I received a Mossberg MVP Predator in .224 Valkyrie from a vendor in Texas. Prior to transfer, I inspected the firearm. It was in bad condition, it looked like a used firearm. I had heard that Mossberg was good to work with so I took pictures and brought it home. I immediately tried to contact the vendor, and Mossberg. Being as it was Saturday, neither was open when I tried to call. I did send e-mails with the pictures to both of them. I contacted O.F. Mossberg and sons a few minutes ago.
I spoke to a woman and after having to ask her name she told me it was
"Farrah". After I explained the condition of the gun, she was condescending, arrogant. She told me that I should have refused it at the FFL transfer. She then went on to tell me that the bluing issue may or may not be covered by warranty, and that the rust on the bolt face can be cleaned. I told her I paid for a new gun, not one that had rust on the ejector pin. NOT ONCE did she apologize for the condition of the gun. I listened to her tell me what their policy was on guns. I then told her that not once did she apologize. I told her what I wanted to hear from her was that "I'm very sorry sir that you received a gun in this condition from us. Please send it back -we will pay for return shipping, we'll either completely repair the gun, replacing parts that are not within our high standards or we will replace the gun". I didn't hear that and after I told her that, she apologized for me feeling that way. As it stands now-I have to pay for return shipping, and they will have the gun 6-8 weeks and she said they would not replace the bolt-that they would clean it! I don't want a bolt that had rust and was cleaned anywhere in a gun-especially the bolt-rust will come back! If this is their attitude- they can forget about me as a customer- and I will make sure I contact the BBB, and possibly the ATF on it possibly being sold as a new gun when it clearly looks used.
To whom it may concern,
As per my conversation this morning with *** *** I have agreed to give him a full refund without any restocking fee, the total for the refund will we $for order number ***
Best Regards,
***
***
Customer Service Manager
Dear *** *** (Revdex.com)
In reference to *** *** complaint about our company, I would like to provide our
explanation on this situation, and let you know what we have done to assist *** *** with his*** *** shotgunI would like to start by saying that *** *** *** shotgun (serial number ***), was manufactured and sold by *** in July of The Warranty policy stated in the owner’s manual (page 24) is a two (2) year limited warranty for the original purchaser of this model shotgun*** *** first contacted us to service his shotgun in February, Despite the fact that the shotgun was no longer under warranty, we asked for him to send it to us, and told him that we would fix it for him at no chargeWe received his shotgun for service on March 2, At that time, due to a lack of replacement parts, there was a delay servicing his shotgun However, when we got the parts and replaced the entire Trigger Housing Assembly at no cost, we expedited the gun to him overnight at our expense via *** (tracking number: ***)When *** *** received the shotgun back from us he claimed that the camouflage on the shotgun was damaged during transit, and that he was not able to install the field barrel on the shotgun. Even though we had just serviced his shotgun, and found no problems with his barrel fitting to the action, and had returned it to him in new packaging in order to prevent transit damage, we sent him a pre-paid label to pick up the shotgun at our expense Once we received the shotgun, we re-camouflaged the entire shotgun, and replaced the pressure spring on the field barrel, as a means of making the barrel assembly easier for *** *** to assemble. We returned the shotgun on June 24, via *** (tracking number: ***). This time, when *** *** received the shotgun, he claimed the barrels were damaged. Again, we sent another label to bring the shotgun back, receiving it on September 5th 2013. At that time we did not have slug barrels in stock. Immediately upon receipt of slug barrels, we tested the shotgun with both his slug and field barrels, inspected the shotgun and barrels, and shipped the entire package back to him on October 22nd via *** 2nd Day (tracking number: ***)When *** *** received his shotgun he again claimed the field barrel would not fit on the action. Despite the fact that we had just tested that barrel on his shotgun, a week later we sent him a new barrel. When he received the new barrel he claimed the new barrel was damaged also.
