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OfferUp Reviews (46)

From: [redacted] @aol.com [mailto: [redacted] @aol.com] Sent: Saturday, May 28, 12:PMTo: Info Subject: update Complaint ID: [redacted] Hello Revdex.com staff member, My case was closed as unresolved, The company I complained about has finally resolved the matter, is it still possible to update the complaint to Resolved? ***

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandiseWe are a mobile marketplace applicationTherefore, the buyer and seller should always meet in person to verify condition and operability of the merchandise before paying for the itemThe buyer should also never go off of our platform to engage with a seller, as stated in our Help Center and Trust and Safety section We have reviewed the facts related to the case number [redacted] and considered the proposed resolutionIn accordance with our privacy policy, we followed up directly with the complainant on July 11, regarding their concerns and have requested more information We regret any inconvenience this process may have caused the complainant and looking forward to hearing from them so that we can move forward

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

As per our Terms of Service: Only users who are thirteen (13) years of age or older may register for or use the OfferUp serviceThe OfferUp Service is not targeted towards, nor intended for use by, anyone under the age of thirteen (13)If you are between the ages of thirteen (13) and eighteen (18), you may use the OfferUp Service only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and any applicable additional terms We have reviewed the facts related to the case number [redacted] and considered the proposed resolutionIn accordance with our privacy policy, we followed up directly with the complainant, as well as the other party on July 19, regarding their concerns and have requested more information We regret any inconvenience this process may have caused the complainant and looking forward to hearing from them so that we can move forward Sincerely, OfferUp

Here is the correspondence that we have with the user who has sent in a complaint Let us know if you need anymore information ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandiseWe are a mobile marketplace where buyers and sellers connect through our mobile app, meet in person to verify condition and operability of the merchandise and then make their purchase We have reviewed the facts related to the case number [redacted] In accordance with our privacy policy, we will follow up directly with the complainant regarding their concerns We regret any inconvenience this process may have caused the complainant and we look forward to addressing resolve their issue Sincerely, OfferUp

OfferUp is a person to person marketplace that now allows payment through the app in some locations If a Buyer wishes to use the payments feature and the Seller agrees to the terms of this service, the disbursement of funds to the Seller's account generally takes up to business daysThis payment is controlled by our processing partner, not OfferUpAs this transaction took place on a Saturday, the payment would disbursed by the following Friday We have reviewed the facts related to the case number [redacted] and considered the proposed resolutionIn accordance with our privacy policy, we followed up directly with the complainant on June, regarding their concerns We regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, OfferUp

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandise We are a mobile classifieds application As such, we cannot verify the condition of the merchandise sold on our platform Therefore, the buyer should verify condition and operability of the merchandise they buy at the time of the transaction We have reviewed the facts related to the case number [redacted] and considered the proposed resolutionIn accordance with our privacy policy, we followed up directly with the complainant on April 26, regarding their concernsWe regret any inconvenience this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, OfferUp

Complaint: [redacted] I am rejecting this response because:Sincerely, To this date December 10th no one from offer up has contacted me!! When I made the police report the officer never cameI put a report into howeverI have emailed offer up several times with no response yetI lost almost dollars and would like some kind of compensation or information on the user [redacted]

Complaint: [redacted] I am rejecting this response because:there was no contact made with me..only through Revdex.com...in addition there tactics of pushing the electronic funds is shady the fact that there is a 9% surcharge is not advertised, you have to dig in the policies to find it or find out soon as you get the bill...just a crappy program all the way around

Has been resolved

Complaint: [redacted] I am rejecting this response because:I should get a refund from Megan D [redacted] because of the defective itemThere was no way for me to know until,I got home, and I contacted Megan D [redacted] regarding the tablet immediately I spent days trying to get it to work I deseve a full refund because it is the right thing to do and since she is avoiding me she knows she is wrong[redacted] ***

