Review: I emailed customer service and asked for advise on a problem with my firearm. The response was for me to ship my gun to them at my expense and they would fix it at my expense then ship it back at my expense. I responded that I was still in duck season and I would like advice on how to remedy the problem. And was sent a partial email in response from [redacted]. I replied asking to have my information passed on to a supervisor and was denied by [redacted] on multiple occasions to be passed on to the supervisor. [redacted] sent a email stating he would pay for shipping and repair the gun free of charge. I have shipped my gun and have emailed several times to let them know it was sent and have received nothing from them. I have attempted to call corporate and have only been sent bak to the service centerDesired Settlement: Would like a full refund for the purchase price of the firearm. I cannot and will not do business with a company who treats customers this way
Business
Response:
To whom it may concern,
Mr. [redacted]'s gun has been serviced and returned to him, we received his gun on 1-28-2014 and was sent to him on 1-30-2014, he received the gun on 2-5-2014 tracking number: [redacted].
Review: Purchased a gun at a local [redacted] store on 2/4/15.The brand name of the gun was a [redacted]. When got the ammunition to load into the gun to try to shoot it, the clip that holds the shells jammed and could not load the clip. After knowing that the clip was broken I contacted the [redacted] company after being told at [redacted] that was not up to them to handle the complaint but [redacted]. When contacted them was told on several occasions that they would mail me another clip within 14 or 15 days. I told them was not acceptable. After another attempt calling the company they decided that they would mail me the clip within 2 days. Well had to call back after 2 days not receiving it, the next lady said she would handle it right away. They told me on the 12th that it should be here in 1to 2 business days by [redacted]. Now its the 20th and still have not received the clip .Desired Settlement: I would like to ship the gun back to the company with a full refund of the purchase price because they did not stand behind their part of the deal.
Business
Response:
Dear [redacted]
Please accept my most sincere apologies for the inconvenience this has caused you, we do like to take care of our customers and back up our product 100%, after looking into your situation on the clip, I noticed in our system that we did send you the clip via [redacted] 2nd Day on Feb 12th 2015, tracking number: [redacted]. I am not sure what happened with [redacted] that they did not deliver it on time as scheduled, after tracking down the package I noticed that it just got delivered to you today Feb 23rd 2015.
if you accept I would like to send you two extra clips at no charge for the inconvenience, please let me know so that I can make arrangements to send them to you express and provide you tracking number.
Best Regards,
[redacted]Customer Service Manager
%
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Review: ON 10/23 I purchased a Flex 6-position Tactical Stock for my Mossberg 500 Tactical shotgun. The part didn't fit. (The verbiage on the website is a bit misleading) I contacted Customer Service and asked if I could return it in exchange for the correct part. Spoke with [redacted] she said to return it to her attention and she would call me when it came and confirm the correct part that I needed.
Part was delivered back to Mossberg on 10/30. [redacted] called me the following Monday 11/3 to confirm the new part. The $$ amount was the same on the exchange.
Almost two weeks later, On 11/13 I called to inquire on the status of my part, and was told by young lady that it had not been "released" whatever that meant, but that she would "see what she could do" to get it sent. She offered no explanation or apology and acted as though she was doing me a favor.
I hung up, but at this point I was concerned enough that I decided to cancel the sale altogether and ask for a refund.
I called back and spent 26 minutes on the phone attempting to cancel the sale. [redacted] insisted that I provide the tracking number has evidence that I had returned the first part ordered (wait, didn't she call me to confirm the new part, after receiving the first one?)
I tried to convince her that I had returned this part and that she had called me on 11/3, but I was unsuccessful. Since I didn't have the receipt with me because I was at the office, I called back 2 hours later to provide the information (waited 17 minutes to speak with someone).
I gave [redacted] the tracking number, was put on hold, and then disconnected.
Called back a 3rd time (17 minute wait, then disconnected)
Called back a 4th time (26 minute wait, then disconnected).
Then I decided to wait 2-3 hours and try calling later that day. I called back a 5th time, and this time the wait was only a couple minutes and I was able to speak with [redacted] again. Now [redacted] tells me, after all of this, that there is a 20% Restocking Fee. Note, there is NO RESTOCKING FEE listed anywhere on the website. At this point I asked to speak with a Manager.
Manager was busy and I was told that he would call back by close of business that day 11/13
Manager has never called and I have not been refunded the purchase amount. $177.66
Great guns, but no one should have to go through all this. They ruined the gift I had for my Son [redacted], and I will never buy from this company again.Desired Settlement: Refund $177.66.
Clarify product description better on website.