It was at this time that *** *** asked for a refund of the purchase price of his shotgun. He requested a refund of the MSRP ($897) I explained to him that I did not have authorization to process a refund for this amount without a receipt or some other document that would indicate when, where or for how much he had purchased the shotgun. In order to process his request, we sent him another prepaid label to send the shotgun back to us, and again asked *** *** to send a copy of his purchase receipt. He claimed he did not have one We received the shotgun back on December 29, with no receipt
In January, 2015, I spoke to *** *** to advise him that without a receipt we could not refund the amount he was requesting. I explained that because this shotgun was manufactured in 2005, was out of warranty, and *** *** could not provide a purchase receipt or any indication that he was the original purchaser, *** *** *** (VP Sales and Marketing) authorized me to refund him the amount of $725, which was the Suggested Retail Price for this particular model shotgunWe mailed the refund check to *** *** on January 9, via *** (overnight tracking number ***), but for some reason *** ran into a delivery issue and could not deliver the check until January 21, 2015. The *** receipt was signed by *** ***, and the check was cashed on January 28,
In conclusion, despite the fact that the shotgun had been sold by *** in and had a two (2) year limited warranty, we made a good-faith effort to satisfy this customer. Despite multiple tests, re-camouflage and inspections by us, he continued to find fault with some element of the shotgun. Despite the fact that he could not produce a receipt or any information about when and where he purchased the shotgun, we honored the limited warranty and refunded what we believe is a fair retail price for a model. Since *** *** has accepted the check and cashed it, and because we firmly believe that we have fully honored our Limited Warranty, we consider this matter to be closed in its entirety
Best Regards,
*** ***
Customer Service Manager
O.F* & Sons,Inc*** *** ***
*** *** *** *** *** *** *** *** *** ***
*** * ***
Dear Mr***,
first of all I do sincerely apologize for the inconvenience this has caused you, the reason we have not been able to service your gun we have been waiting on some parts from our vendorHowever, I will have your gun replaced with a new one and get it shipped to you as soon as
possibleif you have any questions please feel free to call our toll free number and ask for me.Best Regards,
*** ***
Customer Service Manager
***
Complaint Information:
text-align: left;" valign="top"> Customer complaint is with our independent service center in Canada, *** ***The gun was received at *** *** in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, I was notified on 12/that *** *** was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called *** *** the same day at 3:12pm*** *** was informed we would send a call tag for the return at no cost to himHe was also informed we would send a complete housing assembly air express to *** *** from our service center in TexasThe parts arrived at the service center on 12/*** *** was unable to reach *** *** on the first attempt but did contact him on 1/When the return call tag was sent, *** *** made contact with *** *** the same day to arrange the returnSince this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about *** *** or Mossberg
Dear *** ***
Please accept my most sincere apologies for the inconvenience this has caused you, we do like to take care of our customers and back up our product 100%, after looking into your situation on the clip, I noticed in our system that we did send you the clip via ***
2nd Day on Feb 12th 2015, tracking number: ***I am not sure what happened with *** that they did not deliver it on time as scheduled, after tracking down the package I noticed that it just got delivered to you today Feb 23rd if you accept I would like to send you two extra clips at no charge for the inconvenience, please let me know so that I can make arrangements to send them to you express and provide you tracking number
Best Regards,
*** ***Customer Service Manager
%
To whom it may concern,
First of all I would like to apologize for the delay on the responseafter reading Mr*** complaint I would like to say that I do apologize for any misunderstanding, but I would like to say that I have never disrespected any of our customers, I have been with
Mossberg for yrs and in customer service, I have always told our customers that my job is to take care of them, I have always tried to do everything in my power to make our customers happyI am sorry to say but I can not admit to something I did not do, I never yelled to Mr*** or talked over him, that of course would be very unprofessional to do.if at any time I made Mr*** feel this way, I sincerely apologize
in reference to Mr*** rifle it has been serviced and was sent back to him on 12/15/
once again, my apologies for any misunderstanding and inconvenience
Javier C***
Product Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:What I state is TRUE!! You were very disrespectful towards me. I am a grown man, not a kid!! Things were done to my Rifle without my consent. Someone at your place, management, was very rude to me. I am demanding a partial refund of $150. I do not deserve to be spoken to or kept in the dark in regards to the repair on my rifle. Your calls are recorded. Play them back and you will hear what I am talking about. I AM NOT LYING!! I have better things to do than write the Revdex.com about the ignorance of your Company. Yes, my Rifle was returned, with missing items. Had to send emails and calls in regards to this also. Never heard back from your customer service in regards to this. I also called to speak to your GM. Guess what, no return call. You got my money for the Rifle and that is that. Refund partial amount requested. I should not have to go through all this!!
