Occasion Brands, LLC

Order was received on 3/29/As stated in our return policy, the customer will have days to obtain a return authorization number to send the dress back to usOur full return policy is located on our “Returns” page and also in the Terms and Conditions agreed to at the time of the order When we were contacted on 4/the request for the late return was denied because it had been almost a month since the item arrived and also past the event date listed in the orderAs a one time exception we will be reaching out to the customer with an exception to take the dress back as a returnIf you have any further questions or concerns in regards to this matter, please feel free to contact me directly Best Regards,Customer Relations Team Leader

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did the right thing by cancelling the order and refunding the amount to my credit cardThank you for your involvement Regards,

Order was placed on 4/25/for a dress that was “Final Sale- No Returns” and it stated “This item is final sale and cannot be returned or exchanged” on the dress page This information will also be shown throughout the checkout process, agreed to in the Terms and Conditions, and in the confirmation emailThe selected dress is named “Long Sleeve Gold Glitter Prom Dress” and has the following note provided in details: “Please note: There may be a loss of glitter when this dress is worn due to the nature of the fabric.” Our customer service agent was waiting for a response from a supervisor and not attempting to disconnect the customer If disconnected, the phone number is located in the order for future contactWe did request pictures of the glitter loss on the dress but did not receive an emailWe are unable to accept the dress back as a return because the dress is a final sale item and information on the glitter was provided.The customer will be contacted with this information.If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.Best Regards, [redacted] Customer Relations Team Leader

Order was returned to our warehouse on 9/and the customer, [redacted] , stated there was a problem with the hooks and eyes on the dress receivedOur return policy states it can take the warehouse up to 5-business days to process a return from when we get the dress backThe item arrived to us and was inspected, then placed with other dresses that have damages so as to not be added back into inventoryUnfortunately it did take business days to process and we greatly apologize for the one day delay of the refundThe customer was refunded in full, including the shipping costs, in the amount of $on 9/She was also contacted directly with this informationIf there are any further questions or concerns in regards to this matter, please feel free to contact us.Best Regards, [redacted] **Customer Relations Team Leader

Order was placed on 10/by [redacted] for a dress that states “This is a sale item and may be returned for store credit only!” when the item was purchasedThe dress sold has the following note provided in details: “Please note: There may be a loss of glitter when this dress is worn due to the nature of the fabric.” We do understand that glitter shedding from a dress can be undesirable for a formal dress but it is typical for this style as disclosedThe customer was contacted yesterday and informed that we would make an exception and allow for a refund of the dress and the restocking fee waived for a refundOnce we receive the return and it is processed, she can be refunded in the amount of $29, the full price of the dressUnfortunately the $shipping fee will not be refunded as this amount was used by UPS to deliver the package as requestedWe apologize for any inconvenience this may have caused! If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.Best Regards, [redacted] *Customer Relations Team Leader

Order was placed on 4/24/for a dress that stated “Due to Ship: May 2, 2016” at the time of orderingItems marked as "Due to Ship" need to be specially ordered from the manufacturer and are not in stock at our warehouseBased on the latest update from the designer, this item should be available to ship on the date providedUnfortunately there was a delay in shipping so we contacted the designer to upgrade the shipping on usWhen contacted, the designer stated there was another delay and the dress could not be shipped until 5/The customer was contacted and we let them know they can cancel the order and be refunded in full back to the payment method used, or they can accept the ship date with upgraded shipping at our costThey would not be left with store credit and we apologize for any confusionThe customer has been contacted with this information to further clarifyIf you have any further questions or concerns in regards to this matter, please feel free to contact me directly Best Regards,Customer Relations Team Leader

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

UPS Tracking on the return label provided, [redacted] shows that merchandise has not reached our warehouse yetIt is currently scheduled to arrive at the warehouse today, June 4, and will then be inspected and processedOnce this is completed the appropriate refund will be issued as previous agreed uponYou will receive an email as soon as the refund has been issued as wellPlease understand we currently receive hundreds of packages daily and have to physically open and inspect each before any credit can be issued.Best Regards, [redacted] Order Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If this company had offered me a "coupon" initially I might have taken their offer Instead they refuse to accept responsibility and I will not spend any more of my money on their business which would obviously be required in order to use their coupon I find it very unprofessional and childish of them that the coupon "code" I was sent is worded the way it was Wondering if this company is run by year old entitled children As they have suggested, I have contacted Visa in regards to how I can be charged a difference in US/Canadian exchange rates for a product that did not leave the country let alone their warehouse Please see below a copy of the last correspondence I received from Promgirl, to which I did not respond Dear ***, We're contacting you in regards to your Revdex.com complaintWe greatly apologize for the error that occurred with you order! Because we have refunded the full amount of the order, we would not be able to provide any additional fundsPlease contact your bank or financial institution to discuss any discrepancies with the amountFor your inconvenience we would like to provide you with a coupon code for $and it will be valid until 2/23/It is [redacted] and can be entered on the first page of the checkoutThank you for your understanding! If you have any questions, please let me know! How would you rate my reply?Great Okay Not Good Marissa Customer Relations Team Leader promgirl.com [redacted] Ready to be a prom rep? Register now and you’re on your way to earning rewards! Register Here {#HS:308983050-2314961#} [redacted] ***