Business
Response:
To whom it may concern,
As per my conversation this morning with [redacted] I have agreed to give him a full refund without any restocking fee, the total for the refund will we $177.66 for order number [redacted].
Best Regards,
Customer Service Manager
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: I purchased a mossberg 500 JIC (Just in Case) model shotgun in december of 2012.This product was advertised to include the following: one 18" shotgun, one green water proof carrying tube, one survival can (a small sardine can filled with a few camping items). The green tube also has a circle plug with rubber sides and a long screw running through it and out the top of the tube. It is needed to attach the lid to the tube and for water proofing. It was ordered from impactguns.com and I received it in january. I had to have it shipped to a local FFL dealer and I chose gander mountain. When I finally received my package in january the green tube was cracked and the survival can was completely destroyed along with some of the contents of the can. I was told by impactguns.com that its under warrenty and to call mossberg & sons to get a new one. I did so, and after about 2 months of waiting I got the new tube. When I opened it to my suprise it was the orange tube (for a different model called the "mariner". Also the plug that attaches the lid to the tube wasn't there, so basically I have a water proof tube with a hole in the top. And the survival can wasn't there either. So as you can see my frustration because this whole package I purchased was $400 and they already got there money but I'm STILL trying to get the items I ordered and its the middle of march. I've called the mossberg company and wait a half hour for someone to answer and then they transfer my call to someone else who never picks up. I usually hang up after 45 min of waiting. There is a total lack of customer service and zero interest shown by them to even help me. I just want what I paid for. Mossberg got there money from me and now act like they could care less.
I want the complete GREEN tube with all the parts and I want 5 survival cans. I held my composure every call and was extremely respectful, but was treated like a nobody. I want the 5 survival cans because I deserve them and some coupons. As of right now I was ripped off and fraud has been commited, those are the FACTS.
Business
Response:
Consumer Response /* (-5, 8, 2013/04/03) */
Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:
They have sent me a new water proof tube and it is fully intact. That issue is now resolved. But the survival cans never came. This is the 3rd attempt to correct my order and everytime they only half suceed. My purchase was for a waterproof tube with survival can. Please have them send me 5 cans of them and that will take care of my order. I paid $400.00 for this, so you can understand my frustration. The paper work they sent has it written on there to add the cans but someone forgot to do it apparently
Business Response /* (1000, 19, 2013/05/23) */
This complaint was left on Mr. Iver Mossberg's desk while he was out on medical leave. He did not see this complaint until his return on May 20th. I immediately contacted our Product Service Dept. and the five survival cans that Mr Odoerfer requested were shipped to him on May 21st. We also sent him a Mossberg hat and t-shirt for his troubles.
It is always our policy here at Mossberg to provide our customers with quality products and excellent customer service.
Please feel free to contact me if further information is required.
Review: I wrote the company an email three days ago to ask if they would send a replacement piece to my shotgun. The piece is the rubber piece that fits up against the shooter's shoulder, on the stock. Their contact information states that someone will contact me soon, but I've yet to receive any email. I sent a second email yesterday, and still no answer. This piece has fallen off since the day I bought it and became lost when I had to use the shotgun on the job.
Product_Or_Service: Mossberg 500 tactical shotgun
Order_Number: N/A
Account_Number: N/A
Desired Settlement: DesiredSettlementID: Other (requires explanation)
I would at least like to be respected enough to receive an answer, be it yes or no.
Business
Response:
Business Response /* (1000, 8, 2013/08/21) */
customer has been contacted and the part that he was looking for had been discontinued. however, we are going to send an upgraded part to him under warranty.
