Occasion Brands, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Prom girl should have explained how much glitter loss so that anyone buying the dress knows what there are in for. I'm not sure if it's with just my dress but every step taken while in the dress leaves a lot of glitter on the dress and it's not fair to sell such a dress as final sale with no returns. It's not worth that price and I can't wear that dress anywhere. 
Regards,

Order 3803334 was placed on 10/1 by [redacted] for a dress that states “This is a sale item and may be returned for store credit only!” when the item was purchased. The dress sold has the following note provided in details: “Please note: There may be a loss of glitter when this dress is worn due...

to the nature of the fabric.”  We do understand that glitter shedding from a dress can be undesirable for a formal dress but it is typical for this style as disclosed. The customer was contacted yesterday and informed that we would make an exception and allow for a refund of the dress and the restocking fee waived for a refund. Once we receive the return and it is processed, she can be refunded in the amount of $29, the full price of the dress. Unfortunately the $17 shipping fee will not be refunded as this amount was used by UPS to deliver the package as requested. We apologize for any inconvenience this may have caused! If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.Best Regards,[redacted]Customer Relations Team Leader

Order 3545954 was placed on 3/12 by [redacted]. When the dress arrived the customer stated there were loose threads near the zipper and the zipper did not work correctly.  The item was sent back to us for inspection and the warehouse determined the dress was not damaged, but the restocking fee...

on the return was still waived.  Unfortunately a replacement was not able to be sent because the customer wanted a different color than what had been ordered. In this case, a new order would need to be placed for the new color the customer wants.  We have since refunded the customer in full, including the return shipping cost. The customer has been contacted with this information.If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.Best Regards,[redacted]Customer Relations Team Leader

Order 3641117 was placed on 4/24/16 for a dress that stated “Due to Ship: May 2, 2016” at the time of ordering. Items marked as "Due to Ship" need to be specially ordered from the manufacturer and are not in stock at our warehouse. Based on the latest update from the designer, this item should be...

available to ship on the date provided. Unfortunately there was a delay in shipping so we contacted the designer to upgrade the shipping on us. When contacted, the designer stated there was another delay and the dress could not be shipped until 5/18. The customer was contacted and we let them know they can cancel the order and be refunded in full back to the payment method used, or they can accept the ship date with upgraded shipping at our cost. They would not be left with store credit and we apologize for any confusion. The customer has been contacted with this information to further clarify. If you have any further questions or concerns in regards to this matter, please feel free to contact me directly.
Best Regards,Customer Relations Team Leader

Ms. [redacted] placed an order on our company website on June 10, 2015. The order was immediately processed and shipped directly to the provided address via UPS. The UPS package tracking for the package shows merchandise was delivered on June 12, 2015. We were then contacted by Ms. [redacted] on July 6,...

2015 stating she had returned the merchandise and wanting a refund. Our customer service representatives requested Ms. [redacted] provide the return tracking information for the package, for nothing was showing received at our warehouse. As a courtesy we checked all stock at our warehouse in the meantime and still have found no unaccounted for returned merchandise. Our customer service representatives have repeatedly explained that if returned merchandise was returned via United States Post Office as stated by Ms. [redacted], a new tracking number would have been issued and noted on the receipt she received when paying to returned the merchandise. Ms. [redacted] has advised our customer service that it was returned via the original label that was on the package, which is a UPS label and would not be accepted by the post office, nor does it show any refusal information, as it would if it had been returned via UPS. In order for us to further investigate this matter, we need to obtain the correct return tracking information for the package because nothing has been received at our return warehouse to date. Please find attached a copy of the customer's original order complete with all customer service notes and a copy of the UPS package tracking showing merchandise was delivered on June 12th and no further information was logged under this tracking number for this label. Please provide the return tracking as soon as possible so we can investigate with the appropriate courier.Best Regards,[redacted]Order Services Manager