Sincerely,
[redacted]
Complaint Information: Customer complaint is with our independent service center in Canada, [redacted]. The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, 2015. I was notified on 12/28 that [redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm. [redacted] was informed we would send a call tag for the return at no cost to him. He was also informed we would send a complete housing assembly air express to [redacted] from our service center in Texas. The parts arrived at the service center on 12/31. [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/21. When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the return. Since this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, as per my conversation today with Mr. [redacted] we have agreed that I will send him a pre-paid label to return his gun along with the original receipt of purchase, once I get the gun and the receipt I will submit it for a full refund.
Best Regards,
Javier C[redacted]
Product Service Manager
Mossberg customer service/repair. So far, not good. Received a new MVP Scout rifle and when I tried to mount a scope I discovered the rail was clearly out of alignment (how did it get out of the factory?). The rail was obviously rotated on the muzzle end to the right of the stock end (twisted) and apparent to the naked eye. Sent the rifle in to El Paso center as instructed. Rifle arrived per UPS 10 days ago yet I have not been notified it has been logged in even though the company said they would inform me. Was also disappointed I had to pay $32 shipping. Great companies will provide you with a postage paid shipping label...
Review: I bought a Mossberg Model: Mossberg International Silver Reserve I Field over and under (Double Barrel) shotgun last year. The gun has a design flaw in that the safety switch is defective (By design) and the gun will "Double Fire" on intermittently. Im very concerned about this because if the second barrel doesnt fire, it may create a Hair Trigger condition and go off unexpectedly if bumped of knocked. I sent it back but never got it returned to me.I had a gunsmith look at this and he says this is a design flaw and most likely cannot be corrected. See YouTube video showing the problem: [redacted]Desired Settlement: Refund for the entire amount.
Business
Response:
To whom it may concern,
[redacted] has been contacted via phone today Thursday Oct 10, 2013. Arrangements have been done with customer to have gun replaced with a new one.
Regards,
Customer Service Manager
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I did receive a phone call from the company any they said they would send a newer model as a replacement and assured me this model did not fail as the older model. But I have not received anything from them nor heard anything else from them.
Please send new firearm to my FFL,were it was purchased.
Business
Response:
Business Response /* (1000, 8, 2013/06/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@maverickarms.com
Called customer and left voice mail to contact me so that I can assist him with this issue, once customer calls me I will take the necessary measures to find the besto solution for him.
Review: I shot maybe 5 shells through the gun after jamming then the bolt locked up. Had to send gun in for warranty. They received the gun on 6/4/15 and they still have the gun as of today 7/6/15. Keep getting call back in a couple days, now I get waiting for parts , can't replace , money back or anything. Just wait. Thanks for taking my money .Desired Settlement: Send new gun , money, upgrade my weapon for my inconvenience.
Business
Response:
Dear Mr. [redacted],first of all I do sincerely apologize for the inconvenience this has caused you, the reason we have not been able to service your gun we have been waiting on some parts from our vendor. However, I will have your gun replaced with a new one and get it shipped to you as soon as possible. if you have any questions please feel free to call our toll free number and ask for me.Best Regards,[redacted]Customer Service Manager[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: Mossburg WILL NOT Send repair parts to a Gunsmith for service. ALL I NEED IS ONE GxxxM part but since I don't hold a gunsmith coarse certificate they won't send a Buffer.I have 18 years of work history, USMC 2111, Factory HEAD gunsmith for [redacted] MFG, [redacted] Gunsmith, Gunsmith for [redacted] and [redacted] Co. I hold 3 FFL's !!! And **0/3 SOT. ( I build MG's and Silencers for Police departments's) My company is under contract to other Gunmakers to show them how to run a gun company how to drill and rifle barrels. And Mossburg's useless customer service department will not ship me a rubber buffer part just because I don't have a Magic gunsmith course paper. Like that would make me a gunsmith. A useless coarse like a corespondents coarse or a DVD mail order set, I will show all our practical rifle class competitions, Zombie shoot, 3 Gun, Trap, Hunters & sportsman just how good Mossturd is. How good their customer support is how they value their customers after the sale.