Review: I purchased a Mossburg .338 win. Magnum rifle. Me and my fiance took the rifle to an Indoor shooting range in [redacted] in October 2015 about three week after I got the rifle. I shot 4 Bullets through the rifle and let My fiance fire it, when she did shoot the rifle, a peice of the wooden stock broke off and flew back striking her cheek as it did so.When I called Mossburg Rifle, the customer service rep, took my information and said he would get back to us on replacing the stock.It has been about 3 more weeks and I still have not heard a word from anyone, and I keep getting the run around when I call the customer service numberIf I keep shooting this rifle, it will probably KILL me due to the defect in workmanship That is the Health Issue.Desired Settlement: Replace the rifle. or repair the stock,
Business
Response:
To whom it may concern,I will contact Mr. [redacted] via telephone to resolve this issue and send him a new stock, Regards,Javier C[redacted]Customer Service Manager
Review: I sent this letter in early December, 2014 too VP [redacted] and President [redacted] I have been a proud owner and loyal [redacted] owner for several years until recently. I have exhausted myself trying to resolve and issue with my shotgun through [redacted] service department. My experience has turned out very poor. I’m writing to express my dissatisfaction with your customer service in hopes you can help me remedy the situation. In February of 2013 I contacted the [redacted] service department and explained that my [redacted] had several misfires in a row using the slug barrel. I sent the gun in for service per there advises. I received my gun back in march and it was still experiencing misfires. [redacted] advised me to send my gun back in. I called every week for an ETA as spring turkey season was approaching, and every week I was given an ETA of one week. I received my gun back in mid-april. This time the gun was damaged. The gun had gouges on ¾ of the length of the receiver. The manager [redacted] of [redacted] service apologized and asked me to send it back and they would re camo the whole gun and he would expedite the process for me. I sent the gun back and both barrels. The process was far from expedited as I did not receive my gun back till late July. When I received my gun back this time the tangs on both barrels were damaged to the point they did not look safe to fire. The slug barrel would damage shells I cycled through the chamber to test. The standard barrel would not fit on the gun at all. The manager of service [redacted] apologized to me and told me to send the gun back and they would fix it again. I received my gun back for the fourth time in October. The replaced the slug barrel with a new one. The field barrel was not fitted and still would not fit on the gun. I was told to send it in yet again and they would fit it for me. Now I’m getting really nervous because deer season is right around the corner and I have already missed two turkey seasons and duck season. So I sent it in. After calling every week for an ETA (and every time I called, not one of the reps could find my info in there computer system.) I received my gun back in November. They fitted a barrel but now it wasn’t my barrel but a different barrel all together, and this barrel had gouges in the chamber from the beginning all the way past the forcing cone. I emailed pictures and got on the phone with Supervisor [redacted]. He apologized again, and offered me a few options. He would send me a new barrel and either a new gun or buy my gun back from me, my choice. I asked him if he could get me a new gun before deer season and he seed no. He told me to hunt with the gun for deer season and call him after it was over and he would exchange the gun for me or buy it back, my choice. A week later I received a new barrel. This barrel is also damaged. When you look down the rib of it is off to one side by about 1/16”. The gun shoots two feet off to the left and one foot low. I called and left three messaged over the course of a weal so I could return the gun for a refund. I never received a call back, and after trying to get my gun fixed for 9 months I was disheartened and exhausted. So the gun has been sitting in my closet ever since. At this point I don’t know what else to do. Every time I called customer service my notes could not be found in the computer by any of the reps. I would have to call three day in a row just to get the supervisor [redacted]. I am sad that my experience with [redacted] service department has been so disappointing. I think you make a great product, but customer service to me is just as important as the product itself. And that’s why I would like a refund on my shotgun. Can you help me? Thanks you for listening As of December 12th 2014. . I received contact from [redacted] on December 12th, the same service supervisor that failed to return my phone call for over a year. He offered to send me a new shotgun along with an additional barrel to compensate me for my troubles. I told him that I would be taking him up on the offer he made me last year, to buy my gun back so I can go out and purchase one myself. He seed absolutely he would send me a shipping label and that I would just need the original purchase receipt. I informed him I did not have one as it was a gift from my wife, but I would go home and check with her. My wife did not have the receipt and I contacted [redacted] on the 16th. And informed him that I did not have the receipt but after all my troubles and service dropping the ball for over two years, my time, expenses and missed hunting seasons, that all I am asking for was the MSRP of $887.00. [redacted] agreed and I mailed him my shotgun. On December 29th I received a message that [redacted] had a meeting with President [redacted], VP [redacted] and VP [redacted] and I would only be receiving $725.00 high retail value in 2012/2013. I contacted [redacted] and told him I would not accept $725. I will not accept less than current MSRP. I am not asking for what I paid for gun witch is more then $887, nor am I asking to be reimbursed for any expenses that I incurred due to defective parts that were cleared by service to be inspected and functional . December 30th [redacted] contacted me after having another meeting with VP [redacted] that he would not authorize more than $725.00 I requested that [redacted] contact me directly. On January 9th after the holiday I was able to set up an appointment with [redacted] and VP. [redacted] for the 12th at 3: They both failed to contact me. I tried to contact them via [redacted], and Left two messages. Did not receive a return call . I made contact with [redacted] on January 6th and was informed that he and Mr. [redacted] missed my appointment because there phone system was down and he could not contact [redacted], but he did talk to Mr. [redacted] and he was going to [redacted] me a check for $725.00. I informed him again that this was not our agreement and he denied that we did agree on the current MSRP. I asked to Speak with Mr. [redacted] and he refused to connect me. I made it clear that this was unacceptable and that I wanted to speak to [redacted], and that I would be taking further action to resolve this matter. It is now January 20th 2015 and I have not received word from anyone at [redacted] nor have I received a check for the $725.00 he insisted he was sending me. My next step will be to take legal action.Desired Settlement: Refund of 2014 MSRP of $887.00 And an apology by a Executive.
