Octavio's Painting, LLC

Concern was reported on 8/31/at 9:AMThe Superintendent of Maintenance viewed the apartment on 8/31/and he believed only the HVAC and ducts needed to be cleaned however, it was decided to have the air quality tested in the apartment due to the residents’ concernsApartment was scheduled to be tested on 9/1/at 2:PM however, the company was early and completed the testing earlier in the dayDue to the Labor Day holiday, the results were not received until 9/6/at 4:PM Results confirmed no cause for concernHVAC system was cleaned yesterday (9/7/2017) and air duct cleaning is scheduled for today (9/8/2017) Air quality results have been provided to resident via email

We are disheartened to hear when a resident of ours is dissatisfied We have done some research on the issues listed in the complaint and will be addressing them below: The property sat next to a vacant lot which likely was attractive to bugs Then, construction started which typically will stir up whatever bugs were living there We do show in our pest control records that around the resident’s garage was sprayed several times between June and December We keep in communication with our pest control provider and do what we can to assist We will continue to keep the exterior of the garage on rotation with the pest control provider and we can certainly spray inside the apartment home They provide a weekly service and if that is the frequency the resident would like we can accommodate it as long as the request is submitted to the management officeWe do acknowledge the resident has complained of noise from her upstairs neighbor When the complaints have been received, the property manager has contacted the upstairs neighbor and they state they aren’t doing anything other than living Since the complaints are coming in during the time we are not at the office, we suggested contacting the courtesy officer when the noise occurs The courtesy officer would be able to hear the noise, address the issue as the noise is occurring, and he will be able to pinpoint what the resident is actually doingBy the courtesy patrol officer being contacted, we will have documentation from someone other than the residents regarding the noise and will avoid a “he said/she said” scenario with solid backup documentation From what we understand, the resident who was making the complaint let the property management team know that it wasn’t her job to help us resolve the issue by contacting the courtesy officer for assistance We will be sure the management team knows not to suggest confronting neighbors themselves in the future as we would prefer the complaints be handled by the management team When noises occur after our quiet hours of 10:pm – 7:am, truly the best way to address the issue immediately is to contact the courtesy patrol officer so he may respond to the complaint and address itBy doing so, we feel we will be able to come to a resolution faster We have not heard until this complaint that the upstairs neighbor is “harassing” the resident so again by having that backup documentation of the findings, we feel this will help We do not have on record that a service request was submitted on January for the heating/air system However, when it was brought to our attention with the Revdex.com complaint, a work order was created on 2/24/and the system was checked and found to be working in good order The electrical outlets were also found to be working in the island so if there is still an issue, please contact the officeIt is never our intent for a resident to be dissatisfied with us but rather to resolve issues that have come to our attention With the help of the resident contacting us during business hours if the noise is excessive or contacting the courtesy officer after business hours when the noise is occurring, we feel we can remedy this situation and increase the living experience for themIf pest control is still an issue, please contact the office to be placed on the extermination list If ever there is anything you need assistance with, please don’t hesitate to contact the office We are here to help our residents resolve issues they may be having Our property manager will help follow up with any issues that you haveAlthough we will not be reducing the monthly rent, we are willing to allow the resident to vacate one month earlier, which would be 4/30/