Product_Or_Service: Gun
Desired Settlement: DesiredSettlementID: Other (requires explanation)
SEND ME the buffer for a 9200 12g.
Business
Response:
Business Response /* (1000, 12, 2013/08/19) */
The component that this customer is seeking is a safety-critical part for a shotgun. This company's long-standing policy is to restrict distribution of safety-critical parts to certified Mossberg Armorers or qualified gunsmiths only. This policy was designed and written for the safety of our customers. Without any documentation from this customer we were unable to determine his qualifications. Because of this, we offered the customer the opportunity to send the firearm to us for installation of that particular component. He refused to do so. In the alternative, customer was offered to send in the broken part for a one-for-one replacement: that plus some written indication of his experience would have allowed us to make the replacement. Customer refused this option as well. As you can see from his derogatory characterizations of Mossberg, he has taken exeception to our policy and refused our offers to assist. We will make one more attempt to contact the customer to assist him in this matter, but will not alter our long-standing policy or committment to the safety of our customers.
I received a Mossberg MVP Predator in .224 Valkyrie from a vendor in Texas. Prior to transfer, I inspected the firearm. It was in bad condition, it looked like a used firearm. I had heard that Mossberg was good to work with so I took pictures and brought it home. I immediately tried to contact the vendor, and Mossberg. Being as it was Saturday, neither was open when I tried to call. I did send e-mails with the pictures to both of them. I contacted O.F. Mossberg and sons a few minutes ago.
I spoke to a woman and after having to ask her name she told me it was
"Farrah". After I explained the condition of the gun, she was condescending, arrogant. She told me that I should have refused it at the FFL transfer. She then went on to tell me that the bluing issue may or may not be covered by warranty, and that the rust on the bolt face can be cleaned. I told her I paid for a new gun, not one that had rust on the ejector pin. NOT ONCE did she apologize for the condition of the gun. I listened to her tell me what their policy was on guns. I then told her that not once did she apologize. I told her what I wanted to hear from her was that "I'm very sorry sir that you received a gun in this condition from us. Please send it back -we will pay for return shipping, we'll either completely repair the gun, replacing parts that are not within our high standards or we will replace the gun". I didn't hear that and after I told her that, she apologized for me feeling that way. As it stands now-I have to pay for return shipping, and they will have the gun 6-8 weeks and she said they would not replace the bolt-that they would clean it! I don't want a bolt that had rust and was cleaned anywhere in a gun-especially the bolt-rust will come back! If this is their attitude- they can forget about me as a customer- and I will make sure I contact the BBB, and possibly the ATF on it possibly being sold as a new gun when it clearly looks used.