Business
Response:
Dear [redacted] (Revdex.com)
In reference to [redacted] complaint about our company, I would like to provide our explanation on this situation, and let you know what we have done to assist [redacted] with his[redacted] shotgun.
I would like to start by saying that [redacted] shotgun (serial number [redacted]), was manufactured and sold by [redacted] in July of 2005. The Warranty policy stated in the owner’s manual (page 24) is a two (2) year limited warranty for the original purchaser of this model shotgun.
[redacted] first contacted us to service his shotgun in February, 2013. Despite the fact that the shotgun was no longer under warranty, we asked for him to send it to us, and told him that we would fix it for him at no charge.
We received his shotgun for service on March 2, 2013. At that time, due to a lack of replacement parts, there was a delay servicing his shotgun. However, when we got the parts and replaced the entire Trigger Housing Assembly at no cost, we expedited the gun to him overnight at our expense via [redacted] (tracking number: [redacted]).
When [redacted] received the shotgun back from us he claimed that the camouflage on the shotgun was damaged during transit, and that he was not able to install the field barrel on the shotgun. Even though we had just serviced his shotgun, and found no problems with his barrel fitting to the action, and had returned it to him in new packaging in order to prevent transit damage, we sent him a pre-paid label to pick up the shotgun at our expense. Once we received the shotgun, we re-camouflaged the entire shotgun, and replaced the pressure spring on the field barrel, as a means of making the barrel assembly easier for [redacted] to assemble. We returned the shotgun on June 24, 2013 via [redacted] (tracking number: [redacted]). This time, when [redacted] received the shotgun, he claimed the barrels were damaged. Again, we sent another label to bring the shotgun back, receiving it on September 5th 2013. At that time we did not have slug barrels in stock. Immediately upon receipt of slug barrels, we tested the shotgun with both his slug and field barrels, inspected the shotgun and barrels, and shipped the entire package back to him on October 22nd 2013 via [redacted] 2nd Day (tracking number: [redacted]).
When [redacted] received his shotgun he again claimed the field barrel would not fit on the action. Despite the fact that we had just tested that barrel on his shotgun, a week later we sent him a new barrel. When he received the new barrel he claimed the new barrel was damaged also.
It was at this time that [redacted] asked for a refund of the purchase price of his shotgun. He requested a refund of the 2014 MSRP ($897). I explained to him that I did not have authorization to process a refund for this amount without a receipt or some other document that would indicate when, where or for how much he had purchased the shotgun. In order to process his request, we sent him another prepaid label to send the shotgun back to us, and again asked [redacted] to send a copy of his purchase receipt. He claimed he did not have one. We received the shotgun back on December 29, 2014 with no receipt.
In January, 2015, I spoke to [redacted] to advise him that without a receipt we could not refund the amount he was requesting. I explained that because this shotgun was manufactured in 2005, was out of warranty, and [redacted] could not provide a purchase receipt or any indication that he was the original purchaser, [redacted] (VP Sales and Marketing) authorized me to refund him the amount of $725, which was the 2012 Suggested Retail Price for this particular model shotgun.
We mailed the refund check to [redacted] on January 9, 2015 via [redacted] (overnight tracking number [redacted]), but for some reason [redacted] ran into a delivery issue and could not deliver the check until January 21, 2015. The [redacted] receipt was signed by [redacted], and the check was cashed on January 28, 2015.
In conclusion, despite the fact that the shotgun had been sold by [redacted] in 2005 and had a two (2) year limited warranty, we made a good-faith effort to satisfy this customer. Despite multiple tests, re-camouflage and inspections by us, he continued to find fault with some element of the shotgun. Despite the fact that he could not produce a receipt or any information about when and where he purchased the shotgun, we honored the limited warranty and refunded what we believe is a fair retail price for a 2005 model. Since [redacted] has accepted the check and cashed it, and because we firmly believe that we have fully honored our Limited Warranty, we consider this matter to be closed in its entirety.