Complaint Response:Mrs [redacted] officially became our customer Monday June 26, On this day we began the work listed on original proposal, plus additional work added on which is listed on invoice.Mrs [redacted] had gotten the whole house re-stuccoed by a different company and while our company painted the garage door and jamb; she called to mention that our men had gotten a little bit of paint on the stucco partOwner Octavio Jrsaid he would go take a look at it, but Mrs [redacted] had said she just got her stucco guy to re stucco the whole front of the house again, where the garage was on (which was unnecessary to do the whole front part just for a little spot as she had claimed )Octavio Jrasked if she had at least taken a picture of what she wasclaiming before she had her stucco guy work on it, but she said noAfter this we now had agreed to pay the stucco guy for re stuccoing the front part of the house even though Octavio still thought it was very unnecessary for him to do He was asking for $200.00.She also started mentioning that the garage door needed a couple touch upsAna, our office manager was communicating with her on these issues and she had put her back on the schedule so Octavio Jr can go out there himself to see any issues and fix them on his own [redacted] agreed and accepted to the day and timeShe said she would not be there but would leave the key under the planter so Octavio could get the paint from her garageJrshowed up to find that the key was not thereAna called her to see where she had misplaced it only to find out that she had forgot Octavio Jr was going that day and she had not left the keyShe wanted him to wait there untilshe could get a hold of her neighbors so they could go over and open the garage doorBy this time Jr had left to go to his next appointment, as she ( [redacted] ) understood it was her own faultShe kept asking if he could go back, but by this time she was just taking Octavio’s and staff members busy and important schedule for granted.She also complained that one 5xmetal piece in one of the fireplaces had not been painted, as her stucco guy had stuccoed over it, and needed this painted as well as it was on the invoiceOffice manager Ana, spoke to her again about this matter and was instructed to tell [redacted] [redacted] that a final check would be sent out to herThis check was $to pay for the stucco guy plus $for [redacted] to keep for any touchups that [redacted] was complaining about i.ethe metal and garage touch upsShe said okay and even told us again that she would not be home to receive this check but that she was going to leave the key for the garage door again so we could place the check in some magazines behind her truckOctavio Jrwent again not being able to find the garage key again so he just hid it in the front doorAna instructed [redacted] on where the check was left and that was it.A couple days later, Ana receives another call asking when Jr was going to finish the touchupsAna reminded her once again that she had already told her Octavio was not going back out there and that the check was to cover for the rest of her complaintsShe responded back very confused stating that she was not aware of that and that she had given all the money on the check to her stucco guyAna apologized and reminded her that only $was for her stucco guy as he had requested and the rest was for herShe got very upset and yelled at Ana and even hung up on her Ana did not call her back [redacted] had called again a day or so later and apologized to Ana and asked if Octavio can go back and check the metal again [redacted] had heard an old voicemail that Ana had left her asking her when it would be okay for Octavio Jr to go out there and check the workShe believed it was a recent message but Ana respectfully explained to her once again the situation and that Octavio was no longer going out there, nor was he going to be paying her any more moneyShe got upset again saying she was going to get an attorney and make a compliant to the Revdex.com and hung up on Ana one more time.This was the last we heard of [redacted] and we are very frustrated to have dealt with someone so disrespectful and forgetful about these issuesOctavio felt she took advantage of his business and his staff as he was more than nice to her and even agreed to pay as much as he didfor stucco that didn’t even have to be re stuccoedThis was probably an advantage on her stucco guy as she felt he had to re stucco a whole wall, when in reality there is never a need to re stucco a whole wall for a small portion of paint splatterAlso, he sent extra money that was to cover for more than what she was asking in touchups (both garage door and metal)The 5xpiece of metal that she keeps complaining about can literally be a 5-minute job and was not our fault that her stucco guy stuccoed over it which would not have even been able to paint over the metal if they had stuccoed itThe garage door which needed touch ups would not even need us to pay her extra for it as we still did in order for us not to have to work with her anymoreShe already had the paint in her garage, Octavio could have easily just touched it up for free.Octavio has never dealt with someone like this and tried to make her happy but just kept wasting his time by constantly going out to a key less home or being stood up because she couldn’t rememberHe is not willing to pay another cent to her as it was not his fault for her giving all the money to her stucco guyWe are done working with her and hope she can finally clearly understand the situation as it has been repeated to her plenty of times.Best of regards,Octavio's Painting LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Revdex.com Note: [redacted] called consumer and verbally accepted her response that she is satisfied with the outcome and would like the refund check mailed to her

The company we use to clean the carpets completes an evaluation of the carpet and notifies us of any damagesIf there are damages, they let us know if they can treat them or if they recommend replacing the carpet Recommending replacement is not to their advantage as they would rather shampoo the carpets for us However, when they inspected your previous apartment, they did find pet damage and recommended replacement We realize there was never a pet listed on the lease agreementThis resident was the very first resident and only resident to live in that particular apartment Perhaps there was a visiting pet at some point that could have caused the damage Since there is no other resident that has lived in this apartment home, there is no other source for the pet damage and the charges are valid

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: my computer was percent damaged by this incident and there was a stream of water running onto the bathroom counterWhen I arrived home water was dripping off of my laptopI took it apart and let it dry for several days before attempting to turn it onIt does not work to this day and I would gladly hand it over to verify this was the cause of it being brokenI took a couple pictures of the water but the photos do not show the extent of water that was present in the apartmentAs far as the mold goes it was in the hallway closet and the removal crew failed to dry this closetI did not discover the mold until I was packing my thingsRegards, [redacted]

The cleaning company did break a water line in the kitchen of the unit above the customer complaining Both units were addressed immediately same day The customer's computer was not near the water that came into his apartment He described it as being on the bathroom sink No water from upstairs fell onto the bathroom sinkA third party professional company arrived within minutes to inspect and repair The third party company specializes in mold remediation and stated there was no mold in the apartment No mold was reported by the customer and no mold was seen by the apartment management staff The cleaning company was given the information regarding the customers computer As of today the cleaning company reported due to the location of the computer they did not feel it was malfunctioning due to anything that happened as a result of the water leakThank you

