to Long Beach, OC Auto Exchange informed me that they had a 10 mile radius for inspections. A referral from the Lexus dealer to a Buena Park frame inspection facility was recommended and accepted. The car was taken there. The inspection was made. Minor things were identified, but the frame was within specifications. Based upon the minor things, I asked to adjust the price. OC Auto Exchange rejected that option and asked if I wanted to take the next step of having the Lexus dealer complete the other aspects of the inspection. I agreed and the car was taken to the Lexus dealer for inspection. At this point all the terms and conditions were set: the car, the price, the first inspection for frame in Buena Park, the second inspection by Lexus in Cerritos for electronics and other parts of the car, my approval of the inspections, if I decided to purchase the vehicle after inspection, the 7-day return policy. Before I left Sacramento, the car had already been taken to Buena Park for the frame inspection, minor things were identified asDesired Settlement: 1. Reimbursement of my out of pocket expenses $717.02.2. Discontinue dishonest activity.

Review: My complaint against OC Auto Exchange is due to the fact that they sold my 16 yr old daughter an unsafe car! They did not disclose safety issues prior to this car being purchased. There was not posting/ red sticker informing the buyer of severe mechanical issues, that could result in accident or even death of my daughter. The NMVTIS check, that they gave us a copy of was not up to date and is missing pages. The statement of facts was not properly filled out and the date was in correct on the applicant signature, by a month. The statement of facts states frame damage, but on the experian automotive paper states no frame damage, damage, or being rebuilt. Also, that print out is missing pages. Therefore, obviously there is some shady business going on. We were not offered Car Bills of Rights, where we have the option to purchase a 2 day contract. The sales person failed to give honest condition of the car. My daughter who saved her money to buy this car, was lead on to believe the car was in good working condition. We never received information on passing emmission test, or accurate service information. The car has had several issues. When took to our mechanic he informed us of duct tape being used to hold things together, zip ties holding things together, items were welded incorrectly, heater/air do not work (we were told to add free-on) oil leakage, missing cb boots, exhaust, missing skrews, missing bolts, alternator is not correctly put on, and much more. We have had the car for less then 15 days. My exhusband called the dealership on 3/28/2015 to speak of these issues. Manager was not there. I then called Monday 3/30/15 talked to manager Mike. He had me on speaker phone as we are talking. Everyone laughing. Called me a liar, and was very disrespectful. All I am trying to do is get my daughter a safe care. I tried to give the dealership a try to fix their dishonest practices, but was laughed at and disrespected. Now my daughter can not drive this car.Desired Settlement: I want this car to be returned and given back her $3000 cash she paid for it.

Business

Response:

The vehicle that was purchased was purchased with an as-is buyers guide. Which on the contract/ form of the buyers guide which the buyer signs states that "some major defects that may occur in used motor vehicles are " "(frame and body, brake system, engine,steering system, transmission and drive shaft, differential, cooling system, electrical system, fuel system, inoperable accessories, exhaust system, tires, wheels, suspension system)". The proper documentation was provided to the buyer at the time of the sale. On every wall of the dealership where customers sign these documents there is a "Notice to Public" which gives the purchaser of a vehicle may, at his or her own expense they may have the vehicle inspected by an independent third party either on or off the premises. 11709.1 California Vehicle Code. The vehicle which was purchased did go through a proper pre inspection along with a smog by a reputable certified mechanic. The NMVTIS (National Motor Vehicle Title Information System) is a report contingent to the title of the vehicle and is only contingent to the most recent title information and does not disclose and history upon mechanical work and or defects. The reason for which the date being not the date of the purchase is due to the most recent title information. The emission test information is available to the public via the vin which the customer was provided. The practices are not dishonest, the vehicle was sold as is.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[There was no information of prior accident! I just spent $150 to fix the over heating problem, (as per my mechanic had to fix, due to the fact that a non-Volkswagen part was put in) the whole air compressor is bad, which I did not have $900 fix! Which the salesman told is,oh it needs freeon! Again lead to believe it was nothing! Not including all the other things that are wrong with the car or were not even disclosed! You have to enclose if vehicle has been in an accident. Your paper work doesn't even have correct dates on it. Your Carfax is from jan, which did not exclude all pages. We're never given emission paperwork. Actually, I am not the only person who has been ripped off by this dealership! There are plenty of people that have had the same problem, as myself. Being lied to, never being told car in accident, having same issues after leaving dealership! Having to fork out money due to this dealership being scam artist! When I called to resolve this issue, that was a joke! Manager and assistant manager are rude, yell, like to talk down to people, and honestly the worse professionalism I have ever seen! My family owns a business, and we would never ever treat people how I was treated! If they are such an "honest" dealership then why are the complaints all the same as mine? Why are the complaints stating the same facts as I am, and how they were treated when trying to resolve this issue? Why are there lawsuits, pertaining to the same reasons as I am stating? I feel people, should know that their practices are illegal and wrong! I do not want people to go through the same problems, that I am now having to deal with! People have a right to know that they are scam artists, and do not care selling you a car junker, taking your hard earned money! In this case, taking my 16 year olds money that she saved! ]