Review: I emailed customer service and asked for advise on a problem with my firearm. The response was for me to ship my gun to them at my expense and they would fix it at my expense then ship it back at my expense. I responded that I was still in duck season and I would like advice on how to remedy the problem. And was sent a partial email in response from [redacted]. I replied asking to have my information passed on to a supervisor and was denied by [redacted] on multiple occasions to be passed on to the supervisor. [redacted] sent a email stating he would pay for shipping and repair the gun free of charge. I have shipped my gun and have emailed several times to let them know it was sent and have received nothing from them. I have attempted to call corporate and have only been sent bak to the service centerDesired Settlement: Would like a full refund for the purchase price of the firearm. I cannot and will not do business with a company who treats customers this way
Business
Response:
To whom it may concern,
Mr. [redacted]'s gun has been serviced and returned to him, we received his gun on 1-28-2014 and was sent to him on 1-30-2014, he received the gun on 2-5-2014 tracking number: [redacted].
Regards,
Customer Service Manager
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
Sincerely,
Review: Purchased a gun at a local [redacted] store on 2/4/15.The brand name of the gun was a [redacted]. When got the ammunition to load into the gun to try to shoot it, the clip that holds the shells jammed and could not load the clip. After knowing that the clip was broken I contacted the [redacted] company after being told at [redacted] that was not up to them to handle the complaint but [redacted]. When contacted them was told on several occasions that they would mail me another clip within 14 or 15 days. I told them was not acceptable. After another attempt calling the company they decided that they would mail me the clip within 2 days. Well had to call back after 2 days not receiving it, the next lady said she would handle it right away. They told me on the 12th that it should be here in 1to 2 business days by [redacted]. Now its the 20th and still have not received the clip .Desired Settlement: I would like to ship the gun back to the company with a full refund of the purchase price because they did not stand behind their part of the deal.
Business
Response:
Dear [redacted]
Please accept my most sincere apologies for the inconvenience this has caused you, we do like to take care of our customers and back up our product 100%, after looking into your situation on the clip, I noticed in our system that we did send you the clip via [redacted] 2nd Day on Feb 12th 2015, tracking number: [redacted]. I am not sure what happened with [redacted] that they did not deliver it on time as scheduled, after tracking down the package I noticed that it just got delivered to you today Feb 23rd 2015.
if you accept I would like to send you two extra clips at no charge for the inconvenience, please let me know so that I can make arrangements to send them to you express and provide you tracking number.
Best Regards,
[redacted]Customer Service Manager
%
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Review: ON 10/23 I purchased a Flex 6-position Tactical Stock for my Mossberg 500 Tactical shotgun. The part didn't fit. (The verbiage on the website is a bit misleading) I contacted Customer Service and asked if I could return it in exchange for the correct part. Spoke with [redacted] she said to return it to her attention and she would call me when it came and confirm the correct part that I needed.
Part was delivered back to Mossberg on 10/30. [redacted] called me the following Monday 11/3 to confirm the new part. The $$ amount was the same on the exchange.
Almost two weeks later, On 11/13 I called to inquire on the status of my part, and was told by young lady that it had not been "released" whatever that meant, but that she would "see what she could do" to get it sent. She offered no explanation or apology and acted as though she was doing me a favor.
I hung up, but at this point I was concerned enough that I decided to cancel the sale altogether and ask for a refund.
I called back and spent 26 minutes on the phone attempting to cancel the sale. [redacted] insisted that I provide the tracking number has evidence that I had returned the first part ordered (wait, didn't she call me to confirm the new part, after receiving the first one?)
I tried to convince her that I had returned this part and that she had called me on 11/3, but I was unsuccessful. Since I didn't have the receipt with me because I was at the office, I called back 2 hours later to provide the information (waited 17 minutes to speak with someone).
I gave [redacted] the tracking number, was put on hold, and then disconnected.
Called back a 3rd time (17 minute wait, then disconnected)
Called back a 4th time (26 minute wait, then disconnected).
Then I decided to wait 2-3 hours and try calling later that day. I called back a 5th time, and this time the wait was only a couple minutes and I was able to speak with [redacted] again. Now [redacted] tells me, after all of this, that there is a 20% Restocking Fee. Note, there is NO RESTOCKING FEE listed anywhere on the website. At this point I asked to speak with a Manager.
Manager was busy and I was told that he would call back by close of business that day 11/13
Manager has never called and I have not been refunded the purchase amount. $177.66
Great guns, but no one should have to go through all this. They ruined the gift I had for my Son [redacted], and I will never buy from this company again.Desired Settlement: Refund $177.66.
Clarify product description better on website.
Business
Response:
To whom it may concern,
As per my conversation this morning with [redacted] I have agreed to give him a full refund without any restocking fee, the total for the refund will we $177.66 for order number [redacted].