I am rejecting this response because:Re: ID# [redacted] - Octavio's PaintingTo address letter dated 1/8/2018I asked Octavio Painting which was better to have house stuccoed first or painted first he said it didn't make any differenceThere were two other people who say the paint on the garage above the door it was long paint brush strokes over garage doorI called Ana about it and asked someone to come out and look at it no one did, called her back she said "she believed me so I called stucco person to see if he could just stucco over paint marks he said no the front of garage needed to be stuccoed over so he didI asked Octavio to pay for the stucco they wrote a check for I called Anna to tell her so over paid she said it was for stucco I explained how nice of her to pay for Pete's stuccoThen Octavio came out to check problem with fireplace door it was stuccoed overI never asked him to take off stucco I didn't know exactly where door was now except toward bottom of fireplace showed him the one in back he charged me for paint fireplace door in front but didn't paint it that was the money I asked for backAll my gates were painted shut I didn't asked him to do anything above that I took care of them, back patio door jam not sanded took care of thatI told Anna there was some items left off of quote she said don't worry we will take care of every thingI called set up appointment to have garage looked at before stucco they did not show upI go to work at 9:am Mon-Wed-Fri, am Tues-Thur try to set up 9:am appointment take care of terminal ill people write every appointment in day calendarI did not forget appointment she didOctavio was running late for appointment another time he didn't call I did she said he would be lateI told her I could not waitThey show up another time without calling or setting up timeI was in Palacitas workingI told Anna I would have my next door neighbor come over and open garage she said they couldn't waitAll I'm asked for is the + tax for the fireplace door, that he did not do the painting on Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am responding to the client's concern regarding painting charges on the apartment he moved out of. After checking with the manager, we do have invoices documenting the extra paint charges on file. However, as a courtesy to you we have reversed the painting charges in total. The
manager has done a revised statement and you should receive a refund check in the amount of $95.97.Thank you

Complaint: ***
I am rejecting this response because: ***, Octavio's Painting has not sent me a check although they had offered to do so, and I had accepted their offer.Note: it was only half what I had originally wanted but agreed to their terms.I gave them over two weeks to comply with their offer and in addition, I gave them more business days to receive the checkAs I expected, they did not send me a check.I would like for you to reopen this case. *** ***###-###-####
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
What appeared to be black mold was CladosporiumExposure to this mold has health effects and an appearance very similar to that of black mold but less severe. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On behalf of Price Brothers Management Company, we would like to apologize for the misunderstanding regarding the pet fee that was not collected at the time of move-in. Your file will be documented to state the fee is not required and you will not be asked to provide payment for it in the
future. You will be contacted by the property manager for both the manager and the District Manager to schedule a time to walk your apartment so they can see all items that need repaired in your homeThose items will then be scheduled and corrected It is disheartening to hear of your dissatisfaction as it is always our intent to provide good customer service to our residentsWe thank you for your residency since and are hopeful you will be pleased with our customer service going forward

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: This is highly upsetting of the gross negligence and mistake on this company’s part please forward proof of pet damages including top carpet, padding and concrete to be corrected in a brand new apartment that has to settle. In the meantime I will be preparing for legal mediation
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: my computer was percent damaged by this incident and there was a stream of water running onto the bathroom counterWhen I arrived home water was dripping off of my laptopI took it apart and let it dry for several days before attempting to turn it onIt does not work to this day and I would gladly hand it over to verify this was the cause of it being brokenI took a couple pictures of the water but the photos do not show the extent of water that was present in the apartmentAs far as the mold goes it was in the hallway closet and the removal crew failed to dry this closetI did not discover the mold until I was packing my things. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Standard industry life of carpet is six yearsAnything replace prior to six years is charged back to the resident at a depreciated cost if damaged by the residentOur carpet cleaning company will evaluate the carpet and will recommend replacement if it cannot be cleaned due to stains and/or pet
damageIf this recommendation is made a completely different carpet vendor with no association is used for replacementMr*** did have a washing machine overflowing which affected a 10Xarea and was extracted, deodorized and clean immediately once reportedThis did not contribute to the reason for replacement as it was due to excess wear and pet damageDue to the pet damage the pad had to be replaced as well and the concrete floors sealedMr*** did report mice from 12/4/through 12/11/which Pest Control was brought in and problem resolvedThe mice were reported in the kitchen area which contains vinyl so this did in no way contribute to carpet replacementMr*** unit had the carpet replaced in April of so he was charge a proration of carpet by six years and charged for the three years of expectancy left which was $He was charged full charge of sealing the floor of $and the full charge of pad of $as these would not have had to be done if the pet damage was not the issue and therefore not depreciatedI will attach a copy of the work order of the washing machine overflow, the condemnation letter from the carpet cleaning company, a copy of the carpet replacement invoice and the move out statement showing the charges