[redacted] placed order on 3/29/on for two dresses and the items were received on 3/Unfortunately we did not receive any contact for a return authorization number and it was not created on our site either Once requested the return authorization number would have arrived to the email address on the orderOur full return policy is located on our “Returns” page and also in the Terms and Conditions agreed to at the time of the orderAs a one time exception we have created the return authorization numbers for these two styles and they were provided to the customer by email.Order was placed on 3/30/for one dress that was “Final Sale- No Returns” and it will state “This item is final sale and cannot be returned or exchanged.” on the dress page This information will also be shown throughout the checkout process and in the confirmation emailUnfortunately we are not able to accept the return of this dress as has been discontinued from our site.The customer has now been contacted with this informationIf you have any further questions or concerns in regards to this matter, please feel free to contact me directly.Best Regards, [redacted] Customer Relations Team Leader

Ms [redacted] placed an order on our company website on February 28, The order was immediately processed and shipped directly to card holders' address, UPS package tracking shows merchandise was delivered on March 5, under UPS package tracking number: [redacted] When placing the order Ms [redacted] provided a wear date of May 9, for a senior promWe did not receive any further communication from Ms [redacted] until June 11, 2015, over a month after the stated event date and weeks beyond the agreed upon company return policy as explained in the accepted Terms and ConditionsAt that time Ms [redacted] informed our customer service that the dress was falling apart causing her to not attend the eventOur customer service agents explained that it was beyond the allowed return time and given event date so a return authorization date would not granted without further research and manager approvalUpon checking social media accounts, we were indeed able to locate photos of Ms [redacted] wearing the dress at the eventOur customer service representatives responded to Ms [redacted] explaining the situation and that we can not accept returns on worn merchandise, but did offer to refund a portion of the cost as a courtesy to the customerAt that time we requested pictures of the damaged area and offered to refund 10% of the dress cost, but Ms [redacted] declined the offer, stating she believed it should be more for she had to pay more to have the dress repairedOur customer service representatives then requested a copy of the receipt for the repairs and did agrees to refund for those chargesA refund in the amount of $on June 18, for 20% off cost of dress while we awaited receipt of the cost of repairsThis refund was issued through our secure system that does not store any customer credit card information and thoroughly complies with all regulationsThe refunds are issued per credit card transaction ID via our processing centerUpon receipt of the dry cleaners receipt for repairs on July 8, the additional refund in the amount of $was issued as balance owedAt this time Ms [redacted] has been refunded in the total amount of $105.00, which she has proven were the costs for repairs to the dressTherefore no further credit is dueI have also attached a copy of the customer's original order, complete with all customer services notes and email correspondence as wellIf anything further is needed in regards to this matter, please feel free to contact us.Best Regards, [redacted]

All lies At the time, the dress was in stock because I bought it (as a result of ME buying it became sold out) Also the dress has been delivered to me and it is the SAME style number by MINUET.These crooks are engaged in ILLEGAL advertising and are now trying to cover up with ridiculous liesUnfortunately this complaint form only allows me to upload pictures at a timeBut I have screenshot the ENTIRE conversation with their customer serviceI also have a screenshot of the dress on their site which shows the style number and I have a screenshot of the other website with the dressI have copies of my order confirmation email which shows the style number from the other website and I now have the dress in my possessionPromgirl.com are dishonest LIARSEnd of story