Best Regards,
Customer Service Manager
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Review: I purchased a mossberg 500 JIC (Just in Case) model shotgun in december of 2012.This product was advertised to include the following: one 18" shotgun, one green water proof carrying tube, one survival can (a small sardine can filled with a few camping items). The green tube also has a circle plug with rubber sides and a long screw running through it and out the top of the tube. It is needed to attach the lid to the tube and for water proofing. It was ordered from impactguns.com and I received it in january. I had to have it shipped to a local FFL dealer and I chose gander mountain. When I finally received my package in january the green tube was cracked and the survival can was completely destroyed along with some of the contents of the can. I was told by impactguns.com that its under warrenty and to call mossberg & sons to get a new one. I did so, and after about 2 months of waiting I got the new tube. When I opened it to my suprise it was the orange tube (for a different model called the "mariner". Also the plug that attaches the lid to the tube wasn't there, so basically I have a water proof tube with a hole in the top. And the survival can wasn't there either. So as you can see my frustration because this whole package I purchased was $400 and they already got there money but I'm STILL trying to get the items I ordered and its the middle of march. I've called the mossberg company and wait a half hour for someone to answer and then they transfer my call to someone else who never picks up. I usually hang up after 45 min of waiting. There is a total lack of customer service and zero interest shown by them to even help me. I just want what I paid for. Mossberg got there money from me and now act like they could care less.
Product_Or_Service: Mossberg 500 JIC
Order_Number: 00080686
Account_Number: 121656
Desired Settlement: DesiredSettlementID: Replacement
I want the complete GREEN tube with all the parts and I want 5 survival cans. I held my composure every call and was extremely respectful, but was treated like a nobody. I want the 5 survival cans because I deserve them and some coupons. As of right now I was ripped off and fraud has been commited, those are the FACTS.
Business
Response:
Consumer Response /* (-5, 8, 2013/04/03) */
Consumer indicated they have heard from the company, but the issue has not been resolved. Comments follow below:
They have sent me a new water proof tube and it is fully intact. That issue is now resolved. But the survival cans never came. This is the 3rd attempt to correct my order and everytime they only half suceed. My purchase was for a waterproof tube with survival can. Please have them send me 5 cans of them and that will take care of my order. I paid $400.00 for this, so you can understand my frustration. The paper work they sent has it written on there to add the cans but someone forgot to do it apparently
Business Response /* (1000, 19, 2013/05/23) */
This complaint was left on Mr. Iver Mossberg's desk while he was out on medical leave. He did not see this complaint until his return on May 20th. I immediately contacted our Product Service Dept. and the five survival cans that Mr Odoerfer requested were shipped to him on May 21st. We also sent him a Mossberg hat and t-shirt for his troubles.
It is always our policy here at Mossberg to provide our customers with quality products and excellent customer service.
Please feel free to contact me if further information is required.
Regards,
Diana V. Morin
Administrative Assistant
Review: I wrote the company an email three days ago to ask if they would send a replacement piece to my shotgun. The piece is the rubber piece that fits up against the shooter's shoulder, on the stock. Their contact information states that someone will contact me soon, but I've yet to receive any email. I sent a second email yesterday, and still no answer. This piece has fallen off since the day I bought it and became lost when I had to use the shotgun on the job.
Product_Or_Service: Mossberg 500 tactical shotgun
Order_Number: N/A
Account_Number: N/A
Desired Settlement: DesiredSettlementID: Other (requires explanation)
I would at least like to be respected enough to receive an answer, be it yes or no.
Business
Response:
Business Response /* (1000, 8, 2013/08/21) */
customer has been contacted and the part that he was looking for had been discontinued. however, we are going to send an upgraded part to him under warranty.