My name is April ***, District Property Manager for Louisburg SquareI have been in contact with Ms*** via email about her services issuesShe has had some repeated service request for her hot water tank and furnace over a time spanIt is possible to have multiple work order for an
appliance as there are a variety of things to service on themI have asked Ms*** to provide me with utility bills and usage to investigate high utility bills for the time frame of the work orders in questionOnce we receive this we can take her request of a refund in consideration

It is apparent that *** has nothing better to do with her time but create fiction novels to keep herself entertained.We are ready to put this lady in the past, we cannot keep going back and forth with the he said she saidJust for the record the proposal does not state any work will be done on the Fasciait clearly states Soffit and garage door and jambsWe did Fascia touch ups out of the kindness of our hearts but of course we are the bad guysalso the damage that she stated to the garage door was on of the things she pointed out to me before we started the job, she told me that the previouspainters had done that with their razor blades when they were removing the tape......she is unbelievable just unbelievable.However I will refund her half of the total on the Invoice and send her a check including a receipt with the new total.I am only willing to do this to get this over with not because we are admitting faultI will give her time to go make new fiction novels with other contractors .thank you,Octavio G***President

The job at *** *** *** ** *** *** *** has been completed to the fullest extent of ourproposal*** has been extremely difficult to satisfy, the job was completed and payed in full by ***on July 8th, we sent her an Invoice just like we send to every client we have ever done business
withShewas upset because she was not given a receipt*** is the only client in all of our years in businesswho has had a problem with an Invoice instead of a receipt; however I told my Estimator Cristian G** topersonally take *** an Invoice with a Paid in Full Stamp and to address an issue with the doorbellwhich *** told Cristian we brokeCristian noticed a loose wire to the doorbell and proceeded to fix it.When he finished he tested it and it worked; however *** was not satisfied, she told Cristian that shewas sure her doorbell made a “DING....DONG” sound and now it was only a “DING” Cristian explained to*** that by simply putting the wire back in place would not change the way the doorbell sounds.*** also rejected the Invoice with the PAID IN FULL stamp and demanded to Cristian that one of theOctavios would need to go to her house and personally take her a Receipt with Octavios signature shealso stated to Cristian “she wants a receipt because she did not believe Octavio’s Painting, LLC wouldpay the Gross Receipt Tax”.*** made contact with our office and spoke with Mrs*** demanding that one of the Octavios callher because she suddenly found areas that needed to be touched up and to get the receiptWe doadmit that Octavio Sror Octavio Jrdid not personally call her back like she wanted however we didhave Mrs*** set up an appointment to take care of any touch upsI told Cristian to take a receiptbook and give her a receipt like she wants, I told him to take a crew to finish whatever touch ups shewanted*** pointed out the touch ups that she wanted and she said she had been doing research onthe internet and she was convinced that we did not use enough paint therefore she wanted anothercoat of paint on the SoffitAt this point we are extremely frustrated because the touch ups she wantedwhere on the FASCIA which we did not doThe FASCIA was already done by a different company who*** had hired prior to hiring Octavio’s Painting who she stated did not want to finish the job.......now Iunderstand whyNevertheless I told my crew to just do what she asked and let’s get it over with.The crew began the touch ups on the FASCIA however *** was not satisfied, she told the crew thatthey had to completely cover the stucco with plastic because that’s what the proposal statedThe crewexplained to *** that there was no need to cover the stucco because they were simply doing touchupsShe told them that if they did not do the job the way she said then they can just leaveThe crewcalled me to ask what they should do, I told them to leaveCristian had not yet arrived to ***’s housetherefore he did not give *** the receiptMy solution would be to give her the receipt I would alsoput on another coat of paint if and only if a Sherwin Williams Representative goes to ***’s house tomeasure the Mil thickness and states it needs itIf the Rep does not feel the coat is too thin than we willnot paint it over againWe are professionals and we know how to do our jobs, *** thinks she can do alittle research on the internet and suddenly be an expertI also disagree with her statement of“Octavio’s Painting is causing a delay in the installation of her guttersWe only painted the soffit anddoor jambs of her houseGutters are usually installed over the FASCIA therefore we are not delayinganything and are not responsible for any damages