Octavio's Painting, LLC

The company we use to clean the carpets completes an evaluation of the carpet and notifies us of any damagesIf there are damages, they let us know if they can treat them or if they recommend replacing the carpet. Recommending replacement is not to their advantage as they would rather
shampoo the carpets for us. However, when they inspected your previous apartment, they did find pet damage and recommended replacement. We realize there was never a pet listed on the lease agreementThis resident was the very first resident and only resident to live in that particular apartment. Perhaps there was a visiting pet at some point that could have caused the damage. Since there is no other resident that has lived in this apartment home, there is no other source for the pet damage and the charges are valid

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Revdex.com Note: *** called consumer and verbally accepted her response that she is satisfied with the outcome and would like the refund check mailed to her

Complaint: ***
I am rejecting this response because:Response to Revdex.com Sept 2016.docx.Last Modified: Sept8, 2016It is amazing how Octavio’s Painting has created answers without any truth to themI was never offered nor given even an invoice with a stamp ‘paid in full’ I never got anything resembling a receipt; even an invoice with ‘paid in full’ on itI have repeatedly asked for some form of receipt, but have never been one. In spite of what Octavio’s Painting says, they did in fact paint some of the fasciaIn addition the gutter installation was delayed as one cannot install gutters when waiting for repair work to be done both to the fascia and soffitThey were aware of this all along The exterior paint job had to be finished so I could have the gutters installedIt is monsoon season, it rains a lot I hired another company to apply a second coat of paint and do the repairs so I could then have the gutters installed I never told any ‘crew’ to leave if they did not do the repairs as I wantedThis was decided by Octavio and by Cristian *** when Cristian *** called Octavio on his phone and they were told to leave In fact, I was surprised that they were leaving with no attempt to get the repair work done. Octavio’s Painting did not do any of the repairs including repair of the damage that Octavio did Even per the initial proposal they were to fill in holes and cracks but Octavio’s painting did not do that(I am not referring to the spaces between boards but actual cracks in the boardsSee the initial proposal that clearly says to repair holes and cracks).Octavio Sr damaged the garage door and this also had to be repaired by another company I showed this to Cristian *** prior to my having it repaired He said it would be repairedIt was not done.There was also a hole in the wood that needed to be filled inCristian *** said they would repair itHowever, Octavio just painted over itThe company I had do the repair work cut out the area which was decayed and filled it in with the a material made for that and only then painted over itThis company also fixed the damage that was done to the garage door by Octavio’s knifeThey also fixed some other damages, and filled in some cracks I never said the crew had to completely cover the stuccoIn fact, Octavio never came to see what needed to be repaired, but sent Cristian *** and a helper The response that Octavio’s Painting made to the Revdex.com says the crew began touched upsHowever, they never began touch ups at all nor did they do any repair workThey just left after Cristian *** called and spoke to Octavio on the phoneThey walked away. In addition, no one ever suggested to me that Sherwin Williams should measure the depth of the paint jobThis appears to be in the imagination of Octavio’s Painting. I have since had another company examine the paint job that was done and the repairs that had to be doneI was told that only one coat had been applied and the paint job was very thinThey repaired the work that Octavio’s did and the damage Octavio’s Painting didI paid this other company for the repair work and am satisfied.Prior to painting the exterior trim on my house I showed Cristian *** the Sales person what had to be painted and he sent me the proposal (it was missing some items I told Cristian and he assured me it would be done) However, to my surprise, I had to go around the house more times showing new people who showed up what had to be done as they did not know and asked me to show them In the end, the day of the painting, Octavio Srthe owner came to paintI had never even met him before he arrived and I also had to show him what needed done as he did not know In fact, when he arrived, I asked him who he was as I had never met him before Walking around the house was difficult for me to do as I have significant back problemsTherefore, Instead of going over what needed to be done once, I did that four timesThere appears to be no communication between and among them. Although I was told there is a warranty of two years, I have nothing that indicates the warranty. This is a receipt for repair and painting of my exterior trim by *** *** that I had done on Sept3, after Octavio's Painting painted on July 8, I could not wait any longer for the repairs and painting to be done as I needed to have Gutters installed as we are having monsoon rains now and need the gutters. My proposal for resolution is to refund the money I paid to Octavio's Painting as they did not do what they had said they would do and created some damages in addition to the paintingI paid them $on July 8, 2016, the day Octavio Srpainted with Check No***I have also spent many hours since Octavio's did the painting on trying to resolve the problem and then filing a complaint. Revdex.com Complaint No*** Thank you, *** ***###-###-####
[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Concern was reported on 8/31/at 9:AMThe Superintendent of Maintenance viewed the apartment on 8/31/and he believed only the HVAC and ducts needed to be cleaned however, it was decided to have the air quality tested in the apartment due to the residents’ concernsApartment was
scheduled to be tested on 9/1/at 2:PM however, the company was early and completed the testing earlier in the dayDue to the Labor Day holiday, the results were not received until 9/6/at 4:PM. Results confirmed no cause for concernHVAC system was cleaned yesterday (9/7/2017) and air duct cleaning is scheduled for today (9/8/2017). Air quality results have been provided to resident via email