To whom it may concern,
As per my conversation this morning with *** *** I have agreed to give him a full refund without any restocking fee, the total for the refund will we $for order number ***
Best Regards,
***
***
Customer Service Manager
Dear *** *** (Revdex.com)
* & Sons,Inc*** *** ***
In reference to *** *** complaint about our company, I would like to provide our
explanation on this situation, and let you know what we have done to assist *** *** with his*** *** shotgunI would like to start by saying that *** *** *** shotgun (serial number ***), was manufactured and sold by *** in July of The Warranty policy stated in the owner’s manual (page 24) is a two (2) year limited warranty for the original purchaser of this model shotgun*** *** first contacted us to service his shotgun in February, Despite the fact that the shotgun was no longer under warranty, we asked for him to send it to us, and told him that we would fix it for him at no chargeWe received his shotgun for service on March 2, At that time, due to a lack of replacement parts, there was a delay servicing his shotgun However, when we got the parts and replaced the entire Trigger Housing Assembly at no cost, we expedited the gun to him overnight at our expense via *** (tracking number: ***)When *** *** received the shotgun back from us he claimed that the camouflage on the shotgun was damaged during transit, and that he was not able to install the field barrel on the shotgun. Even though we had just serviced his shotgun, and found no problems with his barrel fitting to the action, and had returned it to him in new packaging in order to prevent transit damage, we sent him a pre-paid label to pick up the shotgun at our expense Once we received the shotgun, we re-camouflaged the entire shotgun, and replaced the pressure spring on the field barrel, as a means of making the barrel assembly easier for *** *** to assemble. We returned the shotgun on June 24, via *** (tracking number: ***). This time, when *** *** received the shotgun, he claimed the barrels were damaged. Again, we sent another label to bring the shotgun back, receiving it on September 5th 2013. At that time we did not have slug barrels in stock. Immediately upon receipt of slug barrels, we tested the shotgun with both his slug and field barrels, inspected the shotgun and barrels, and shipped the entire package back to him on October 22nd via *** 2nd Day (tracking number: ***)When *** *** received his shotgun he again claimed the field barrel would not fit on the action. Despite the fact that we had just tested that barrel on his shotgun, a week later we sent him a new barrel. When he received the new barrel he claimed the new barrel was damaged also.
It was at this time that *** *** asked for a refund of the purchase price of his shotgun. He requested a refund of the MSRP ($897) I explained to him that I did not have authorization to process a refund for this amount without a receipt or some other document that would indicate when, where or for how much he had purchased the shotgun. In order to process his request, we sent him another prepaid label to send the shotgun back to us, and again asked *** *** to send a copy of his purchase receipt. He claimed he did not have one We received the shotgun back on December 29, with no receipt
In January, 2015, I spoke to *** *** to advise him that without a receipt we could not refund the amount he was requesting. I explained that because this shotgun was manufactured in 2005, was out of warranty, and *** *** could not provide a purchase receipt or any indication that he was the original purchaser, *** *** *** (VP Sales and Marketing) authorized me to refund him the amount of $725, which was the Suggested Retail Price for this particular model shotgunWe mailed the refund check to *** *** on January 9, via *** (overnight tracking number ***), but for some reason *** ran into a delivery issue and could not deliver the check until January 21, 2015. The *** receipt was signed by *** ***, and the check was cashed on January 28,
In conclusion, despite the fact that the shotgun had been sold by *** in and had a two (2) year limited warranty, we made a good-faith effort to satisfy this customer. Despite multiple tests, re-camouflage and inspections by us, he continued to find fault with some element of the shotgun. Despite the fact that he could not produce a receipt or any information about when and where he purchased the shotgun, we honored the limited warranty and refunded what we believe is a fair retail price for a model. Since *** *** has accepted the check and cashed it, and because we firmly believe that we have fully honored our Limited Warranty, we consider this matter to be closed in its entirety
Best Regards,
*** ***
Customer Service Manager
O.F
*** *** *** *** *** *** *** *** *** ***
*** * ***
Dear Mr***,
first of all I do sincerely apologize for the inconvenience this has caused you, the reason we have not been able to service your gun we have been waiting on some parts from our vendorHowever, I will have your gun replaced with a new one and get it shipped to you as soon as
possibleif you have any questions please feel free to call our toll free number and ask for me.Best Regards,
*** ***
Customer Service Manager
***
Complaint Information:
text-align: left;" valign="top"> Customer complaint is with our independent service center in Canada, *** ***The gun was received at *** *** in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, I was notified on 12/that *** *** was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called *** *** the same day at 3:12pm*** *** was informed we would send a call tag for the return at no cost to himHe was also informed we would send a complete housing assembly air express to *** *** from our service center in TexasThe parts arrived at the service center on 12/*** *** was unable to reach *** *** on the first attempt but did contact him on 1/When the return call tag was sent, *** *** made contact with *** *** the same day to arrange the returnSince this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about *** *** or Mossberg
Dear *** ***
Please accept my most sincere apologies for the inconvenience this has caused you, we do like to take care of our customers and back up our product 100%, after looking into your situation on the clip, I noticed in our system that we did send you the clip via ***
2nd Day on Feb 12th 2015, tracking number: ***I am not sure what happened with *** that they did not deliver it on time as scheduled, after tracking down the package I noticed that it just got delivered to you today Feb 23rd if you accept I would like to send you two extra clips at no charge for the inconvenience, please let me know so that I can make arrangements to send them to you express and provide you tracking number
Best Regards,
*** ***Customer Service Manager
%
To whom it may concern,
First of all I would like to apologize for the delay on the responseafter reading Mr*** complaint I would like to say that I do apologize for any misunderstanding, but I would like to say that I have never disrespected any of our customers, I have been with
Mossberg for yrs and in customer service, I have always told our customers that my job is to take care of them, I have always tried to do everything in my power to make our customers happyI am sorry to say but I can not admit to something I did not do, I never yelled to Mr*** or talked over him, that of course would be very unprofessional to do.if at any time I made Mr*** feel this way, I sincerely apologize
in reference to Mr*** rifle it has been serviced and was sent back to him on 12/15/
once again, my apologies for any misunderstanding and inconvenience
Javier C***
Product Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern,
I will contact Mr. [redacted] via telephone to resolve this issue and send him a new stock,
Regards,
Javier C[redacted]
Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:What I state is TRUE!! You were very disrespectful towards me. I am a grown man, not a kid!! Things were done to my Rifle without my consent. Someone at your place, management, was very rude to me. I am demanding a partial refund of $150. I do not deserve to be spoken to or kept in the dark in regards to the repair on my rifle. Your calls are recorded. Play them back and you will hear what I am talking about. I AM NOT LYING!! I have better things to do than write the Revdex.com about the ignorance of your Company. Yes, my Rifle was returned, with missing items. Had to send emails and calls in regards to this also. Never heard back from your customer service in regards to this. I also called to speak to your GM. Guess what, no return call. You got my money for the Rifle and that is that. Refund partial amount requested. I should not have to go through all this!!
Sincerely,
[redacted]
Complaint Information: Customer complaint is with our independent service center in Canada, [redacted]. The gun was received at [redacted] in Canada the first week of May, 2105, repairs were completed and shipped back to the customer on May 8, 2015. I was notified on 12/28 that [redacted] was trying to contact our corporate offices on 12/28, this message was transferred to our service center manager who then called [redacted] the same day at 3:12pm. [redacted] was informed we would send a call tag for the return at no cost to him. He was also informed we would send a complete housing assembly air express to [redacted] from our service center in Texas. The parts arrived at the service center on 12/31. [redacted] was unable to reach [redacted] on the first attempt but did contact him on 1/21. When the return call tag was sent, [redacted] made contact with [redacted] the same day to arrange the return. Since this matter is being handled in accordance with our Limited Warranty, we believe that it is too soon to draw any conclusions about [redacted] or Mossberg.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern, as per my conversation today with Mr. [redacted] we have agreed that I will send him a pre-paid label to return his gun along with the original receipt of purchase, once I get the gun and the receipt I will submit it for a full refund.
Best Regards,
Javier C[redacted]
Product Service Manager
Mossberg customer service/repair. So far, not good. Received a new MVP Scout rifle and when I tried to mount a scope I discovered the rail was clearly out of alignment (how did it get out of the factory?). The rail was obviously rotated on the muzzle end to the right of the stock end (twisted) and apparent to the naked eye. Sent the rifle in to El Paso center as instructed. Rifle arrived per UPS 10 days ago yet I have not been notified it has been logged in even though the company said they would inform me. Was also disappointed I had to pay $32 shipping. Great companies will provide you with a postage paid shipping label...