Complaint: ***I am rejecting this response because: You did not even read my complaint, the problem is with your payments application and the fact that you have not responded to my any of my offerup support emailsYour payments application cancelled the funds I was to receive from a buyer using your new application "payments" I had $pending to my debit account and then it was randomly cancelled by your application or for some other reason but not by meIf you can only provide a generic response to the problem without looking into the real problem which is your new payments application, then I will be forced to find leqal help to get me the $your "Payments Application" took from me.l..Sincerely,*** ***

Dear ***,
We have reviewed the facts related to the case number *** and considered the proposed resolutionIn accordance with our privacy policy, I have reached out directly to the complainant on April 13, to address her concernsWe regret any inconvenience that this process may
have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
Customer CareOfferUp

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandiseWe are a mobile marketplace applicationTherefore, the buyer and seller should always meet in person to verify condition and operability of the merchandise before paying for the itemThe buyer
should also inspect currency during the transaction
We have reviewed the facts related to the case number ***In accordance with our privacy policy, we will follow up directly with the complainant regarding their concerns and have request more information
We regret any inconvenience this process may have caused the complainant and looking forward to hearing from them so that we can move forward.
Sincerely, OfferUp

Hi there, On December 19th, Ms*** contacted *** regarding this item: https://offerupnow.com/item/detail/***/ and asked that *** followup with her via a phone call which effectively took the conversation out of the in-app chat. On the 22nd of December, Ms
*** reached out to OfferUp Customer Support to report that she had wired money to *** for the shipment of the cast iron pan and that she had never received itUpon which she was provided with tips about how we are a local marketplace where you meet up in person to complete a transactionShe was then advised to contact her local law enforcement department regarding the incident.To learn more about OfferUp, please visit: https://offerupnow.com/howitworksIn a nutshell, we are a local marketplace where you meet up and finish the transaction in personFor this, we recommend meeting in a public place and using cash
To learn more about the tips we provide our users with, please see the below links:
Tips for what to do when it comes time to buying an item: https://help.offerupnow.com/hc/en-us/articles/204481299-Tips-for-Inspecting-and-... /> Tips for how to handle communication with another user explaining why we recommend keeping all messaging within the app: https://help.offerupnow.com/hc/en-us/articles/204481239-Tips-for-Using-Messaging...
We strongly encourage Ms*** to continue trying to contact *** to resolve the matter or to reach out to her local authorities for further assistance regarding the refund she seeks

When signing up to use OfferUp, you agree to our terms and conditions and per the terms:
(Section 5B1)
Cash and Other Payments Determined by UsersA buyer may, by agreement with the seller, elect to make payment by cash, check or other payment method accepted by the sellerSuch payments are made directly between the buyer and the seller when they meet in person to complete their purchase and sale transaction, pursuant to terms they determineOfferUp is not a party to such transactions, and does not facilitate such transactions, refunds or returns in any manner
To learn more, please visit: https://offerupnow.com/terms/
Please note we discourage non-local transactions as we are a local marketplace app only

OfferUp is a person to person marketplace and does not hold any inventory nor sell any merchandiseWe are a mobile marketplace application and in some markets, buyers are able to pay through the app for their purchaseWhen using this service, there is a fee charged to the buyer
The mention of a
service fee appears in our terms of service: https://offerupnow.com/terms/ as well as on our Help Center page
It also appears on the seller’s receiptUpon receiving the receipt, the option to cancel is made available to the seller so they may opt out of the purchase through the app
We have reviewed the facts related to the case number In accordance with our privacy policy, we will follow up directly with the complainant regarding their concernsWe regret any inconvenience this process may have caused the complainant and we look forward to addressing resolve their issue
Sincerely, OfferUp

Complaint: ***I am rejecting this response because: I contacted OfferUp by email several times requesting an explanation to why my Gucci bag was removedI received a response by email that stated "Done", I'm not even sure what that meant nor was the item relisted for sellOfferUp has cost crated a sell loss for me with out reason or folland for that they owe me the amount I was selling the item for
Sincerely,*** ***

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Address: 227 Bellevue Way NE #57, Bellevue, Washington, United States, 98004

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