The cleaning company did break a water line in the kitchen of the unit above the customer complaining. Both units were addressed immediately same day. The customer's computer was not near the water that came into his apartment. He described it as being on the bathroom sink.
No water from upstairs fell onto the bathroom sinkA third party professional company arrived within minutes to inspect and repair. The third party company specializes in mold remediation and stated there was no mold in the apartment. No mold was reported by the customer and no mold was seen by the apartment management staff. The cleaning company was given the information regarding the customers computer. As of today the cleaning company reported due to the location of the computer they did not feel it was malfunctioning due to anything that happened as a result of the water leakThank you

I am rejecting this response because:Re: ID#*** - Octavio's PaintingTo address letter dated 1/8/2018I asked Octavio Painting which was better to have house stuccoed first or painted first he said it didn't make any differenceThere were two other people who say the paint on the garage above the door it was long paint brush strokes over garage doorI called Ana about it and asked someone to come out and look at it no one did, called her back she said "she believed me so I called stucco person to see if he could just stucco over paint marks he said no the front of garage needed to be stuccoed over so he didI asked Octavio to pay for the stucco they wrote a check for I called Anna to tell her so over paid she said it was for stucco I explained how nice of her to pay for Pete's stuccoThen Octavio came out to check problem with fireplace door it was stuccoed overI never asked him to take off stucco I didn't know exactly where door was now except toward bottom of fireplace showed him the one in back he charged me for paint fireplace door in front but didn't paint it that was the money I asked for backAll my gates were painted shut I didn't asked him to do anything above that I took care of them, back patio door jam not sanded took care of thatI told Anna there was some items left off of quote she said don't worry we will take care of every thingI called set up appointment to have garage looked at before stucco they did not show upI go to work at 9:am Mon-Wed-Fri, am Tues-Thur try to set up 9:am appointment take care of terminal ill people write every appointment in day calendarI did not forget appointment she didOctavio was running late for appointment another time he didn't call I did she said he would be lateI told her I could not waitThey show up another time without calling or setting up timeI was in Palacitas workingI told Anna I would have my next door neighbor come over and open garage she said they couldn't waitAll I'm asked for is the + tax for the fireplace door, that he did not do the painting on
Thanks,
*** ***