Review: I bought a Mossberg Model: Mossberg International Silver Reserve I Field over and under (Double Barrel) shotgun last year. The gun has a design flaw in that the safety switch is defective (By design) and the gun will "Double Fire" on intermittently. Im very concerned about this because if the second barrel doesnt fire, it may create a Hair Trigger condition and go off unexpectedly if bumped of knocked. I sent it back but never got it returned to me.I had a gunsmith look at this and he says this is a design flaw and most likely cannot be corrected. See YouTube video showing the problem: [redacted]Desired Settlement: Refund for the entire amount.
Business
Response:
To whom it may concern,
[redacted] has been contacted via phone today Thursday Oct 10, 2013. Arrangements have been done with customer to have gun replaced with a new one.
Regards,
Customer Service Manager
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I did receive a phone call from the company any they said they would send a newer model as a replacement and assured me this model did not fail as the older model. But I have not received anything from them nor heard anything else from them.
Sincerely,
Review: Purchased faulty firearm. Model T71 never cycled,and parts fell out after first shot. Returned in Feb. No contact since.
Product_Or_Service: 715T
Desired Settlement: DesiredSettlementID: Replacement
Please send new firearm to my FFL,were it was purchased.
Business
Response:
Business Response /* (1000, 8, 2013/06/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@maverickarms.com
Called customer and left voice mail to contact me so that I can assist him with this issue, once customer calls me I will take the necessary measures to find the besto solution for him.
regards,
Customer Service Manager
Review: I shot maybe 5 shells through the gun after jamming then the bolt locked up. Had to send gun in for warranty. They received the gun on 6/4/15 and they still have the gun as of today 7/6/15. Keep getting call back in a couple days, now I get waiting for parts , can't replace , money back or anything. Just wait. Thanks for taking my money .Desired Settlement: Send new gun , money, upgrade my weapon for my inconvenience.
Business
Response:
Dear Mr. [redacted],first of all I do sincerely apologize for the inconvenience this has caused you, the reason we have not been able to service your gun we have been waiting on some parts from our vendor. However, I will have your gun replaced with a new one and get it shipped to you as soon as possible. if you have any questions please feel free to call our toll free number and ask for me.Best Regards,[redacted]Customer Service Manager[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Review: Mossburg WILL NOT Send repair parts to a Gunsmith for service. ALL I NEED IS ONE GxxxM part but since I don't hold a gunsmith coarse certificate they won't send a Buffer.I have 18 years of work history, USMC 2111, Factory HEAD gunsmith for [redacted] MFG, [redacted] Gunsmith, Gunsmith for [redacted] and [redacted] Co. I hold 3 FFL's !!! And **0/3 SOT. ( I build MG's and Silencers for Police departments's) My company is under contract to other Gunmakers to show them how to run a gun company how to drill and rifle barrels. And Mossburg's useless customer service department will not ship me a rubber buffer part just because I don't have a Magic gunsmith course paper. Like that would make me a gunsmith. A useless coarse like a corespondents coarse or a DVD mail order set, I will show all our practical rifle class competitions, Zombie shoot, 3 Gun, Trap, Hunters & sportsman just how good Mossturd is. How good their customer support is how they value their customers after the sale.
Product_Or_Service: Gun
Desired Settlement: DesiredSettlementID: Other (requires explanation)
SEND ME the buffer for a 9200 12g.
Business
Response:
Business Response /* (1000, 12, 2013/08/19) */
The component that this customer is seeking is a safety-critical part for a shotgun. This company's long-standing policy is to restrict distribution of safety-critical parts to certified Mossberg Armorers or qualified gunsmiths only. This policy was designed and written for the safety of our customers. Without any documentation from this customer we were unable to determine his qualifications. Because of this, we offered the customer the opportunity to send the firearm to us for installation of that particular component. He refused to do so. In the alternative, customer was offered to send in the broken part for a one-for-one replacement: that plus some written indication of his experience would have allowed us to make the replacement. Customer refused this option as well. As you can see from his derogatory characterizations of Mossberg, he has taken exeception to our policy and refused our offers to assist. We will make one more attempt to contact the customer to assist him in this matter, but will not alter our long-standing policy or committment to the safety of our customers.