regards,
Customer Service Manager
Review: I purchased a Mossburg .338 win. Magnum rifle. Me and my fiance took the rifle to an Indoor shooting range in [redacted] in October 2015 about three week after I got the rifle. I shot 4 Bullets through the rifle and let My fiance fire it, when she did shoot the rifle, a peice of the wooden stock broke off and flew back striking her cheek as it did so.When I called Mossburg Rifle, the customer service rep, took my information and said he would get back to us on replacing the stock.It has been about 3 more weeks and I still have not heard a word from anyone, and I keep getting the run around when I call the customer service numberIf I keep shooting this rifle, it will probably KILL me due to the defect in workmanship That is the Health Issue.Desired Settlement: Replace the rifle. or repair the stock,
Business
Response:
To whom it may concern,I will contact Mr. [redacted] via telephone to resolve this issue and send him a new stock, Regards,Javier C[redacted]Customer Service Manager
Review: I sent this letter in early December, 2014 too VP [redacted] and President [redacted] I have been a proud owner and loyal [redacted] owner for several years until recently. I have exhausted myself trying to resolve and issue with my shotgun through [redacted] service department. My experience has turned out very poor. I’m writing to express my dissatisfaction with your customer service in hopes you can help me remedy the situation. In February of 2013 I contacted the [redacted] service department and explained that my [redacted] had several misfires in a row using the slug barrel. I sent the gun in for service per there advises. I received my gun back in march and it was still experiencing misfires. [redacted] advised me to send my gun back in. I called every week for an ETA as spring turkey season was approaching, and every week I was given an ETA of one week. I received my gun back in mid-april. This time the gun was damaged. The gun had gouges on ¾ of the length of the receiver. The manager [redacted] of [redacted] service apologized and asked me to send it back and they would re camo the whole gun and he would expedite the process for me. I sent the gun back and both barrels. The process was far from expedited as I did not receive my gun back till late July. When I received my gun back this time the tangs on both barrels were damaged to the point they did not look safe to fire. The slug barrel would damage shells I cycled through the chamber to test. The standard barrel would not fit on the gun at all. The manager of service [redacted] apologized to me and told me to send the gun back and they would fix it again. I received my gun back for the fourth time in October. The replaced the slug barrel with a new one. The field barrel was not fitted and still would not fit on the gun. I was told to send it in yet again and they would fit it for me. Now I’m getting really nervous because deer season is right around the corner and I have already missed two turkey seasons and duck season. So I sent it in. After calling every week for an ETA (and every time I called, not one of the reps could find my info in there computer system.) I received my gun back in November. They fitted a barrel but now it wasn’t my barrel but a different barrel all together, and this barrel had gouges in the chamber from the beginning all the way past the forcing cone. I emailed pictures and got on the phone with Supervisor [redacted]. He apologized again, and offered me a few options. He would send me a new barrel and either a new gun or buy my gun back from me, my choice. I asked him if he could get me a new gun before deer season and he seed no. He told me to hunt with the gun for deer season and call him after it was over and he would exchange the gun for me or buy it back, my choice. A week later I received a new barrel. This barrel is also damaged. When you look down the rib of it is off to one side by about 1/16”. The gun shoots two feet off to the left and one foot low. I called and left three messaged over the course of a weal so I could return the gun for a refund. I never received a call back, and after trying to get my gun fixed for 9 months I was disheartened and exhausted. So the gun has been sitting in my closet ever since. At this point I don’t know what else to do. Every time I called customer service my notes could not be found in the computer by any of the reps. I would have to call three day in a row just to get the supervisor [redacted]. I am sad that my experience with [redacted] service department has been so disappointing. I think you make a great product, but customer service to me is just as important as the product itself. And that’s why I would like a refund on my shotgun. Can you help me? Thanks you for listening As of December 12th 2014. . I received contact from [redacted] on December 12th, the same service supervisor that failed to return my phone call for over a year. He offered to send me a new shotgun along with an additional barrel to compensate me for my troubles. I told him that I would be taking him up on the offer he made me last year, to buy my gun back so I can go out and purchase one myself. He seed absolutely he would send me a shipping label and that I would just need the original purchase receipt. I informed him I did not have one as it was a gift from my wife, but I would go home and check with her. My wife did not have the receipt and I contacted [redacted] on the 16th. And informed him that I did not have the receipt but after all my troubles and service dropping the ball for over two years, my time, expenses and missed hunting seasons, that all I am asking for was the MSRP of $887.00. [redacted] agreed and I mailed him my shotgun. On December 29th I received a message that [redacted] had a meeting with President [redacted], VP [redacted] and VP [redacted] and I would only be receiving $725.00 high retail value in 2012/2013. I contacted [redacted] and told him I would not accept $725. I will not accept less than current MSRP. I am not asking for what I paid for gun witch is more then $887, nor am I asking to be reimbursed for any expenses that I incurred due to defective parts that were cleared by service to be inspected and functional . December 30th [redacted] contacted me after having another meeting with VP [redacted] that he would not authorize more than $725.00 I requested that [redacted] contact me directly. On January 9th after the holiday I was able to set up an appointment with [redacted] and VP. [redacted] for the 12th at 3: They both failed to contact me. I tried to contact them via [redacted], and Left two messages. Did not receive a return call . I made contact with [redacted] on January 6th and was informed that he and Mr. [redacted] missed my appointment because there phone system was down and he could not contact [redacted], but he did talk to Mr. [redacted] and he was going to [redacted] me a check for $725.00. I informed him again that this was not our agreement and he denied that we did agree on the current MSRP. I asked to Speak with Mr. [redacted] and he refused to connect me. I made it clear that this was unacceptable and that I wanted to speak to [redacted], and that I would be taking further action to resolve this matter. It is now January 20th 2015 and I have not received word from anyone at [redacted] nor have I received a check for the $725.00 he insisted he was sending me. My next step will be to take legal action.Desired Settlement: Refund of 2014 MSRP of $887.00 And an apology by a Executive.