Complaint Response:Mrs*** *** officially became our customer Monday June 26, On this day we began the work listed on original proposal, plus additional work added on which is listed on invoice.Mrs*** had gotten the whole house re-stuccoed by a different company and
while our company painted the garage door and jamb; she called to mention that our men had gotten a little bit of paint on the stucco partOwner Octavio Jrsaid he would go take a look at it, but Mrs. *** had said she just got her stucco guy to re stucco the whole front of the house again, where the garage was on (which was unnecessary to do the whole front part just for a little spot as she had claimed )Octavio Jrasked if she had at least taken a picture of what she wasclaiming before she had her stucco guy work on it, but she said noAfter this we now had agreed to pay the stucco guy for re stuccoing the front part of the house even though Octavio still thought it was very unnecessary for him to do He was asking for $200.00.She also started mentioning that the garage door needed a couple touch upsAna, our office manager was communicating with her on these issues and she had put her back on the schedule so Octavio Jr can go out there himself to see any issues and fix them on his own*** agreed and accepted to the day and timeShe said she would not be there but would leave the key under the planter so Octavio could get the paint from her garageJrshowed up to find that the key was not thereAna called her to see where she had misplaced it only to find out that she had forgot Octavio Jr was going that day and she had not left the keyShe wanted him to wait there untilshe could get a hold of her neighbors so they could go over and open the garage doorBy this time Jr had left to go to his next appointment, as she (*** ***) understood it was her own faultShe kept asking if he could go back, but by this time she was just taking Octavio’s and staff members busy and important schedule for granted.She also complained that one 5xmetal piece in one of the fireplaces had not been painted, as her stucco guy had stuccoed over it, and needed this painted as well as it was on the invoice. Office manager Ana, spoke to her again about this matter and was instructed to tell *** *** that a final check would be sent out to herThis check was $to pay for the stucco guy plus $for *** to keep for any touchups that *** was complaining about i.ethe metal and garage touch upsShe said okay and even told us again that she would not be home to receive this check but that she was going to leave the key for the garage door again so we could place the check in some magazines behind her truckOctavio Jrwent again not being able to find the garage key again so he just hid it in the front doorAna instructed *** on where the check was left and that was it.A couple days later, Ana receives another call asking when Jr was going to finish the touchups. Ana reminded her once again that she had already told her Octavio was not going back out there and that the check was to cover for the rest of her complaintsShe responded back very confused stating that she was not aware of that and that she had given all the money on the check to her stucco guyAna apologized and reminded her that only $was for her stucco guy as he had requested and the rest was for herShe got very upset and yelled at Ana and even hung up on her. Ana did not call her back*** had called again a day or so later and apologized to Ana and asked if Octavio can go back and check the metal again*** had heard an old voicemail that Ana had left her asking her when it would be okay for Octavio Jr to go out there and check the workShe believed it was a recent message but Ana respectfully explained to her once again the situation and that Octavio was no longer going out there, nor was he going to be paying her any more moneyShe got upset again saying she was going to get an attorney and make a compliant to the Revdex.com and hung up on Ana one more time.This was the last we heard of *** *** and we are very frustrated to have dealt with someone so disrespectful and forgetful about these issuesOctavio felt she took advantage of his business and his staff as he was more than nice to her and even agreed to pay as much as he didfor stucco that didn’t even have to be re stuccoedThis was probably an advantage on her stucco guy as she felt he had to re stucco a whole wall, when in reality there is never a need to re stucco a whole wall for a small portion of paint splatterAlso, he sent extra money that was to cover for more than what she was asking in touchups (both garage door and metal)The 5xpiece of metal that she keeps complaining about can literally be a 5-minute job and was not our fault that her stucco guy stuccoed over it which would not have even been able to paint over the metal if they had stuccoed itThe garage door which needed touch ups would not even need us to pay her extra for it as we still did in order for us not to have to work with her anymoreShe already had the paint in her garage, Octavio could have easily just touched it up for free.Octavio has never dealt with someone like this and tried to make her happy but just kept wasting his time by constantly going out to a key less home or being stood up because she couldn’t rememberHe is not willing to pay another cent to her as it was not his fault for her giving all the money to her stucco guyWe are done working with her and hope she can finally clearly understand the situation as it has been repeated to her plenty of times.Best of regards,Octavio's Painting LLC

Please send the computer to Price Brothers Management *** *** *** *** *** Overland Park, KS 66213 Attention: *** *** and we will have your computer checked for damage. If we find that it was damaged from water we will contact you.Thank you