Ms [redacted] placed an order on our company website on June 10, The order was immediately processed and shipped directly to the provided address via UPSThe UPS package tracking for the package shows merchandise was delivered on June 12, We were then contacted by Ms [redacted] on July 6, stating she had returned the merchandise and wanting a refundOur customer service representatives requested Ms [redacted] provide the return tracking information for the package, for nothing was showing received at our warehouseAs a courtesy we checked all stock at our warehouse in the meantime and still have found no unaccounted for returned merchandiseOur customer service representatives have repeatedly explained that if returned merchandise was returned via United States Post Office as stated by Ms [redacted] , a new tracking number would have been issued and noted on the receipt she received when paying to returned the merchandiseMs [redacted] has advised our customer service that it was returned via the original label that was on the package, which is a UPS label and would not be accepted by the post office, nor does it show any refusal information, as it would if it had been returned via UPSIn order for us to further investigate this matter, we need to obtain the correct return tracking information for the package because nothing has been received at our return warehouse to datePlease find attached a copy of the customer's original order complete with all customer service notes and a copy of the UPS package tracking showing merchandise was delivered on June 12th and no further information was logged under this tracking number for this labelPlease provide the return tracking as soon as possible so we can investigate with the appropriate courier.Best Regards, [redacted] Order Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This manager is not sorry of the inconvienece I experiencedThey made a bunch of notes, they are able to alter their notes and I believe they did this to benefit themselvesThe customer service rep never repeated the order to me or I would have corrected her on the address when I did see the email with the incorrect address I called them right away they told me the dress was delivered already and they would contact ups to see if they can get the dress picked up and delivered to the right address (this was never done) they were suppose to call me back they never did which I can provide my phone records theynever called me once I had to keep calling them several timesOne supervisor advised they would refund me which at the time it was nieces prom I did not want a refund I just wanted the dressI was told they would call me back I sent a picture of google maps with the address they should have shipped to because one of the supervisors asked me to do thisThey still did not call me after thatI contacted UPS my self they told me a call tag was never issued so they couldn't try to go get the package from the incorrect addressThe UPS driver never got a signature they just put the name on the package as the person who accepted the packageWhen I asked for a copy of the signature so I could go to the address myself this could not be providedI called and spoke to another customer service rep asking for the CEO contact information I was told we are not allowed to give this information I then said why not you are suppose to give this information if a customer askI wanted the CEO to know what is going on and possibly step in the would not give me the information they wouldn/t even give me his name I went online and googled his name but his address didn't come up so I did not know where to send the letterI spoke to different supervisors or managers they would never call me back I had to keep calling then they said they could not refund meThis is not fair to me to have to pay for something I didn't receive and that the company's rep made a mistake on my addressThen they did not want to help me at allThey were never given given different addresses I stated to them the incorrect address they shipped to and the correct address it should have beenWhy didn't they notate they never gave me back a follow up call or that the first supervisor I spoke with said they would refund me or that they refused to give me the CEO information if they document everything this should have been documented as wellUPS told me if the merchant made a mistake on the address then they are not responsible for it and the merchant should reimburse me but because they don't want to reimburse me is why they are trying to fight this but they were wrong

Order was placed on 4/2/by the customer, [redacted] ***, and the dress was received on 4/05/The customer contacted us on 4/to say the sizing wasn’t the same as the size chart, but chose to keep the dress and have it altered to fitOn 5/she informed us that she was waiting on the detailed receipt from the seamstress that we requested to look into a possible discountThen, on 9/1, a detailed email was received explaining what was done by the seamstress but it was not on a professional company letterheadA receipt was finally sent to us on 11/15/Unfortunately PayPal transactions cannot be done this long after the order is placed so a refund is not possibleThe customer was offered a $coupon or a refund of $on a new order since we do not have the option to refund any amount to this existing orderThe customer will be emailed to offer these two available optionsIf there are any further questions or concerns in regards to this matter, please feel free to contact us.Best Regards, [redacted] **Customer Relations Team Leader

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Prom girl should have explained how much glitter loss so that anyone buying the dress knows what there are in forI'm not sure if it's with just my dress but every step taken while in the dress leaves a lot of glitter on the dress and it's not fair to sell such a dress as final sale with no returnsIt's not worth that price and I can't wear that dress anywhere Regards,

We do apologize the customer is not satisfied with the resolution of the concern After further investigation, the difference in exchange rate appears to be much less than the customer has stated As mentioned, we refunded the customer in full and would have no way to provide any additional fundsBecause our hands are tied, we offered the coupon code as an apologyThe wording of the coupon was not intended to be unprofessional or childishThe “SAD” stands for “Satisfy All Disgruntled” and is simply a way to track what the code was created for and help mend the situationWe do our best to satisfy all of our customers but unfortunately we are not able to refund more than the total of the order If there are any further questions or concerns in regards to this matter, please feel free to contact us Best Regards, [redacted] Customer Relations Team Leader

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I response to Prom Girl: Prom Girl never stated a $40 coupon towards future purchases. The offered a $40 refund due to incorrect sizing that was falsly presented on their webpage. They did changed their minds on the $40 when I inquired that the refund was still not credited to my PayPal account. I contacted PayPal and they stated that there is no problem with them crediting my account. I even went as far as to send the a refund request through PayPal if they were not able to due within the original transaction for their accounting purposes. Since PayPal said that there is no cause for Prom Girl not to refund the amount agreed upon, they have sent Prom Girl an email as well that if they do not refund said monies, that their PayPal account may be suspended. A follow up is taking place with PayPal to assist in this matter. [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is the representative on the phone verbalized that they sent out a damaged product and then proceeded to instruct me to bring it to a tailor to get my dress hemmedThe company saying it is my fault I did not report it within daysHowever they also did not inspect the dress before shipping it out.
Regards,
*** ***
Christine Devin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,