Business
Response:
Dear [redacted] (Revdex.com)
In reference to [redacted] complaint about our company, I would like to provide our explanation on this situation, and let you know what we have done to assist [redacted] with his[redacted] shotgun.
I would like to start by saying that [redacted] shotgun (serial number [redacted]), was manufactured and sold by [redacted] in July of 2005. The Warranty policy stated in the owner’s manual (page 24) is a two (2) year limited warranty for the original purchaser of this model shotgun.
[redacted] first contacted us to service his shotgun in February, 2013. Despite the fact that the shotgun was no longer under warranty, we asked for him to send it to us, and told him that we would fix it for him at no charge.
We received his shotgun for service on March 2, 2013. At that time, due to a lack of replacement parts, there was a delay servicing his shotgun. However, when we got the parts and replaced the entire Trigger Housing Assembly at no cost, we expedited the gun to him overnight at our expense via [redacted] (tracking number: [redacted]).
When [redacted] received the shotgun back from us he claimed that the camouflage on the shotgun was damaged during transit, and that he was not able to install the field barrel on the shotgun. Even though we had just serviced his shotgun, and found no problems with his barrel fitting to the action, and had returned it to him in new packaging in order to prevent transit damage, we sent him a pre-paid label to pick up the shotgun at our expense. Once we received the shotgun, we re-camouflaged the entire shotgun, and replaced the pressure spring on the field barrel, as a means of making the barrel assembly easier for [redacted] to assemble. We returned the shotgun on June 24, 2013 via [redacted] (tracking number: [redacted]). This time, when [redacted] received the shotgun, he claimed the barrels were damaged. Again, we sent another label to bring the shotgun back, receiving it on September 5th 2013. At that time we did not have slug barrels in stock. Immediately upon receipt of slug barrels, we tested the shotgun with both his slug and field barrels, inspected the shotgun and barrels, and shipped the entire package back to him on October 22nd 2013 via [redacted] 2nd Day (tracking number: [redacted]).
When [redacted] received his shotgun he again claimed the field barrel would not fit on the action. Despite the fact that we had just tested that barrel on his shotgun, a week later we sent him a new barrel. When he received the new barrel he claimed the new barrel was damaged also.
It was at this time that [redacted] asked for a refund of the purchase price of his shotgun. He requested a refund of the 2014 MSRP ($897). I explained to him that I did not have authorization to process a refund for this amount without a receipt or some other document that would indicate when, where or for how much he had purchased the shotgun. In order to process his request, we sent him another prepaid label to send the shotgun back to us, and again asked [redacted] to send a copy of his purchase receipt. He claimed he did not have one. We received the shotgun back on December 29, 2014 with no receipt.
In January, 2015, I spoke to [redacted] to advise him that without a receipt we could not refund the amount he was requesting. I explained that because this shotgun was manufactured in 2005, was out of warranty, and [redacted] could not provide a purchase receipt or any indication that he was the original purchaser, [redacted] (VP Sales and Marketing) authorized me to refund him the amount of $725, which was the 2012 Suggested Retail Price for this particular model shotgun.
We mailed the refund check to [redacted] on January 9, 2015 via [redacted] (overnight tracking number [redacted]), but for some reason [redacted] ran into a delivery issue and could not deliver the check until January 21, 2015. The [redacted] receipt was signed by [redacted], and the check was cashed on January 28, 2015.
In conclusion, despite the fact that the shotgun had been sold by [redacted] in 2005 and had a two (2) year limited warranty, we made a good-faith effort to satisfy this customer. Despite multiple tests, re-camouflage and inspections by us, he continued to find fault with some element of the shotgun. Despite the fact that he could not produce a receipt or any information about when and where he purchased the shotgun, we honored the limited warranty and refunded what we believe is a fair retail price for a 2005 model. Since [redacted] has accepted the check and cashed it, and because we firmly believe that we have fully honored our Limited Warranty, we consider this matter to be closed in its entirety.
Best Regards,
Customer Service Manager
O.F. [redacted] & Sons,Inc.